Trusted Agent profile · Harrogate
★★★★★
2,745 reviews across 2 platforms
12 Albert Street, Harrogate, HG1 1JT
Linley and Simpson's office in Harrogate, at 12 Albert Street, is rated 4.6 out of 5 across 2,745 reviews on two platforms, including 221 Google reviews rated 4.5.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
Trustpiloti would like to thank Susan for all her…
I would like to thank Susan for all her advice and assistance with our rental properties A five star member of staff always available to help and adviseThank you
Thank you very much I always try to help where I can Regards Susan
5/5
TrustpilotSo far, so brilliant
So far, so brilliant. We are accidental landlords and have been lucky enough to have Kelly help us through the process. She’s organized getting our dad’s house in order by finding and managing many different trades. Something we were dreading. Prices seem perfectly reasonable.She’s always responded quickly (and often out of hours) to any questions we’ve had. She found a tenant within a few days of the house going on the market. The tenant has only just moved in but I’m sure she will look after him with the same care and attention that she has given us.
Thank you David for the detailed review, this is exactly what we are here for and I’m sure Kelly and the team will look after your new tenant too!
5/5
TrustpilotLovely experience with York agent
The agent who showed me around the property I applied for in York was Aiden Hamilton, and he was prompt, helpful and friendly. He went above and beyond to help my application along and give me all the information I needed.
It was lovely chatting to you, we will find you somewhere in due time!
5/5
TrustpilotEmma was great!
From the beginning of our renting process, Emma was always quick off the bat to reply to emails and phone calls. Everything went very smoothly and there was always help when we needed it!
Thank you for your kind words Charley. I am pleased your move went smoothly! - Emma
5/5
TrustpilotFlat Viewing with Aiden Hamilton
Aiden was very friendly and made sure to be polite and professional, having introduced himself with a handshake upon meeting me which I really appreciated. He was easy to chat to and had a gentle knowledgeable manner
Thank you for the sweet words Lizzie, I appreciate you taking the time to leave a review. - Aiden
5/5
TrustpilotSam was very helpful during our house…
Sam was very helpful during our house tour, very knowledgeable and keen for us to ask questions. He was in quick contact to follow up on the viewing. Would definitely use again.
Thank you for taking the time to leave a review, it was great to meet you.
5/5
TrustpilotSuper helpful service
Super helpful service. Clear and concise. Emilia was particularly helpful and answered my question quickly and well. Amazing service and part of the reason I chose to go with this property. Thanks Emilia! ⭐️
Thank you Zane for leaving such an amazing review. I really appreciate it and wish you the very best with your new property. It’s been a pleasure to assist you., Emilia
5/5
TrustpilotFantastic Customer service
Just wanted to say a huge thank you to Tyla who has been absolutely amazing throughout the whole process. She has made everything so easy and had great communication throughout. Couldn’t be happier with the service provided. Thanks again.
Thank you very much Jordan for your 5 Star Review. I'm glad to have helped. It’s a pleasure to work with you.- Tyla
5/5
TrustpilotSuper service!
I have now found a new flat to rent with Linley and Simpson. I was dealing with Jade, who could not have been more helpful and cheery. I had lots of information from her over email about suitable properties, and even though I was not able to attend some of the viewings, she was able to meet a colleague of mine who went to the viewing in my place, and was able to secure the flat for me. Super service, thank you.
Thank you for your kind words Michael. It was a pleasure to help with your flat search, and I’m so glad we were able to find the right property for you. Hope it will all be worth it in the end! Good luck with your move, Jade
5/5
TrustpilotViewing with Mark
Mark showed me 2 flats and he was keen on asking for other flats more suitable for me .He is a hidden gem so helpful ,smart and cheerful. Thanks Mark for the experience.
It’s been my pleasure to help you in your search I wish you well in your search All the best Mark
5/5
TrustpilotEmma Mitchell was great assisting us…
Emma Mitchell was great assisting us with our move back to Ripon. She was very attentive and had lots of patience with us, keeping us updated the whole way through. A friendly and knowledgeable asset to Linley & Simpson. Thank you!!
