Trusted Agent profile · Harrogate
★★★★★
204 reviews across 3 platforms
harrogate, HG1 1JX
LentinSmith's office in Harrogate, at harrogate, is rated 4.4 out of 5 across 204 reviews on three platforms, including 163 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. LentinSmith hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harrogate.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
GoogleI recently rented a property through LentinSmith and had a fantastic experience.The agent was responsive, professional, and helpful. They kept me informed throughout the entire process and were always available to answer my questions. I particularly appreciate Zak Foster for his support. He was always available to answer my numerous questions and helped in resolving my issues. Overall, I would highly recommend LentinSmith to anyone looking for a good home.
5/5
GoogleI contacted LentinSmith about a month ago after seeing an advertisement on Rightmove having never heard of them before. What an absolute pleasure it has been to deal with such a great estate agency. These guys are the standard you should hold other agencies to. They were professional and demonstrated a genuine commitment to act in the best interests of both me and their Landlord and found me a beautiful home. The application process was simple and speedy and I’ve been kept informed throughout. I cannot recommend Laura highly enough!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleIf you are looking to move, you can absolutely trust LentinSmith. I rented a flat in Harrogate for over 2 years and it has been an absolute breeze. From the move in to the move out process, everything went super well. If we had any issue with the property, it was dealt with promptly and smoothly, even during the pandemic which is very much appreciated. Definitely the best lettings agency I have rented with. Don’t hesitate! With special thanks to Lucy who has always been amazing and sweet.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI inquired about a property with Lentin Smith as a tenant back in May and unlike most other agencies, who were quite dismissive and at best "added me to a waiting list", Lentin Smith were very quick to respond and show me the property. The application process, key handover and move-in was all very efficient and Lucy was always happy to assist by email whenever needed.
4/5
GoogleExtremely approachable team who are always willing to help with any questions or issues you may have regarding the property and deal with them relatively quickly..
5/5
GoogleFantastic Letting Agent. Really professional and approachable staff who keep you informed throughout your tenure. Would highly recommend to anyone who is interested in letting or renting a property.
4/5
GoogleI am overall satisfied with their services and appreciate how swift they were in fitting me in. There is certainly room for improvement particularly in ensuring coordination with the Landlord, a very friendly person. I would give them a good rating to encourage their efforts in the good direction. March 2020
Thanks for taking the time to write this review and for the encouragement.
5/5
FacebookI highly recommend Lentin Smith! For the last 2.5 years, I have been renting a place managed by LentinSmith. This is definitely the best letting agency I have ever dealt with. Laura and her colleagues were always very quick in getting back each time I had a query. Moving out process was very smooth as well (which is a rarity with other agencies). They manage their properties very well - any issue with the house (even the smallest thing) was dealt with very quickly, even during the lockdown.
5/5
GoogleBeen with the company for over 5 years. Always helpful with any request. Good and friendly staff.
5/5
GoogleWhen we sold our property there were some issues with the new place we were purchasing so we turned to LentinSmith for help. They turned round our application in really fast time and we moved in to our rented property within a couple of weeks. The LentinSmith team have been great supporting with our queries and issues to make renting as stress free as possible.
5/5
FacebookWe were seeking a flat/house to let in Bradford for the choice of property, LentinSmith helped us with all leasing formalities as it was very quick and hustle free. The best part is their excellent customer service and a very quick turnaround time for any sort of minor or major issue, this is what reflected the kind of professionalism they put in their work. All calls and queries were responded very patiently with all sorts of resolution. Special thanks to Laura who helped and supported us throughout our tenancy. I would highly recommend using this Company/Agent as they go beyond expectations and they provide professional service!
5/5
GoogleI had recently moved from Australia and was trying to rent my first flat - the team at Lentin Smith were so friendly, helpful and responsive, helping me to secure and move into my place in a really short time frame. Great experience.
Thanks Eva, we hope you are settling into life in Yorkshire and that the weather isn't too much of a shock!
5/5
GoogleIt's a 10/10 from me. Laura has been amazing from start to finish. Answered all my questions promptly. Lentinsmith are extremely easy to deal with. We love our new home, thank you to Laura and the team! 👍PositiveResponsiveness, Quality, Professionalism, Value
Thank you Sean, we hope that you have settled in to the property.
5/5
GoogleIf you are looking for a place to live then lentinsmith is the place. I can not fault them in any way. Professional and very helpful. Any issues dealt with promptly. Laura has been great through out. 👍PositiveResponsiveness, Quality, Professionalism
Thank you so much, we really appreciate it.
