Every review we hold for the Haringey office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI could sit here and talk for days how much I could recommend this amazing Agency but I keep it short.
I was tenant for 4 years and mostly dealt with Marina, Kayleigh and Elena which have always been extremely responsive, friendly, helpful and professional with all the matters we had. The property was in an amazing condition was always maintained to a safe and professional standard by the maintenance team. We've have always been looked after to make us feel taken serious as tenants and I would definitely rent or buy from Reliable Homes again. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Manuel · 24 October 2021
★★★★★ 5/5
GoogleVery professional service, I would highly recommend this office for their services.
Thank you Martin for all your help and support.
Kevin · 10 July 2025
★★★★★ 5/5
GoogleGreat professional company. Martin was very clear with communication and gave honest advice. I would recommend this company to anyone
Chris · 10 July 2025
★★★★★ 5/5
GoogleI would always recommend Reliable Homes. They where professional and helpful in helping me find a suitable flat, especially as I was relocating. They made sure that I had all the information I needed and continued to keep in touch during the referencing and move in period to ensure there were no issues in the process.
Daniel · 25 October 2018
Agent replied · 23 October 2024
Dear Daniel, thank you for your feedback and we hope you're enjoying your flat. Please reach out if you need any help. Kind regards, Jakub Orna
★★★★★ 5/5
GoogleLoving our rental property. Very professional service, staff we dealt with were excellent. Can highly recommend Driver & Norris.
Lee · 10 July 2025
★★★★★ 5/5
GoogleWhat an amazing experience we had with Reliable Homes. Fast, efficient and an estate agency who genuinely care for the service they provide. Jakub was incredibly friendly and helpful and carefully listened to our requirements. We will certainly be recommending Jakub and the team to friends and family in the future.
Reece · 25 October 2019
Agent replied · 23 October 2024
Dear Reece, thank you very much for such a fantastic review and I’m delighted to hear your feedback and we hope to do business again in the near future. Regards, Victoria - Reliable Homes
★★★★★ 1/5
GoogleTeach your staff how to drive. Especially when driving a company car. Almost crashed in to me FOUR TIMES on the A40 last night. Jumping lanes with no indicator, undercutting and weaving in and out with ZERO consideration for anyone else. Almost hit a child in the rear seat of a car on the right. Absolutely disgusting, they appeared to be on their phone. Having had a company car myself previously I know you have a responsibility to represent the company when using it, and I’m just shocked that your staff are content giving this impression. If they have complete disregard for others safety, why should anyone trust them with something as important as a home.
Number plate was VK19 YXN.
M · 12 January 2023
Agent replied · 23 October 2024
Dear Miseon, many thanks for your kind feedback and we're glad you were satisfied with our service. All the very best from the whole team at Reliable Homes
★★★★★ 5/5
TrustpilotResponsive, honest, professional agency who care about tenants
John from Drivers & Norris has been incredibly helpful and worked tirelessly to help us find a new flat. We really appreciate how responsive John was throughout the process, and how he arranged viewings so promptly. Moreover, he strove to understand our needs and picked out some brilliant properties for us to view. Our experience with Drivers & Norris has been a wholly positive one - they are professionals who care about tenants as well as landlords.
Harriet · 7 February 2021
★★★★★ 5/5
GoogleI would just like to say a massive thank you to Victoria at Reliable Homes for helping find me new suitable tenants in a very short period of time. Her communication was excellent from start to finish and the whole team are very efficient. Will definitely recommend to friends and family.
Carolyn · 25 October 2018
Agent replied · 23 October 2024
Many thanks for your kind words. We really appreciate your feedback. Kind regards, Jakub Orna - on behalf of Reliable Homes
★★★★★ 5/5
GoogleJakub and team are fantastic. Very professional and understanding. Made the rental process very easy and explained everything to me. As a Landlord I see this company doing very well compared to other agents. They provided me with quality tenants with good terms and reasonable fees. Definitely recommend to others.
