Trusted Agent profile · Harpenden · Hertfordshire

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Ashtons Estate Agency Harpenden reviews

★★★★★ Excellent

345 reviews across 2 platforms

10 High Street, Harpenden, Hertfordshire, AL5 2TB

Part of Ashtons Estate Agency, see every office.

Ashtons Estate Agency's office in Harpenden, Hertfordshire, at 10 High Street, is rated 4.8 out of 5 across 345 reviews on two platforms, including 328 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of three awards Ashtons Estate Agency won in 2026.

Google logo

4.8 / 5

328

Reviews on Google

This office

Facebook logo

4.5 / 5

17

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Ashtons Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Harpenden office, from every platform, shown as written. First names only.

5/5

Google

Greg and the team were first class, efficient, and really drove the sale of my property and guided me through the process without over complicating things. …

Fred · 8 October 2021

Agent replied · 24 May 2024

Thanks Fred for your feedback.

5/5

Google

Great service from Josh and the team. Would strongly recommend on both the buy/sell ends.

John · 18 March 2023

Agent replied · 18 March 2026

Hi Uba, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been a positive one. We wish you all the very best in your new home!

5/5

Google

Rebecca at Harpenden Astons has been on the end of a phone when needed with valuable help and advice. We would recommend Ashtons Harpenden.

Pippa · 18 March 2022

Agent replied · 25 May 2024

Thank you for your 5* review Pippa - we're absolutely delighted to hear that Rebecca and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future!

5/5

Google

Great experience selling via Ashtons. Thank you Rebecca, you were excellent managing through the sale process. Thank you to you and the Ashtons team!

Lang · 18 March 2022

Agent replied

We just wanted to say a quick thank you for taking the time to review your experience with Ashtons. We love to hear such positive feedback! All the best, the Ashtons team

5/5

Google

I couldn't recommend Ashtons any higher... we've used them twice... most recently a really amazing job by Rebecca.... real care for us and great service!!

Holly · 13 March 2025

Agent replied

Hi Holly. We're absolutely delighted to hear your feedback about the Ashtons team - thank you so much for taking the time to leave your review.

5/5

Google

Great service and attention to detail from the Ashtons team in Harpenden, in helping me to sell early this year 2018. In particular Jon-Paul Brampton, Nick Wearmouth and David Williams were all very professional.

Pete · 28 July 2019

Agent replied

Thanks Pete for your great feedback!

5/5

Google

Great service and attention to detail from the Ashtons team in Harpenden, in helping me to sell early this year 2018. In particular Jon-Paul Brampton, Nick Wearmouth and David Williams were all very professional.

Pete · 18 March 2019

Agent replied

Thanks Pete for your great feedback!

5/5

Google

From the first meeting , the whole Ashtons team have provided us with a first class and very efficient service! We highly recommend them!

Simon · 17 March 2025

Agent replied · 26 April 2024

Thank you for your 5* review Simon, its much appreciated and the team will be delighted to hear you were so pleased with the service provided. All the best, the Ashtons team.

5/5

Google

Excellent help from Greg McCann and his team. He was notably proactive from the start, and gave dependable advice on pricing and approach.

BB · 28 March 2025

Agent replied · 10 April 2025

Thank you for taking the time to leave us a review, your feedback is important to us and we will pass your kind comments on to Greg who will be delighted to hear you were pleased with the service he was able to provide. Wishing you all the best, the Ashtons team.

5/5

Google

Great service with a smile from Gemma! Always very considerate of both the needs of the tenants and the landlord. Not an easy balance.

Peter · 13 March 2025

Agent replied · 9 May 2024

Thank you Peter for your 5* review, its much appreciated. Best wishes, the Ashtons team.

1/5

Google

So, I am a Tennent at a property Ashtons are selling. I overheard the Viewing guide tell the buyer in not so many words that the neighbour will be happy when I move out. …

Mike · 8 October 2024

Agent replied · 30 April 2024

Naturally we are disappointed to read your review and comments and are very sorry if any upset has been caused. We understand the situation has now been looked into and John Ingram, Director, has been in touch with you to resolve the issue. … More

5/5

Google

Buying and relocating to a new area can be stressful but with such a delightful, friendly, professional team - Ashtons proved to be exceptional.Taylor was superb - he has a brilliant …

Carla · 8 October 2019

Agent replied · 25 May 2024

Thanks Carla for your excellent review. Enjoy your new home!

5/5

Google

Kirsty of Ashtons has been brilliant, found me a new tenant really quickly, has been efficient and answers emails and my queries quickly.

Chris · 13 March 2025

Agent replied · 11 June 2024

Thank you for your 5* review Chris, we will pass your kind comments on to Kirsty who will be pleased to hear you were so happy with the service she was able to provide you in the reletting of your property. We look forward to continuing to work with you. All the best, the Ashtons team.

