Every review we hold for the Hardwick office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRaalf Fallaha to the rescue
Raalf Fallaha was super with the job and more. Went beyond the assigned job and did an excellent touch up and fixes and even the mould in my bathroom which I’m forever grateful for for his time and all the advice he’s given. Thank you ever so much for such an amazing service/job.
Luse · 18 December 2023
Agent replied · 10 June 2024
Hello Luse,Thank you for taking the time to leave us a review. We are happy to see you were pleased with Raalfs work. We shall pass the message on.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotVery pleased with the service today
Raalf Fallaha was who visited today. Very nice guy. He came to fix a door that was catching and he also checked the other doors for me which he discovered another door needed attention and carried that out too and also managed to fix my bath tap which I had an additional appointment for so I'm very pleased he managed to get all that done at the same time.
Johanna · 10 October 2024
★★★★★ 5/5
Trustpilotmichael perry fixed my door
michael perry fixed my door , securely fastened
Precious · 9 October 2026
Agent replied · 10 October 2026
Dear Precious,
Thank you for taking the time to leave us a review. We’re pleased to hear that Michael was able to fix your door and ensure it was securely fitted. We’ll make sure your feedback is shared with Michael.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotThanks michael perry for fixing my…
Thanks michael perry for fixing my kitchen plinths
Ahlam · 9 October 2026
Agent replied · 10 October 2026
Dear Ahlam Khalifa,
Thank you for taking the time to leave us a review. We’re pleased to hear that Michael was able to fix your kitchen plinths. We’ll make sure your appreciation is passed on to Michael.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotExceptional Service and Beyond: A 5-Star Review for Simon
I had an excellent experience with Simon, who came to repair my door lock. He arrived just 5 hours after contacting the company, which was impressively fast. Simon was not only polite and quick in fixing the door but also took the extra step to explain the vent and location the bathroom heater switch, adding value beyond the immediate repair.I'm giving Simon a well-deserved 5 stars for his outstanding service, professionalism, and the helpful tips he shared. His assistance greatly improved my day, and I highly recommend his work.
LL · 25 March 2024
★★★★★ 4/5
TrustpilotAmazing viewing arranged by Hoss and…
Amazing viewing arranged by Hoss and the team. Fantastic service. Many thanks
Leo · 24 May 2026
★★★★★ 5/5
TrustpilotGreat service from Michael Chapman
Great service from Michael Chapman
Quick, clean, good chat
Themantawi · 30 September 2026
Agent replied · 10 October 2026
Dear Themantawi,
We really appreciate you taking the time to share your feedback. It’s great to hear that Michael provided such a quick and tidy service and was friendly during his visit. We’ll make sure your positive comments are shared with Michael.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotHills snaggers are the best
Michael chapman was brilliant today and was so professional thank you
Terrie · 17 September 2026
Agent replied · 24 September 2026
Dear Terrie Stuart Vant,
Thank you for your lovely feedback. We're so pleased to hear that Michael was brilliant and demonstrated such a professional approach during his visit. We'll make sure your positive feedback is shared with him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAndy has been Helping with cosmetic work on my Home, after identifying a leak
Andy Delaforce has been helping me fix a leak , and has come back again to finish off all the final cosmetic work, insuring the place is as good as new. He is always brings a cheerful approach to his work , and is very respectful of my home. Hill are lucky to have such a great member of staff. I'm also very Happy with Hill's after care, Customer service team , they get back to me when they say they will, and want to make sure you are happy with all the work completed, which I am.
Colin · 20 March 2024
★★★★★ 5/5
TrustpilotFaik and Claier wings is very friendly…
Faik and Claier wings is very friendly and helpful thank you
Mass · 15 September 2026
Agent replied · 24 September 2026
Dear Mass Shamal,
Thank you for your review. We're happy to hear that Faik and Claire were so friendly and helpful. We'll be sure to share your feedback with them both.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotSnag List Completed with Courtesy and Class
We recently had our snagging list completed by Hill employee Peter Miller who was absolutely excellent. Courteous, professional and hard-working, Peter worked through a list of fixes to our property, keeping all areas clean and tidy.Peter was as absolute credit to the company he represents and having him work in our home for three days was no disruption at all to us, despite working from home and tending to three children and a dog.It says a lot about the company that they hire this calibre of individual.Many thanks!D&A
David · 6 March 2024
★★★★★ 5/5
TrustpilotBradley was very professional
Bradley Sullivan was very professional and polite this morning and has done a first class job repairing some damage to paintwork done accidentally by removal men when we moved in.
Graham · 23 December 2025
★★★★★ 5/5
TrustpilotMoisture issue fixed by Andy Delaforce
Had a moisture issue on a skirting board due to a leak and Andy Delaforce came to fix it, he did a brilliant job, very friendly and professional. Thanks Andy
Ludmilla · 20 December 2025
★★★★★ 5/5
TrustpilotWas amazing experience from Richard…
Was amazing experience from Richard today was very helpful
Cerys · 23 September 2026
Agent replied · 24 September 2026
Dear Cerys,
Thank you for taking the time to leave us a review. We’re delighted to hear that Richard provided such a positive experience and was helpful during his visit. We’ll make sure your kind feedback is passed on to Richard.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotFantastic!
