Trusted Agent profile · Hardwick
★★★★★
1,500 reviews across 2 platforms
St. Neots Road, Hardwick, CB23 7QL
Part of Hill Residential Limited, see every office.
Hill Residential Limited's office in Hardwick, at St. Neots Road, is rated 4.9 out of 5 across 1,500 reviews on two platforms, including 2 Google reviews rated 4.0.
Every review we hold for the Hardwick office, from every platform, shown as written. First names only.
5/5
TrustpilotMichael Chapman was excellent
Michael Chapman was excellent - he was approachable, easy to talk to, got the work done on time and cleaned up afterwardsThank you to Claire Wiggins for sorting this out for us as well
Dear RajendrakumarThank you for your kind review. Best wishes,Hill Customer Services
5/5
TrustpilotVery helpful service
I’ve recently moved in to my new home and as it is with new builds, there are some defects which I reported and have had an appointment booked with one of the team to attend and fix them. Today I’ve met Faik one of the Hill’s team members. He’s been amazing, very chatty, happy and helpful. He went above and beyond in his service, answered all my questions, reassured me in my doubts and also helped me resolve a little issues I had.
Hello,We pride ourselves on great customer service and we are pleased this was delivered by Faik on his recent visit to your home. We really appreciate your feedback.Many thanks,Hill Customer Service
1/5
TrustpilotAbsolutely worst team I have ever come…
Absolutely worst team I have ever come across. So unprofessional and the quality of work is terrible. They have no eye for detail and their lack of communication is appalling. We have had a number of their team saying that they are the worst company. They push jobs around and not complete what needs to be done. They acknowledge there are issues and promise to fix it but then you are ghosted. Some of the individual staff are nice and they don’t have anything to do with it but their management is the worst. Our house has issues that they have acknowledged needs to be fixed however, they keep passing on to person to person and they don’t fix it. I would never recommend them.
Hello Lana, Thank you for your feedback, we are sorry to hear of your reported issues.We are pleased to hear that our team have been in contact with you to devise a route forward and rectify the situation.Many Thanks,Hill Customer Service
5/5
TrustpilotI recently had a major repair on my…
I recently had a major repair on my home. It was expertly managed and the work completed by Andy Delaforce and Phil Way. They work together seamlessly, with such a happy and self assured way I was filled with confidence that they would get the job done with great success. They were courteous throughout the 3 day project and very respectful of my home and did everything to tidy up after themselves every day. The job seemed to go very well, even through very challenging wet weather, they got it done with a smile on there face. Also shout out to the customer service team at Hill, I was very happy with the entire experience with Hill. Many thanks 😊
Hello Colin,Thank you for your positive feedback. We are glad Andy, Phil & the Customer Service team were all able to demonstrate Hills commitment to excellence. We will be sure to pass on your kind words.Many thanks,Hill Customer Service
5/5
TrustpilotGreat workmanship by Bradley
The work was done in October 2022 but I can't put more than a year back; however I don't want this review to be missed just because I forgot to write about it: Bradley and his colleague did a fantastic job replacing part of the kitchen worktop when it was found to have a defect. Work required was complex and sensitive but he managed to put everything right and at some level better than it was before. Hill should be proud to have people like him.
Hello Thanassis,Thank you for your positive review. We appreciate your feedback regarding Bradley's work and that he has been able to demonstrate Hills commitment to excellence. We will pass on your kind words. Many thanks, Hill Customer Service
5/5
TrustpilotMichael Chapman was very good !
Michael Chapman was very good !He knew straight away what the problem was, explained it to me and then fixed it swiftly 👏🏽Very pleasant and very good guy
Hello Hubert,Thanks for taking the time to leave us positive feedback.Many thanksCustomer Service
5/5
TrustpilotPhilip Way was brilliant when coming to…
Philip Way was brilliant when coming to visit my flat. He was extremely friendly and professional, fixing all of my grouting and sealant issues. He had great attention to detail and went above and beyond with his service. Highly recommend him and this group.
5/5
TrustpilotMr Peter Miller is very professional and helpful.
Mr Peter Miller is very kind, helpful and full of humor. Not only did he repair the shower head, but he also provided many brilliant solutions to clean the bathroom and kitchen surfaces. Thank you for his enormous help.
Hello JC,Thanks for your review, it's great to hear Peter provided you with a great service. We will be sure to let him know.Many thanks, Hill Customer Service
5/5
TrustpilotAndrew did an amazing job replacing the…
Andrew did an amazing job replacing the plasterboard in my utility room. The room looks brand new. I highly recommend him!!
5/5
Trustpilotgood customs service
I moved the Hill property more than three years ago. Recently encountered a slight leak in the room of the annoying thing, also because it has been in for several years, Hill Customer Service Coordinator Nicole Spanou is still eager to find the then service provider for me to solve the difficulties!
