Linley and Simpson Harrogate reviews

★★★★★ 5/5

Trustpilot

Amazing customer service

I am in the process of securing a property to rent with Linley & Simpson of Ripon with their agent Maddie Saltmer. The process has been made easy and has been fully explained thoroughly by Maddie. She is extremely good at her job a credit to their organisation. I would recommend Linley & Simpson of Ripon to anyone looking to buy, sell or rent a property due to their amazing customer service.

Neil · 30 September 2024

★★★★★ 5/5

Trustpilot

Nicola was very thorough and…

Nicola was very thorough and approachable throughout the relet process. L&S handled the letting very efficiently from start to finish and dealt with any questions and issues thoroughly.

Belinda · 25 July 2024

★★★★★ 5/5

Trustpilot

Carrie

Carrie is lovely, she had answers to all our questions, let us take out time and most importantly made us feel excited about the idea of living there!

Molly · 24 July 2024

★★★★★ 5/5

Trustpilot

Thank you Mark for helping us with…

Thank you Mark for helping us with letting our new house. You have been amazing and respond so quickly. I would highly recommend for anybody looking to rent a property with Linley and Simpson.

Riley · 3 April 2024

★★★★★ 5/5

Trustpilot

Morgan has been helping us as our…

Morgan has been helping us as our tenancy has come to an end and we've needed to extend due to our property not being ready. His help has been really invaluable!!

Danny · 30 May 2024

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

If I could give zero stars I would. From start to finish they were nothing but shambolic. I was a tenant, and had numerous issues in the property not L&S fault but they did nothing to help. Upon leaving the property; it took them 6 weeks and a lot of stupidity on their part for me to get my deposit back. Special mention goes to Elle in the pudsey branch who was worse than useless, no idea why they’d leave a trainee in charge of something worn no supervision but I assume she won’t progress from trainee. Oliver was brilliant in finally getting my deposit in 24 hours despite Elle having told me over the course of 6 weeks I’d have it in my account anyway now, absolutely feckless she was.

Lisa · 20 April 2023

★★★★★ 5/5

Google

My family and I have finally been able to find a house to rent. We have to thank Mark Clayton for helping us find this house. He and the company have been great. He has emailed us to help us with the process. Highly recommend them.

Oglybogly · 15 June 2023

★★★★★ 5/5

Trustpilot

Great staff

The viewing was great and was shown around everything, Samuel Priestley was delightful and super helpful with showing around and he was super sweet. a great employee.

Evangeline · 6 August 2024

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service. Mark was great in helping me find a place and the communication was far better than what I'd experienced with other letting agents. Recommended!

Bobby · 5 August 2024

★★★★★ 5/5

Trustpilot

John Hanlon

John Hanlon - York BranchJohn was extremely helpful and answered all my queries. Unfortunately not all in the York branch are so helpful. Thank you John.

Joy · 21 August 2024

★★★★★ 5/5

Trustpilot

Amazing people and service thanks Amina (leeds city centre)

Had a really easy and lovely time with linley & simpson. A big shout out to Amina for being a lovely person and helping me through every step of the way.

Max · 24 May 2024

★★★★★ 5/5

Trustpilot

Dealt with Rachel for a while now

Dealt with Rachel for a while now. Always goes above and beyond to ensure we are happy and satisfied. Really appreciate what you do for me and my family. Thank you.

Luke · 24 May 2024

★★★★★ 5/5

Trustpilot

Great service

Reluctantly selling my flat in Dock Street, the L&S team have been great. Special thanks to Andy Bonner who has gone above and beyond to keep things on track with the sale. Recommended.

Hilary · 15 April 2024

★★★★★ 5/5

Trustpilot

Good

Matthew was doing a great job for bringing us around for the rental. The instructions were clear and he was patient.

Chun · 8 November 2024

★★★★★ 5/5

Trustpilot

Tyla is just great

Tyla is just great! She responds immediately, is very helpful & sorts out any problems super quickly. It’s so reassuring to have someone you can trust in the local office. Thanks Tyla.

