Every review we hold for the Hardwick office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAlan Deadman was the person who came to…
Alan Deadman was the person who came to sort out the issue with my electric hob. Sadly, the hob itself proved to be faulty, but he reported it straight away to the contractor to arrange a replacement. Alan also helped me with attaching a plastic watter barrier to my bathtub to stop water from dripping from under the shower screen. Thank you so much for your help.Barbara
Barbara · 19 September 2023
Agent replied · 13 June 2024
Hello Barbara, Thank you for taking the time to leave a positive review, your feedback is invaluable to us.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotVery satisfied customer
Bradley and Andy were prompt on time and very professionally went about the tasks on their work list. Very polite and courteous and confirmed with me what needed to be done, and what they could complete. Very satisfied.
Lydia · 22 January 2026
★★★★★ 5/5
TrustpilotExcellent service from Simon
Simon was excellent and we are very grateful for his help. He was professional, friendly and very thorough throughout his visit.
Sally · 3 June 2026
★★★★★ 5/5
TrustpilotThanks For Simon Cowdrey!
One of the staff, Simon Cowdrey, has just come to deal with several problems in our home. In terms of skill, he has done a fantastic job. Problems were dealt with well with clear explanations. The work was clean and tidy, especially in terms of personality, he is pleasant and easy to deal with. We had very comfortable conversations with him, but that did not stop him from doing a fantastic job in our home. We were very grateful that Simon came to solve several problems that were difficult for us. Thank you very much! We would like to express our gratitude to him as soon as possible and that he wrote to us as soon as he left our home a few minutes ago. I wish Simon all the best!
A · 20 September 2024
★★★★★ 5/5
TrustpilotMillside Grange
We moved 6 months back in this lovely development. We had some teething issues but was resolved promptly. Especially the site manager Kish has been very very helpful, proactive and supportive. The customer service team is very responsive as well.Overall we are very pleased.
KK · 18 November 2024
Agent replied · 13 June 2024
Hello KK,Thank you for your positive review. Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotSeamless buying experience with Hills.
I recently purchased my new flat in Marleigh, Cambridge, from Hills, and the entire experience has been nothing short of outstanding. From the quality of the build to the support throughout the process, Hills has truly exceeded my expectations.Wiktoria and Isaac were incredibly supportive during the purchasing process. They guided me through every step, always available to answer questions, provide updates, and offer reassurance.Even after moving in, Hills has continued to provide exceptional service. Georgia from the aftercare team has been amazing, quickly arranged to address the few minor snags I encountered. Her prompt responses and efficient coordination provided the peace of mind I needed. If you're considering buying a property from Hills, I can't recommend them enough. The quality of the build, coupled with the excellent customer service from start to finish, has made the whole experience in Marleigh, Cambridge, a fantastic one.Thank you to the entire Hills team for helping me buy my first home.
George · 16 September 2024
★★★★★ 5/5
TrustpilotWell done Peter
Peter arrived promptly and did a great job. He was friendly, helpful, worked cleanly and efficiently. Would definitely recommend him!
Dorothy · 23 September 2026
Agent replied · 24 September 2026
Dear Dorothy Tasker,
Thank you for taking the time to share your experience. We’re delighted to hear that Peter arrived promptly and carried out the work to such a high standard. It’s great to know that you found him friendly, helpful, clean and efficient, and that you would recommend him. We’ll make sure your lovely feedback is passed on to Peter.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotWe appreciate Mike Lewis service
We appreciate a great attitude and a professional work done by Mike Lewis. He is helping us to fix the problems that were left behind after the construction been done. I have a positive outlook towards the future of the project. If things can be fixed and they are gradually getting better-all is going to be good. Thank you Mike Lewis for your service.
Polina · 6 November 2023
Agent replied · 10 June 2024
Hello Polina,Thank you for your positive review. We really appreciate you taking the time to share your experience. We are glad Mike was able to demonstrate Hills commitment to excellence. We will be sure to pass on your kind words.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotPeter Miller did a great job
Peter was primarily responsible for repairing the walls, but he also took the initiative to assist with other maintenance tasks. He was diligent and attentive in his work, and he made sure to clean up the area thoroughly before leaving. I am very impressed with his professionalism and would highly recommend him to anyone in need of similar services. Thank you for sending such a skilled and conscientious staff to my home.
