Trusted Agent profile · Harrogate
★★★★★
2,742 reviews across 2 platforms
12 Albert Street, Harrogate, HG1 1JT
Linley and Simpson's office in Harrogate, at 12 Albert Street, is rated 4.6 out of 5 across 2,742 reviews on two platforms, including 221 Google reviews rated 4.5.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
TrustpilotI was assisted by Samuel Priestley when…
I was assisted by Samuel Priestley when viewing a flat in York and he was fantastic. Extremely helpful, patient and informative. I definitely recommend Samuel Priestley and this agency due to their professionalism, reliability and brilliant collaboration.
Thank you for taking the time to leave a review, its very appreciated. We strive to provide such a friendly and helpful service.
5/5
TrustpilotAcknowledgment of Exceptional Service
I would like to extend my appreciation to Harry Russell for his exceptional professionalism. Despite not receiving the initially requested view, Harry went above and beyond to assist me in securing suitable accommodation. Kudos to Harry Russell for his outstanding service.
I’m so glad we could sort something for you Henry, I’m sure you’ll be very happy in your new home.
5/5
TrustpilotLaura came to value our home and we…
Laura came to value our home and we knew immediately that Lindley and Simpson were the agents for us. Throughout the process Laura and Grace kept everything on track and managed everything with ease, keeping us informed at all times. Would certainly recommend!
Thank you Kate, it was our pleasure to help you sell your lovely home. Good luck with your new house and we hope to receive invites to your first open garden!
5/5
TrustpilotA different kind of month by month tenancy.
As a Landlord and having recently had tenants ask for a month by month tenancy as they are buying a house, I have been in touch with Linley & Simpson to clarify what exactly to do in this situation. Talking this through with Ella Hodson at Headingley, who has especially helped me through all the details and what was needed as far as documents etc, certainly gave me the confidence to make a decision. Very patient, very professional , knew all the facts and figures.I would certainly recommend L & S.
Thank you very much for your kinds words Lillian, I am really happy I could assist you with your renewal.
5/5
TrustpilotGreat service
We have recently had an offer accepted on a property being sold by Linley and Simpson.We can't thank, Hannah, enough for the courteous and professional manner she has had towards us as buyers from the start. Keeping us well-informed and updated, answering our queries in a thorough and timely manner and always getting back to us. She has been very calm and helpful through the negotiations. I would be very happy and confident to deal with this agent again in the future.
Thank you for your lovely review, Louise, it has been a pleasure helping you find and secure your next property!, Hannah
5/5
TrustpilotMoving is very difficult
Moving is very difficult. But, Linley &Simpson made it easier for us. Special mention to the Tenant Progression Team staff Leah Brear for guiding us through the smooth process with the help of the Goodlord portal. Brilliant! Thank you Linley&Simpson.
It was a real pleasure meeting you! It was no problem in picking you up. I hope that the viewing was worth while.On behalf of myself and Linley and Simpson I wish you all the best for the future
5/5
TrustpilotExcellent service
I’m currently moving to a new build which has had delays and I have been extending my lease until its ready. Wendy Passmore has been doing this for me and has been very helpful and sorted everything i needed and kept me well informed during the process
Hi Lee, Thank you for taking the time to leave me a review. I’m so glad I have been able to help and wish you the best of luck in your new property. Wendy
5/5
TrustpilotThe York team are fantastic
The team at the York office are professional, focused and experienced. We felt very well looked after when buying a house through them. They kept us updated every step of the way and their recommended solicitors and surveyors all worked as a team to get things done quickly. In particular they have a sales progressor that keeps things moving once the sale is agreed and she is worth her weight in gold. If you’re a motivated seller or buyer this is the team you can trust.Overall we were very impressed.
Thank you for your very kind review. It is very much appreciated. It was a pleasure working with you and wish you all the best for the future. - Cal
5/5
TrustpilotSingle house let.