Liz · 2 May 2024

★★★★★ 1/5

Trustpilot

DO NOT USE

I am writing this complaint on behalf of my friend Danielle who has recently moved out of property; Hucklow Road Sheffield. Not only has this been an absolutely disgraceful letting agent from start to finish, they have managed to out do themselves on the check out report. Initially when moving into the property Danielle informed Kelly Boot, Branch manager of Lindley and Simpson, of the following numerous issues;1) A broken lock on the window with a small hole in the double glazing.Kelly came out to view the property and informed Danielle that she had to pick between which one she would prefer to be fixed and that resolving both issues would not be possible. 2) Filthy carpets that were thread bare and were causing a trip hazard. This problem took 2 months to be replaced.3) Dead and LIVE Rats under the floor boards.Due to Danielle living with leukaemia she politely asked the agent to take the necessary action to make sure the property met suitable living standards as her immune system is compromised. I think you will agree that this should be as standard for anyone renting a property whether they are in ill health or not. The response she received from Conor, one of the estate agents at Lindley and Simpson, was that it was an old house what did she expect!? Again any tenant renting a property should be provided with an abode that allows for safe living conditions regardless of the age of the building. Buckingham palace is an old house, again this excuse is unacceptable. Danielle had to buy new curtains as there was no curtains when moving into the property. Upon moving out of the property Danielle left her curtains for the next tenant, Danielle has been charged as they have deemed the curtains 'poor condition', even though these were purchased out of her own money. Being charge for this is ludicrous and leaving an item that could simply have been taken down just proves the low-class level of company she has had to deal with. She has also been charged for dirty work tops, they were that rotten that Danielle wrapped them in fablon and removed these when she was leaving so no damages were made to the worktops but again has been charged for these.When moving out of the property Danielle has also been charged for the broken lock on the window that she reported broken when she initially moved into the property but was refused the right for this to be fixed.The audacity of their mission statement ‘We will provide a first class service built on professionalism' is laughable. I'm unsure of what this agent deems a first class service but i would hate to be subjected to their version of an inadequate service.Finally before we receive a response of 'we were not paid by the landlord to manage the property' which I can see several other reviews have received, I can assure you that they were paid to manage this property on behalf of the landlord and the ownership lies with them!! . A company which deems themselves to have such a high calibre of customer service surely would not take on a property of this standard and put their name to it. She’s paid rent in full and on time every month to be met with very little support in return! DO NOT GIVE THEM YOUR CUSTOM!

Beth · 6 April 2023

★★★★★ 5/5

Trustpilot

Aiden was friendly and welcoming

Aiden was friendly and welcoming. He took time to answer all the questions about the property and he made sure I understood. He also had knowledge about policies and regulations related to renting properties.

Ossie · 20 March 2024

★★★★★ 5/5

Trustpilot

Recently rented a property from Linley…

Recently rented a property from Linley and Simpson. Was stress free and fast also Hannah was always on hand when I had a query.

Rob · 18 September 2024

★★★★★ 5/5

Trustpilot

Linley & Simpson manage my property in…

Linley & Simpson manage my property in Sheffield and a shout out to manager Kelly Boot for being most supportive - thank you Kelly!

A · 17 September 2024

★★★★★ 5/5

Trustpilot

Rental of property

A positive rental experience with individual approach due to the case nuances from the moment of showing the accommodation to the moment the contract was signed. All thanks to Chelsea C.

Maria · 16 May 2024

★★★★★ 5/5

Trustpilot

The staff are wonderful

The staff are wonderful, in particular Rebecca, Richard and Tracey at the Hessle branch, friendly and helpful. I would highly recommend this service to anyone looking to find a new home.

Piers · 16 May 2024

★★★★★ 5/5

Trustpilot

The Best of the Best estate agents…

It is with the greatest honor and much appreciation that I give the highest recommendation and regard to Linley & Simpson - Horsforth. From the very first contact I had with the agency, I was amazed at the caring, kind, friendly and at all times professional assistance they provided in helping me find a property. At all times they paid attention to my queries and assisted me with their vast knowledge and experience. IImmediately knew I was in good hands and made the right decision in selecting them. So very thankful to Kate Ward. Not only is she kindhearted, she is very knowledgeable and highly intelligent, as well as, articulate in explaining things. Kate Ward used her vast knowledge and experience during the entire process from the beginning until I actually picked up my key and moved into the property. I knew I was in good and safe hands. With sincere respect and appreciation, I thank the Horsforth office of Linley & Simpson.

S · 26 April 2024

★★★★★ 5/5

Trustpilot

House viewing

Really well managed, did an excellent job of showing us around the house and was helpful with filling in the paperwork. I’d like to thank Scott Knight for being so helpful.

Megan · 14 May 2024

★★★★★ 5/5

Trustpilot

Spencer was very responsive and kept me…

Spencer was very responsive and kept me informed promptly. He also suggested that I subscribe to the rent and legal protection programme, which is helpful.

Katherine · 29 August 2024