Savills Lettings reviews

★★★★★ 5/5

Google

We recently came to the end of one letting and are about to start a new one. The team, led by Julian Tabesh, have done a fine job - sorting out everything that needed to be taken care of by the old tenants and making sure they did it, organizing contractors to do everything we wanted done in the 10-day gap between tenancies (complete inside re-paint, repair of garden fence, numerous minor repairs that were our responsibility as landlord), and finding a first-rate new tenant who will start this week. We would definitely recommend them to other property owners looking to let. We live in the US, so having a competent team working for us in Harpenden is vital.PositiveResponsiveness, Quality, Professionalism, Value

Russell · 24 August 2022

★★★★★ 5/5

Google

Julian and his team took huge care of guiding us through the renting process and was always available when I called. Simone was very kind to regularly update us on the status of the verification process. Julian and his team did an excellent job in following up including all the checks, certificates and inventory. I must say Julien is very professional and we are very lucky to meet Julien and his team. The experience definitely exceeded our expectations and we are of utmost grateful for all the support we had from Julian and his team in getting this all set up for us. Easy going 5 stars.

Kityan · 24 August 2022

★★★★★ 5/5

Google

I recently purchased a property through Savills and I was more than impressed with the customer service I received. Sam, who was overseeing my purchase, was excellent from start to finish. Whenever there was any updates I was consistently and quickly kept informed every step of the way. Her communication was excellent, always easy to reach and on the rare occasion Sam was unavailable I always received a call back from her asap. Although there was one occasion when I called and Sam had the audacity to have a day off!! 😁 Chris was well informed on my purchase and was also more than happy to help in any way. Thank you for your first-rate customer service and for making the purchase as painless as possible.PositiveResponsiveness, Professionalism

Glyn · 24 August 2022

★★★★★ 1/5

Google

Simone please refund my £50 deducted in error or you will incur solicitor charges. Tenant - end of tenancy June 2024 flagged this with Savillis July 2024 but to date will not return my money. Solicitor engaged.ignoring me won’t help! 20/05/25 my £50 returned yesterday by Savillis who asked me take review down which clearly bothered them most. Tenants - seek legal help, I went to Amin Haque Solicitors on a no win no fee arrangement.

Theresa · 11 June 2025

★★★★★ 5/5

Google

Samantha Rose at Savills Harpenden was terrific throughout the sale of our property. We picked the team at Savills based on their approachable professionalism and realistic valuation (which was achieved in a tough market). Sam was excellent at keeping us updates throughout the process and managing the twists and turns of a sensitive house sale. Thanks to Sam and team at Savills Harpenden!

Jamie · 28 September 2023

★★★★★ 1/5

Google

What a shame. Original five-star review below. Not any more. Savills will introduce a groundless claim to your landlord for withholding your deposit. Savills will then support the landlord's groundless claim to keep your cash. The excellent work of Simone and Holly (see below) was profoundly undermined by the property management team which at the end of a tenancy works with your landlord to find reasons not to return your deposit. When moving, you do not need the additional stress involved in utterly avoidable battles with a faceless suit, to prevent them from withholding your cash. I challenged three claims to withhold deposit from my last letting. The groundless nature of these was clearly illustrated by the speed that Savills capitulated and returned my money. Makes me wonder how many people cave, and the thousands lost each year to tenants as a result...? Following Savills engagement with this review, they stuck hard to their guns, blaming any desire to withhold deposit on the landlord, suggesting that they did not make any suggestion to landlords of for what they may be able to withhold deposit or how much. I was not convinced. They also defended the inflated prices they attempted to charge, claiming they follow industry standards. By way of example, they will attempt to charge you £65 if they think the washing machine smells a bit funny. (For the record it didn't.) Savills is clearly willing to sacrifice its reputation in support of landlords' groundless claims to withhold your deposits. Fairs fair, however, up until the end of the tenancy, they were very good.... Here's what I wrote at the beginning: Helpful, knowledgable, efficient. For what more could you ask when renting a new place? Special mention to Simone McClellan and Holly Siddons for enabling a very rapid and smooth transition to my new home!

Daniel · 24 August 2021

★★★★★ 5/5

Google

Ryan Green and Simone McCLellan of Savills, Harpenden Office have recently arranged for our move. The Property was not on the market but having viewed a number of houses with both Ryan and Simone, they came up with this unusual home. They had fully understood what we were searching for and by their awareness of their local market and being proactive they created an opportunity which we were delighted with. Their attention to detail and ability to deal with the legal proceedings quickly and efficiently has allowed us to move into the property within a couple of weeks of our first viewing it. We have already highly recommended Savills to friends.PositiveResponsiveness, Professionalism

Cheryl · 24 August 2021

★★★★★ 5/5

Google

Savills just helped me find a lovely little home to rent in Harpenden. Whilst there were a couple hiccups with the centralised referencing department, the local branch in Harpenden were excellent and Ellie kept me well informed throughout the process 👏 …

Daniel · 24 September 2024

★★★★★ 5/5

Google

Ellie from Savills helped my husband and I secure a perfect rental in Harpenden. Ellie was amazing from the start - friendly, proactive and giving regular updates throughout. The whole process was very smooth and only took 2 weeks from viewing the rental to getting the keys. Thank you!!

Mia · 26 March 2024

★★★★★ 5/5

Google

Moving homes can be really stressful, but the team at Savills made the process as smooth as possible for me and my partner. Their service was professional, competent, and impressively fast. Special thanks to Simone and Ellie, who truly went above and beyond and looked after us very well. I can highly recommend Savills for anyone looking for a reliable and supportive lettings agency!

