Trusted Agent profile · Hardwick
★★★★★
1,495 reviews across 2 platforms
St. Neots Road, Hardwick, CB23 7QL
Hill Residential Limited's office in Hardwick, at St. Neots Road, is rated 4.9 out of 5 across 1,495 reviews on two platforms, including 2 Google reviews rated 4.0.
Every review we hold for the Hardwick office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service from Richard
I had noisy piping which needed sorting. Richard was extremely helpful and polite. He inspected the area and explained the steps he would take to resolve the issue. He sound proofed the area with loft insulation. Richard was extremely efficient and also offered to oil my door hinges while he was here. I am very happy with the service he provided.
5/5
TrustpilotRaalf was prompt on time and did a…
Raalf was prompt on time and did a thorough investigation of the issue, he found the culprit which we both thought solved our issue. Through no fault of his own, the issue is still present, but I can’t fault how hard he tried to find the issue and fix itz
Hello Michael,Raalf will be pleased to hear your positive review.Many thanks,Hill Customer Service
5/5
TrustpilotBradley was great
Bradley was great - very personable and professional. Got the job done in a timely manner - thank you
5/5
TrustpilotGreat and thanks to Simon Cowdrey
Simon made a great job for painting my garage door and the main door. He is very nice, polite and give additional advices on the brand and code of the paint color. He is a dog lover and so do us, we had a great talk and thanks for his service
Hello Mr Tang,Thank you for taking the time to leave us a review. Simon will be pleased to hear your positive feedback.Many thanks,Hill Customer Service
5/5
TrustpilotFantastic operative! But would not buy another Hill property
Would not buy another Hill property given the number of issues. However the operatives are fantastic. Had Ben Aken come around to do some repairs, and was absolutely blown away by the kindness, communication and level of service. There was plaster coming off the wall and he did a proper investigation for dampness as well as a thorough job sanding/repainting it, very polite and explained steps throughout.
5/5
TrustpilotBarry came to 107 Turing Way to put apply sealant around the bathroom sink and tap.
Barry came to 107 Turing Way to fix the tap in the bathroom. He realized my toilet flash isn't working and he fixed it.Plumber was here before, and couldn't fix it. He said he needs to order new part...But Berry sorted it out.Very thankful for the extra effort.
Hello Marija,Thanks for taking the time to leave us positive feedback. We will share it with Barry.Many thanksCustomer Service
5/5
TrustpilotExcellent Operatives Mike Perry, Mike Chapman and Mike Lewis
Mike Perry, Mike Chapman and Mike Lewis were the Hill operatives who attended my property to make good some bits and fix some snags. I have high standards and they more than met them; they made my house look supreme and handled everything with grace and good humour!! They are a credit to the company and it was a joy to have them visit and carry out the works. Thank you guys
5/5
TrustpilotA big thank you Alan - Customer Service Representative
A big thank you Alan who visited us last week. It is pleasing to know that small snagging issues are treated with the same response, curtesy and professionalism a year down the line from moving in, and meet the Hill Residential Customer Service pledge of a two year warranty.
Hello Della, We are pleased to see your snagging issues were resolved by Alan. Thank you for taking the time to leave a review.Many thanks, Hill Customer Service
5/5
TrustpilotThank you to Nicole and Kelvin
Since the carpet of my son's room was damaged due to the water leakage from the bathroom next to it and it has to be replaced. That means we have to remove everything out of the room and thanks to Nicole who has arranged Kelvin to help us. Nicole is very responsive and Kelvin is gery helpful. They are both very polite and considerate, they understood our needs and tried to help as fast as they can.
5/5
TrustpilotHigh quality service from Tom
Tom was very patient and careful in explaining the new house we were about to move into, and it took him a whole morning. From the history of Cambridge to the development of Hill, the future development plans of the building where we are located. We are very much looking forward to the new life that is about to begin, and think the standard of Hill's company is really amazing!
5/5
TrustpilotCameron Prentice delivers on minor snagging matters......…
A brief line to thank Cameron here on site at Eden Green for coordinating with Sarah Key in Customer Services and resolving a couple of minor snagging matters rapidly for me. Cameron was extremely attentive and organised the trades in question to visit at times that were suitable to me. No fuss, no bother. Excellent communication, listening and attention to detail skills that I feel need to be recognised. Thanks again Cameron.
