Trusted Agent profile · Harrogate

Hunters Harrogate reviews

3.0

★★★★★

791 reviews across 2 platforms

3 Regent House, 13-15 Albert Street, Harrogate, HG1 1JX

Hunters's office in Harrogate, at 3 Regent House, is rated 3.0 out of 5 across 791 reviews on two platforms, including 241 Google reviews rated 4.7.

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4.7 / 5

241

Reviews on Google

This office

Trustpilot logo

550

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Harrogate office, from every platform, shown as written. First names only.

4/5

Google

Well organised friendly office that are an excellent team , focused on selling your house and keeping the chain together .

Charlotte · 19 September 2023

Agent replied · 15 June 2024

Thank you for your review Charlotte. We wish you the very best in your new home.

5/5

Google

I found Jamie very professional and was always helpful in keeping me informed on every stage of the process of finding us a tenant. I would definitely recommend Hunters as an estate agent for finding a tenant for property lettings.PositiveProfessionalism

Malcolm · 27 August 2021

Agent replied · 15 June 2024

Thank you for your kind review, Mr Sands. Jamie loved working with yourself and finding your tenant. Thank you for choosing to let your property through Hunters and we wish you all the best for the future!

5/5

Google

Hunters are fabulous, I had a great experience with them through out the viewing and the referencing stage it was so professional

Olanrewaju · 20 August 2023

Agent replied · 15 June 2024

We appreciate your lovely review - always here to help when you require!

5/5

Google

Shonnaand the team have been very very helpful throughout the selling of our property. They have communicated with us throughout and it was a pleasure to hear from them. Thank you to all the team at Hunters. It was a pleasure to do business with you. Philip and Margaret.

Philip · 18 December 2023

1/5

Trustpilot

Don’t expect any help.

Trying to talk to someone is just ridiculous. No one can do anything and always passes to another person which leads to waiting for a callback that never happens. I called 8 times yesterday hit voicemail each time, was only calling as again the call I was promised didn’t happen.Very happy to be changing to working with another estate agent.

Danielle.A · 7 February 2023

1/5

Trustpilot

Hot air and horse

My original contract was with Thurman & Rye and was acquisitioned by Hunters part way through, but the staff remained the same. They had two flats to sell, so I offered them 3% if they sold both flats within the standard contract period as an incentive to market the properties. They didn’t market or sell a single flat. They just sat there and hoped for RightMove to create the footfall.Worse still was the brochuring of the properties, they couldn’t spell, got the wrong specs and they couldn’t draw the floor plans properly. Loads of promises and assurances from the start etc, but proved to be a load of hot air and horse.

Lam · 1 November 2018

1/5

Trustpilot

DO NOT USE THIS ESTATE AGENT

DO NOT USE THIS ESTATE AGENT. On the 18.10.2018 I was appointed to see an apartment at 41 Mill West, Sowerby Bridge, HX6 3JH. (I hope the landlord is reading this)We agreed a time of 16:45 but due to traffic my sat nav advised I would be eleven minutes late. I called the office at 16:25 and after a few minutes of waiting for somebody to answer the telephone I was greeted. I advised the lady I was running late by eleven minutes and was told the agent showing me around cannot wait for me because she finishes at 5pm. I asked why would it be booked with only 15 minutes to spare for viewing and the reply I received from a manager at hunters was “you only get five minutes to view the property. The manager I had the displeasure of conversing with was named Nicola Thompson. She is rude, cocky and full of self importance with no regard for customer service or a potential tennents interest or the landlord of the property who contributes to her salary. I feel I had a lucky escape. I hope her superiors read this as well as the landlord who owns the property I was going to view. She needs to enroll in a customer service role and soon, personally I’d fire her but unfortunately this is what happens when you allow the inexperienced and possibly inadequate into a junior management role. I will post on every review site I can because of this women’s attitude with the hope her bosses react and teach her how to behave towards potential and existing customers.

Mark · 18 October 2018

1/5

Trustpilot

I can't complain about these letting agents as I signed an agreement not too so that we could get some of our deposit back...

I can't tell you about my experience with a recent let as the only way I could get our deposit back was to agree not to complain about any aspect of the tenancy or the process of charges negotiation. I can tell you to be very careful about using this letting agent. They issue a notice to quit towards the end of each assured short hold tenancy rather than let the tenancy run-on so that they can raise the rent, knowing you are in situ and charge new fees for the tenancy agreement. Scrutinise your inventory and the check-out report in detail. Do not suggest you have any cause for complaint.

Ian · 2 October 2018

5/5

Trustpilot

Hunters Barkingside

Hunters Barkingside Mark Sherer and his team of staff at Barkingside branch went above and beyond to help sell our house in Clayhall Ilford. I cannot recommend them enough A*

Dale · 1 October 2019

5/5

Google

I really appreciate the great support given to me by Charlie and Linsey at Hunters Harrogate. They were excellent. Thank you Hunters.

