Trusted Agent profile · Haringey
★★★★★
154 reviews across 1 platform
31 Tottenham Lane, Crouch End, London, N8 9BD, Haringey, N8 9BD
Neptune Homes's office in Haringey, at 31 Tottenham Lane, is rated 3.7 out of 5 across 154 reviews on 1 platform, including 154 Google reviews rated 3.7.
Every review we hold for the Haringey office, from every platform, shown as written. First names only.
5/5
GoogleI have been with Neptune Homes for last 2 years, they are efficient with quick response for any issue I raised through my tenancy. There service is transparent very reliable.
Dear Rakesh, we appreciate your time and comment. Wishing you all the best, Neptune Team!
5/5
GoogleI had rent a flat with them for 2 years in Brick Lane, and although we got some issues with the landlord in the second year, they were really helpful, professional and understanding. So far the best agency I been with in my 3 years as tenant in London.
Dear Carlos, thank you and wish you all the best!
5/5
GoogleGood experience with this agency! Specially meeting Marek. He is extremely professional and helpful! Thank you Marek . Mala helped me out a lot for everything during staying in my house. Thank you Mala . One of the best company to rent house. Definetly recommended.
5/5
GoogleI would like to thank Mala, Marek and rest of the team for providing me a home for four long years. Reasonable price for a nice property. Bills and council tax paid by Neptune so no hassle for me.PositiveValue
5/5
GoogleI'm really happy about this agency, all the procedures where easy to complete in order to rent a place also the agents have been very professionals with me and the house that I got was given to me in very excellent condition. I highly recommend this agency.
Dear Flavio, thanks for the review. Highly appreciated!
5/5
GoogleI had a great stay! I had exactly what I asked for. The team were always responsive, positive and helpful. Thank you for a great stay.
Dear Amerissa, your time and comment is greatly appreciated. Wish you all the best, Neptune Team!
5/5
GoogleThe staffs are really good ..on time responses….Helped a lot during the agreement time and even after the contract…still attending the phone call and meeting the needs…appreciable efforts taken for giving the full deposit amount back… Thanks for all the help and support to all the staffs in Neptune homes best wishes for your new achievements from the bottom of my heart ❤️
5/5
GoogleQuite satisfied with this agency. They were always quick to response and help with the queries and issues.
Dear Jelena, many thanks for your time and review. We try our best to ensure overall satisfaction for all our clients. All the best, Neptune Team :)
1/5
GoogleAfter my personal experience with this god awful agency, I can bet if not all most of the positive reviews are fake, and what I can draw out to strengthen this claim, is that most of the NEGATIVE reviews have many thumbs ups, but the positive reviews have almost none. And what's even more hilarious, is that I found one of the the positive reviewers' images with a different name on Facebook haha. Stay clear from this fraudulent wannabe wolf denNegativeResponsiveness, Professionalism
4/5
GoogleOverall a positive experience. Whenever things needed to be replaced or fixed in the flat the agency responded very fast. Professional agents and overall good customer service.
5/5
GoogleWe had them as our landlord agency at the last place we rented for years. Got prompt and good service whenever there were anything to be attended to. We are happy to recommend Neptune to anyone,
Dear Fernandes, thanks for the review. Kind regards, Neptune Team!
1/5
GoogleLacks professionalism and customer service. If I could give 0 stars, I would. Colleague left without a property 3 days before moving date. I was asked to be a guarantor for someone and despite sending in all required details, I received over 20 emails and texts, none of which I could reply to because they were automated. I called the office and left detailed messages since no one would be at my place of employement to verify my work details until after the Christmas holidays- always an answering service, never the actual office. No one returned my calls. The agent my colleague dealt with said one thing then denied it when specific details were requested in writing. They do not keep their word. They cancelled the moving in contract 3 days before the moving date and refused to give specific reasons. I would avoid at all costs.
5/5
GoogleRented with them for two years two different flats. Very pleased with them. In the first property there were few problems after moving in, e.g. washing machine didnt work, one sink needed fixing. They responded quickly and all the problems were sold in short period of time. We had few more issues with the washing mashine, in the end they sent a brand new one. Im sorry we are not renting from them anymore as there are very bad agencies in London. We had to move to a smaller flat and Neptune didnt have any which fit our criterias, this is the only reason we are not their clients anymore.
5/5
GoogleNeptune homes were very good letting my property.Sri and the team were very professional, I would work with them again.
5/5
GoogleNeptune staff are really professional and kind! Thank you!
Dear Fernanda, thank you for your review. We try our best to ensure customer satisfaction. Kind regards, Neptune Team!
5/5
GoogleI would recommend this agency. I lived for 1 year in their property, and whenever I reported an issue they always fixed it. They also returned my deposit with no issues.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Mariachiara, we try our best to assist all tenants to our utmost abilities!
5/5
GoogleI have been using their services for a number of years now. I'm extremely happy with their professional approach. No request is too small, no job too big. Being a Landlord they have made it very easy for me to own property without all the stress and hassle that comes with it. Thanks guys....keep up the great work!!!!
5/5
GoogleVery good agency, was living in property for 2 years.Agents helpful and friendly.
Dear Vineta, We appreciate your kindness. Wishing you all the best! Neptune Team.
5/5
GoogleI can highly recommend Neptune Agency. I lived a year in a really nice brand new studio. Whenever I had issues they always assisted me and got back to me quickly. The move out process was really fast too, the inventory was done on the day I returned the key and one day later everything was sorted. The best agency I rented flat so far. Thank you!
4/5
GoogleDecent enough estate agents on the whole.
Thank you!
5/5
GoogleNeptune Homes has been our agent for many years and we have always found then to be friendly and professional. Highly recommend.
Thank you Deborah. Kind regards, Neptune Team!
5/5
GoogleVery pleased with the service as annual rent has increased by several thousand pounds at tenancy renewal. I have referred several landlords to Neptune who have been equally delighted by the results obtained and responsiveness. Wishing you every success in maintaining the quality of service in a very competitive market place.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleReally helpful service, and got me a home literally just before Xmas, thanks again for your help 🙏🏽PositiveResponsiveness, Quality, Professionalism, Value
Thanks Ashley!
5/5
GoogleAn excellent professional company.Good communication and good service.
Dear Graeme, thank you and wish you all the best!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Neptune Homes's Haringey office has 154 reviews across 1 platform: 154 on Google.
Neptune Homes Haringey is rated 3.7 out of 5 across all 154 reviews, and 3.7 out of 5 on Google from 154 reviews.
Neptune Homes Haringey, 31 Tottenham Lane, Crouch End, London, N8 9BD, Haringey, N8 9BD.
