LentinSmith Harrogate reviews

★★★★★ 1/5

Google

Where do i start. Lentin smith and there landlords are below humanity. We was unfortunate to get sent from London to keighley for several years and it was the worst years of our life's. The property and area and lentin smith and landlord was a experience from hell itself. Crumbling damp moldy rat infested cold smelly. We had a constant mice and rat problem the entire duration dispute pest control coming out. We had a oven that kept tripping the electricity and was told they wont replace it. We lost thousands of pounds worth of clothes due to the builders they had do the insulation after 7 years of renting. They also damaged the floors and carpet We had to pay to have it professionally cleaned. During the work we had to stay at the property as they wouldn't supply us a hotel until the work was finished we was literally waking up with dust on our teeth from the works. The builders also damaged some of my goods a sentimental drum that cant be replaced and cups. They left it in a state. We had a business underneath us called finese in keighley that was playing loud music from 8am to 8pm everyday. They was banging doors shouting and even swearing at my daughter who is only 9 now. So for years we had to put up with this even after constant reports to lentin smith. The next door had alternating tennents 2 of whom was discusting dirty loud a general health hazard. Again lentin smith and landlord done nothing. We left after several years finally! And they are disputing my deposit even though we are a good young family who improved there dump of a property and its worth more than 50k more than when we moved in this is thanks to me. They are liars cheats and disrespectful people. Once keighley gets you its hard to get out as its so deprived thankfully I saved enough and got my family out of this hell. I spent thousands moving out and driving all round the country looking for a new home. My wife had to change job my daughter is out of school and all they care about is taking my deposit too.Disgraceful. They evicted us after nearly 8 years and the excuse was they cant fulfil our demands.This property is 13b broomhill avenue Keighley BD21 1ND. PLEASE DO NOT MOVE HERE. The neighbours are extremely nosey and all have a bad eye. Avoid lentin smith at all costs! This property has ruined our mental health and it will take a long time to get over how we was treated. Parking is insane as there's a doctors surgery where there customers park. I've had 2 cars damaged 1 including a Mercedes. There was no annual checks and our walls got so hot due to the sunbeds from finese yet no fire precautions was ever installed even though they was meant to be by law. Your landlords they are so tight fisted I never met people like it till I moved to keighley absolute discusting place. I've added pictures of the inside of this property before and after and the rats and mice but they not uploaded only 6 random pics uploaded. Also the boiler kept playing up, the windows was knackered cold draft entering the property not good in the winter. The front door used to leak water aswell as the main window downstairs. Many issues from the plumbing side of things. Kitchen units was chamged to a very low standard they still kept the bowed wood shelfs from decades ago. Any work that was undertaken was done extremely cheap id say by random cowboys they hired.Tight people pay twice, why not just do the jobs needed doing properly once and have peace of mind?. Never missed a rent payment here in my whole duration of the tenancy and was told they would help find another property if one becomes available as we was great tennents told by Zac. But never did help us in any way shape or form. Definitely up there for one of the worst housing, area, and services in the uk.

TanaMontana · 14 November 2025

★★★★★ 5/5

Google

I have finally closed the doors on my house in Franklin Rd after 15 years. My family moved in June 2010, a young boy of 10 and teenage girls needing to be able to walk into town to meet their friends. Jonathan met my wife and I initially at a new 4 bedroom house in Jenny fields, after I described our family needs he quickly realised that we needed to be closer to town, Jonathan made a call and 30 minutes later I met with the owner of our future home. Lentin smith have always been at the end of a phone in case of emergencies and the normal maintenance issues. They have always been professional even when I’ve been demanding at times, they have found the solution. We have always felt supported by lentin smith, so if your looking to rent from and agent that listens, kind and really cares about their customers look no further than Jonathan and his team at lentin Smith . Thanks again for great memories my children loved the years spent in Franklin Rd .

Richard · 16 February 2026

★★★★★ 5/5

Google

I would like to thank LentinSmith and in particular Zak Foster for their excellent service. Zak has always been very professional, allowing me even to view the house via video call and patiently answering the many questions I sent him by email. On the day he handed me the keys, he kindly took the time to explain on Google Maps where I could park and even how to request a permit in case there was no space available. I am very satisfied with the service I received and would definitely recommend them.

