Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery efficient service…
We have recently been communicating with Savannah Nixon at Linley & Simpson to renew our tenant’s contract. The process has been straightforward and efficient. Savannah has been very helpful and polite and has responded to all queries very swiftly.
Hazel · 4 June 2024
Agent replied · 15 June 2024
Hi Hazel,Thank you very much, I really appreciate you taking the time to leave such positive feedback.I’m glad you found the process to be straightforward and efficient. It was a pleasure to be able to help you.All the best, Savannah
★★★★★ 5/5
TrustpilotFlat rental
The staff was friendly and helpful. All details related to the property were well communicated. Overall, I would recommend the services of this agency.Special thanks to Sharon Nettleship, who introduced me to the property.
Jan · 27 August 2024
Agent replied · 22 October 2024
Thank you for taking the time to leaving a review. It was a pleasure to help you.
★★★★★ 5/5
TrustpilotI’ve both met Corey in person and dealt…
I’ve both met Corey in person and dealt with him over the phone and by email. Having been a long term tennant I have dealt with various colleagues of his. Prompt, friendly and efficient every time. It’s 5 stars from me. Thank you Corey.
Ben · 22 February 2024
Agent replied · 15 June 2024
Corey will be thrilled by this review, thank you so much for taking the time to write it!
★★★★★ 5/5
TrustpilotEasy and straightforward
Easy and straightforward, not as stressful as I expected it to be was helped by Kirk Marriott and any questions I had he answered in a timely manner
Dark · 28 November 2024
Agent replied · 26 December 2024
Lovely to hear, we hope you are happy in your new property!
★★★★★ 5/5
TrustpilotExcellent agent
Excellent agent. I was helped by Spencer who professional and friendly. Quick to response, understanding and patient. The help was really tailored to my needs and I found the perfect flat. Thank you so much
Fatma · 9 August 2024
Agent replied · 22 October 2024
Hi Fatma,Thank you for the positive feedback.I know your search was time-limited due to your work, so I had to make sure we found you the right property first time.We always work hard to help existing tenants with new property searches, so it's good we had the right option for your next move.Hope you enjoy the apartment.ThanksSpencer
★★★★★ 5/5
TrustpilotVery professional and thorough
I haven't rented privately for a few years. A lot of things that used to be done on paper or by visiting the office are now done online, which can seem a bit 'at arm's length' but all the little niggly things I was worried about which involved liaison with the landlord were handled for me by Kate Ward at the Horsforth Office. She clarified lots of things I wasn't sure about, always replied very quickly, and answered any concerns I had. I found Linley and Simpson's admin very thorough and professional and it gave me confidence going into a new rental arrangement.
Jonathan · 27 September 2024
Agent replied · 22 October 2024
Thank you for your review and your kind words. - Kate
★★★★★ 5/5
TrustpilotJennifer Lowe was really helpful on the…
Jennifer Lowe was really helpful on the phone, understood the issue and provided the information I required. Adjusted the information to cover the Swiss tax year and provided the information on the tenants late payments.
Dawn · 7 August 2024
Agent replied · 22 October 2024
Thank you for your kind words, I really appreciate the positive review. Always happy to help.
★★★★★ 5/5
TrustpilotAmazing, quick and efficient!
Whole company was super helpful with every aspect of applying for a house. Everyone made it so quick and easy especially Mairi who was a massive help!
Beth · 10 December 2024
Agent replied · 26 December 2024
Thank you so much for the kind words, Beth! I’m so glad we have been able to make this as smooth and easy as possible for you. I look forward to welcoming you into your new home!
★★★★★ 5/5
Trustpilot10/10
I enjoyed the smooth approach to onboarding. I was worried about the entire process at first, but the regular communication made things easy. Elise was our contact person and she was very helpful and professional.
