Trusted Agent profile · Haringey
★★★★★
1,095 reviews across 2 platforms
10-11 Grand Parade, Green Lanes, Harringay, N4 1JX, Haringey, N4 1JX
Winkworth's office in Haringey, at 10-11 Grand Parade, is rated 4.0 out of 5 across 1,095 reviews on two platforms, including 221 Google reviews rated 4.6.
Every review we hold for the Haringey office, from every platform, shown as written. First names only.
1/5
TrustpilotToxic black mould not dealt with
Unfortunately I have had a bad experience as a tenant for nearly 3 years. There is a terrible case of toxic black mould in the property which has impacted my health and my children’s health. They have been reluctant to do anything about it- giving me advise such as “open the windows” and “keep the house at a constant temperature” it’s not acceptable considering they have a duty to provide safe living conditions, which they aren’t doing.
5/5
TrustpilotFantastic experience!
Really pleased with Tom's service as a newbie first time buyer like me. He has been professional, efficient and very accommodating throughout the process. Viewing booked same day of initiation call, offer accepted within two hours of viewing, memorandum of sale 24 hours after acceptance of offer and 3 further viewings organised/ accommodated between offer acceptance and completion with no hesitancy even though he had a broken collar bone. Special mention to Esta too who went out of her way to keep the process moving and completed well within the stamp duty relief deadline! Thank you Tom and Esta, I'll definitely be recommending your services to my friends and family!
1/5
Trustpilotzero stars
shame! zero stars, their house smells sewage sewage everywhere! unhabitable!
We’re sorry to hear about your experience, Tracey, and appreciate you taking the time to share your feedback. While we do not recognise some aspects of your review, we take all concerns seriously. Throughout the tenancy, any maintenance issues reported to us were addressed in line with standard procedures, and we made efforts to follow up where we did not receive a response. We have no record of the sewage issue mentioned, but we would always investigate matters of this nature if they are brought to our attention. In relation to the deposit, this is currently being handled through the Tenancy Deposit Scheme (TDS), an independent service which ensures a fair and impartial resolution for both parties. We would welcome the opportunity to discuss your concerns further and encourage you to contact the office directly so we can assist.
1/5
Trustpilotdiscriminates against DSS tenant…
discriminates against DSS tenant seekers which could mean a number of situations someone is working and part universal credit because of a disability or a child for instance, doesn't matter if you have an excellent rental history or moderate income under 50k, they will just say just say the DSS income is insufficient to cover your rent even when it meets the LHA allowance. They wont bother to do any further maths baring in mind that the main tenant who is working is pay the majority share of the rent, their snobbery and discrimination is a major contribution to the housing crisis, I really think Estate agents need to be made to have a duty of care as they deal with a lot of vulnerable people and just sometimes not able to cope with the home seekers or have any empathy, hope the RRB will cover that aspect of housing
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotBoth Ajay and Nishi have been…
Both Ajay and Nishi have been tremendous in their approach to the task of obtaining a good tenant when our Property was up for renting again . Ajay suggested repair work where it was needed , using common sense and saving monies as and when it was feasible . Nishi had worked tirelessly to ensure that the whole process went smoothly . This required discipline, constant effort and faith and confidence . Winkworth is a great company . Nishi has worked selflessly and is a ‘ live wire ‘ . This emanates from the leadership quality of Ajay who has also shown ample purity of thought , enthusiasm and equanimity. Excellent 10/10
1/5
TrustpilotFalse information and messed up system
This company has automated viewing booking system from its website. They have the earliest time set as 9 in the morning and the opening time shown on their website is from 9 am as well. However, when I drop by for the viewing, there was nobody, and the auto message from their contact says they'd open from 9:30 only.
Good afternoon Sana,At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.Winkworth Client Relations
1/5
TrustpilotAvoid
My initial valuation went really well - one of the directors came to see the flat and was extremely professional, friendly and knowledgeable. Aside from the excellent photography, this is the only positive thing I have to say about my experience with Winkworth. As soon as my sale was passed on to the office team, things went downhill. Viewings were held by different members of staff, there was no continuity, and on a couple of occasions it was clear staff had not even done basic research into the property (one called me up after a viewing to ask if we had recently renovated the flat - this information was included in the Rightmove description. We had done a complete refurb - a fact I think that prospective buyers would definitely want to know).Calls weren’t returned, communication between staff and from staff to myself was consistently poor. I didn’t feel like the main person in charge of my sale had a good grasp of the process and perhaps this was due to being new. My buyer felt the same and eventually we started emailing each other directly regarding the sale, as it was so much easier than dealing with Winkworth. I honestly felt like I wasted thousands of pounds and could’ve got the same result with purple bricks.