Emilio · 9 September 2025

★★★★★ 5/5

Google

I rented an apartment from them for nearly two years in York, dealt with Dee for the most part. I would say they were really good: I had few issues with the flat as it was anew build, but any snagging issues in the flat or building were …

Ian · 16 April 2025

★★★★★ 1/5

Trustpilot

Worst agency we have ever come across

Me and my girlfriend have rented with LentinSmith for 8 months now. Firstly I want to address personal bias and context: We had to move out of our apartment with LentinSmith 3 months into our 12-month contract, for work. We agreed to pay a re-let fee of 360 GBP so LentinSmith would advertise the property, do viewings, and generally make an honest attempt to find new suitable tenants to replace us, saving us from paying 9 months rent. Sure, they don't truly have an incentive to do this, but it is a pretty shady thing for us to agree on a 360 GBP fee in that case. We recently made our 4th or 5th monthly payment for the place since no longer live there. We have no hope they will re-let this anymore, since LentinSmith are, above all else, liars. Here is an honest review of the worst agency we have ever rented with: Mess: I got to see the apartment a week before moving in. Zak showed me the place and apologised profusely for the state of the flat. He blamed the cleaner and said they would definitely do another round before we move in - that didn't happen. Disgusting, sticky fluids in every kitchen cupboard, cobwebs in entry hall and utility room with crawled up spiders, etc. No water heat: When we moved in, there was no heat for the shower at all, and barely ever any heat in the kitchen tap. It was freezing cold. Solution? More than a month of no proper shower - I would deem this inhumane. On top of this, the lovely agents at LentinSmith made it abundantly clear that the previous tenants never had an issue with the hot water. I sure don't believe this, and you can make your own judgement after reading this entire review. Anyway, after a month or so, an electrician confirms there was a wiring problem. Highlight here was the passive-aggressive tones of Lentin, semi-suggesting that we had caused this issue ourselves (previous tenant never had this issue!). Building renovation: We had a deal with LentinSmith. When we first agreed to let the property, we were told we would get a 30GBP/month discount because the balcony was inaccessible and the building was under renovation. They estimated that this would be fixed within 2-3 months. Fast forward 8 months (present day) and this is still not fixed, of course. Additionally, when LentinSmith have done re-let viewings, we have asked them to bring this deal up with new prospective tenants, as they should have the same terms as us - LentinSmith have confirmed to us they always do this. When checking with the prospective tenants, some of which we have found ourselves through SpareRoom, they state this deal was never brought up at all. LentinSmith have also lied to us about the rent since moving out, telling us that the renovation is "almost" done and billing us the 30GBP added fee. When demanding video-proof of this being the case, they said (direct quote from email): "Hi Ask I have been told the scaffold has not been taken down as of yet and therefore your rent is still £795." Long processing time: When we have found really good replacement tenants and brought them to LentinSmith, they delay, delay, and delay every application as much as they can. Denying these prospective tenants is the fault of the landlord, so I won't stray off-topic. Rude team: The tone of [some of] their voices when calling on the phone is awful. Personal favourite was Zak saying, after we no longer live in their flat, "Do you want to come here and do my job for me?" (then laughs) in response to our struggle with the re-letting of the apartment and asking for an update. Even when they confirm they will give an update, they don't. So, do you want to rent with LentinSmith? Don't just take my word for it! - read the responses this agency give to other negative reviews: manipulating the situation; passive-aggressiveness; shifting the blame to the tenant, and overall being incredibly unprofessional. They'd be smart to delete their responses as it evidences their failure to take accountability in any situation. Avoid like the plague.

Ask · 1 February 2025

★★★★★ 1/5

Google

If i could give 0 i would. Never help, waiting for weeks to get something fixed.I Point mould problem and they just ignoring it. All was painted fresh on top of all problems. Avoid if you want to live in peace and good home! We left house looking better then it was and still could not get full deposit back. Take weeks to receive it as well.

Delena · 21 September 2023

★★★★★ 5/5

Google

First time renter , a bit daunting , however Lentin Smith made my experience an absolute pleasure . Every member of the team are friendly , caring , and endeavour to get any job done . Prompt reply every time I have made contact . Which was a pleasant surprise. Matters in hand were dealt with great ease and professionalism . Superb service , friendly team , highly recommend . Keep up the good work L.S. It’s much appreciated. One Happy Tenant . .PositiveResponsiveness, Quality, Professionalism

