Every review we hold for the Haringey office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIt has now been almost a year since my experience with Winkworth, and unfortunately they remain the worst estate agent I have dealt with. The sales progressor, Kirsty, demonstrated behaviour that I can only describe as unprofessional, dismissive, and unnecessarily pressurising, which ultimately contributed to the collapse of our purchase.
While I fully appreciate that estate agents act on behalf of the seller, it was clear that the sellers themselves were also unhappy with how the transaction was handled. The situation deteriorated significantly when a new property was added to the chain a week before completion. I was entirely within my rights to decline this change, yet I was told I “had no choice” and asked whether I was “really going to pull out.” Following this, my calls were ignored, which is unacceptable in any professional context.
The communication that followed - via phone, email, and WhatsApp - was equally concerning. Messages were sent at inappropriate times, including late in the evening, and the tone was often unprofessional. These attempts to persuade us to re‑enter a purchase that would now be significantly delayed, and without our agreement, were wholly inappropriate.
Based on my experience, I would strongly caution sellers to consider how their buyers may be treated throughout the process.
In this conveyancing hellish landscape, EAs who think they should be 'ruthless' are the ones that will lose you buyers; without buyers, there are no sales. Do not use Winkworth.
Lex · 16 March 2026
Agent replied · 17 April 2026
Hello Lex, thank you for your feedback. We have conducted a thorough audit of our records from the last 18 months. While we do have a Kirsty on our team, we have no record of a client by your name, nor a transaction matching this specific chain collapse or timeline.
We take the integrity of our service and the treatment of all parties in a sale very seriously. Since we cannot find a record of this experience, we have reported this profile to Google for investigation. If you have a specific property address or file number, please contact us at harringay@winkworth.co.uk so we can investigate this as a priority.
★★★★★ 5/5
TrustpilotProfessional, responsive, and easy to deal with from start to finish
I recently worked with John and Guy at Winkworth and had a very positive experience throughout the process. Both were professional, responsive, and easy to deal with from start to finish. Their communication was excellent, and they provided clear guidance at every stage. I would happily recommend Winkworth, and particularly John and Guy, to anyone looking for a knowledgeable and reliable estate agent.
Benjamin · 4 June 2026
Agent replied · 24 June 2026
Thank you for your wonderful 5-star review, Benjamin. We're delighted to hear you had a great experience at the Greenwich office.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
We look forward to welcoming you back and assisting you again in the future.
★★★★★ 5/5
TrustpilotExcellent communication and progression service instrumental in ensuring we secured our forever home
From viewing our first house, to finding our forever home, John knew exactly what we were looking for. He did a great job communicating with us and the vendors and we always knew where we stood throughout the process. The team at Winkworth work as one, as demonstrated by Guy who was the one who communicated our offer to the vendors in John’s absence. During the conveyancing process, the team excelled at liaising with all parties in the chain and Guy was instrumental in ensuring successful completion before Christmas. We would not hesitate to use Winkworth in the future, their service stood out compared to other estate agents we have dealt with.
Pritesh · 23 December 2025
Agent replied · 27 May 2026
Thank you so much for taking the time to leave an excellent review. We appreciate your support and are here if you need anything in the future.
★★★★★ 5/5
TrustpilotAaron and his team at Winkworths Kensal…
Aaron and his team at Winkworths Kensal Rise came highly recommended so I initially approached him just to compare the rental market just for peace of mind as I was on the cusp of renewing my existing arrangement. I quickly realised I had not been enjoying his level of professionalism and was comparing "apples to pears" and quickly had a change of heart!
Helen · 29 April 2026
Agent replied · 27 May 2026
We’re delighted to hear you had a 5-star experience at Kensal Rise, Helen. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 5/5
TrustpilotJohn and Guy were really so helpful
John and Guy were really so helpful to me as a first time buyer, organising multiple viewings for me at the flat, helping me to measure walls, answering all my many emails, chasing for updates from solicitors, and being so helpful when the solicitors went radio silent on the days leading up to exchange. Really reduced stress levels knowing that I could give them a call/email to chase things from their side.
