Trusted Agent profile · Harrogate
★★★★★
2,745 reviews across 2 platforms
12 Albert Street, Harrogate, HG1 1JT
Linley and Simpson's office in Harrogate, at 12 Albert Street, is rated 4.6 out of 5 across 2,745 reviews on two platforms, including 221 Google reviews rated 4.5.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
TrustpilotAbsolutely amazing!
Absolutely amazing! Could not have asked for more. Lisa Halifax was great and did everything she could to ensure I was satisfied. Helpful and friendly and could not recommend enough ! 😃thank you
Thank you Tiffany for leaving me a lovely review, I’m glad I have been able to help to secure a property for you and your family!
5/5
TrustpilotWill Stipetic is one of the best property manager ever!
Excellent advise and attention from Will, he’s always responding to any problems in no time and follows up every time to know if the issue has been resolved. Thank you Will and the team!
Thank you Rafaela-Marie for such a lovely review, it really means a lot!
5/5
TrustpilotTom is great!
There have been a couple of issues, one related to a leak in the flat and one to a form that required completion. In each case, Tome kept me updated and provided responses to my enquiries.
Thank you for your feedback. We're sorry to hear about the issues with the leak and the form. However, we're glad that Tom was able to keep you updated and address your enquiries promptly. Your satisfaction is important to us, and we appreciate your feedback!
5/5
TrustpilotExcellent support to find a new apartment
I am very happy in the way they help us to find the right apartment.The agent Amina gave us a very professional and friendly support finding a new apartment and the agent Sebastian was very quick sending all the notifications by email.
Thank you, Roberto, for your lovely review, I am glad me and Sebastian were able to give you great customer service, I hope everything goes well with your move in. Feel free to get in touch if you need anything else.
5/5
TrustpilotPrompt responses to any questions and…
Prompt responses to any questions and kept me well informed. Seb Salvati was very helpful and made the completion of my tenancy details very smooth indeed.
Happy the move in process was smooth, this is so lovely to hear. Enjoy your new apartment!
5/5
TrustpilotI was very happy with the professional…
I was very happy with the professional service from Wendy Passmore the senior lettings consultant (Wakefield) at Linley & Simpson, who arranged everything for me. She kept me informed through every stage of the process. She was promot with all repsonse & professional throughout. She has been on the ball from the get go, replying to emails efficiently and handling any questions I had or queries regarding the move. Highly recommend thank you so much for everything..
Hi Aaliyah, what a lovely review to read, thank you so much for the lovely words. It’s been a pleasure to support you through the process and I wish you the best of luck in your new property when the move in date arrives. Wendy.
3/5
TrustpilotSale of a rental property
The property was a rental for a few years before we had to sell. L&S we’re the rental agent so we used them to as the agent to sell as we hoped communication between the two departments would make it easier. In fact communication was not good either between their own departments or with us. There was an error made which resulted in the sale being completed a month later than it could have been, with the potential risk of losing our buyer.
5/5
TrustpilotKelly was very welcoming when showing…
Kelly was very welcoming when showing us round the property, she was very knowledgable about the house I went to view and was at the door waiting to greet us (despite the bad weather!), thank you :)
Come rain or shine , our team will always greet you with a smile, so glad you were happy with Kelly, thanks for the lovely review!
5/5
TrustpilotAlex and Chelsea made the process of…
Alex and Chelsea made the process of renting out our flat quick and straightforward. Suitable tenants were found and all the admin and checks dealt with efficiently. Our new tenants also had a positive experience. Thank you.
Thank you so much for your kind words, it was a pleasure working with you and finding you suitable tenants. All the best!
5/5
TrustpilotSale & purchase - double experienced
I've recently used Linley & Simpson Bingley branch to both sell and buy a property. Both the sale and purchase encountered a number of challenges along the way however the team at Linley & Simpson kept me informed, offered proactive guidance and support and dealt with everything swiftly. A special mention to Ruby who is an absolute super star. Her customer service is impeccable. Ruby ensured she checked in regularly, supported with solicitor follow ups and kept on top of viewings and feedback.Thank you again to all the team at L&S for guiding us through what was a pretty challenging and stressful couple of transactions. If I ever sell again I'll definitely be back
5/5
TrustpilotBest experience of renting a property
I couldn’t have had a better experience with Linley & Simpson. The entire process, from viewing a property through to signing the tenancy agreement, was so smooth, hassle free and thorough in a way which gave me complete confidence. I would like to particularly commend Elise Crabtree who kept me informed the whole way through and nothing was too much trouble. Also Ben Holmes who was my first point of contact through to handing me the keys! I thoroughly recommend them.
Thank you Saranna, this is lovely to hear, it was a pleasure to help you throughout the process and we wish you all the best in your new home!
1/5
TrustpilotCould not be worse
I rented a house in Barnsley after a video viewing which is very common in London and that was my horrible mistake. The property was extremely dirty, smelly and the front garden was simply full of garbage in addition to broken fence. I couldn't tolerate couple of hours and contacted the agency asking to leave by any cost. The agreement was to pay the rent until they find another tenant which I did. The agency didn't repair anything at all during that period and I had to servive somehow with no hot water in shower for 3 weeks. What were really hard to tolerate were rude answers full of disrespect and unprofessional behaviour. I had to send more than 20 emails to chase the rest of rent to be refunded plus the extra amount paid for a fridge which didn't happen. After more than 45 days I received a refund less than that agreed by the branch manger, after many exhausting explanations and delays.