5/5
GoogleMichael and the team at Winkworths Harringay have been so amazing. The whole process of renting out my flat in Harringey has been exceptionally good thanks to the help and support at every step from Micheal and the team. A very happy customer who would highly reccomend to others
5/5
TrustpilotAhmed & Yasmin were great
We recently begun a tenancy with Winkworth and everything has gone super smoothly. I was previously living with friends before moving in with my partner and the difference in our experiences with securing a property was vast. We had no issues at all from start to finish and both Ahmed & Yasmin were helpful and clear with any of our questions and thoughts. Looking forward to having Winkworth as our agent for the future as if everything carries on as it has been up to now, they will be far better than any agency we've dealt with before.
5/5
TrustpilotHighly recommend and so pleased we chose Winkworth
Just a note of excellent review for Winkworth Kensal Rise/Queens Park. Andy at Winkworth was fantastic with incredible hard work, commitment, expertise, and skills at keeping us sane, that we relied on so much during our rather challenging sale process. We were massively pleased that we had chosen these guys as our agent. From the initial meeting where manager Stewart was the only person who really took the time to consider the best pricing approach and strategy (out of 11 potential agents!), and then Andy being fantastic from start to finish, knowing just when to be patient and when to push. We felt in incredibly safe hands. Sincerely, thank you.
5/5
TrustpilotWinkworth Kensal Rise - honest, responsive and practical
We first bought our property from Winkworth Kensal Rise in 2014. There were two properties on the same street and by comparison our Winkworth agent was up front, transparent and reliable. Fast forward 7 years later, we have let our property through Aaron again at Winkworth Kensal Rise. Again, Aaron and his team have been honest, practical and responsive. Our tenants also seem happy so far. I have also recommended Aaron to friends in the area!
5/5
TrustpilotExcellent customer service
Having dealt with several other agents over the years, Natasha, Hannah and the team at Winkworth Tunbridge Wells showed me just how good an estate agent can be. They are friendly, attentive and proactive - offering suggestions and advice, they carefully managed the process, taking care of all the details through to the successful sale. I can certainly say that I would never use any other agent to sell a property for me. Thank you Winkworth TW, I could not have wished for a better service.
1/5
GoogleIf you are looking to sell your house in the area, I would avoid Winkworth at all costs. They were very keen to get our business but I found their communication lacking once it came to the sale. They constantly needed chasing, they made crucial errors and made the whole process more stressful than it needed to be.
Thank you for sharing your feedback. We regret that you were not satisfied with your experience. A thorough investigation and review of emails revealed that our team worked diligently to manage the process and maintain clear and regular communication throughout the sale of your property. We understand that the journey can sometimes be stressful, especially with the complexities involved in property transactions. We take all feedback seriously and have carefully reviewed the events surrounding your sale to identify any potential areas for improvement. As a member of the Property Redress Scheme (PRS), we are committed to maintaining high standards and accountability. We encourage clients to seek independent review if they feel their concerns are not fully addressed. However, we note that an opportunity for such a review was available but not pursued in this case. We appreciate your feedback and the opportunity to reflect on our services. Should you wish to discuss any aspect of your experience further, please feel free to contact us directly.
5/5
TrustpilotSteve Leevy has been very professional…
Steve Leevy has been very professional with the sale of my house. Steve is extremely diligent and kept me updated all the way through the sale process. I would highly recommend Steve and the team at Dartmouth Winkworths, what a fantastic team thanks for all your support and guidance.
Hello Jillian, Thank you for your lovely revlew! It's great to hear about the hard work from our team and the result for you.
5/5
GoogleSvetlana was a star. When i recently purchased a new flat in Haringey, Svetlana guided me through each step of the process and was a calming, expert and professional presence with each of my concerns and queries. She helped make a potentially stressful situation so much more enjoyable.
