Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCorrupt - selling a house before viewings.
Went to view a property today, told we were first ones to view property. Immediately called to make an offer and was told an offer was already in place from someone who hadn't viewed property yet. Estate agent who showed us around told us there were no bids. Clearly these people are inventing bids hoping you out bid these and they get a bigger % fee. Don't buy from these estate agents, clearly corrupt and dodgy. I noticed 18th Jan review on here showed exact same thing happened before. They wasted our time and anyone else who views it after us, and potentially lying to pump up price.
Corwin · 12 February 2021
★★★★★ 1/5
TrustpilotDreadful service resulting in a damaged property
We rented out our newly renovated house with Hunters in October 2020. We paid them a significant management fee up front. In November the tenants reported a minor issue. We are now in February 2021. The issue has escalated causing extensive damage to the property and they are still only at the point of having obtained 1 singular quote from their supposed network of trades. No remedial action has been taken. I have left voicemails and emails and received no responses as have the tenants. They literally only reply to you until you sign on the dotted line. We will not be using them for the tenancy renewal neither when we sell and I would recommend that nobody else uses them either.
Kim · 2 February 2021
★★★★★ 1/5
TrustpilotIncompetent
It is such a pity that stars cannot be negative because if we could leave a minus three stars we would!Our experience was nothing short of dreadful, in fact it was calamitous!We were introduce to this shambles of a company by Hunters and we rue the day we agreed to use them.All information was supplied to them as requested in good time. Some information was lost and resubmitted.Our first conveyancer was incompetent to say the least, we are convinced that at one "telephone meeting" he was half asleep! He left the business but nobody told us! We only found out because our conveyancers name changed on the online portal that they use.The simply don't care and they are so reactive, it really a case of "oh, we forgot to do that, we better as the client."We sold a house to a buyer. No upward chain, no downward chain... One house, one buyer. How long do you think it took to sell?a) Six weeksb) 16 weeksc) Nearly six monthsYep, you guessed it, the answer was C. And it would probably have been longer if we hadn't made a nuisance of ourselves.Costs? Not too much less than a high street solicitor. We have learned our lesson, you get what you pay for! Stay away folks - if you value your sanity!
Sarah · 1 February 2021
★★★★★ 1/5
TrustpilotWhere do I start?
Where do I start?Poor communication, apparently the vendor was told on several occasions something different from my verbal or email, we actually had sold a property and were 'ready to go' but also had alternative accommodation for 6 months.... Within this pandemic with 2 of us working full-time it would have been useful to have fulfilled the promises made that they could let us know of if any further offer was made on the property....Absolutely astonished at the moment... I have no words!!!
Joy · 28 January 2021
★★★★★ 1/5
TrustpilotI had to take them to court to get 8…
I had to take them to court to get 8 months of rent paid to me. They collected the money ftom the tenants and then refused to pay the rent to me making up a list of excuses none of which were valid. I had to ask the tenants to pay the rent directly to me and then then threatened my tenants. I won at court. But you always lose as you pay costs. Don’t go to them for lettings or sales as they are run and owned by the same corrupt person Sam Sharif.
Sarah · 10 January 2021
★★★★★ 5/5
GoogleVery thorough communication at every stage of the lettings process .Great photos done and great visitor footfall following the property going live.Applicants feedback obtained and suitability checks done to get the right tennant. All done safely in these COVID times and delighted with your servicePositiveResponsiveness, Professionalism
Sally · 16 June 2021
Agent replied · 15 June 2024
Thank you for your very lovely review, Sally. We are so pleased you were happy with the service provided by our lettings team and felt at ease letting your property during Covid-19.
★★★★★ 1/5
TrustpilotAbysmal Letting Service
They have demonstrated on multiple occasions their absolute lack of care for my property or my business. Most months I have had to chase my invoices.When there is an issue they take weeks to resolve.They have never (to my knowledge) visited my property to check on its maintenance despite me paying for a fully managed service, and despite me raising concerns that the tenant was not adequately cleaning / caring for the property.Now the tenant has vacated, and the property has been left in a unclean state with personal effects left behind, utility and council tax bills not paid for their duration of their rental period.They are constantly advocating for the tenant - as with other reviewers - you have to wonder who is paying them for their service - because they clearly feel that the landlord paying for their 'managed service' is not their primary concern.They have also provided legally incorrect advice (on when the deposit needs to be released) - something basic like this is unforgiveable.My advice to anyone looking to find a letting agent is to avoid this company at all costs.By far my worst experience of letting agents.