5/5
TrustpilotRaalf
Raalf was brilliant. He was punctual, worked efficiently and did an excellent job. He also showed me the before and after pictures of his work explaining what has caused the problem and highlighting what he had done to ensure this didn’t occur again. I was very grateful for this.
5/5
TrustpilotBradley Sullivan was very professional…
Bradley Sullivan was very professional and did a good job in fixing the mould built up underneath the silicone sealant in the shower area. Thank you for fixing this issue
Hello Ramya,Thank you for your positive feedback. We will be sure to pass it onto Bradley.Many thanks,Hill Customer Service
5/5
TrustpilotSimon went the extra mile to make sure…
Simon went the extra mile to make sure everything was perfect! And gave me some fantastic pointers and tips too. He was super friendly and professional. I couldn’t have asked for more. Extremely highly recommended!
Hello Customer,Thank you for your positive review. It's great to heard Simon has provided you with their expertise and were able to demonstrate Hills commitment to excellence. Many thanks,Hill Customer Service
5/5
TrustpilotRichard’s work at 1 Northam Avenue
Richard was Professional, friendly and polite attending 1 Northam Avenue this morning, he went above and beyond to fix the problems and explain why it was happening as well as adding extra to his work load. I am very happy with his work and would recommend him to anyone in the area.
3/5
TrustpilotGreat service, just a shame it took so long to get it
We had a problem with our back door that took 2 years to get to a resolution. It's frustrating it took this long when Mike Lewis (who deserves 5 stars) came and fixed it within half an hour. He is an asset to Hill with his very friendly manner and thorough understanding of the problem and how to fix it. If we'd had a visit from Mike 2 years ago, this would have been a 5 star review!
Hello,Thank you for providing us with your valuable feedback, we appreciate you taking the time to do so. It's great to hear Mike has been able to demonstrate Hills commitment to excellence. Many thanks,Hill Customer Service
5/5
TrustpilotMichael Chapman was very helpful today
Michael Chapman was very helpful today! Attentive to details and even fixed my broken tap while he was waiting for the patching he did to dry! Thank you so much!
Hello Toni,Thank you for your review. We will pass on your thanks to Michael which he will be pleased to hear.Many thanks,Hill Customer Service
5/5
TrustpilotKitchen ceiling 41Howells Way
Kelvin came to finish painting our kitchen ceiling which had been repaired following a water leak. He turned up on time and did an excellent job. He was courteous and polite and friendly. He deserves praise and reward for his work and manner. He is a credit to your company. Thank you Kelvin.
5/5
TrustpilotAn very experienced and helpful operator
In the last two days, Michael Perry was helping to replenish the doors and wood frames. He also painted the splash board in the kitchen as there was splash marks. We found Michael is very polite, skilful, very experienced, helpful and is willing to go extra mile. Kept us informed about what he was doing and why. He has sense of humour. Highly recommendable.
5/5
TrustpilotPeter was respectful and friendly.
Peter Miller was the engineer sent out to sort a leak we had in our shower, he was friendly, respectful and a clean worker. Explained the job he was doing and showed us before and after pictures. Very happy with his work.
5/5
TrustpilotReliable and on time
Michael Perry has been very reliable so far. He made sure that our door edging was glued in tight. He was considerate to have a mat on the floor for protection as well.Appointment setup was also convenient. And I received a confirmation message and reminders a day before and on the day.
5/5
TrustpilotCustomer service at Hill
Customer service at Hill coordinated by Nicole Spanou is simply the best. Nicole is highly organised professional, she is knowledgeable and provides timely and efficient customer oriented service.
Hello Tatiana, Thank you for your feedback. We are so happy Nicole was able to provide you with her expertise and demonstrate Hills commitment to excellence. We shall be sure to pass on your kind words.Many thanks, Hill Customer Service
5/5
TrustpilotWe recently purchased our flat through…
We recently purchased our flat through Hill  and had an overwhelmingly positive experience. The entire process, from reservation to completion, was seamless and expertly managed. Hoss and Newvaina demonstrated professionalism, responsiveness, and helpfulness at every step.
5/5
TrustpilotReally happy with the whole experience
Really happy with the whole experience. Maggie Sun and Alan Paske were always available to answer our questions and keep us updated throughout the process. Every detail was accounted for, and they were very accommodating and helpful. Thank you very much!
5/5
TrustpilotMy experience with Hill is great
My experience with Hill is great. Their customer care team is very responsive. So far all my issues have been cleared very quickly. Nicole is a very good customer care team member. Thank you!
Hello Mr Jiang, Thank you for your positive review. It's great that the team provided you with their expertise and were able to demonstrate Hills commitment to excellence. We will pass on your kind words.Many thanks, Hill Customer Service
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