Trusted Agent profile · Harrogate
★★★★★
2,745 reviews across 2 platforms
12 Albert Street, Harrogate, HG1 1JT
Linley and Simpson's office in Harrogate, at 12 Albert Street, is rated 4.6 out of 5 across 2,745 reviews on two platforms, including 221 Google reviews rated 4.5.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
TrustpilotMark Clayton was fantastic with his…
Mark Clayton was fantastic with his service and knowledge of the property I viewed , he talked me through the process , kindly and Simpson have been a fantastic agent and Mark has been super helpful
Hi there PelumiGreat seeing you again.Thanks for the review and all the best with your application for the house you viewed Kind regards Mark Clayton
5/5
TrustpilotGood customer service
The process was a bit frustrating but Zak was excellent, he kept us informed and went out of his way to make sure the move went as smooth as possible.
We are glad Zak was helpful and kept you informed, sorry to hear parts were frustrating!
5/5
TrustpilotI just can’t fault them !
I don’t normally leave too many reviews but I just wanted to say how impressed I was at the quality of service I received by Linley & simpson last month when I was looking for a place to live . From right at the start When Mark Clayton showed me around the flat , very knowledgeable with the questions I asked and straightforward talking about the next steps I should take , it left me feeling at ease with the whole process all the way to signing over the final documents in the office with ease , highly recommend! 👏👏
I am so happy that I was able to help you in your search for your new home.It’s great that you have settled in . Many thanks for your kind review All the best Mark
5/5
TrustpilotLea Brear has been exceedingly kind and…
Lea Brear has been exceedingly kind and helpful in assisting with the finalization of my move-in process. Additionally, she has responded to all my inquiries with great promptness. Thank you.
Thank you very much for the excellent review. Glad to be of assistance to you. Enjoy your new home, Rahul!
5/5
GoogleLindley and Simpson Harrogate Office is the best for quick professional customer care which is rare now days A special mention to Sue Holroyd who was brilliant in finding the perfect rental for me and Mark Clayton who was just the best in showing me around the property in his claim professional manner. The best! Thank you
We are incredibly grateful that you took the time out to leave us a 5-Star review! Your positive words are very much appreciated and both Sue and Mark will be so pleased with your lovely comments. Many thanks Salena West Customer Service Manager
5/5
TrustpilotSamuel Priestley
Samuel Priestley was very welcoming and humble. Showed professionalism and walked me through the property. He will be an excellent asset for the ream.
Thank you for your wonderful feedback! We’re thrilled to hear that Samuel made such a positive impression during your property viewing. His welcoming nature and professionalism are qualities we truly value, and we’re glad you felt supported throughout the process. We agree that he is a fantastic asset to our team! If you need any further assistance or have any questions, please don’t hesitate to reach out.
5/5
TrustpilotAmina was great while viewing the property.
It was a great experience during my house renting with Linley & Simpson. Amina was great and she was so much co-operative in viewing the property and explained me in details. Really appreciate her work!!.
Thank you Ayon for your lovey review. I am glad I was able to find you a nice apartment, I hope everything goes well with your move in.
5/5
TrustpilotGreat team work, thank you!
It's a great experience - I am so happy that the apartment I applied for was running through your office! It was so lovely to meet Carl - always punctual, so patient and helpful. Nice to meet Sharon for my first viewing. My huge thanks to all Hessle team, to people I never met, but everyone is there to help, that's for sure. Always replies, always passes my question to responsible person, never leaves with no answer - that's amazing team work, thank you ever so much. All the best wishes to Hessle Branch!
Thank you Ekaterina for your lovely review, we are always happy to help!
5/5
TrustpilotWork with Megan, she is a star
I recently had the pleasure of meeting with Megan, our property manager, and I cannot express enough how impressed I am with her exceptional service. Megan truly stands out as a star in her field.From the moment she arrived, Megan's super lovely demeanor and quick resolution of any issues we encountered were evident. She is incredibly kind and made it a point to come in person to inspect all the problems we were facing. Her hands-on approach and attention to detail were truly commendable.She addressed every concern promptly and effectively, making the whole process smooth and stress-free.I would wholeheartedly recommend working with Megan to anyone in need of a reliable, professional, and caring property manager. Her outstanding service has made a significant positive impact on our living experience, and we are incredibly grateful for her hard work and commitment. Thank you, Megan!
Outstanding review, thanks so much for taking the time to leave this detailed review!
5/5
TrustpilotHammad has been a great help for…
Hammad has been a great help for getting the keys in less than 5 minutes. As our car was waiting outside, he had been super quick with the service
It was lovely meeting you Doha, I’m glad I could help!
5/5
TrustpilotExcellent service
As a young person who has no experience in buying/renting I am so grateful for the service provided by Scott when it came to arranging a viewing and the viewing itself. He kept me informed through the entire process right up until the submission of our application and made everything super straight forward. I then had the pleasure of speaking to Georgia who was so lovely and mapped out our next steps answering any questions I had and then followed up promptly with the relevant information via email. Thank you both for helping us get to this point you have been brilliant
Thanks for your positive review and feedback for Scott, it's much appreciated!
5/5
TrustpilotSam was great!
Sam was great!Polite and knowledgeable. I had a great viewing experience and the process was made clear. I would definitely recommend Linley & Simpson on that basis.