Rachel · 3 January 2021
★★★★★ 2/5
TrustpilotUnfortunately they fall short of what I…
Unfortunately they fall short of what I would expect from a letting agent. I haven't asked much from them in nearly 8 years , however , when I did encounter some issues they became nothing more than messengers between myself and the tenents. Didn't really take a stance to help me , just sat on the fence. I asked for quotes for work , they did not provide any so I sorted them myself. They checked out a property as all good which wasn't the case , I don't even think they visited for the checkout in the first place. Now I am chasing the gas/ elec readings and also the utility company name , they don't know any of this .
G · 21 December 2020
★★★★★ 1/5
TrustpilotThese people are disgusting they sold…
These people are disgusting they sold me a place and it took almost 2 years for me to finally get my title because of that they sued me for rent that I refused to pay due to them not giving me my title went to the judge won the verdict got sued again a year later new judge who he obviously was in with went in their favor and now at Christmas they are taking everything from me I’ve put thousands into this property that should have been torn down never got it finished because of the title and now I have the title and they are able to take it all when I did nothing wrong but try to protect my investment .. I’m now going to be homeless with two kids even longer because of them ..
Tiffany · 20 December 2020
★★★★★ 5/5
TrustpilotI give you 5 stars for being on top of…
I give you 5 stars for being on top of fools list. Never seen anyone dodging viewing appointment times. I registered my wife's details to book a viewing appointment and the lady on the phone lost her details 3 times and I had to repeat and then she contacted my wife to arrange an appointment for 15:15 and no one turned up. I phoned the office and they said you are one hour late as the appointment was at 14:15 and we sent you an email but email had no date and time. absolutely rubbish. Kimberley on the phone was very rude and unhelpful. All she had in her mouth was "you are late" when we were before the time they gave to my wife. Please if you want peace of mind then don't go to this place. Thank you
Yasir · 10 December 2020
★★★★★ 5/5
GoogleWe sold my mums property and the service was exceptional. From initial valuation to completion could not fault the service and the staff kept us fully informed throughout - especially Harry who went above and beyond
Andrew · 17 June 2019
★★★★★ 5/5
TrustpilotCalled and spoke to a lovely lady who…
Called and spoke to a lovely lady who was willing to spare a few of her time to ask some questions. Very friendly and helpful. Great advice. Thanks Kiki.
Precious · 29 June 2021
★★★★★ 1/5
TrustpilotExtremely bad service
Extremely bad service. They served me with a section 21 notice but informed me of the wrong date of termination back in June. This caused me to leave the house a month earlier than I had to AND paid for a full months extra rent when I was not in the property. And now despite having left the property in august I am still receiving rental invoices from them. Despite informing them of the problem each time they still havnt resolved it!A few years ago they switched to an online portal for reporting issues with the property that is awful as well.
Zac · 23 October 2020
★★★★★ 1/5
TrustpilotGrossly overpriced 16 Hilton Road
Grossly overpriced 16 Hilton Road, Sharston by £20,000 (valued at £190,000 by an independent party sent by the bank). Never came back to me to let me know if my renewed offer for the asking price was accepted, I only found out once it was re-added to Rightmove for £210,000 (Originally up for £210,000). Unless you are willing to pay at least £10,000 over what the property is worth I would avoid wasting your time on this property. Communication in general was very poor throughout the 3 months since my original offer was accepted. If you don't want to waste your time I would opt against using Hunters again.
Tom · 19 October 2020
★★★★★ 5/5
GoogleFantastic and friendly service from Jamie at Hunters. As first time landlords he went above and beyond to help us every step of the way and managed to secure a lease extremely fast. Highly recommend using Jamie for lettings and managing the property.PositiveResponsiveness, Quality, Professionalism
Nigel · 16 June 2021
Agent replied · 15 June 2024
Thank you so much for your lovely review - we really appreciate it and we are very pleased that you were happy with the service provided! All the best for the future, Hunters Harrogate!
★★★★★ 1/5
TrustpilotRude, abrupt and impatient staff member
I rang Wallasey Hunters and spoke to a cocky, rude, impatient little lady called Amy! I asked for particulars for a property that I couldn’t find on the website, which had a for sale sign outside. She rudely responded “it is on the website” and proceeded to tell me that I had the address wrong and that she would email me the particulars of the address she thought was correct. So I checked again on the website, I then walked to the property to see the Hunters for sale board outside. I was correct with my address Amy! So I called back. The second girl who answered was a delight, friendly and helpful and figured out that the for sale board hadn’t been taken down, but the property had sold. The first girl has put me off using them to sell my property or buy a property with the Hunters for sale sign outside! Plus Amy never sent the property particulars of the address she wrongly thought I was talking about!