2/5

Google

Poor after sales service lets this company down.

Roy · 28 August 2025

Agent replied · 28 June 2026

Hi Roy. Sorry to read this. If you can let me have an order number either here or via sales@midwestdisplays.co.uk I will investigate further.

5/5

Google

I've had an excellent experience with Ashtons as a buyer, seller and landlord. Brilliant communication throughout by the entire team, in particular Taylor for his personal attention and prompt response to emails.

Preetesh · 18 March 2019

Agent replied

Thank you for your great feedback for us!

5/5

Google

Great service from Josh and the team. Would strongly recommend on both the buy/sell ends.

Uba · 12 October 2022

Agent replied

Hi Uba, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been a positive one. We wish you all the very best in your new home!

5/5

Google

Excellent service.from start to finish Ashtons went above and beyond. Nothing was too much trouble. Would highly recommend. Thank you very much

Sandra · 3 March 2025

Agent replied · 28 April 2025

Thank you Sandra for your 5* review. We pride ourselves on our personal, efficient service so we're delighted with your feedback and will pass your kind comments on to the team in Harpenden. Wishing you all the best, the Ashtons team.

5/5

Google

From start to finish, we enjoyed a faultless, professional service and personal support for the successful sale of our family home.

J · 13 March 2025

Agent replied · 22 May 2024

Thank you Jo for your 5* review, we're pleased to hear we were able to ensure your move journey was as seamless as possible and do hope to work with you again in the future. All the very best, the Ashtons team.

5/5

Google

We’ve been really impressed with Ashtons. India Bunnage in particular has been immensely helpful in navigating a stressful and anxiety provoking situation; we have found her to be responsive and personable. Gill Cheesman has also been really helpful in organising quotes for conveyancers and surveyors, making the process easier. Overall a friendly yet professional service.

R · 21 April 2023

Agent replied · 27 May 2023

Thank you very much for taking the time to leave your 5 star review, it is very much appreciated. India, Gill and the Team are delighted to receive your feedback and to know that they were able to help make the process less stressful for you.

2/5

Google

Customer service of some staff was very good however the focus is so much on landlord not the tenant

Victor · 13 March 2025

Agent replied · 11 December 2024

Thank you for taking the time to share your feedback Victor. Regarding your application, we want to clarify that the landlord ultimately made the decision not to proceed, which was beyond our control, however, we sincerely apologise for any inconvenience this caused. We want to assure you that we did our utmost to assist you, including spending significant time trying to find another suitable property for you. While our role often requires balancing the needs of both landlords and tenants, we strive to provide excellent service to all parties involved. Thank you again for your comments and if there’s anything further we can do to assist you, please don’t hesitate to reach out. Wishing you all the best, the Ashtons team.

5/5

Google

Everybody I dealt with was polite, helpful and respectful (in stark contrast to some other local estate agents!).

Sophy · 13 March 2025

Agent replied · 21 May 2024

Thank you so much for taking the time to leave your 5* review Sophy! We are delighted to have helped. Wishing you all the best, from the team at Ashtons.

4/5

Google

Very nice and helpful when we were buying our first home. I would use them again, as other realtors in Harpenden were not as helpful.

Laura · 18 March 2020

Agent replied

Hi Laura, thank you for leaving us a positive review and congratulations on purchasing your first home

5/5

Google

Everyone at Ashtons has been wonderful and have provided a great service. Kirsty assisted me with a letting and was extremely helpful from start to finish, she made the process easy and was a pleasure to work with. Highly recommend!

Atlanta · 18 March 2024

Agent replied · 30 September 2023

Thank you for your 5* review Atlanta - we are absolutely delighted to hear that Kirsty and the team were able to ensure your move journey was as seamless as possible and we do hope to work with you again in the future. All the best, the Ashtons team.

5/5

Google

Thank you Ashtons on helping us find our new property, this is now the 2nd move with Ashtons, and I must say how pleased we are. They have found us the perfect house twice, great owners / landlords, and then gone through all the detail very …

Clifford · 8 October 2023

Agent replied · 27 May 2023

Thank you so much Clifford for your kind words and for taking the time to review us. We are delighted to have been able to help you twice and wish you lots of happiness in your new home. Best wishes from the team at Ashtons

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Ashtons Estate Agency Harpenden

Has Ashtons Estate Agency won any awards?

Yes. In The Trusted Agent 2026 awards: Ashtons Estate Agency, Harpenden won Gold; Ashtons Estate Agency, Welwyn Garden City won Gold; Ashtons Estate Agency, Redbourn won Trusted Agent.

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