Having had one of our family houses rented out for a few years now, with Joplin’s from the first tenant, until the middle of this year, I was initially concerned when our tenancy was moved into the Lindley & Simpson business, particularly as we were right in the middle of a difficult tenant dispute which the Joplin’s team were handling very well for us.I’d just like to say I needn’t have worried as the integration of our account and tenancy situation has slotted very well into the Lindley & Simpson business in all departments from the front facing team in the Ripon office, to the back office Credit control and maintainence teams, which I seem to need regularly with my tenant !!.Three years ago I was on the fence of whether I even needed an estate agent for one house, but being a busy man, and giving the mine field of being a private landlord in the 21st century, when it all goes a bit awry, which EVERY landlord will face at some point, this service is definately worth the money, and I would recommend having Lindley & Simpson managing your property.
Thank you so much for sharing your experience! We’re delighted to hear that the transition of your tenancy to Linley & Simpson was seamless and that our teams, from the front-facing staff in the Ripon office to the credit control and maintenance teams, have met your needs effectively. We understand that managing a rental property can be challenging, especially during difficult situations, and we’re glad that we could support you through this process. Your positive feedback reassures us that our comprehensive service is making a difference for our clients. Thank you for recommending us to other landlords, we truly appreciate your trust and confidence in our team.
5/5
TrustpilotGreat customer service throughout the letting process
Bradley was hugely helpful during the process of moving to Leeds. He was informative about the properties, the area and provided additional information quickly when requested. This made the process of letting a flat very smooth.
Hi Dan, Thank your kind words, I am glad you are happy with the service provided and you found the process smooth as that is our aim!All the best,Bradley
5/5
TrustpilotI have had the pleasure of renting…
I have had the pleasure of renting through Linley and Simpson, and my experience has been nothing short of exemplary. Time and again, they have demonstrated a commitment to providing an outstanding level of service that distinguishes them in the rental market. Their proactive approach ensures that tenants are not merely seen as clients, but as valued individuals throughout the rental process.In particular, I would like to commend Maddie, with whom I have had the opportunity to work closely. Her thoroughness, attention to detail, and willingness to assist at every stage of my rental journey have left a significant impression on me. She consistently goes above and beyond to address any enquiries and resolve issues quickly, which has undoubtedly made my experience smoother and more enjoyable. Maddie's professionalism and dedication serve as an invaluable asset to the Linley and Simpson team, and her exemplary service instills confidence in the company as a whole.Given my positive experiences, I have every intention of continuing to rent through Linley and Simpson. Their unwavering commitment to excellence and tenant satisfaction assures me that I am in capable hands, making them my first choice for all future rental endeavors.
Thank you so much for your kind words and the great review. It is a pleasure that I have been able to help. Maddie
5/5
TrustpilotThank you, Natalie!
Been dealing with Linley & Simpson since 2021 and never been disappointed. We needed a replacement of sofas in our apartment and Natalie went above and beyond ensuring we get the sofa we like for the property. Thank you Natalie for solving this overdue issue.
Hi Sarim, this is so nice to hear that Natalie managed to look after you and went above and beyond!
5/5
TrustpilotAiden and Kayleigh - 40 coningham Ave.
Aiden and Kayleigh were very friendly and welcoming. They made us feel comfortable walking around the property and checking things at our own ease, without being rushed. They was happy to answer any questions we had and gave us the information we needed. Thankyou very much!
We’re glad we were able to help, thank you for the review :), Aiden and Kayleigh
5/5
TrustpilotProfessional but very friendly company
We were impressed with Linley and Simpson - Beverley from the start. We went in to register for properties to let and immediately felt at ease. From the start of our journey to us actually getting the keys to our property took just over 5 weeks and we cannot fault the help and support we have been given by all the lovely staff in this branch and the team at the head office. We would, without any hesitation, recommend using Linley and Simpson but hopefully we will not have to use them any time soon as we absolutely love our new home. Thank you for helping us find our "happy place".
Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that you felt welcomed and well-supported throughout the entire process of finding your new home. It’s wonderful to know that the team in Beverley and our head office were able to make your journey so smooth and enjoyable. Your recommendation means a great deal to us, and we hope you continue to enjoy your "happy place" for many years to come.
5/5
TrustpilotStephen Q has been excellent throughout
Stephen Q has been excellent in helping me sort out a number of issues with my house as I get it ready for renting out again. He can always be relied on to chivvy folks along and makes the whole process so much easier. Thank you Stephen.
It is always a pleasure to help a landlord go through the process of getting their property ready for renting. Thank you Rob for the fantastic review.
5/5
TrustpilotLisa from the Holmfirth branch was…
Lisa from the Holmfirth branch was super quick sorting our application out. She also arranged me to re view after we had the application accepted to go measure up ready for moving in. Top service. Thanks Lisa
Thank you very much Elliot for leaving me the review, it’s been a pleasure helping you and your partner find a lovely new home!
5/5
TrustpilotEasy, smooth and issue free!
Linley and Simpson have made the process of viewing and setting up my house contract easy and issue free. Lisa Halifax has been professional, helpful and supportive. I would fully recommend L&S to anyone who are after a lesser stressful process :)
Thank you very much for the positive feedback and the lovely review, I hope you enjoy living in your new home.
5/5
TrustpilotGood customer service
I had an excellent experience with Kirk Marriott. His customer service was outstanding. Kirk was very professional, showing me the property and explaining everything thoroughly. He made the process smooth and easy to understand. Highly recommend his services!
So happy Kirk was professional and explained the whole process to you!
5/5
TrustpilotExcellent service
Excellent friendly customer service. Timely responses to queries from start to finish.
Thank you so much for your lovely review! It was a pleasure helping you throughout the process. We are so pleased to hear you were happy with the service you received. Thank you again for choosing us, we look forward to working with you in the future! - Elle & Michelle
1/5
TrustpilotIf i could leave zero stars then i…
If i could leave zero stars then i would. Registered for a property the day it was set live. Had to chase up three times to make sure i was registered, each time i spoke to someone they had to take my details again even though the previous person had supposedly taken them down. Still not heard anything two weeks later so i called myself only to be to told the property had now been let!! This is appalling service given the already competitive state of the rental market! Terrible experience.
Thank you for your feedback, and we’re truly sorry to hear about your experience. We’ve reviewed our records and unfortunately don’t have any record of your calls or registration for this property. We understand how frustrating this must be, especially in a competitive market, and we apologise for any inconvenience this may have caused.
5/5
TrustpilotCharlotte was fantastic and had total…
Charlotte was fantastic and had total time for us to help sort us with advice and support from the paperwork and especially the ID cards she sensed that we were having an experience we had done before and supported us from start to finish.
Philip, I am very grateful for your review and I’m so glad to have been able to help you with your referencing. I look forward to handing over the keys to your new home very soon!
5/5
TrustpilotJasmine was Amazing
After a highly stressful situation, Jasmine Megaw was so unbelievably helpful which made the stress much easier to deal wity. Highly responsive, answered all my questions and concerns, and made sure we got what we needed. Thank you Jasmine!
Thank you for taking the time to leave such a kind review Izzy. I hope the move goes smoothly!
5/5
TrustpilotSpencer was amazing with us
Spencer was amazing with us, he was very accommodating towards us and helped us so much by giving us good responses, he was very professional when showing us the properties (even waiting for us in a storm as we got lost on the way to the viewing), he was very helpful and we thank him for the good job he’s done.
5/5
TrustpilotExcellent & friendly service from all…
Excellent & friendly service from all the team On this occason Zak & Seb were the main contacts Highly recommended Will continue to use them Many thanksDave & Claire
Thank you for the wonderful review, we are so happy you have found the service excellent!
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