Hello, thank you for the review. We are sorry to hear you feel you haven’t had a good service from the office. When you are requesting an early termination there is a lot of processes to follow and I believe the office even managed to get the landlord to waive the fee you should have paid. The Branch Manager has reached out to you as well to try and help resolve any further communication.
5/5
TrustpilotExcellent help from Sophia
Sophia has been an excellent agent and I was much appreciative of her being flexible with me by showing me an additional property and moving a viewing date earlier to accommodate my schedule.
Thank you, Luke! It was lovely meeting you. I look forward to helping you further with your move!
5/5
TrustpilotCarrie was extremely helpful during our…
Carrie was extremely helpful during our viewing. She thoroughly explained the no deposit scheme and its potential to reduce our moving costs, which I found very useful. I hope to take advantage of this scheme soon.
It's wonderful to hear that Carrie was so helpful and informative during your viewing! Understanding the details of the no deposit scheme can certainly make a difference in reducing moving costs and easing the process. It sounds like Carrie's thorough explanation has been valuable to you as you plan your next steps. Best of luck with taking advantage of the scheme, and I'm glad Carrie could assist you effectively!
5/5
TrustpilotGreat experience
Aiden was very helpful during my house viewing. I arrived early and he was happy to show me around before the allotted time which I appreciated. Also, any additional information I required Aiden was able to answer.
Thank you for the kind words Ella, I hope everything goes well. - Aiden
5/5
TrustpilotPaige acted in a professional and…
Paige acted in a professional and informative manner. Paige kept me updated at all times and was specifically proactive in keeping all informed regarding her holidays and who would cover.
Thank you so much for your review, it was my pleasure to help you in selling this property and I’m glad to have been able to help! Please don’t hesitate to contact me if you need anything in the future!- Paige
5/5
TrustpilotJodie has been extremely efficient in…
Jodie Robinson has been extremely efficient in helping us with setting up a new tenancy agreement on our little cottage She is always professional and polite …A pleasure to do business with
I appreciate your feedback, Sarah! We are always happy to help.
1/5
TrustpilotDO NOT RENT IF YOU ARE BAME INDIVIDUAL OR VISA HOLDER
Linley and Simpson Leeds is the most unprofessional letting agency I have rented from. Not only did they let me a flat that was not liveable but also they left me to fix the repairs myself. When I requested to be reimbursed they told me that the landlord would not be willing to pay me for the cost of reimbursement because the value of the repairs is over £60. Laughable right? What’s more laughable is that the agent did not contact the maintenance person to fix the repairs in the flat until I was hiring someone privately. After waiting for so long. Therefore, I was expected to reside in a flat that was against environmental health policy and pay them full month’s rent. However, when I deducted that money from my rent, they threatened to take me to Court for rent arrears. Furthermore, their complaints procedure is an utter joke. You can email all the evidence you have but no one acknowledges your email. A generic email will be sent though stating, we are conducting an investigation. You are not updated on who is conducting the investigation or how far they are during the investigation. But what’s even more concerning, there are other flats in the building that were let and weren’t in a decent state of repair, I learnt this through conversations from the other tenants. The tenants also stated that they were given incorrect information from the agents prior to moving in. Upon, moving in, when they realised that they were given false hope and tried to hold the agent accountable, they (the tenants) were ignored. These flats are mainly occupied by BAME individuals or Visa holders. Now let that sink in.
5/5
TrustpilotReally great experience :)
I'm a first time landlord, and I wasn't really sure what to expect having never let out a property before. Ed and Matt have been amazing though, they've been on hand from the get-go to answer any question I had (even tiny annoying ones, which they did without making me feel silly). I'd heard good things about Linley & Simpson which is why I reached out to them originally, and I'm so glad I did, they've been so great.
Thank you for your review Daniel, It’s great to hear you’ve been happy with our service, I’m glad we were able to find a tenant so quickly for you!
5/5
TrustpilotBrilliant agents
The Holmfirth branch is fantastic. Everybody is really helpful and knowledgeable in their departments. As a maintenance company we mainly deal with Tyla in lettings who will help in any way possible.
Thank you Amy, for taking time to leave me a review. Its always a pleasure to work with you.Kind regards,Tyla
5/5
Trustpilot5* Excellent service!!
Linley and Simpson have great staff in general and praise to them all. We have dealt with Natalie, Emily, Corey and Tom. All have been so helpful, understanding and accommodating, its a pleasure working with them as contractors. 5* rated service!!!
Great to hear we are giving a 5 star service in Sheffield, many thanks!
5/5
TrustpilotLook no further for your property needs!
I would love to recommend Linley & Simpson Sheffield if you are looking for a property within the city centre. During my viewing, Seb was very helpful in answering any queries that I had on the viewing and was very friendly.
Joshua what a wonderful review of Seb and we are pleased he managed to help you!
5/5
TrustpilotGreat experience.
Chelsea has been really great helping me find and secure a property quickly with no hassle at all. She did my viewing and was really easy to chat too and answered any questions I had.
Thank you Grace for taking the time to leave a review, I wish you all the best in your new home.
5/5
TrustpilotRecent house valuation
Recently had my house valued by Alex from the Pudsey branch. Fantastic service from the point of booking the valuation in right through to receiving my valuation. Alex was friendly, professional and knowledgable. He was able to provide me with examples of similar properties marketed nearby and the marketing materials I was presented with were of a very high standard. I would not hesitate to recommend!
That’s great to hear and thank you for the feedback, when the time comes we would love to help get you into the next house!
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