Grace · 21 July 2026
★★★★★ 5/5
TrustpilotExcellent service
Guy and John were both incredibly helpful throughout our sale and purchase process. They kept us updated and informed, made themselves available when we needed to speak and worked incredibly hard under tight timescales to get our sale and purchase over the line. They were honest and transparent with us throughout and we are very grateful for all their hard work.
G · 28 August 2026
★★★★★ 5/5
TrustpilotA huge thanks to Toby and his team for…
A huge thanks to Toby and his team for the sale of my flat in Brighton, it was extremely stressful but Toby was always reassuring honest and very professional at all times. I bought my flat through Winkworth in 2022 and I did not hesitate in using Toby once again for the sale. Again thank you.
Kate · 4 February 2026
Agent replied · 21 March 2026
Thank you so much, Kate, for taking the time to leave such a great rating. We truly appreciate your business and your support. Please don’t hesitate to reach out if there’s ever anything we can help with in the future.
★★★★★ 5/5
TrustpilotThanks Dan!
Dan Hosseini was so helpful in our flat buying process in Stoke Newington. We called and emailed with so many questions over the many months and he was always so happy to help and super thorough. Thank you so much Dan!
Aleah · 4 March 2026
Agent replied · 21 March 2026
Thank you for your lovely feedback, Aleah. We really appreciate you taking the time to share your experience with us. We’re delighted that Dan from the Stoke Newington office made such a great impression - they are a valued part of our team. We hope to have the pleasure of working with you again in the future.
★★★★★ 5/5
GoogleI have had the best service from the Harringay Winkworth office. They not only sold my current property, but also found me my dream house to purchase. The relationship built with my core team was incredible; Jake and Rachel stuck with us from day one until the completion, they were extremely supportive, knowledgeable and helpful throughout. The wider team: Jena, Oscar and Daniel all hosted viewings at my property and took time to get to know me and the house before showing potential buyers around - thanks so much for the care and attention you showed me. The office team; Kirsty and Masoma made the paperwork process stress free and were easy to communicate with, always making themselves available to talk things through when needed. Thanks to everyone who has been involved I would highly recommend the full team at Winkworth!!
Tash · 16 November 2025
★★★★★ 5/5
TrustpilotI am a landlord in the Willesden Green…
I am a landlord in the Willesden Green area many years and would like to give a positive review of the superb service I receive from the Winkworth. The team in the Kensal Rise and Queens Park office are always extremely supportive and always on hand to provide guidance especially with the current changes in the private rental sector. This service extends to dealing with any maintenance issues, prompt statement sending and tenant changeover, so basically the whole package for a landlord. I would also like to give a name mention of my main contacts at the office, Aaron, Fabian, Stanislava, Michael and Yanick who are always so pleasant and accommodating to do business with.
Mark · 22 March 2026
Agent replied · 23 October 2024
We’re delighted to hear you had a 5-star experience at the Kensal Rise and Queen's Park offices Mark. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 5/5
GoogleWe sold our last house with Winkworth’s Haringey back in 2017 and had a good experience.
When it came to selling again there were far more options to choose from, online, boutique and large commercial teams. But after meeting with Head of Sales Jake Strubel, we felt there was no other option. Jake was calm, polite, and unassuming. He came prepared and knew the neighbourhood market. His estimations were realistic and genuine.
We signed up, and met the rest of the team dealing with our sale Rachel Chirga, Oscar Downey & Kirsty Flanders. Every interaction after that was a joy, and on top of all this they achieved a sale price way beyond our expectations, with a fair fee structure.
Make no mistake they are the absolute best in Haringey.
Nick · 17 October 2025
★★★★★ 1/5
TrustpilotAvoid this agency if you value your…
Avoid this agency if you value your deposit. The end-of-tenancy process was is a nightmare. They submitted a fraudulent invoice as evidence in a TDS deposit dispute. I contacted the company named on the invoice directly and they confirmed in writing they had never attended the property and the invoice number belonged to a completely different property for a job dated 7 months ago. I reported them for fraud.