We were assisted today by Michael Chapman to do a few snagging jobs for us. Michael was very professional and knowledgeable and actually done a couple of extra bits of snagging for us that weren't on his list. His workmanship was very good.He was also a thoroughly nice guy.Mr and Mrs Turner
Tracey · 28 November 2023
Agent replied · 10 June 2024
Hello Mr and Mrs Turner,We pride ourselves on great customer service and we are pleased this was delivered by Michael on his recent visit to your home. We really appreciate your feedback.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotRichard Ryan,
Richard Ryan,
Amazing service, very helpful and friendly.
Shenoy · 28 September 2026
Agent replied · 10 October 2026
Dear Shenoy Rego,
We really appreciate you taking the time to share your feedback. It’s wonderful to hear that Richard provided such friendly and helpful service. We’re pleased that he made such a positive impression, and we’ll make sure your kind comments are passed on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotBarry from East London was great…
Barry from East London was great despite the lack of coordination from Hill, he had poor instructions and my petitions for what needed to be fix as it was not fully communicated to him. All resulting in me being left unsatisfied with the job itself even though Barry was lovely and very capable of the job, what was done was done well by him, but multiple things were left unfurnished because of the lack of communication. I am not please by the way Hills has managed my issues.
Maribel · 16 February 2024
★★★★★ 5/5
TrustpilotMaggie Sun and Chloe G were outstanding
Maggie Sun and Chloe G were outstanding in helping us find our perfect house. They were incredibly patient with us while we considered our options and decided on the right house for us. We dealt with Chloe mainly, who was so kind and personable, and absolutely lovely to our two little girls who had to attend site visits and meetings with us due to lack of childcare. She also understood this decision was going to affect them as well as us, and helped my eldest get excited about her new home! During the weeks that followed, Chloe helped the exchange process go incredibly smoothly; there weren't any questions she couldn't answer and she was well versed in all the conveyancing side of things etc. She also worked hard contacting the solicitors on our behalf when applicable. After completion she even checked in to see how we were settling in and enjoying our new home. We never felt like we were part of a conveyor belt. Thank you Chloe (and Maggie)
Victoria · 14 February 2024
★★★★★ 5/5
TrustpilotVery happy once again with Hill
Very happy once again with Hill. Kelvin came to fix an issue with our front door. The issue turned out to be cosmetic but Kelvin still rectified the appearance by going out to source the correct paint after filling the gap which had appeared by the door hinge. Kelvin was very polite and helpful and kept me updated at all times. Thanks very much Kelvin.
Hellsbells8334 · 17 October 2022
Agent replied · 10 June 2024
Hello Hellsbells, Thank you for taking the time to leave a review, we are pleased you received our usual high levels of customer service. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotRichard was fantastic
Richard was fantastic, quick & clean. Thank you!!!
Surelydivine · 5 June 2026
★★★★★ 5/5
TrustpilotGreat work carried out correcting our ceiling issue
Michael Chapman from Hill did an excellent job correcting our ceiling issues. He arrived first thing to start the job, was friendly and kept me updated at all times on the progress. The lounge was left clean and he'd ensured to keep everything covered whilst doing the job. Very happy with the work carried out and would highly recommend Michael.
Hellsbells8334 · 27 March 2023
Agent replied · 10 June 2024
Hello,Thank you for leaving such a pleasant review. We will let Michael know the kind words you left about him doing such an excellent job.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotExceptional Service by Alan Deadman for Door handle Repair
I recently had the pleasure of engaging Alan Deadman (from Hill) to fix the handles on my doors, and I must say, his work was nothing short of fabulous. Not only did he meticulously repair all the malfunctioning door handles, but he also took the initiative to inspect and confirm that every other lock in the house was in perfect working order.Alan's attention to detail and commitment to ensuring complete functionality impressed me greatly. He demonstrated a high level of professionalism and skill in his work. The peace of mind that comes from knowing all the locks are secure and functioning correctly is invaluable.I would highly recommend Alan Deadman for any lock repair needs. His thorough approach and excellent customer service truly set him apart in his field.
Teja · 24 January 2024
★★★★★ 5/5
TrustpilotTHANKYOU LauraWhen you commit to purchase a property…
When you commit to purchase a property which hasn’t been built yet you have to invest a great deal of trust. On and after completion you need a helping hand and Laura was right there: very reassuring, attentive to detail and supportive. Big thanks to you Laura; you really made a difference.
Jeremy · 12 October 2023
Agent replied · 10 June 2024
Hello Jeremy,Thank you for taking the time to leave us a 5* review. We pride ourselves on great customer service, and we are really pleased this was delivered by Laura. We will be sure to pass on your appreciation.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotAlan Deadman was amazing
Alan Deadman was amazing. He was booked for a simple tape repair and repaint, but the level and of care and attention he took to such a small job was wonderful. He treated it like the most important task he has that day, and took plenty of time to get it done right. Couldn’t be happier with the service, thank you Alan!
Laura · 27 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