George · 25 October 2018
Agent replied · 23 October 2024
Many thanks for your kind words. We really appreciate your feedback. Kind regards, Jakub Orna - on behalf of Reliable Homes
★★★★★ 5/5
GoogleExcellent service provided by Jakub and Elena, our property was sold within 7 days of going to market at full asking price. Impressed with the communication and regular updates, late viewings and professionalism of the whole team. I would highly recommend Reliable Homes to anyone.
Petr · 24 October 2020
Agent replied · 23 October 2024
Thank you very much for your kind comments, it means a lot to us. Kind regards, Victoria - Reliable Homes
★★★★★ 1/5
GoogleEstate agent to avoid at all cost.
I would give this review 0 stars if possible. I would usually never review but as this was by far the worst customer experience I've ever had, so felt obliged to write one.
The agent Satnam had me waiting days on end for updates on a property I was interested in. He failed multiple times to stick to time frames set by himself. He would often tell me he will get back to me within the hour or by the end of the day, and I would not receive anything from him until I prompted him, after giving me every excuse under the sun why he did not contact me back.
I had to take matters into my own hands by visiting the vendors themselves and asking them about current situation. Complete time waster with empty promises and could never keep his word, avoid this agency and especially this agent at all cost.
Note that this review is not exaggerated in any way.
_______________________________________________________________________
EDIT: To address Mr Orna's response.
IF you personally evaluated the correspondence between us both, then you would have seen that I had to follow up with him several times before he would give me an update, never being able to deliver at a time HE proposed.
You are correct to say he would respond to me at times of like 9.30pm, However why did you not include that he was supposed to respond to me within the time HE stated - "I'll have an update for you around 4 after I have spoken to the vendors", now this isn't what he said specifically as i'm paraphrasing but you get the idea. This did not happen once, it was multiple times.
For everyone reading, I understand that not everything is straight forward so a prompt response is not always applicable, but in this case, it was straight forward. I simply wanted to know the vendors stance on their asking price (which I was able to comfortably meet and willing to go higher) but the agent did not communicate that with me AT ALL.
After congratulating me on securing the sale of the property, I was informed there was a 3rd party offer involved who bested my current offer, understandable, however I was kept in the dark after this so could not even counter that offer - thus resulting in me having to physically turn up at the vendors house and asking them for an update myself (like i mentioned in my original review).
Unbeknownst to me, after speaking to the vendors in person, they said the sale is already underway and lawyers have been in touch for the most part of a week - Meanwhile "Satnam" is still messaging me saying he will speak to the vendors..... yeah right.....NegativeResponsiveness, Quality, Professionalism, Value
T · 24 October 2022
Agent replied · 23 October 2024
Dear Tuan,
I personally evaluated your correspondence with Satnam and found him to be the complete opposite of what you have described.
Numerous times he would respond to you after work hours up to 9.30pm via text and email. Further he indicated various times what level you had to be to secure the sale of this house.
Only when prompted and when there was a higher offer you indicated you were willing to increase which was still not at the desired level. The seller decided to go with the best offer which in this case was £12,000 more than what you had proposed. We pride ourselves on and are obliged to achieve the best price for our vendor.
I’m sorry it didn’t work out and wish you well with your property search.
Best wishes,
Jakub Orna
Managing Director
★★★★★ 1/5
TrustpilotMissed Appointments, Missed Opportunities
I was interested in a flat they are selling and had arranged two appointments with Martin, both of which he failed to attend. He has not contacted me since. As a result, I will be investing elsewhere. Sellers should be aware: this is not how you want your property sale to be managed.
Kirsi · 19 September 2025
★★★★★ 5/5
GoogleI rented with Reliable Homes, I wanna say I really big thank you to the best person that I ever had, Kelly was amazing. She was very friendly and professional. Kelly gave follow up about everything and made a really good experience. Kelly Thank you so much again.
Gilaine · 25 October 2018
Agent replied · 23 October 2024
Many thanks for your kind feedback and we're glad you're enjoying your new property. All the very best from the whole team at Reliable Homes
★★★★★ 5/5
GoogleReliable Homes made my first time renting so easy. Out letting agent James Collinson was very supportive and understanding of all our needs. Thank you so much! I would definitely recommend the company (and James) for anyone who is looking for an agency they can trust.
