Trusted Agent profile · Harrogate
★★★★★
198 reviews across 3 platforms
harrogate, HG1 1JX
LentinSmith's office in Harrogate, at harrogate, is rated 4.4 out of 5 across 198 reviews on three platforms, including 157 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. LentinSmith hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harrogate.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
GoogleLanding in a new country with no track record can be difficult in the UK, when it comes to securing a rental property. Add to that "pet friendly" and you really have a challenge. The Lentin Smith team were so helpful and made our move as …
Thank you so much Jane for your kind words Jane.
5/5
GoogleI've been letting with them for over a year and a half and find them fantastic to deal with. Both Lucy and Laura have been great with me whenever I've needed to discuss any aspect with regards to the property I let with them. Even offering to negotiate on price of a new property to let if I was considering to move to one of their other properties to let in the future. As they said it was in their best interests for them to retain good tenants such as myself on behalf of their customers. So refreshing to actually see estate agents who are willing to do what they can to help not only the landlords they represent but also the tenants.
Thank you John.
1/5
GoogleMe and my girlfriend have rented with LentinSmith for 8 months now. Firstly I want to address personal bias and context: …
Thank you for your critical review, we would like to address this and the facts of your situation. … More
5/5
GoogleHave rented with Lentinsmith for nearly 4 years now, from my first flat to a family home, these guys are nothing short of amazing, they’re always friendly and happy to help with any queries. My current property that I am renting is absolutely gorgeous and my landlord is so quick at getting any maintenance issues fixed, it’s the perfect family home for myself and my son, I can’t thank you all enough. Laura, Lucy and Dee are a credit to the company, you girls are nothing short of amazing!
That's really kind, thanks for the feedback.
1/5
FacebookHave tried to view a rental property - made original contact Thursday and asked to view the property over the weekend. Only got a reply Monday so tried to arrange Monday but they came back later and said they didn’t have the keys. Today Tuesday they tell me they accepted an offer from a viewing yesterday. Appallingly bad customer service. Landlords beware you could be loosing out on rental income! Unfortunately this seems common practice with many estate agents!
Hello Mr Ryder, I've left you a voicemail. I'm sorry that you are so disappointed to not have had the opportunity to view the property in question. But we have explained and given very good reasons why. Your original enquiry came through late Friday and was responded to that day. With the international cycling event taking place this weekend it was not possible to show you over the weekend. Someone had a second viewing at the property on Monday morning and when I came back to you to try and arrange the viewing the application had not been put forward. It now has (overnight) we cannot take multiple applications or end up in a gazzumping scenario as you intimated in your email. We have to honour the applications as they come through. Again, we wish you all the best with you search.
5/5
GoogleRecommend using lentin Smith over any other lettings agency. Very responsive, very reasonable and understanding, they go out their way to provide as best of service as they can rather than the typical agency that plays by the book. I don't really know what else to say, they do all the talking for themselves and you've got nothing to lose for just enquiring with them too. Definitely worth it.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind review, it's nice to receive the positive feedback. All the very best.
5/5
GoogleBest letting agency I've worked with so far. Quick efficient and very professional. Dee made sure I was comfortable throughout the whole process and helped my current home. I'm happier and have a place that feels like home. Thank you
5/5
FacebookWe have just this past week moved into a property in Bradford, Laura was extremely helpful in what are very weird times moving wise. Considering all the restrictions and social distancing it was very easy to move over and any issues and concerns were quickly rectified which considering all this at the moment is absolutely brilliant. I highly recommend Lentin Smith.
5/5
GoogleVery personable and professional staff. Laura is quick to respond to and answer all of our questions. Great company to work with!PositiveResponsiveness, Professionalism
Thank you Liz, Spring has Sprung and you'll shortly be watching the lambs in the field!
1/5
GoogleThe worst experience ever! Avoid at all costs. I stayed at Westgate Lofts in Dewsbury and when I moved out they tried to retain my deposit on some bogus claim that the landlord was dealing with it. When I got my family involved it transpired that apparently the oven wasn’t as clean as it should be so they’re going retain £50 despite the fact that I had it professionally cleaned and Peter the agent inspecting the property on the day I moved out was more than happy with everything and said that my deposit would be automatically returned within a week. Slum landlords.
Good morning, you will be aware that your landlord did take over management of the apartment midway through your tenancy and dealt with the move out inspection. Peter did carry out an inspection (at your request) and thought the same to be fine although the oven was not as clean as it was when you moved in. The Landlord undertook a further inspection afterwards and insisted on the retention. I know that we spoke shortly after this review was placed and you were entirely satisfied with the course of action. It is always disappointing to read reviews of this nature and it is always difficult to mediate in situations over deposit retentions but we have to act in the Landlord's best interests also, as well as the tenants. We wish you well for the future.
1/5
GoogleI had the house cleaned top to bottom, I had the oven professionally cleaned (it wasn’t like that when I moved in). When I left they did the inspection and was told everything was fine. Two weeks later I was calling trying to get my deposit back. No one would call back. Then I was told they were keeping £50 for cleaning the porch! One month later I am still waiting on the receipt!! They are quick enough to take your deposit but shy to release it then will say anything to try and keep a bit of it!!!