Hi Holly, thank you very much for your review. I am glad that I was able to help your move go smoothly!, Emma
5/5
TrustpilotLinley and Simpson Leeds city centre…
Linley and Simpson Leeds city centre branch, we dealt with Spencer Williamson. An absolute pleasure from the start, patient waiting for us when finding a place to park, extremely helpful and chatty and was completely honest with us the whole three flats we viewed. Spencer was patient and great with answering silly questions from us first time renters. We’d been messed about by many different agencies but with Spencer he was straight to the point, lead us to three different properties in speedy time and gave us all the information about location and amenities that we would've needed. This guy knows his stuff! Exceptional experience and so thankful for Spencers help as now we have our dream flat!!
5/5
TrustpilotFirst time Landlords
As first time Landlords, we were really unsure as to what we needed to do. Fiona at the Wakefield branch talked me through everything, from giving me a fair and accurate rental value, to going through all the documents and certifications we needed to have. I phoned a couple of times to ask extra questions and it never felt I was an inconvenience. The company have literally done everything for us and it was so much easier than we thought. I would definitely recommend to anyone.
Thank you for your lovely feedback. I am always pleased to hear that our assistance is appreciated and I wish you well for the tenancy and future!
5/5
TrustpilotAmina was amazing throughout the whole…
Amina was amazing throughout the whole process. She got me exactly what I asked for and the application was approved in less than 6 hours. I couldn’t recommend her enough. Made an extremely stressful situation so easy
Thank you Abby, for your review, I am glad I was able to make your house search less stressful, I hope you enjoy living in your new home, feel free to get in touch if you have any questions.
1/5
TrustpilotUnprofessional, unresponsive and uninterested
L&S City branch took over our property in Leeds and things instantly took a turn. They are only interested in protecting the landlords earnings and see you as £££. They (Luke) offered us no support when we had a dispute over overcharges with the landlord and kept telling us to just pay (luckily the TDS rightfully sided with us). They didn’t fix our boiler for months, meaning we’d have to manually fire it up every time we wanted water, giving us a £700+ electricity bill which they refused to help us with. L&S are only interested in profiteering from the housing crisis and not being fair or transparent with tenants. Please look to avoid them if you want a less stressful life.
Hello SamWe no longer manage this property and haven’t done so for some time, which is why we’re a bit puzzled by the content of your review.Regarding your deposit, the landlord requested that we pursue any claims through the TDS, and a full cleaning charge was awarded to the landlord.As for the boiler issue, we cannot find any related reports on our maintenance portal, Fixflo.If you believe any of this information is incorrect, please email us at feedback@linleyandsimpson.co.uk with more details, and we will investigate further for you.
5/5
Trustpilotrebecca well done
rebecca who has been dealing with my issues has gone above and beyond keeping me updated with the progress on the works and chasing up the aftermath with the contractors who left the rubbish behind. she has been nothing but friendly and informative and a credit to Linley and Simpson. with all the interactions i have had with her she has been really supportive and follows through with what she says she is going to do which is also a credit to her. very happy with the level of service she has given to me since being a customer of Linley and Simpson. :)
Thank you for the feedback. If you have any further concerns, please let me know I will be happy to assist.
5/5
TrustpilotMarie Hrymalak and Courtney Benson Stars of Linley and Simpson
This review is about Marie Hrymalak and Courtney Benson in York Branch. We are so thankful for the professionalism, keeping us sane in our search for a property to rent, and today we are signing a tenancy lease because of these two ladies. Th support they gave us is beyond expectation. They kept us posted with all the developments for us to get to the stage if signing the tenancy agreement. Also they were counselling us putting us at ease. Well done ladies your hard work has now been accomplished. You are professionals for sure. Since 2021 we have been working with Marie who is always smiling and determined to get job done, and now Courtney too, she is also a lovely team player and calmly delivers. We are so happy and thank you ever so much.