5/5
TrustpilotKISH FROM MAINTENANCE AT CROXLEY GREEN
KISH FROM MAINTENANCE AT CROXLEY GREEN Kish has been excellent with our problems He is very knowledgeable and gets the job done quickly and with the required trade and at the said timeHe kept on sending different people from the required trades to get the job done Keep up the excellent work you are doing Once again thank you
5/5
TrustpilotThank goodness for Michael Butterworth's timely help.
The balcony sliding door suddenly got stuck and couldn't be closed or opened. I immediately contacted Michael Butterworth. After understanding the details, he quickly reached out to his colleagues, who gave up their break time to come and repair it. With their help, the door was quickly fixed. Thanks to Michael Butterworth, everything was resolved swiftly. I want to express my gratitude once again.
5/5
TrustpilotDoorframe repair
Richard from Hill attended my property to rectify damage caused by other contractors to the doorframe. The damage looked quite extreme including holes in the woodwork around the frame and damage to paintwork, he did a great job and efficiently fixed the problem, leaving this good as new. Richard was very helpful and a great help, I really appreciate his assistance.
5/5
TrustpilotA pro
A Michael Chapman came to my flat to fix some defects that I reported to the builder (Hill). Michael was very friendly and he fixed the defects in a really professional way. I am very happy with the manner that he carried out the work. Well done.
Hi Richard, Michael will be glad to hear your response, so we will make sure your words get back to him. We appreciate your feedback.Many thanks, Hill Customer Service
1/5
TrustpilotHeartbreaking
I'm a neighbour of the borough where North Gate Park is being built. The lowest price is £390,000 for 1 bedroom apartment. That's unbelievable. There's no way a normal person with a normal salary can ever afford buying their own apartment. Not even mention a single person. These houses are not built for us, workers and neighbours of Haringey.It's heartbreaking
5/5
TrustpilotI recently had my balcony repaired
I recently had my balcony repaired, and the experience was exceptional from start to finish. Richard started with a thorough assessment, pointing out areas that needed attention. Richard was transparent about the repair process and offered immediate solutions and finished in a timely manner. I have no hesitation in recommending this company and in particular, Richard.
5/5
TrustpilotExceeding expectations by a country mile
There are many reviews of Hill which are tremendous. It is too easy not to take to take the time to add to that list. However, great service is rare and it should be acknowledged. Today, the people at Hill went above and beyond for me, greatly exceeding my expectations. All this on the Friday of a bank holiday weekend. Carpenter - brilliant: practical, helpful, good communication, he listened. Kirsta (who arranged all) superb. Denise who has previously helped me: efficient and effective. We should never take great service for granted. All this and the fundamental element (a great home), Hill are superb in every way imaginable. Thank you everyone, Patrick
5/5
TrustpilotAlan Deadman has been very helpful…
Alan Deadman has been very helpful today, he took his shoe's off before entering my flat, which showed immense respect, he fixed everything that needed to be done and explained the jobs to us keeping us updated, very friendly and professional.
Hello Karima,Thank you for your feedback, we appreciate it and Alan will be pleased to hear.Many thanks,Hill Customer Service
4/5
TrustpilotAmazing property near Lampton parkside…
Amazing property near Lampton parkside and the staff at the property makes sure that we get each and every detail about the site and flats which are necessary to know for any buyer. Newvania attended us and showed us properties, she is very professional in her work.
5/5
TrustpilotHill have been very helpful and…
Hill have been very helpful and friendly, coming back to make good any snagging issues. Phil has been excellent at booking in to do work at times that suit my working hours and he always works hard and does a great job. Attention to detail and workmanship have been great. Thanks also to Wes who has sorted out some of the issues with my new hom.
5/5
TrustpilotKelvin has been an absolute pleasure
Kelvin has been an absolute pleasure. He came to the property to inspect the mould and damp. Once he done the assessment on the property he knew what had to be done. He managed to sort out the damp and mould fast and effectively. He deserve a pay raise. Great work Kelvin
5/5
TrustpilotVery positive experience at Timberworks
We had a very positive experience purchasing a house at Timberworks. Antonia and Chloe were very responsive and supportive throughout the process, and addressed all the questions we had. We are quite impressed with the service we received. Thank you once again for making it happen.
Hello Maria,Thank you for taking the time to leave us a positive review. We appreciate your feedback and Antonia and Chloe will be pleased to hear you were happy with your experience in purchasing a home from Hill.Many thanks,Hill Customer Service
5/5
TrustpilotExcellent work
Barry was a very friendly and knowledgeable guy. He did a first class job.
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