Good morning Sharon, we are sorry that you feel aggrieved over this but that's why we carry out photographic inventories at the commencement of tenancy, for clarification and protection for tenant and landlord. Retentions do have to be made from time to time and I do know that we kept you updated. Best regards LentinSmith
5/5
GoogleAs a tenant and a Landlord using LentinSmith for the past 2 years ( we a rent a house that they manage and were so impressed with the service we got them to manage our property!) I could not recommend them more highly. The team is professional and helpful. They always respond quickly to any issues and get them resolved. Their service is excellent and reasonably priced for what they do. The repair / trades people they use are always good too.
Thank you.
1/5
GoogleI have just travelled 2 hours for a viewing at a property (1615). Recieved a text saying agent was running 30 mins late so I waited and returned to property at 1645. Called the Lentinsmith and they advised that the agent had been and gone. No courtesy phone call, no offer to return to the property, poor service and a massive waste of my time!!
Good morning Thomas, I am so sorry that you have had this experience. Whilst it's not an excuse, we ended up having a very chaotic day yesterday and it's not normal practice for you to receive such poor service and communication. Could you please contact me personally laura.bond@lentinsmith.co.uk so that I can arrange a refund for your travelling expenses and re-appoint the viewing should you wish to do so.
1/5
TrustpilotPoor service from start to finish
Poor service from the start of our tenancy. Issues that were raised prior to us moving in had not been addressed and we had to chase on several occasions for the problems to be rectified. We had issues with damp and mould in the kitchen and bathroom and nothing was done to rectify the problem, and we were told on one occasion that it was for us to deal with. We have a 4 year old and newborn and considering the health implications of mould spores this was totally unacceptable! When vacating the property we requested the original paint to make good the walls, only to be given the incorrect paint and then told that the redecoration costs would be taken from our deposit. General wear and tear is part of any tenancy but for some reason they do not seem to take this into consideration. Overall a very poor service and would not recommend this company as a tenant.
5/5
GoogleSincere, quick, professional and empathetic are few words that come to my mind when I talk about staff at LentinSmith. I have been a tenant in one of their properties for about 2 years now and can safely say that the services provided by them have been top notch be it arranging the initial viewing, contract information and management, providing me extra stuff that I asked for at the point of moving into the apartment, quick maintenance support ( including an occasion when I had reported a minor electric malfunction around midnight via their website and the engineer was sent first thing on the next morning which was a Saturday ), repairs / replacement of genuine wear / tear of stuff in the apartment, other support etc.All it takes is a quick call to one of their staff and its done / arranged to be done as soon as feasible. No chasers whatsoever needed.I have been recommending them to my colleagues as well who also echo my feelings. Highly recommended. Thank you LentinSmith.
Thank you.
5/5
GoogleWe recently moved to the area and Dee at LentinSmith in Harrogate has been absolutely amazing. Quick to get back to us, very helpful, and communicative. We couldn’t be happier with our rental and LentinSmith as a company!
5/5
GoogleWe are really pleased as landlords, with every aspect of the service provided by LentinSmith. Good communication is vital to ensure that the landlord is aware of any issue arising. LentinSmith are easily contactable and respond to enquiries very quickly. They have responded immediately to tenant enquiries and sorted out issues ensuring all parties are satisfied. Lucy, Laura and Johnathon are efficient and transparent and we are totally satisfied with the service they provide.
Thank you Jane, we really appreciate the time taken to write this review. All the best.
5/5
GoogleReally professional and Lucy was excellent from start to finish. Would definitely recommend!!
Thank you, that's very kind.
5/5
GoogleUsed them for over 4 years now had immediate response and fast device from Laura and the team 1st class service for your Landlord needs.
Thank you.
5/5
GoogleI renting my apartment from LentinSmith for past 5 years. I never had any issues with them. They are very good and competent. I recommended that agency to everyone because is one which you can trust.
Hi Miroslaw, thank you for your kind words, it is lovely to hear and much appreciated. You have been a pleasure to deal with over the years!
5/5
GoogleBy far the best estate agents in Harrogate everybody we have dealt with excellent customer service always sort any issues Highly recommend Del Rudd
That's lovely, thank you.
5/5
GoogleI rented a property by LentinSmith for 8years. The office was always very helpful. Always with a professional attitude. During those all years we built a relationship with a trust and a respect and I appreciated when I called them they straight away knew who I was and which property I occupied. They helped me a lot and were supportive during my difficult life period.PositiveProfessionalism
Thank you Kamila, you've been a delightful tenant and we're sad to see you go. We wish you all the best in your new home.
4/5
GoogleThe staff is amazing, especially Lucy and Sarah they were very helpful and understanding!PositiveResponsiveness, Quality, Professionalism
Thank you Sandy. The LentinSmith Team.
5/5
GoogleI have rented from LentinSmith for six months - everything has been very positive. They even left a bottle of wine and flowers as a moving-in present. The property was completely redecorated before we moved in, and there have been no issues at all. You can find reviews on here from people who will only rent from LentinSmith - and having used other rental agencies, I can see why.
Thank you.
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Tell us what you need and we'll put you in touch. LentinSmith hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harrogate.