5/5
GoogleI have been using Winkworth in Harringay for the last 4 years to let out my flat. They are diligent and professional. They have always reacted quickly whenever I needed to get new tenants. I first have contact with Michael, the Director, who is quick to set things up and get a member of his team to contact me to discuss my requirements. Most recently I dealt with Kelly and Maia on the lettings team. Both were professional and so helpful. They worked really hard to find me tenants, even during the challenging times of lockdown. They suggested other ways to meet tenants and show the property - video tours and facetime. This worked a treat and I was able to let my flat within 3 weeks of my tenants moving out, which in the circumstances was amazing. I am grateful for the experience and hard work and will continue to use them. I would recommend their services.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotHighly recommend the rental team at Winkworth.
We would highly recommend Aaran , Fabian and the whole team at Winkworth Kensal Rise. Extremely supportive and helpful, especially for first time renters. Very smooth transition and felt supported by this trustworthy team throughout.
5/5
TrustpilotNishi Shah at Winkworth
Nishi Shah at Winkworth, Kinsbury is great at customer service. I was very impressed with how helpful and attentive she was, as to what I required and requested as a customer. Nothing was too much trouble. I would recommend using Winkworth.
1/5
TrustpilotAppalling and inconsiderate
Appalling and inconsiderate. Avoid at all costs
Dear Peter, At Winkworth, we are always disappointed to receive a review such as yours and we are very sorry to hear about your experience. As all Winkworth offices are independently owned and operated, we would be grateful if you could update your review to include the specific office you dealt with. With this information, we will be able to direct your concerns to the appropriate team and look into the matter accordingly. Thank you in advance.
5/5
GoogleWinkworth sold our flat and did a great job. We hit a few bumps along the way and I thought Michael and his team were really supportive and on the front foot to resolve the challenges that came up. Thank you!
Thanks Haj, this is helpful feedback and good to know! You are most welcome.
5/5
GoogleBrilliant from start to finish. Thanks to Josh, Jake, Helga and the team. Made the whole process of selling our house as stress-free as possible. Found us the right buyers for our house and provided excellent support to us (and to them) throughout. Our solicitors were (very!) hard work and Helga gave us great support in chasing them and keeping communications going and reassuring us all that we'd get there in the end.
2/5
TrustpilotOpen houses for rentals - no thanks!
This company clearly values the wealthiest tenant over the right kind of tenant.Winkworth is regularly hosting ‘open house’ viewings of rental properties. Potential tenants are bundled into houses in groups or made to stand outside queuing to get in and then encouraged to bid against each other in a bidding war and actively encouraged by the agent to place a higher offer than the advertised rent. Not only is this process discriminatory but it pushes people who may already be stretching their budgets to stretch them even further. Rents advertised should be the rents tenants commit to. If a landlord is keen to earn more than the advertised rent then it should be advertised as ‘offers over’ and the potential open house viewings made explicit. Really disappointed in Winkworth and am searching for an agent who values their customer not merely their wallet.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotOutstanding Service
Thomas Syms was a fantastic agent who made the process of selling my slightly complicated flat smooth and trouble free. I don't think the sale would have gone through without his dedication.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotGreat if you are a landlord
Great if you are a landlord, awful if you are a tenant. Trying to raise prices as much as possible, siding with the landlord at every possible opportunity. Two years ago we signed the contract and then Winkworth / the landlord decided not to sign their part until 1 week before moving 'just in case the previous tenants decide not to leave or something'. Were left in a difficult situation as I was moving in with my partner and we both gave notices in our places with the fear that if something went wrong these guys wouldn't have the contract signed. Tried to hike my rent by another 7% after in year for an already overinflated price which had raised by ~20% before I moved in.They also sublet any property management so if you have a problem in the building they do nothing because they just delegate to a 3rd company. Only bother if the issue is inside the flat.Not worse than other agencies though, and that is the problem, this is the situation in England...
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Winkworth's Haringey office has 1,095 reviews across two platforms: 221 on Google, 874 on Trustpilot (across the whole business).
Winkworth Harringay is rated 4.0 out of 5 across all 1,095 reviews, and 4.6 out of 5 on Google from 221 reviews.
Winkworth Harringay, 10-11 Grand Parade, Green Lanes, Harringay, N4 1JX, Haringey, N4 1JX.