Ayodele · 6 August 2024
Agent replied · 22 October 2024
Thank you for sharing your experience! We’re delighted to hear that the onboarding process went smoothly and that our regular communication helped ease your concerns. Elise is a valuable part of our team, and we’re glad to know she provided you with the helpful and professional support you needed.
★★★★★ 5/5
GoogleWe were buying a flat from a distance and Ollie Dakin couldn't have been more helpful in organising a variety of properties for us to view on the one day we had available. We made an offer the next day and the purchase was completed within 8 weeks. Thanks to Ollie and his colleagues for being so helpful, responsive and easy to deal with.PositiveResponsiveness
Jennifer · 15 June 2022
Agent replied · 14 June 2024
Thank you for your wonderful review Jennifer, we are so glad you were happy with the service you received from Ollie and the team. We hope your son is very happy in his new home.
Kind regards
Carrie d'Arcy
Sales Valuation Manager
★★★★★ 5/5
TrustpilotVery smooth experience thanks to Spencer
Spencer Williamson was amazing and guided me through all the laws and told me what the process is. Talking to him put me at ease and I'm glad he was there to help me out.
Prabhat · 5 August 2024
Agent replied · 22 October 2024
Hi Prabhat,Thanks for taking the time to leave such positive feedback from just our initial conversation, I really appreciate that.I haven't even had the chance to solve your search at this point but it's good to get the comments that the initial contact would motivate you to want to work with Linley and Simpson to find your next property.We must be getting something right with our customer approach, which is always good to hear.Many thanksSpencer
★★★★★ 5/5
TrustpilotAll the staff I deal with at the Hessle Branch of Linley & Simpson were brilliant and I highly recommended them
The helpfulness of all the staff and the prompt service they gave me was fantastic. Hayley Oldfield and Rachel Urry made every thing so easy. They explained in detail and very clearly how every thing worked. A credit to their business.
Phil · 17 April 2024
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. We are happy to have been able to help and look forward to working with you in the future!
★★★★★ 5/5
TrustpilotLydia was accommodating of us and our…
Lydia was accommodating of us and our children. She responded to our questions clearly so we can know what to expect from the application and selection process. Thank you treating us with respect and courtesy.
Yulia · 2 August 2024
Agent replied · 22 October 2024
Thank you, Yulia, for taking the time to write me this lovely review, wishing you all the best and good luck!
★★★★★ 5/5
TrustpilotLinley and Simpson have been a…
Linley and Simpson have been a fantastic company, they seem. To have the most properties and I have viewed several with Mark Clayton who makes things very easy, as a whole I cannot fault this company and especially Mark
Sheila · 22 May 2024
Agent replied · 15 June 2024
Fabulous to see you again. I do really hope you are successful with your application for the property that you viewed. I wish you all the luck in the world .Thanks for your kind wordsAll the bestMark
★★★★★ 5/5
TrustpilotFirst inspection
Had my first inspection with Sally Bird today, she was lovely, commented on how nice ive got the house looking,she's chasing some jobs that need doing to the house, Sally made me feel comfortable and she was lovely.
Natalie · 7 June 2024
Agent replied · 22 November 2024
Thank you it was a pleasure!
★★★★★ 5/5
TrustpilotKelly was amazing
Kelly was amazing, professional and got the job done within the time frame promised. I will definitely do business again with Kelly. she is the best!Joel.
Joel · 17 December 2024
Agent replied · 15 June 2024
Lovely review thank you Joel, I’m sure Kelly will be on hand to help you with your next investment!
