Every review we hold for the Hardwick office, from every platform, shown as written. First names only.
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5/5
TrustpilotGreat work
Great work. Michael Perry, who came to my house to complete a job in my bathroom, and I couldnβt be more impressed! From the moment he arrived, Michael was professional, courteous, and focused on delivering top-notch service. He took the time to explain the work that needed to be done and made sure I was comfortable with the plan before starting.Not only did he complete the job efficiently, but the quality of his work exceeded my expectations. The bathroom looks amazing. Michael was also respectful of my space, keeping things tidy and cleaning up thoroughly once the job was finished.I highly recommend Michael Perry for any home improvement projects, his expertise, attention to detail, and friendly demeanour makes him a standout professional!
Azadullah Β· 12 December 2024
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5/5
TrustpilotBarry is brilliant
Barry is brilliant identifying and fixing a leak in our family bathroom. We are impressed by his high quality of work, would give 100 stars if allowed.
Kenneth Β· 27 May 2026
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1/5
TrustpilotTHE WORSE EXSPERIENC OF MY LIFE
Please stay away from this builder. I'm living my worse nightmare after spending all my saying and lifetime mortgage. A brand new flat, that has more problem than a century old abandoned house! Everything was wrong, from floor, to ceiling. During the first 2 years a had 50 people over hundreds of appointment trying to rectify the issues. Now the latest, a very bad water leaking, in a brand new flat, and obviously being outside the 2 years warranty Hill wash their hands as well Swan the developer. Please don't fall in my situation and go for different option, anything would be better than the quality provided from Hill! I would love to share pictures as wards can't describe it!
David Β· 28 December 2022
Agent replied Β· 24 August 2024
Hello David, Thank you for your feedback, we are sorry to hear of your reported issues.We are pleased to hear that our team are in contact with you to devise a route forward and rectify the situation.Many Thanks,Hill Customer Service
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5/5
TrustpilotThanks
We moved into the new apartment in September of 2023. We have been very pleased with the help of Laura and Sarah Key in resolving some of the issues that came up. Sarah is especially prompt in her responses, and the problems were solved satisfactorily. I would like to applaud Sarah's conscientious attitude and helpful manner.
Mr Β· 17 July 2024
Agent replied Β· 10 June 2024
Hello Mr Sheng,Thank you for your feedback.Many thanks,Hill Customer Service
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5/5
TrustpilotGreat worker
Today hill group come out to do some repairs on my HA property, I was lucky enough to be sent Raalf Fallaha. Raalf was very polite and helpful I fact he went above and beyond today by helping me with some other things I had wanted help with, he respected my property by removing his shoes without being asked he worked clean and safely which was another respected thing! Raalf even gave my property a lovely compliment which was great for me to hear! Thanks again and I hope he can hear about my review! God bless Kane.
Kane Β· 20 November 2024
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5/5
TrustpilotAlan Deadman
Alan Deadman was assigned to the jobs raised for our property. He was prompt and on time, which is appreciated when you've made arrangements to be in. He was really polite and easy to talk to, and was absolutely fantastic with our two young children. This meant a lot to us given the fact he was a stranger in their home. The Jobs were completed to a high standard and he was happy to answer all of the questions we asked. He's an asset to Hill. Thank you again Alan.
Chelsy Β· 17 November 2024
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5/5
TrustpilotHappy with our new home and Hill's after sales support
We chose Hill for its reputation for great customer care and build quality, and overall, our experience has been positive.The buying process was smooth and efficient, special thanks to Maggie and Alan! Now, after living in our new home for three months, weβre extremely pleased with the property.While we did encounter a few snags, some major, most minor, the after-sales support has been great, giving us peace of mind even when things seem to go wrong. A big thank you to Nicole and Lynsey, who ensure all our issues are resolved quickly and professionally. Weβd also like to highlight the excellent work of Mike Lewis, a Hill operative, who handled most of our repairs and also installed a pull-out larder for us. Mike was not only professional and efficient but also took the time to explain how various features around the house worked, which we really appreciated.