Bettina · 24 May 2026
Agent replied · 24 June 2026
Dear Bettina,
Thank you for taking the time to share your feedback. We are sorry to learn that you are dissatisfied with your experience with the Shepherd’s Bush office.
We understand that you have raised concerns regarding the tenancy deposit process and associated documentation. As these matters are currently being addressed through the office’s formal complaints procedure, we are unable to comment in detail on the specifics within a public forum at this stage.
Winkworth offices are independently owned and operated franchises, and your concerns have been referred directly to the Franchisees of the Shepherd’s Bush office for investigation and response in accordance with the company’s complaints procedure.
Kind regards,
★★★★★ 5/5
TrustpilotFabian is great!
Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you
R · 7 May 2026
Agent replied · 27 May 2026
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotWinkworth and Arrun…thank you
Winkworth were really helpful during my property search. Arrun Padda was especially responsive to support the search over a number of weeks across a wide area. Arrun was flexible with time, showed high quality property listings to me, and was prompt to help communication with landlords. This stood out to me all while he maintained a relatable yet professional manner and I really appreciated his work. If I’m searching for properties again I’d be reassured to have Arrun’s help at Winkworth.
Che · 8 September 2025
★★★★★ 5/5
GoogleWe had a few twists and turns along the way but finally our sale did complete. The team at Haringey were fantastic all round but a special thanks first to Daniel who was always positive and enthusiastic that it would sell and he was proved right. The after sales work by Rachel and Kirsty was nothing but exceptional - their experience, knowledge and enthusiasm shone through. They all couldn’t do enough for us and we’re always available to help and guide us. Thank you all - you kept us going and remained positive throughout.
Caterina · 17 August 2025
★★★★★ 5/5
GoogleWinkworth Harringay managed the home we rented for 5 years. Throughout our tenancy they were always very responsive with any queries or issues we raised, replying to all emails within one working day. Rosie was our property manager and she consistently went above and beyond to help us out with anything we needed. She was always so friendly, and a real breath of fresh air in comparison to other property managers I have dealt with in the private rental sector. The process for getting our deposit back at the end of our tenancy was set out very clearly and all done through the DPS. I've heard about and experienced a lot of horror stories as as a renter which can make choosing a new letting agent really daunting. I'd recommend Winkworth Harringay to anyone looking to rent in the area for peace of mind that you will be listened to and respected as a tenant, giving you the chance to make a property your home.
Carrie · 17 August 2025
★★★★★ 5/5
GoogleWe had an extremely positive experience working with Winkworth on the the sale of our house. Rachel was a very impressive agent - hard-working & reassuring, who came with a vision and executed it confidently. The wider team were also great to work with - Kirsty and Oscar. Very glad we went with Winkworth in the end despite having some compelling offers elsewhere.
Louis · 16 December 2025
★★★★★ 1/5
TrustpilotNO ELECTRICITY FOR 3 DAYS
I am extremely disappointed with my experience renting through Winkworth. When I moved into my new flat, the agent failed to provide me with the gas card/key. I moved here from the US so I did not know that was something that I needed. As a result, my electricity was cut off for almost three days during my very first weekend in the property. I had no light, no heating, and no hot water for close to 72 hours.
Rainice · 12 December 2025
Agent replied · 23 December 2025
Good morning Rainice,
At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences.
All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.
Thank you in advance.
Kind regards,
Winkworth Client Relations
★★★★★ 5/5
TrustpilotVery positive experience
Very positive experience - John and Guy were both very helpful throughout the process. They were regularly checking in with me and the seller if things are on track and were answering my questions. I was part of the chain, the sale process involved multiple parties and they brought it to a successful end despite few challenges on the way. I highly recommend.