Appreciate you taking the time to leave a review. It was great to meet you.
5/5
TrustpilotMasterpiece
The agent that showed us around, named Carrie, was very calm and respectful, she explain in details what we needed to know even before asking and answered questions in a respectful way. When feeling the form online, the agent that we spoke to also calmly helped us by showing a great customer service skills, I was not disappointed in any stage of the application so far, however, I’ll appreciate if response is given as soon as possible
Thank you Simi, I am happy that you felt satisfied with my service on your viewing!
5/5
TrustpilotGood job Kieran!
Kieran did a great job of getting my rental property sold. As a long term rental it wasn't the most desirable property and in need of a bit of a refresh. It was on the market for a while but he was always positive and confident the right buyer would find it and kept pushing through the viewings. He also offered some alternative options / strategies for optimising the eventual sale price.
Thank you for the review! All the very best for the future. Team Headingley.
5/5
TrustpilotGood service all around
Good service all around. Slightly slow on replies at first when expressing interest. But ones we were in the process Gabrielle was superb at getting back to us and answered our queries as soon as she could. Thanks
Thank you for taking the time to leave a review, I appreciate your patience when waiting for the landlords initial decision regarding your application - Gabrielle
5/5
TrustpilotAmazing customer service
Bradley has been showing us round and he's been so friendly and helpful every step of the way. Luke has also been great and kept us updated. Big thanks to you both!
Thank you for the kind words Liz it’s been great working with you, wishing you all the best with the move!
5/5
TrustpilotThe process of securing a tenancy…
The process of securing a tenancy through Linley and Simpson has been straight forward and easy. Chelsea has been thorough, helpful and Friendly in her communication throughout. Thanks! James
Thank you so much for taking the time to leave a review! It was a pleasure finding you your new home and wish you all the best.
5/5
TrustpilotMark and Mike SIX STARS
Mark and Mike have gone above and beyond what I expected. We presented our requirements and nice-to-haves and they presented us with options that showed they knew what we wanted and cared about finding us the right home. I reached out to so many letting agencies and only Mark and Mike really looked out for us. They have my sincere gratitude for all they have done to help secure my family a wonderful gem of a home in Harrogate!
Stefany, Jason and familyMike and I would like to thank you for your lovely review.Yes, it really is a gem of a house. I so hope that everything runs smoothly and you will enjoy the rest of your time here in the UK.Thanks againMark and Mike
5/5
TrustpilotVery impressed with a professional, helpful and friendly adviser.
When I called Linley and Simpson to enquire about a rental property I was very impressed with the way Aiden Hamilton quickly arranged an appointment. In the meantime a second appointment was made for me to view another property. Aiden met me at both properties at the appointed times and I was very impressed with his friendly, professional and helpful approach. Unfortunately neither properties were suitable and Aiden said he was very sorry and would let me know if somewhere more suitable became avaiable.
Thank you for the kind words, I hope everything works out in the future - Aiden
5/5
TrustpilotArranging to Rent a Property
We have recently arranged to rent a property through Linley and Simpson. We would highly recommend the company. They have always dealt with any query we have had very professionally and have always got back to us if we left messages. We have been very impressed with Kate Ward. We have never rented a property before and needed support regarding this which was always provided very efficiently and patiently even though some of our questions may have been very basicThank you for all you have done in making our journey run smoothly
Thank you for your review, it is very much appreciated. I hope your daughter enjoys her new home. Thanks Kate
5/5
TrustpilotThanks to Charlie Grayshon for their…
Thanks to Charlie Grayshon for their help in a recent checkout and follow-up. Charlie made things happen and was an absolute pleasure to deal with.
Thank you for your kind words Lisa, and I am happy to have helped!
5/5
TrustpilotAndrew Hitchon
I have recently been dealing with Thomas Atkin about issues relating to the maintenance of the flat I own, which is managed by Linley & Simpson. I have found Tom to be quick to respond to requests and questions and very helpful in his responses, whether I have been asking for information or advice. As well as being efficient, I have found Tom to be both patient and polite in dealing with my questions and requests for information, which I believe is very important in this situation.
Hi Andrew, thank you for your review, it’s great to hear that you are happy with the service I am providing you in maintenance.As always if you need anything at all just let me know.Thanks- Tom
5/5
TrustpilotReview of inspection
Hi, It was a lovely meeting today the inspection time with Ebony Robinson .She is a lovely person and good behaviour with us especially to our child . She is a good listener who listen carefully about our doubts and gave clear clarifications . She has made her duty without interruption of ours .Their service is outstanding.Our friend referred to us this agency .Even we have a child we got this . We also suggesting to many of our friends about this agency . When we got a problem regarding the boiler , they resolved that issue without delay . We are maintaining this property as same as our own home .
I am so thankful for your kinds words. Your little boy was lovely and I hope he enjpyed showing me around the apartment! I’m here if you need anything going forward. Best wishes, Ebony
5/5
TrustpilotLisa Halifax at Linley and Simpson
Lisa Halifax has been great at keep me (landlord) informed with progress and updates. Updates when provided are thorough.Lisa’s opinions have been valuable, and I trust her judgment.
Thank you ever so much for taking the time to leave me the 5 star review, its lovely to hear I have been able to assist and I’m sure when the tenants move in they will be very happy.
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