Thank you so much for your incredibly kind review. Working with you both has been lovely and knowing that we found the best place for you makes all the effort worthwhile. Your happiness and satisfaction mean the world to us, and it’s so rewarding to hear that you are pleased with your new home.If there’s anything else you need or if you have any questions, please don’t hesitate to get in touch. We’re always here to help and support you.
1/5
TrustpilotReally frustrating.
Really frustrating.We viewed a property. It was up at one price. We then proceeded with our application, to which 4 days after submitting our application we get an email to say that they had apparently made an error with the price and have now increased the rent price and would we like to proceed. This then took us over our max budget and was a complete waste of our time. They obviously increased the rent due to the popularity of the property which I think is ridiculous and un professional.
Thank you for your feedback. We understand your frustration and apologise for any inconvenience caused. Initially, the property was listed at the same price to avoid disadvantaging the tenant in their early termination situation. However, after conducting viewings and receiving applications, the landlord decided to adjust the rent to £850, as he had the property also listed with another agent. This is something beyond our control. We reached out to all applicants to inform them of the change and offer them the option to proceed at the new rate. We understand this might have been frustrating, and we're sorry it impacted your experience. Another agent is now proceeding with an application therefore, we no longer manage the property.
5/5
TrustpilotKarl was incredibly helpful when we…
Karl was incredibly helpful when we reached out for assistance. He provided clear guidance and made the process much smoother. Thank you, Karl, for your support!
Hi Megan, thank you for your review, I was happy to help. Best of luck with your new property!
5/5
TrustpilotThank you to John Hanlon Lindley&Simpson
Thank you to John Hanlon for dealing with my tenancy renewal with kindness, mutual respect and efficiency :) very appreciative of the help given with everything explained very clearly.
We really appreciate you taking the time to share your rating with us and for the excellent review. We are glad you had a wonderful experience!
5/5
TrustpilotI had viewings for two apartments in…
I had viewings for two apartments in the same building with Linley and Simpson. Despite driving nearly two hours, it was worth it. The agent I met, Demi Daniel, was incredibly kind and welcoming. She provided honest insights about the property, making me feel confident in my decision to apply. Demi gave me all the relevant information about the flat and the area. After the viewing, I communicated with Emmie Stephenson, who was equally kind and made the process easy and smooth, addressing all my concerns. Her excellent communication highlighted the professionalism of this letting agency. I've been to several viewings with other agencies but have never been this satisfied. Both Emmie and Demi deserve a pay raise!
Thank you for the lovely feedback, we are always happy to help!
5/5
TrustpilotFriendly and efficient
This estate agent has actually been very helpful, speedy, and friendly to deal with as we found a place to rent.Georgia Elsworth was especially efficient and lovely to deal with and processed everything the same morning.
Thank you for your time to complete a review. Your comments are much appreciated and congratulations on your new property.
5/5
TrustpilotMyself and my husband have been going…
Myself and my husband have been going through the process of finding a rental property in the Horsforth area - most of which have been with Linley & Simpson. Every member of staff so far has been so lovely. We have had viewings with both Grace and Megan and they have both been warm, friendly and so helpful. We have now secured a property and are going through the referencing process. Similarly, so far the communication has been great and timely. I feel confident in the further correspondence we will have with the Horsforth office. Thankyou :)
Hi Beth, thank you so much for your kind words, it was a pleasure helping you to find your new home!
4/5
TrustpilotEasily contactable and mostly helpful
Easily contactable and mostly helpful!
Thank you for your review, it is wonderful to read you found the move in process to go smoothly overall! Thank you for the special mention to Lauren, as it is good to hear she was responsive and helpful. In shared houses all tenants are responsible for the cleanliness of the communal arears however we do ensure inspections are done every 6 months to ensure they are maintained to a certain standard. Thank you for your feedback and we wish you all the best in your new home!
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