Trusted Agent profile · Harrogate
★★★★★
787 reviews across 2 platforms
3 Regent House, 13-15 Albert Street, Harrogate, HG1 1JX
Hunters's office in Harrogate, at 3 Regent House, is rated 3.0 out of 5 across 787 reviews on two platforms, including 241 Google reviews rated 4.7.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
1/5
TrustpilotData Breach !
I enquired about a house and have been added illegally to a mailing list. I complained and asked to be removed twice, was told they never added me (though the emails added me 1 day after my 1 ever enquiry to this company) and they have yet to remove me. Companies like this should not be trusted, they are taking your data and will spam you !
1/5
GoogleBuyers and sellers beware. Experienced numerous delays and misinformation leading to poor customer service. All that matters to Hunters is their fee rather than the pain and anguish of a bad customer experience. Their complaints procedure is flawed. Best to steer clear.
Dear Mr Marsland, I can only apologise if you feel dissatisfied with the outcome of the investigation into your complaint. Customer Service is paramount to us and I can only apologise if you felt different on this occasion.
5/5
TrustpilotLaura from hunters buntingford has been…
Laura from hunters buntingford has been brilliant in helping us find our new home. Great service, very quick to reply to any questions and very friendly and caring attitude. She took alot of stress out of finding a place to live. I could not recommend her enough!
5/5
GoogleWonderful service from Shona at Hunters in Harrogate. Prompt replies and very helpful.
Thank you for our 5 start review Vivienne. I hope you will be happy in your new home. Best wishes, Shona.
5/5
GoogleVery Helpful throughout the process of becoming a Tenant at one of their properties.
We are happy to assist you with your move in process, thank you for your kind words!
5/5
TrustpilotWould highly recommend Hunters Heswall
Would highly recommend Hunters Heswall. Richard is excellent and have been thoroughly impressed throughout the purchasing process.
5/5
GoogleThe whole experience with hunters was simple and straight forward. Having told them we needed to rent urgently, we were moved in just in time. Georgina in particular was very professional and helpful.PositiveResponsiveness, Professionalism
Thank you for your kind review - we hope you are enjoying life in your new home!
5/5
GoogleWe found Hunters highly efficient, knowledgeable and friendly. We would certainly recommend them.
Thank you for your lovely review, Holly. We hope you love your new home!!! :-)
1/5
TrustpilotExtremely disappointing sales experience
It is a real shame when ideal opportunity to acquire a family home is missed due to errors made by an estate agent. It later transpires that vendor accepted a lower offer for the sale of his property. The real questions are; what was the cause of those errors? were they really errors? why was the lower offer accepted and higher offer rejected?
1/5
TrustpilotTerrible
Terrible. Was booked to view a flat near Holloway Road, viewing cancelled because they suddenly rented to someone over the phone who they sent a video to. Terrible agents, don't waste your time.
5/5
GoogleAs I am sure most home owners will agree, moving house is rarely a stress free experience! The recent sale of my property was certainly testament to this; however, the team at Hunters were re-assuring, professional, and efficient in their response to my constant nagging!! Whilst I am not one to usually write reviews, I believe that a job well done should be commended and I would, without hesitation, recommend Hunters.
1/5
TrustpilotThank You but No...
Dagenham Branch quoting £420 for a property evaluation. Shocking !! Most of other estate agents are providing appraisals free of charge.
1/5
TrustpilotRude manager (Sarah)
Rude manager (Sarah) - in fact she was slightly violent and very difficult to deal with. No interest in trying to listen, talks over you and doesn’t give any info about property - sadly with current housing market the estate agencies can afford to be disgusting and behave unprofessional and get away with it. Avoid using them to sell
5/5
GoogleHad great service from both Charlie & Michaela. Both provided swift and useful replies to my questions. Would definitely recommend.
5/5
GoogleShona, and all the staff at Hunters Harrogate have been unfailingly kind, helpful, and professional. I wouldn't use anyone but them to move house.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely review, Claire. We're so glad you were happy with our service, and we would love to help again in the future should you need us. We all wish you the very best for the future!
5/5
GoogleI have recently rented a property with Hunters and the whole experience has been really easy from start to finish. Charlotte in the Harrogate office has been really helpful, answering all my (silly!) questions promptly and efficiently. All the processes have been easy to follow and Hunters have been accommodating regarding my moving schedule. A really great service with friendly people working there and I would certainly recommend them.
1/5
TrustpilotDon't use them!
We had an unpleasant experience with our local Hunters and now these pests from head office are repeatedly sending us letters urging us to let them take care of our unsold property. We wouldn't use them if they were the last estate agent in the country.
1/5
TrustpilotPoor service and follow-up on enquiries
I registered to view a property as soon as it came up and they never answered. When I rang them they fobbed me off as some second class person. They did not bother taking my details for any other properties. To me they are unprofessional.
1/5
TrustpilotAbsolutely awful
Absolutely awful, left two messages, ignored me, booked viewing appointments twice, ignored again. Totally ignored me all week, they are unprofessional shambles, avoid.
1/5
GooglePoor quality company
Dear Mr Alderton, We are sorry if you feel that the service you received has been below your expectations. We at Hunters take customer service very seriously. If you would like to discuss the matters you have raised, please don’t hesitate to contact us in branch on 01423877083. Kind regards Lindsay
1/5
TrustpilotAwful communication
Awful communication. Don’t care about buyers, customer service or doing the right thing! @kevinholinrake and @johnwaterhouse what a shame what your staffs lack of care, basic humanity and customer service has turned your business into! You should be ashamed of how they treat potential purchasers.
1/5
TrustpilotPoor experience for the 2nd time!!!
Poor experience for the 2nd time!!!I will never recommend or use this agent. Seems crooked, says one thing and does another.We found that they played us off against another buyer because 'Alan' was a friend of a family, rung very true when it all came out. Shame on people who are in jobs which deal with peoples livelihoods.
1/5
TrustpilotShocking company
Shocking, sell property then can't sell. No due diligence, no respect to the customer. They don't get back to you even when you have bought a property. Staff wide boys and inexperienced, be warned do not use will cost a lot of money...
1/5
TrustpilotArrogant bunch of people
Hunters estate agents are bunch of rude, arrogant people. They make you feel like nobody. Suggestion to everybody if you buy/rent property please don't go through them. That will save lot of your time and energy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Harrogate office has 787 reviews across two platforms: 241 on Google, 546 on Trustpilot (across the whole business).
Hunters Harrogate is rated 3.0 out of 5 across all 787 reviews, and 4.7 out of 5 on Google from 241 reviews.
Hunters Harrogate, 3 Regent House, 13-15 Albert Street, Harrogate, HG1 1JX.