Brennan · 16 September 2020
★★★★★ 4/5
GoogleWe have been very happy with the prompt and efficient service from all the staff at the Harrogate branch. They answered all our questions, kept us informed of what was happening with our house sale and were pleasant to deal with. We felt that they worked hard to achieve a sale for us.
Carole · 17 June 2018
Agent replied · 15 June 2024
Thank you Carole, hope you are settling in well in the new house!
★★★★★ 5/5
GoogleThis office have been very helpful indeed in seeing us through a tricky and problematic house sale, and if wasn't for the particular initiative Shona in the office took in addressing critical issues with decisive and open communication, I fear that the sale may never have been completed. I can only raise a glass to them and say thanks !
Steve · 16 June 2023
★★★★★ 5/5
GoogleI would recommend Hunters in Harrogate if you are selling your house. Excellent communication throughout the whole process. Thank-you Shona and James
Shellene · 18 November 2023
Agent replied · 15 June 2024
Dear Shellene, thank you for your kind words. It's our pleasure and glad to have helped the buying process progress smoothly. Good luck in your new home!
★★★★★ 1/5
TrustpilotHunters? You need to be one to find any decent service!
If you are thinking of using this agent to manage your property for whatever reason-DON"T. Unfortunately I own (shared freehold) a flat within a block they manage. They hold meetings in corridors, schedule work without providing sufficient time for owners/tenants to organise time from work, fail to check the quality of the work done and react as an employer rather than, as they are, an employee. The meetings are therefore poorly attended and under any other management meeting structure would be considered as non-quorate. Unsatisfactory service at a high price.
KEITH · 14 August 2020
★★★★★ 1/5
TrustpilotHi I'm an international student was in…
Hi I'm an international student was in search of a room and approached hunters for letting, the agent was very kind and generous and showed the room and it was good house too I and my brothers were interested so we gave the deposit to agent But after that owner rejected us to not give the property with some issues that he wanted a couple in there. So, we thought to leave the home and asked the agent about deposit. He said he will transfer the amount within evening but he did not transfer instead told that we won't get money back due to some I issues. We were literally no where on earth we did not have money and home. So we found home somewhere by gods grace and then we called the agent and made him to speak to our well known and kind woman and then he he was ready to give amount but he couldn't transfer amount within time.He used to just say I'm transferring amount by today tommorow and it went on. So, it has been 20 days since we are approaching the hunters but no reply to mails and not receiving the calls at all. Today also he said that he will transfer amount by evening we are stuck in between his promises. So, I request everyone not to believe hunters so easily think many times before giving him money. I'm ashamed that how can they betray someone who has come to study here in this beautiful country.
Pramod · 5 August 2020
★★★★★ 1/5
TrustpilotVery poor experience with hunters
Very poor experience with hunters, they delayed our process throughout, they didn’t request searches until week 6 of process when everyone else was ready to complete, 3 weeks later we’re all still sat waiting for a move date due to this. They fobbed us off all the way through blaming others parties when in fact once checking with people such as local authority the delays were with this solicitor. We will never buy/ sell with anyone using these solicitors again worse moving experience of my life (and I’ve moved a lot)
Helen · 28 July 2020
★★★★★ 5/5
GoogleIt has been a year long tortuous journey to sell our house, a story in itself, but Shona and the two James’s have been great at keeping us informed and encouraging us along the way and have always acted professionally and with a friendly face. Thank you again Pete and Sue.
Pete · 17 January 2024
★★★★★ 1/5
TrustpilotAvoid if you can!
Future tenants! Please avoid this company if you can, specially the office located in Surrey Quays.I've rent a room with them as one of my ex-friends had an Apartment with them, they asked me to pay £250 for a "references" which I did at that time but never received any contract from them & give the deposit of the room to the main tenant,( I did receive a notification from the DPS, informing the deposit was received and "secured" but it was put it to a different property, I didn't really pay much attention at that time as I've trusted the company and DPS) it was ok for me at that time as I will be lmoving with my friend anyway (wrong mistake!) April 2020, I've received an email from DPS to claim my deposit which I did, I've explained everything in details, providing all the evidence an information but nothing has been resolve, they just "throwing the ball" to different people. Such a disappointment!! The company acts with such a dodgy behaviours.
Angel · 21 July 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