Harriet · 25 October 2019
Agent replied · 23 October 2024
Thank you for your review Harriet, your feedback is much appreciated. We hope you are enjoying your new home. Regards, Victoria - Reliable Homes
★★★★★ 5/5
GoogleI have nothing but good things to say about Reliable Homes and especially Victoria Harvey who helped secure me my new home and had me moved in with an appropriate timescale which helped with my deadline. Was kept updated and their fees are very fair. Thanks again
Ashton · 25 October 2018
Agent replied · 23 October 2024
Dear Ash, many thanks for your kind words and the feedback shared. All the best. Kind regards, Jakub Orna, Managing Director - Reliable Homes
★★★★★ 5/5
GoogleCory Devayya was extremely professional, very understanding and knowledgeable about the area. Although at the end we found another property, I trust his advice and hopefully we can do some business in the future.PositiveResponsiveness, Quality, Professionalism, Value
Ares · 24 October 2021
Agent replied · 23 October 2024
Thank you very much for your feedback, which is appreciated. Hopefully you have settled well in your new property. If you or anyone you know needs any property help please feel free to reach out to us. All the best. Regards. Jakub Orna
★★★★★ 1/5
TrustpilotExtremely disappointing experience and…
Extremely disappointing experience and without doubt the worst customer service I have ever received from a letting agency.
Alice · 21 June 2026
★★★★★ 5/5
GoogleExceptional standard of customer service. Especially James Collinson who was unbelievably professional but really friendly. He went above and beyond; unlike some agents i have used in the past. Thank you for helping me, in what can be a stressful time! I highly recommend.
Caoimhe · 25 October 2019
Agent replied · 23 October 2024
Dear Caoimhe, thank you for your kind review and I'm pleased to hear you found our service stress free. We wish you the best of luck in your new home. Regards, Victoria - Reliable Homes
★★★★★ 5/5
GoogleCan not thank Victoria Harvey on her amazing service and advice on helping us on finding our home. Very helpful and kept us updated with everything we needed to know and have ready to move in.
Thanks again and would recommend Reliable Homes to everyone.
Nicola · 25 October 2018
Agent replied · 23 October 2024
Many thanks for your kind words. We hope you're enjoying your property. Kind regards, Jakub
★★★★★ 5/5
GoogleI would like to recommend on 💯 % Reliable Homes ltd services and especially James Collinson (our agent ) who helped us for very short period to find an amazing property ,hassle free. His professional experience made my moving experience very easy. …
Plamena · 25 October 2019
Agent replied · 23 October 2024
Hi Plamena,
Pleasure to work with such a lovely family. We really hope that you are enjoying your new home. Please get in touch during your tenancy if we can be of any help.
Thanks, James
★★★★★ 5/5
GoogleDrivers and Norris were fantastic in helping us find the perfect buyers for our property in crouch end. We have sold many properties, this was the first time using Drivers and Norris and I must say Martin Jackson support and service was beyond amazing. I cant recommend him highly enough, professional, attentive and all round amazing.
Nathan · 10 July 2025
★★★★★ 5/5
GoogleI would like to thank Victoria at Reliable Homes for helping me find somewhere to live so fast with such a small time frame! She kept me updated the full time and I have now moved into my new flat thanks to her help.
Chloe · 25 October 2018
Agent replied · 23 October 2024
Dear Chloe, many thanks for your kind feedback and we're glad you're enjoying your new property. All the very best from the whole team at Reliable Homes
★★★★★ 5/5
GoogleWe contacted Reliable Homes with regards to a property we wanted to rent. Kelly was the agent who dealt with our enquiry. She is smashing, friendly and knowledgeable. She kept us informed through every step. We could not have asked for more.
Gloria · 25 October 2018
Agent replied · 23 October 2024
Dear Gloria, many thanks for your kind feedback and we're glad you're enjoying your new property. All the very best from the whole team at Reliable Homes
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