Daniel · 19 December 2024

★★★★★ 5/5

Google

We have recently agreed a long term lease on a beautiful house in Berkhamsted through Savills in Harpenden. We dealt with Ryan Green who was excellent throughout the entire process. We were not able to view the house in person due to the current circumstances, so Ryan was able to share a professional online viewing which swayed our decision to move there. Great people, great experience, very happy we moved! Thanks all at Savills Harpenden!PositiveResponsiveness, Quality, Professionalism, Value

S · 24 August 2020

★★★★★ 5/5

Google

Savills have managed our rental property in Harpenden for 14 years. Without exception they are a friendly, professional and diligent team. They use local contractors for maintenance who are so good I use them for my own home too. We have never had a void period and I can wholeheartedly recommend Simone and her wonderful team as well as Oliver who is exceptional.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 24 August 2022

★★★★★ 5/5

Google

I have been a client of Savills Harpenden for many years. Their professionalism and speed of response is something that I personally appreciate living overseas in a very different time zone. It has been a challenging time for everyone through the COVID pandemic & Savills have impressed me how they are dealing through these turbulent times. A special mention to Simone, Holly & Ryan for the continued help & support. Thank you it is much appreciated.

Lee · 24 August 2020

★★★★★ 1/5

Google

I am utterly appalled by the shockingly poor communication and blatant disregard for clients exhibited by this letting agency. From the outset, their attitude was dismissive, condescending, and wholly unprofessional. It is evident that they prioritize only the high-end properties, those exceeding £10,000 in rent per month or valued above £1.2 million leaving anyone outside of that bracket to receive subpar treatment at best. The staff, including senior management, display a disturbing lack of professionalism and basic respect. Worse still, there is an unsettling undertone of discriminatory behavior in their dealings. It became increasingly clear that race and background influenced the way they treated clients, and the air of prejudice was undeniable. Such behavior is not only reprehensible but also illegal, and it is deeply concerning that they operate with such impunity. It seems that the condescending behavior of the lower-level staff is a direct reflection of the abysmal leadership at the top. The managers are entirely incompetent, displaying a startling inability to handle even the simplest of requests. Promises are made casually, with no intention of follow-through, and their indifference is palpable. The level of disrespect toward clients is staggering. It is clear that customer service and professionalism are foreign concepts to this agency. Their inability to communicate effectively and courteously, coupled with discriminatory attitude is both unprofessional and unacceptable. For an organization operating in such a competitive market, their lack of basic decency is not only surprising but deeply concerning. I would strongly advise potential clients to steer clear of this agency unless, of course, you are willing to pay exorbitant amounts, as they seem to only extend any modicum of effort toward those with substantial financial means. If you're expecting a level of service that reflects their industry standing, you will be sorely disappointed.

Vee · 3 October 2024

★★★★★ 5/5

Google

Such an amazing experience with Simone at Savills Harpenden. We've been searching for a home to let in the area for months with little to no luck and many times were not even given a response by letting agencies in the area. Simone was very responsive, took the time to listen to our needs and was an incredible help to us. I would absolutely recommend Savills Harpenden.PositiveResponsiveness, Quality, Professionalism

Cevin · 24 August 2021

★★★★★ 5/5

Google

Joe and Pippa have been incredibly supportive every step of the way. They couldn’t have done any more to make the house move go smoothly. I can totally recommend Savills.

Patricia · 16 March 2026

★★★★★ 5/5

Google

We've just purchased a property through Savills and would highly recommend them. We've had issues with other local estate agents but Savills were excellent throughout the whole process. We dealt with Sam and she was great at communicating through each stage. I would definitely use Savills again in the future.

Kate · 24 August 2023

★★★★★ 5/5

Google

My experience of Savills has been excellent. The advice I received from Doug Sleaper was exceptional. He went beyond the call of duty to thoroughly understand a complicated situation and enable me to benefit from his extensive knowledge and experience. I could not recommend Doug and Savills more highly

Adrian · 29 March 2025

★★★★★ 5/5

Google

We'd highly recommend Doug, Lynn and the team at Savills. Doug's expertise together with his pragmatic and diplomatic approach have proved invaluable during a sales process which at times was challenging. Thank you!

Antony · 9 August 2024

★★★★★ 5/5

Google

Kris and the team at Savills Harpenden helped us buy our dream home and were supportive throughout the process. Kris acted with integrity giving us frequent updates and even though the chain was a bit slow, Kris made sure we got in before Xmas! Thank you Kris and team.

Simon · 24 August 2023

★★★★★ 5/5

Google

I had a very positive and professional experience from Savills from the beginning to the end of the lettings process. I was dealing mostly with Ellie Felgueiras and she is not only very presentable, but knowledgeable and supportive throughout to find me the right tenant. She made it a swift and smooth experience for which I am very grateful and highly recommend Savills. I will definitely use them in the future if necessary.

Sofia · 16 November 2025

★★★★★ 5/5

Google

Kris and the team at Savills Harpenden did a great job guiding us through the sale process. They were extremely professional, helpful and easy to deal with from start to finish. They really cared about doing a great job and clearly took pride in the level of service they are able to provide. We thoroughly recommend them.

Paul · 24 August 2022

★★★★★ 5/5

Google

Savills were really helpful in helping us find the perfect home when relocating to Harpenden. Kris was very helpful in arranging viewings and good at communicating with all parties across multiple times zones.

Rachel · 25 May 2024

★★★★★ 5/5

Google

The service we received from Simone in Harpenden in the rental team ,was in a different league to all the other agents we registered with . She was the only agent who pro-actively called us and we really felt she was trying to find a solution for us , rather than just letting the email search send properties. Thank you

Richard · 16 February 2026