Wendy · 18 June 2022

★★★★★ 5/5

Google

Lentin Smith have been so amazing I don't think I can really do them justice with anything I write here. Laura delivers on her promises and more. A woman of few words but her actions speak volumes about her integrity especially where the aftersales service is concerned. Dee has been so patient with me always willing to take one more call without leaving me feeling anything but respect for her. Lucy deals with problems with a dedication that is rare. We all deal with people in the services industry all the time and are always left feeling used and abused but not with lentin Smith. 2 other people in my building who like me have had such a good experience with lentin Smith that they are willing to help lentin Smith by making the time to help and welcome me are further proof of the consistent and genuinely friendly service provided by lentin Smith that leaves you feeling at ease that you've made the right choice luckily in trusting lentin Smith and I personally will always recommend that you also give them the opportunity to show how things could and should be done. My landlord also has notching but praise for lentin Smith and the lengths they've gone to to help her find what she feels is a good tenant and has expressed how impressed she is with the aftersales service and is more delighted with her choice of trusting lentin Smith. The peace of mind of knowing you're in such considerate professional dedicated honest and sincere hands is priceless. I have had many problems solved by the 3 people mentioned above but never once had to regret trusting them and would happily make lentin smith my first and only stop in anything concerning property sales, management or lettings just because both myself and my landlord both agree we gave never been let down by them. And honestly what I have said does them little justice in reality... They are that good. Give them a chance and I guarantee you will never regret it.

Qasim · 18 June 2021

★★★★★ 5/5

Google

Lentin Smith's services are excellent and outstanding if you have an issue as they deal with it as soon as possible and professionally. They are very efficient using good systems and have excellent communication and get back to you as soon as possible if you contact them about a query or issue. We can't find fault in anyway as they are always professional and reliable services from start to finish. Their staff are always reliable and knowledgeable We highly recommend Lentin Smith as they show wealth of positive support and knowledge.

Shaz · 18 June 2021

★★★★★ 5/5

Google

I cannot recommend this company enough. As a lettings agent they are extremely professional in everything they do. They marketed one property and achieved a rental way above my expectations after i tried to market the property myself through gumtree with no success. What i like about Lentin Smith is that they attract quality tennants. Any landlord knows that if you have a quality tennants 99% of your problems disappear! They also offer the landlord excellent advice on what to improve on their property before marketing and have a range of tradespersons available at reasonable prices should you want the work done quickly. Laura is extremely knowledgable but she also works with a great team. I look forward to putting all business through them going forward.PositiveResponsiveness, Quality, Professionalism

N · 18 June 2021

★★★★★ 5/5

Google

For last 2.5 years I have been renting a place managed by LentinSmith. This is definitely the best letting agency I have ever dealt with. Laura and her colleagues were always very quick in getting back each time I had a query. Moving out process was very smooth as well (which is a rarity with other agencies). They manage their properties very well - any issue with the house (even the smallest thing) were dealt with very quickly, even during lockdown. I highly recommend Lentin Smith.PositiveResponsiveness, Quality, Professionalism, Value

Wojciech · 18 June 2021

★★★★★ 5/5

Google

For last 2.5 years I have been renting a place managed by LentinSmith. This is definitely the best letting agency I have ever dealt with. Laura and her colleagues were always very quick in getting back each time I had a query. Moving out process was very smooth as well (which is a rarity with other agencies). They manage their properties very well - any issue with the house (even the smallest thing) were dealt with very quickly, even during lockdown. I highly recommend Lentin Smith.PositiveResponsiveness, Quality, Professionalism, Value

Wojciech · 25 December 2020

★★★★★ 5/5

Google

Having dealt with various letting agencies in Leeds in the past, I can confidently say that LentinSmith are the best in the city. I had almost given up hope of finding a new flat until Laura made it happen. She was attentive, helpful and supportive throughout the whole process. Since moving in, LentinSmith have been extremely helpful and punctual sorting out teething problems. Nothing has ever been too much trouble. I could not recommend highly enough.PositiveProfessionalism

Alice · 18 June 2021

★★★★★ 1/5

Trustpilot

AVOID WORST LETTINGS AGENT OF MANY

Vile rudest person running this awful letting company very biased discriminatory rude devoid of any decent standards of behavior Tried enquiries viewings most not fit for purpose worse than student digs some i would not house my pet rat in as many slums or rip off rental prices okay but not much bigger than shoe box if okay standard usually it 900 pound plus month 1 bed prices raised for generally not much many estate agents much the same as this leave lot to be desired their underhand practices attitudes Steer clear i have and many i been totally left for words by their abrupt rudeness attitude and trying their best not to rent to you which is very strange if like myself good income savings job Come next April possibly be less owners rentals aa government cracking down on rogue landlords unscrupulous agents saying cannot smoke cannot have children no pets allowes whatsoever 6 months up front rent and so forth breaking human rights and rules standards ethics codes of behaviour

Mr · 28 November 2025

★★★★★ 5/5

Google

We have recently sold and bought a house and we rented from LentinSmith during this whole process. The before, during and after service was very profesional and nothing was too much trouble for them . Yes - renting or buying a house can be very stressful sometimes but LentinSmith were very helpful and every query was answered quickly and efficiently. I would definitely use them them again should the need arise in the future. Thank you Laura and Lucy for everything. Kind regards Marius Salaru

Marius · 19 June 2018

★★★★★ 5/5

Google

I have used Lentin Smith on numerous occasions over the last few years for finding tenants for my properties in Leeds and Harrogate. I have always found them to be excellent lettings agents, with high standards, a professional manner and a willingness to help in any situation. Laura has been my point of contact for most of the time, although I have also had help and advice from Lucy. Both are a credit to the firm. The tenants that have been found for my properties have all been fine. I would be happy to recommend their services and will continue to give them my business. Thank you ladies.