Eve · 1 April 2023
Agent replied · 23 December 2024
Hello Eve, We are happy to see you were satisfied with your service and will pass on your kind words to Peter. Thank you for taking the time to leave a review. Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotThanks to Simon Cowdrey
One of Hill's operatives, Simon Cowdrey, had come to handle quite a few issues at our home just now. Skill-wise, he had done a great job. Issues were well managed with clear explanations. We valued a lot on his clean and tidy work, in particular. Personality-wise, he's very kind and easy-going. We had very comfortable conversations with him, but these didn't stop him from carrying out his great work at our home. On top of the assignments from Hill, Simon also did extra work to help fix a few other issues identified on the spot. We felt very grateful that Simon came and resolved many issues that were difficult to us. Thank you very much! We would like to express our thankfulness to him as soon as we can that we wrote this review once he left our home a few minutes ago. Wish Simon all the best!
D · 12 September 2024
★★★★★ 5/5
TrustpilotMichael and Richard did an amazing snagging for us
We had Michael Perry and Richard Ryan snagging up our new flat. Amazing service by both. Communication was smooth, the works of great standard, and actually I preferred working from home when they were around as I was picking up DIY hints from them :) There were a LOT of items picked up in our snagging survey and they fixed everything without even interrupting my work. Amazing work, and they actually went the extra mile by pointing and fixing things not picked up by the report and helping out mounting things on the wall for us!
Andreas · 6 May 2022
Agent replied · 10 June 2024
Hello Andreas, Thank you for taking the time to share your experiences of Michael and Richard, and we're glad to hear you picked up some useful tips along the way. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotWhat a wonderful & touching experience! Thanks to Louise Bigg & Antonia Jones!
It was really a very nice and unforgettable experience when I and my husband who first came to Cambridge went to the show house office of the Timberworks construction site and trying to get some information about the sale there. Though at that moment, I was not sure whether I would really buy the apartment there, Antonia has been serving us with her great hospitality and patience. The warm experience really impressed us! Our genuine THANKS to Antonia!!!We are also much much impressed to meet Louise who has been giving us a great great helping hand in the process of our aquaintance of the house on sale in the Timberworks as well as the whole processing of reservation & exchange. As a matter of fact, Louise's kindness and caring concern and her keeping in touch with us during the processing of the purchase really makes us feel much comforted and confident to go through the specific, legal but totally unfamiliar steps to us. So. our deepest THANKS to Louis! We are so happy to succeed in finishing the progress up to "the exchange" by now. Genuinely speaking, as a new comer to Cambridge. we are really impressed and touched by the warm, genuine, helpful, patient and caring attitude as well as the clear and relevant professional help & advices from Louise Bigg and Antonia Jones!!!!We very much appreciate their hard work and terrific working attitude as well as their awesome services to us! Our big big THANKS to Louise Bigg & Antonia Jones. the two pretty and kind ladies. Wish them all the best and good luck, good health!
Jackiewl · 29 April 2022
Agent replied · 24 August 2024
Hello Jackiewi, Thank you for sharing your review of purchasing a new Hill home. We're absolutely delighted to hear that you had a positive experience with us, and will pass your kind messages on to the members of the team you have mentioned.Many Thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotHappy with Hill
I love my Hill house in Eddington and have been constantly delighted by the care and thought that has gone into the design and the details. Everything was extremely well handled by Nathalie from my first enquiry. There have inevitably been one or two snags, but these have been helpfully pursued and resolved by Angela. One of these dealt with today by Jamie who has done an excellent job and put things back together perfectly. It feels good to be able to call on such a dedicated team.
Jacqueline · 30 March 2022
Agent replied · 10 June 2024
Hello Jacqueline,Thank you for taking the time to leave a review. We are pleased you have received the high standard of customer care that we pride ourselves on. We will pass your comments on to the team.Wishing you all the best in your new home.Hill Customer Service
★★★★★ 5/5
TrustpilotFab work from the awesome duo Peter Miller and Michael Chapman
Both Peter Miller and Michael Chapman were assigned to my property in Azalea Avenue to address a multitude of snags. Since arriving first thing in the morning through to late afternoon, both of these gentlemen worked continuously to ensure that most of the snag list was resolved. Credit to both of them for their continued professionalism and friendliness. They are always welcome and I recommend them both for other Hill property owners should you need aftercare support. 10/10
Christopher · 18 September 2024
★★★★★ 5/5
TrustpilotFive Stars 🌟
Had Peter Miller doing some work at mine today. Fantastic work yet again, friendly and helpful. Five stars!