Anna · 2 December 2024
Agent replied · 23 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotA great team to deal with
Guy, Charlie and the team were excellent throughout the whole process. Quick to respond, helpful with questions, and a pleasure to deal with.
Mr · 7 September 2026
★★★★★ 1/5
GoogleAvoid at any cost!
I had a "pleasure" to take half a day off at work today to commute an hour to see what a SCAM this agency is.
They advertised a 2 bedroom flat, which in reality turns out to be a 1 bedroom flat. On the floorplan, which I looked at before the viewing, there is a Master bedroom and Bedroom. The master bedroom however does not exist, it is a living room. There is no such thing as 2 BEDrooms. Update the floorplan, stop misleading!
Their explanations are rather hilarious: landlord previously turned the living room into a bedroom back in the days. That would mean there was no such thing as a living room, trust me I saw the place just today. The kitchen would not even fit a sofa. Maybe the landlords put in there a single chair and called it a living room, but you do not have the right to advertise a place based on how someone decided to arrange it or call it. Now, current tenant decided to keep it as a living room, but I guess you guys just sticked to how someone else arranged it back in the days and sorted?
If yet another tenant decides to turn the basement( there is one) into a bedroom, will you then advertise the place as a 3 bedroom flat following your logic?
Cherry on the top? MOULD! Mould everywhere! How dare you advertise such places?
The agent showing me the property asked if she can see it, said: oh really?
I am attaching photos of the walls in the property Winkworth Harringay offered me to view today, still in disbelief.
Justyna · 11 November 2023
Agent replied · 10 November 2024
We’re sorry to hear about your recent experience with one of our properties. We truly value your feedback as it guides us in improving our service and maintaining our reputation.
1. With regard to the property’s designation as a two-bedroom flat, we acknowledge that the flexible layout may have led to some misunderstanding. This categorisation is consistent with industry standards and supported by the flat’s past usage. We are continually striving to make our listings as clear and detailed as possible, which includes providing comprehensive information and floor-plans for each property.
2. We wish to clarify the issue of condensation you encountered during your viewing. Please be assured that we address all such concerns, including condensation and any necessary redecoration, prior to new tenants moving in.
We understand the inconvenience you’ve experienced and sincerely apologise. We are committed to delivering exceptional service, and we hope to have the opportunity to demonstrate our high standards in future property listings.
★★★★★ 1/5
TrustpilotMade me pay for postage
They sent me a letter in the mail asking to sell my property but didn’t pay the full postage. I had to pay £2 so this unknown letter could be delivered just to find out they’re trying to sell to me. When I do sell my property I won’t be going here if they aren’t competent enough to add correct postage to a letter
Lauren · 4 March 2026
Agent replied · 21 March 2026
At Winkworth we are always disappointed to receive a review such as yours, and we’re sorry to hear about your experience, Lauren. As all Winkworth offices are independently owned and operated, if you’re able to update your review with the details of the specific office you dealt with, we would be happy to look into your concerns further. Thank you in advance.
★★★★★ 5/5
TrustpilotLauren Douglas (Winkworth Shorditch)…
Lauren Douglas (Winkworth Shorditch) has helped me find tenants twice. On both occasions, she's found me multiple high-quality tenants very quickly. On both occasions, I've been delighted with the support she's provided. Her local knowledge and understanding of the ever-changing regulations governing the market are unequalled. I'll certainly be using Lauren Douglas again.
SM · 23 May 2026
Agent replied · 24 June 2026
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us and we agree, Lauren is truly a gem to have on our team!
We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotDeborah did a great job with the…
Deborah did a great job with the photography for our property. She was professional, efficient and very easy to work with on the day, which made the whole process straightforward. The photos came out really well and captured the house beautifully, helping it present strongly when it went live online. We really appreciated the care taken and would happily recommend Winkworth’s photography service.
Jon · 6 March 2026
Agent replied · 23 October 2024
Thank you so much for taking the time to leave an excellent rating Jon. We really appreciate your business. Please let us know if we can do anything for you in the future.
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