Tracey · 19 June 2018

★★★★★ 1/5

Google

Was shown a property to let by the previous tenant when the agent didn't show up at the viewing. Not in the good decorative order as implied in the advertisement. Half of the electric wall heaters not working and old furniture and cooker still needed removing. Was told that the electrics in the house were faulty and anything left even a short time in the cellar went mouldy. Rang LentinSmith and they assured us everything would be done ready to move in the following week. Met with the agent at the property to get the key and he didn't even have a key to let us in with! Fortunately the previous tenant turned up with his set (apparently the only set) and when we finally got in absolutely nothing had been done, well with no keys it's hardly surprising. If the agents had even tried to gain entry they would have realised they had no keys. Nobody had been anywhere near it since we viewed. We had paid £180 application fee after being assured that the work would be done. Rather than have to wait until someone got round to doing all the repairs ( bearing in mind everything, including a removal van) had been organised and notice given to old landlord, we decided to look elsewhere. We were informed that the £180 application fee was non refundable and we'd also paid £30 for a reference from old landlord. When asked about the money, someone called Laura was very off over the phone. My advice to anyone if they should use these people is make sure that the property is habitable before paying ANYTHING because here the right hand doesn't seem to know what the left hand is doing. Disgusting service from start to finish!

Jayne · 19 June 2017

★★★★★ 5/5

Google

Well, I would say Lentin Smith is the best agent I have used so far. Arriving in the UK 10 years ago as an international student, I have used a lot of agents and I can confidently say lentin Smith is the best. The customer service is super, they always turn up each time I report a fault. Laura Bond listens to me each time I complain and provides solutions as soon as possible until I'm satisfied.

Bashir · 19 June 2018

★★★★★ 5/5

Google

I had a fantastic experience with Lentin Smith Letting Agents when I encountered an issue with my rental property. Their team truly went above and beyond to support me. They were incredibly responsive, taking my concerns seriously and working diligently to find a swift resolution. Their professionalism and dedication made a stressful situation much more manageable, and I couldn't be happier with the level of service they provided. I highly recommend Lentin Smith Letting Agents for their outstanding customer support and commitment to their clients.

Rich · 21 September 2023

★★★★★ 5/5

Google

I have rented an apartment through Lentin Smith for over 18 months and have been impressed with the professionalism of the company. They are easy to communicate with, swift to resolve emergency issues, helpful is responding to even the most urgent request and have been very supportive should personal matters cause delays. I would recommend Lentin Smith without hesitation, they are honest, reliable landlords.

Iain · 18 June 2021

★★★★★ 5/5

Google

Thank you for LentinSmith to help me completing the renting process before I move to UK. It is quite difficult to rent a property overseas. Luckily, LentinSmith, especially staff Zak and Shona, responded my enquiry and willing to provide video call viewing. Finally, I took over the keys smoothly just after 2 days from arrival. I appreciate that Zak and Shona always reply me very fast, nearly immediately during working hours. Thank you very much again which helping me for settlement of moving.

Ngai · 12 June 2025

★★★★★ 5/5

Google

Having recently let an additional property through Lentin Smith I have found the service to be as always on a professional level, I can only recomend Laura and the team to give an excellent service, being a private landlord I have used Lentin Smith for many years and have always told people needing that type of service to get in touch with them. Highly recommended.

Coldbath · 19 June 2018

★★★★★ 5/5

Google

I recently rented a property through LentinSmith and had a fantastic experience.The agent was responsive, professional, and helpful. They kept me informed throughout the entire process and were always available to answer my questions. I particularly appreciate Zak Foster for his support. He was always available to answer my numerous questions and helped in resolving my issues. Overall, I would highly recommend LentinSmith to anyone looking for a good home.

Uwaila · 9 September 2025

★★★★★ 5/5

Google

I contacted LentinSmith about a month ago after seeing an advertisement on Rightmove having never heard of them before. What an absolute pleasure it has been to deal with such a great estate agency. These guys are the standard you should hold other agencies to. They were professional and demonstrated a genuine commitment to act in the best interests of both me and their Landlord and found me a beautiful home. The application process was simple and speedy and I’ve been kept informed throughout. I cannot recommend Laura highly enough!PositiveResponsiveness, Quality, Professionalism

Sarah · 24 August 2022