Umangi · 21 July 2023

Agent replied · 15 June 2024

Thank you Umangi for taking the time to post this review about Charlie and Lindsey - they really appreciate your feedback!

1/5

Trustpilot

We had so many issues

We had so many issues in our rented property and they never came and sorted them due to this we moved out. We had left our house in a very clean state and only the problems we had when we moved in had been left they tried to take our full bond off us and more. They are horrific and I wouldn’t recommend using them and I certainly won’t be ever again.

Molly · 23 April 2021

5/5

Trustpilot

House to let

Friendly, efficient and professional service.

Customer · 5 September 2025

5/5

Trustpilot

KIRSTIE KAY

This review is for Kirstie Kay for being very helpful and performing her role to a high degree of excellence.I most note John Adlam (partner) made a simple request extremely difficult to facilitate and an unpleasant experience.

Eli · 23 June 2024

5/5

Google

Very well executed sales progression despite a litany of delays from almost every angle. Glad this isn't my job.

Calum · 20 August 2023

Agent replied · 15 June 2024

Thank you for the review Calum! We wish you and the family the very best in your new home.

5/5

Google

Sold my house within a week. BIG thank you to Mathew(the manager) and mortgage advisor James always helpful to get you a good offer and advice.

May · 16 June 2020

5/5

Trustpilot

Great service

Once again guys 1st class service. Always use these guys. Great price. Always polite. Always on time. And the plus is your car engine is started for you so no cold car to get into. If it’s icy the windscreen is defrosted for you. Thanks again 👍👍

Jayne · 21 November 2023

5/5

Google

I purchased a property through Hunters of Harrogate in Nov 2013. To say I was purchasing I was treated just as important as the vendor. I was given realistic time lines, sensible advice and they kept me up to date throughout the purchase. The regular communication kept me at ease throughout, returning calls and emails as quickly as possible and answering any questions when they arose. I liaised mostly with Holly and Catherine, they are a credit to Hunters. Impressed to say the least.

Joanne · 18 June 2015

1/5

Trustpilot

I made enquiries about a house for sale…

I made enquiries about a house for sale in grimsby , and received a basic could not care less email , it did not answer my question, and hastened to add they have no properties in the price range ,I WONDER WHY????very poor customer service , never again with grimsby branch . They could not even find time to put my name on emails. Thats twice in 6 months they have failed .

David · 18 August 2020

4/5

Google

We have recently let our house through Hunters Harrogate and can't recommend them enough. We are renting out our home for the first time and were unsure about the process, what to expect and whether to do it at all! We approached Hunters and spoke to their lettings manager about our situation and to get some advice. She was professional, helpful, gave us lots of great advice, was very honest about the rent we could expect and the tenancy process. We decided to let our house through Hunters after this preliminary conversation and the lettings team have since found us a great tenant. They made a stressful experience much easier to deal with!

Hannah · 18 June 2014

5/5

Google

Brilliant, hats off to Victoria for all her help and support, professional,courteous and a pleasure to deal with

Geoff · 20 August 2023

Agent replied · 15 June 2024

Thank you Geoff we are so pleased to hear such lovely feedback, we'll be sure to pass this on to Victoria!

1/5

Google

DO NO WASTE YOUR TIME WITH THIS ESTATE AGENT. FORMAL COMPLAINTS SUBMITTED AND IGNORED. Rented same appartment in large appatrment block for multiple years and after blockage in mains pipe and flood (nothing to do wirh us) we were kicked out and asked to leave same day. No alternative accomodation provided and took months to get deposit back. Fortunately our family lived locally but cannot imagine the mess and upset if they didnt.

Adam · 16 June 2020

5/5

Google

Two viewings yesterday beautifully managed by Cathryn despite our travel issues. Many thanks!

Ian · 18 November 2023

Agent replied · 15 June 2024

Thank you Ian, for your glowing review for Cathryn. She is an absolute star and we're pleased you enjoyed the viewings. We are very lucky to have her working here with us at Hunters.

1/5

Trustpilot

People be alert avoid at all cost like…

People be alert avoid at all cost like covid. Do not deal with the bradford shipley branch previously Bentleys. Dishonest timewasters that just do not care. They lie and cheat to impress for their own gain. Mis advice vendors to sell to buyers who are friends/associates. Dont waste your time and emotions I did. Wish I and vendors had checked the previous reviews would not have wasted time and money.

Uzma · 9 October 2020

1/5

Trustpilot

Data Breach !

I enquired about a house and have been added illegally to a mailing list. I complained and asked to be removed twice, was told they never added me (though the emails added me 1 day after my 1 ever enquiry to this company) and they have yet to remove me. Companies like this should not be trusted, they are taking your data and will spam you !

Kashif · 8 April 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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