Shelly Β· 14 November 2024
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5/5
TrustpilotTough Job Satisfactorily Completed by Simon Cowdrey
Tough Job Satisfactorily Completed by Simon Cowdrey.Several weeks ago, we have been hearing sounds like when a smoke alarm is running out of battery. However, we failed to identify any single alarm in our house making the sounds. Later we found the sounds coming from the loft. After reporting to Hill, no one certainly told us if there would be an alarm on the loft. Then Simon was sent to us.We all know that there is a risk walking on the loft. Without any reservation or hesitation, Simon got a ladder and went up to the loft. As the ventilation there was really bad, he needed to have a mask on for breathing. Before he went up, and when he opened the loft door, almost a hundred of dead flies fell over his head and body! We felt so sorry for that, but he made no complaints or showed no discontent. He even helped to clear up another hundred of dead flies stuck to the loft door. And he continued to go up, identified the smoke alarm, and replaced the battery. He was also very kind to help check if there are any issues on the loft, which we didn't request. After coming down, he taught us how to walk on the loft safely, though not recommended to do so unless needed to.This was definitely a tough job! I witnessed the whole process and have to say, Simon is so great! Thank you very much! We would like to express our thankfulness to him once again.
D Β· 7 November 2024
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5/5
TrustpilotBarry and Paul C were friendly
Barry and Paul C were friendly, with clear communication and efficient work. They both did a wonderful job replacing our kitchen cupboard shelf and fixing the one below. It looks good as new. They went above and beyond, fixing a few other things in the room I hadn't asked for. Super happy with the results!
Laur Β· 24 September 2026
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5/5
TrustpilotI canβt speak highly enough ofβ¦
I canβt speak highly enough of Hill-particularly Richard and Angela, who were so professional, efficient and organised.After 7 months of trying to get very bad damage from damp and mold in my property sorted, my building management company did nothing and would not arrange for anyone to fix the leak, or even investigate it properly.once I contacted Hill, they acted quickly, followed up diligently and did a great job, sorting everything for me when my building management company would do nothing. I finally have the issue sorted and no longer have to live in a damp and moldy flat!
Sara Β· 1 November 2024
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5/5
TrustpilotAndrew Delaforce did a splendid job
Andrew Delaforce did a splendid job. Even repainted the wall where some workers previously had left a mark. We're really happy, thank you!
JanL Β· 22 September 2026
Agent replied Β· 24 September 2026
Dear JanL,
Thank you for taking the time to leave us a review. Weβre delighted to hear that Andrew did such a great job and went the extra mile by repainting the wall to address the previous mark. Itβs wonderful to know that youβre so happy with the finished result. Weβll make sure your lovely feedback is passed on to Andrew.
Regards,
Hill Customer Service
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5/5
TrustpilotHoss was fantastic
Hoss was fantastic, friendly, polite, and very helpful. He provided excellent service and was a pleasure to deal with. Thank you! π
K Β· 5 June 2026
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5/5
TrustpilotFixed my shower Door
Andy, Phil and Richard were great they got the job done super fast and efficient. I definitely well recommend these guys. A Team ππΌ
Barry Β· 28 May 2026
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5/5
TrustpilotPaul Coppen
I recently had the pleasure of working with Paul Coppen to address some damage in my home caused by a water leak, and I couldn't be more satisfied with the outcome. From start to finish, the experience was exceptional.After the leak, I was left with unsightly stains and peeling paint that made my space feel less than inviting. He were prompt, professional, and clearly knowledgeable about the best techniques for repairing the damage.What impressed me the most was their attention to detail. Paul Copper meticulously repaired the stains and made sure the paint was flawlessly applied, leaving my walls looking as good as new. It was evident that they take great pride in their work. They also took the time to answer all my questions and provided valuable advice on how to prevent future issues.Additionally, the cleanup afterward was thorough, and I appreciate how respectful they were of my home. Their commitment to quality and customer satisfaction truly set them apart.If you're looking for a reliable and skilled painter for repairs or any painting needs, I wholeheartedly recommend Paul Coppen. He exceeded my expectations! Thank you for the fantastic work!
Alex Β· 22 October 2024
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5/5
TrustpilotGreat Customer service from start to finish
Great Customer service from start to finish. We had looked at many sites and narrowed our search down to two possibilities. After much deliberation Hill's won the day. This was in part due to the excellent work by Violeta our initial Sales contact who was exemplary in her dealings with us. Always responsive and kept us informed all the way. The pre-completion meetings with the team gave us a great insight as to what to expect when we finally completed on the house and we were not disappointed. The build quality of the house itself was excellent too with only expected minor snags that were fixed straight away. The site manager Marcus is outstanding and even with his heavy workload always found time for our queries etc. Overall if looking for a new home it would be very much worth considering a Hill development.