★★★★★ 1/5
TrustpilotStay away from this agency
They don’t even deserve a one star rating. They seem to be pro landlords and don’t care about their tenants. We took one of their houses in badminton drive, Middleton on a 12 month fixed tenancy. We were offered tenancy on 7th September and when we planned everything for the move 36 hours before the move in they changed the move to 14th. Had to struggle in aligning all the things planned for the move and incur additional costs.Real horror is on Day1 of our move. We were told that they carrying out some fixes in the bathroom and would fix all the issues and hand over the house is a good state at the start of tenancy. What we saw is completely different: wobbly bathtub, mould in the living room, broken shed(almost into pieces, should have removed), uncleaned kitchen, heating working only on downstairs, no radiator thermostats upstairs (heating isn’t working at all), broken hinges of the WC cover, open electric sockets and many more. Unfortunately on a fixed 12 month tenancy, so looks like there is no way out for us and they don’t care.Just posting this here so that in the future no one should fall into their trap.
Mrs · 16 September 2024
Agent replied · 22 October 2024
We are truly sorry to hear about your experience, and we appreciate you taking the time to share your concerns. It sounds like you've faced significant challenges, and we can understand how frustrating this situation must be for you.Your feedback is important, and we recommend reaching out directly to feedback@linleyandsimpson.co.uk to discuss these issues further. We take tenant concerns seriously and want to address any problems as quickly as possible. Thank you for bringing this to our attention, and we hope we can work towards a resolution for you.
★★★★★ 5/5
TrustpilotFast feedback from the team
Nicola, Lisa and Susan have been very helpful in on boarding this new property and tenant.Simon was also active throughout the purchase process working with the developer to help resolve any remaining issues.
Matt · 30 August 2024
Agent replied · 22 October 2024
Thank you Matt for your feedback, it’s been a pleasure to help secure your first tenants and we look forward to continuing to work with you whilst we manage your property. Kind regards, Nicola, Lisa, Susan & Simon
★★★★★ 5/5
TrustpilotAmazing Viewing
Had a fantastic flat viewing today with Megan, she was really friendly and was able to answer all questions I had regarding the property. Have applied for the place in question and would recommend Megan for viewings in future!
Katie-Marie · 15 May 2024
Agent replied · 15 June 2024
Thank you for your kind words, we really appreciate your feedback!
★★★★★ 5/5
TrustpilotGrace was very helpful
Grace was very helpful, informative and on the ball with everything we asked of her. She presented the house we looked at well, was highly knowledgeable about it and answered all our questions clearly. We left very impressed with her and her work ethics.
SJP · 3 February 2024
Agent replied · 15 June 2024
Thank you so much for leaving this amazing review for Grace!
★★★★★ 5/5
TrustpilotRachel is always very helpful
Rachel is always very helpful, proactive and reactive when anything needs doing. I have been using Linley & Simpson for a number of years and my experience with them has never changed - all very good.
Clare · 8 July 2024
Agent replied · 22 November 2024
Hi Claire, it has been great working with you for a number of years now and anything that we can deal with we will. Thank you for the review!
★★★★★ 5/5
TrustpilotHelp with EPC certificate
Help with EPC certificateI recently required an updated EPC certificate to facilitate a mortgage application for my rental investment property. Sophia Clough from the Roundhay office was extremely helpful and communicative in helping me obtain this as quickly as possible. Thanks Sophia!
AnnieR · 15 March 2024
Agent replied · 15 June 2024
Thank you Annie, happy to help!
★★★★★ 5/5
TrustpilotMichelle is a great addition to Linley…
Michelle is a great addition to Linley & Simpson. She always kept in touch regarding my sale. Very honest and helped whenever needed. Thanks Darren Boothby
Darren · 13 December 2024
Agent replied · 26 December 2024
Thank you Darren for your kind comments, it has been a pleasure communicating with you throughout the sale, it took a while to get to completion but we got there eventually.Thank you for your patience.- Michelle
★★★★★ 5/5
TrustpilotQuick and timely communication
Great customer service - Jodie was very quick to respond to any questions I had (which is very important to me). They are very easy to reach, either by phone or email.
Suyin · 11 September 2024
Agent replied · 22 October 2024
Thank you for the lovely review Suyin, happy to have been of assistance in the purchase of your property. I hope you settle in well and if we can be of any help in the future, we’d be more than happy to assist.
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