5/5
GoogleWell what can I say. These guys are fantastic!! They we friendly & professional from the start, nothing was to much trouble. I had a small issue with the property I moved into & Dee & Lucy were amazing! Had the issue sorted within 24hr. Cannot recommend them enough 5*****
1/5
GoogleThis is to all traders DO NOT WORK FOR THIS COMPANY, THEY DO NOT PAY YOU!! All the people in this office are only nice when they receive money, they pass calls from one person to another and just say they are out on lunch or they are on the phone. They are really unprofessional. I provided a same day call out service to repair a leak, they made me buy all the materials, and install everything with my company money, only to tell me in the end they had no money to pay me. Very unprofessional business Absolutely Rude staff.
We understand that this is in response to our complaint to your governing body over your conduct. This matter should have been handled in a professional manner. We explained our payment terms and you were paid expeditiously to prevent your further threatening and abusive calls to our office. Your review does not reflect the balance of our other reviews so we'll leave the decision of culpability to the reader. All the best. LentinSmith
1/5
GoogleThis is a follow-up response to LentinSmith (LS), from my girlfriend's account; my original review can be found from "Ask Greni" (I suggest reading my review and their response there first). …
Thank you for your 1 star rating you have left for our business as well as the review left by your partner which is a joint tenancy, we would like to address this and the facts of your situation. … More
5/5
GoogleI would always recommend Lentin Smith. I moved into the property and I requested for some pieces of furniture to be removed. Laura went out of her way and made sure everything was sorted out very quickly. I will always use Lentin Smith. Highly recommendable.
Thank you.
5/5
GoogleLentinSmith is my first experience with renting house in UK by my own and I am really happy I pick this agency. Laura is always super patience with all my silly questions and misunderstandings that she sort out for me ;). I really recommend LentinSmith!
Thank you.
1/5
GoogleGlad our experience is now over but if it was possible to give 0 stars then I would. As you can see in the photos attached this was the condition of the house we moved into. Nobody ever should have to move into a house with black mould in the windows and a dirty toilet amongst many other things. Not a nice experience
We are sorry to read the reviews both you and your friend have left for the same tenancy however as discussed with your friend the property was not left looking better than when you moved in. You painted walls black in the property without prior permission and left this for the landlord to rectify. I'm sure you can appreciate this is not a preference most people would choose. We have responded to all issues reported in a timely and efficient manner. Unfortunately, on this occasion we had to retain some deposit to cover the cost of repainting the walls back to the original colour as well as arrange an oven clean as this clearly was not addressed before you vacated. I'm not able to add pictures to my response but I am happy to resend these onto you again should you need reminding the condition it was left in.
5/5
GoogleVery good service provided, Laura, and the team have been very helpful. The contractors that they use are very good too, and are very flexible around my work commitments. I would strongly recommend Lentin Smith for anyone looking for a good letting agency.
Thank you.
5/5
GoogleI am super happy with the exceptional service that was provided to us when helping to move in and the continually exceptional service you provide should there be any questions or advice we need and its always quick and professional response from everyone, so thanknyou very much, we love our new home 🙂 …
5/5
GoogleThis was my 1st experience at private renting and was very daunting as a 30 year old single parent, however what a lovely, caring and responsive letting agent lentin Smith are. They made contact easy any issues I had if any they dealt with straight away very understanding and helpful and made my experience positive and nice to live in thanks again especially to Laura Bond who was always there to contact i will definitely consider using yourselfs in the future thanks again Kristie GibbonsPositiveResponsiveness
Thank you Kristie, we are so glad that we could assist you. The LentinSmith Team.
1/5
GoogleIf I could give 0 I would, rented a property for 1.5 years to have many issues with said property including slugs, leaks and now we've found out the oven was condemned soon after we left. Upon moving out we decided to get my father in law to help with the process as we found the agents to be short and rude with us, only for the same thing to happen to him with alot of finger pointing regarding the problems and one agent even handing over our case to a different colleague (presumably because the discussion was spiralling into argumentative nature) When we had repairs unless we got my father in law involved it would take weeks for them to respond if at all
Hello Heather, what a disappointing review. There are lots of undisclosed factors within this report which we wouldn't want to air publicly. All of the issues (from both sides, your landlady's and your's) were resolved amicably when your father in law became involved and he thanked us for our assistance, so to receive this review is quite a surprise. I wish you all the best with your future property. The Team at LentinSmith
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. LentinSmith hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harrogate.