Hugh Β· 19 October 2024
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5/5
TrustpilotBrilliant & Professional services byβ¦
Brilliant & Professional services by Tom & GeorgiaThanks to Tom @ Georgis, the whole family has been in our new home since last Friday. While we are happy with the overall hardware quality, some minor defects require post completion follow-up.There is also very professional & reliable salesman, Tom. He is very patient, friendly and with good trustful attitude. He always listens to our request and analyses the issues and provide his best solution during the whole purchasing process.Hill Customer Relationship Officer, Georgia is very responsive and understands our needs. She is very efficient and resourceful to get the right people to fix the issues in our house.Thank you for all your help. Highly recommended!
Emily Β· 5 October 2024
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5/5
TrustpilotI must say.
I must say that the fiddly little repairs and adjustments in my apartment were done by two friendly guys from Hills - Ben (I think his name was Aken) and his mate Peter Miller were done with care, skill and accuracy. Thanks fellas. Call in for a tea or coffee any time you are passing the area. Thanks from Brian and Pushpa.
Brian Β· 18 January 2024
Agent replied Β· 10 June 2024
Hello Brian,Thank you for your review. We are happy to see you were pleased with Ben and Peters work. We will pass on your positive words.Many thanks,Hill Customer Service
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5/5
TrustpilotGreat Team at Lampton Park
From Sales Suite to concierge and to the maintenence crew, the team have been absolutely top tier in every way. Big shout out to Vanessa for her professional and extremely friendly way of handling the purchase and post-purchase; Dhilu for his availability, his fantastic advice and for going above & beyond to handle an issue; Johnson in concierge for his willingness to help as much as he can; and Alex for resolving an issue with the door with priority and timeliness. Hill should be proud.
Shun Β· 1 October 2024
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5/5
TrustpilotAlan Deadman was the person who came toβ¦
Alan Deadman was the person who came to sort out the issue with my electric hob. Sadly, the hob itself proved to be faulty, but he reported it straight away to the contractor to arrange a replacement. Alan also helped me with attaching a plastic watter barrier to my bathtub to stop water from dripping from under the shower screen. Thank you so much for your help.Barbara
Barbara Β· 19 September 2023
Agent replied Β· 13 June 2024
Hello Barbara, Thank you for taking the time to leave a positive review, your feedback is invaluable to us.Many thanks, Hill Customer Service
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5/5
TrustpilotVery satisfied customer
Bradley and Andy were prompt on time and very professionally went about the tasks on their work list. Very polite and courteous and confirmed with me what needed to be done, and what they could complete. Very satisfied.
Lydia Β· 22 January 2026
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5/5
TrustpilotExcellent service from Simon
Simon was excellent and we are very grateful for his help. He was professional, friendly and very thorough throughout his visit.
Sally Β· 3 June 2026
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5/5
TrustpilotThanks For Simon Cowdrey!
One of the staff, Simon Cowdrey, has just come to deal with several problems in our home. In terms of skill, he has done a fantastic job. Problems were dealt with well with clear explanations. The work was clean and tidy, especially in terms of personality, he is pleasant and easy to deal with. We had very comfortable conversations with him, but that did not stop him from doing a fantastic job in our home. We were very grateful that Simon came to solve several problems that were difficult for us. Thank you very much! We would like to express our gratitude to him as soon as possible and that he wrote to us as soon as he left our home a few minutes ago. I wish Simon all the best!
A Β· 20 September 2024
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5/5
TrustpilotMillside Grange
We moved 6 months back in this lovely development. We had some teething issues but was resolved promptly. Especially the site manager Kish has been very very helpful, proactive and supportive. The customer service team is very responsive as well.Overall we are very pleased.
KK Β· 18 November 2024
Agent replied Β· 13 June 2024
Hello KK,Thank you for your positive review. Many thanks,Hill Customer Service
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5/5
TrustpilotSeamless buying experience with Hills.
I recently purchased my new flat in Marleigh, Cambridge, from Hills, and the entire experience has been nothing short of outstanding. From the quality of the build to the support throughout the process, Hills has truly exceeded my expectations.Wiktoria and Isaac were incredibly supportive during the purchasing process. They guided me through every step, always available to answer questions, provide updates, and offer reassurance.Even after moving in, Hills has continued to provide exceptional service. Georgia from the aftercare team has been amazing, quickly arranged to address the few minor snags I encountered. Her prompt responses and efficient coordination provided the peace of mind I needed. If you're considering buying a property from Hills, I can't recommend them enough. The quality of the build, coupled with the excellent customer service from start to finish, has made the whole experience in Marleigh, Cambridge, a fantastic one.Thank you to the entire Hills team for helping me buy my first home.
George Β· 16 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.