Iain · 22 September 2026
Agent replied · 24 September 2026
Dear Iain Canty,
It’s lovely to hear that Peter Miller has once again provided such a positive experience. Thank you for taking the time to leave us a review. We’re delighted that you were pleased with the quality of his work and found him to be friendly and helpful. We’ll make sure your five-star feedback is passed on to Peter.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotWe've been having quite a lot of minor…
We've been having quite a lot of minor repairs since moving in to our new flat, and Ms Sarah Key has been most patient and efficient in helping us arrange for maintenance and contact the relevant parties on our behalf. We are most grateful for her professional service and we really appreciate her friendliness and helpfulness. Thank you, Sarah!
Miss · 8 January 2024
Agent replied · 10 June 2024
Hello Miss Lam,We are happy to hear you were pleased with Sarah's recent assistance. We will be sure to pass on your feedback.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotReally happy with Barry
Really happy with Barry, he turned up on time to inspect an issue with our skirting in our en-suite, suggested two different remedies and he decided to do the one that took longer but felt would give us the better outcome long term. Wasn’t expecting it to be done straight away. Work was carried out in a neat way really good job and tidied as he went. 5 star from us.
Garry · 20 December 2024
★★★★★ 5/5
TrustpilotSimon attended from Hill group to…
Simon attended from Hill group to undertake some work in our house. He was very friendly, professional and polite. Simons work has been to a very high standard and he has gone out of his way to come back and resolve some other outstanding jobs. Simon made sure that he tidied up after himself. I would highly recommend him.
Satty · 21 December 2023
Agent replied · 10 June 2024
Hello Satty,Thank you for your review. Simon will appreciate you sharing your positive feedback with us. Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotAndy did a great job restoring MVHR…
Andy did a great job restoring MVHR boxing, covering vent pipes exposed after replacement. Very happy.
N · 22 September 2026
Agent replied · 24 September 2026
Dear N Rutherford,
Thank you for taking the time to share your feedback. We’re really pleased to hear that Andy did a great job restoring the MVHR boxing and covering the exposed vent pipes following the replacement work. It’s great to know you were happy with the finished result, and we’ll make sure your kind feedback is shared with Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotHappy Customer - Millside Grange
I have been liasing with Angela McDonagh at Millside Grange in Croxley Green for the last few months to purchase my new home, cant wait to move in very soon and I have been so happy with the service, communication and overall professionalism with Angela, she is a credit to your team and has always been there to answer all of my questions. Thank You.
Deborah · 28 May 2026
★★★★★ 5/5
TrustpilotGreat customer service from Nicole…
Great customer service from Nicole Spanou, Kelvin and Luca/IJC, Thank you!Last week, we found Water Leakage problem from the pipe at top of the boiler. Nicole is nice and very quick follow up since it is affecting use of boiler in this winter time. Luca came and fixed the pipe problem and solved the problem, Kelvin was done excellent job for the ceiling after discussed.We highly appreciate with their professionalism.
Virginia · 9 December 2024
★★★★★ 5/5
TrustpilotHad Andy visit today was lovely
Had Andy visit today was lovely, very helpful and did a great job. Thank you !
Jessica · 18 September 2026
Agent replied · 24 September 2026
Dear Jessica Reid,
Thank you for taking the time to leave such lovely feedback. We're delighted to hear that Andy was helpful and did a great job during his visit. We'll be sure to pass your kind words on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotA massive thank you to Claire Wiggins…
A massive thank you to Claire Wiggins for all her help this morning. All residents of our building woke up to no hot water and Claire was fantastically helpful when we phoned alert Hills to the problem. She took the details and promised to phone back . Within 40 minutes she did and she said that she had emergency engineers on the way. 3 hours later , everything was fixed and back on . Efficient , professional, friendly and speedy service from Claire , thanks so much
Nicholas · 25 June 2024
★★★★★ 5/5
TrustpilotPremium Customer Service
A highly positive customer experience deserving of 5 stars, credited to the team at Hill Rayner’s Green, Fordham and a personal thank you to Maria Gatehouse (Sales Executive). She delivered her role with gold-standard professionalism and complimented it further through her genuine care for our experiences and delivering on her commitments. Maria even went beyond our expectations by continually ensuring momentum remained in the sale/purchase chain. We certainly had a bumpy ride to get to where we now and if Maria was not there to guide us through that journey, we would not be enjoying this beautiful forever-home (or retained our sanity!). Thank you Maria. Hill is lucky to have you.
Chris · 25 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
