Every review we hold for the Hardwick office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMichael Chapman was really helpful
Michael Chapman was really helpful, friendly, professional. His attention to detail and professionalism has led to high standards of completed work.
W · 16 September 2026
Agent replied · 24 September 2026
Dear W. Ye,
Thank you for your feedback. We're so pleased to hear that Michael was helpful, friendly and professional, and that his attention to detail resulted in such a high standard of work. We'll make sure your appreciation is passed on to Michael.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAndy was a very helpful lovey man he…
Andy was a very helpful lovey man he was very respectful and professional and has given excellent service.
Zeneta · 2 October 2026
Agent replied · 10 October 2026
Dear Zeneta Iljiniene,
Thank you for taking the time to share your feedback. We’re really pleased to hear that Andy provided such excellent service and that you found him helpful, respectful and professional throughout his visit. We’ll make sure your kind feedback is passed on to Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAlan Deadman was amazing
Alan Deadman was amazing, turned up bang on time and got the work done efficiently and professionally
Louis · 7 October 2026
Agent replied · 10 October 2026
Dear Louis,
Thank you for taking the time to leave us a review. We’re delighted to hear that Alan provided such an efficient and professional service, and that he arrived promptly and completed the work to your satisfaction. We’ll make sure your positive feedback is shared with Alan.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotRaalf Fallaha has been great
Raalf Fallaha has been great, very efficient with repairs and quality of work in the time taken is also excellent.
Jake · 17 September 2026
Agent replied · 24 September 2026
Dear Jake Morris,
Thank you for your lovely feedback. We're delighted to hear that Raalf has been efficient with your repairs and that you're pleased with the quality of his work. We'll make sure your appreciation is shared with Raalf.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotBarry was brilliant today
Barry was brilliant today, came on time and did all the jobs to a really good standard.
Jennifer · 29 September 2026
Agent replied · 10 October 2026
Dear Jennifer Edwards,
Thank you for taking the time to share your feedback. We’re delighted to hear that Barry arrived on time and completed all the work to such a high standard. It’s great to know you were so pleased with the service, and we’ll make sure your positive feedback is passed on to Barry.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotExceptional management and problem solving ability by Sian Smith
Exceptional management, problem solving ability and highest standards of work quality was organised by Sian Smith. We’ve had multiple visits from different managers, but only Sian was able to find the root cause of the problem and offered timely and efficient service solution. All of her actions been highly organised, consistent and followed by professional attitude and timely communication. Massive thank you from us!
Tanya · 6 June 2026
★★★★★ 5/5
TrustpilotRepair was done properly
Repair was done properly. Working areas were kept tidy and clean. Swift response and clear communication.
Sam · 17 September 2026
Agent replied · 24 September 2026
Dear Sam Lee,
It's great to hear that you were happy with the repair service. We're pleased that the work was completed to a high standard, the working areas were left clean and tidy, and you experienced a swift response with clear communication. We'll make sure your positive feedback is shared with the team.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotThank you to Simon and Bobby for the…
Thank you to Simon and Bobby for the snagging work completed today. Friendly and professional.
SB · 23 September 2026
Agent replied · 24 September 2026
Dear SB,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the snagging work completed today and found the service to be both friendly and professional. We really appreciate your kind comments and will ensure they’re shared with the team.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotPerer Miller was very professional and…
Perer Miller was very professional and did a great job fixing our broken bin storage.
Dami · 18 September 2026
Agent replied · 24 September 2026
Dear Dami,
Thank you for taking the time to leave your feedback. We're delighted to hear that Peter was professional and did a great job fixing your broken bin storage. We'll be sure to pass your kind words on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotRichard was very helpful with the snags…
Richard was very helpful with the snags I’d flagged - thanks so much!
Zain · 29 September 2026
Agent replied · 10 October 2026
Dear Zain Malik,
We really appreciate you taking the time to share your feedback. We’re pleased to hear that Richard was so helpful in addressing the snags you had flagged and that you were happy with the support provided. We’ll make sure your kind comments are passed on to Richard.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAndy is lovely and polite
Andy is lovely and polite. Did a fantastic job
Nicole · 9 October 2026
Agent replied · 10 October 2026
Dear Nicole Kirkland,
We appreciate you taking the time to share your feedback. It’s wonderful to hear that Andy made such a positive impression and did a fantastic job. We’ll make sure your kind comments are passed on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAndy was friendly and completed his job…
Andy was friendly and completed his job perfectly on time :)
Federica · 15 September 2026
Agent replied · 24 September 2026
Dear Federica,
Thank you for your review. We're pleased to hear that Andy was friendly, punctual and completed his work to a high standard. It's great to know you're happy with the service, and we'll make sure your positive feedback reaches Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotThe whole experience with the Hill…
The whole experience with the Hill group was amazing but the one who made it great was definitely Nasir Uddin. He is the most helpful and patient person ever. He is also a great sales associate he can basically convince you for anything but will also help you with everything along the way. Big thanks to him
Doğa · 22 September 2026
Agent replied · 24 September 2026
Dear Doğa Çulha,
Thank you for taking the time to share such lovely feedback. We’re delighted to hear that you had such a positive experience with Hill and that Nasir played such an important part in making your journey enjoyable. It’s wonderful to know that his helpfulness, patience and dedication made you feel supported throughout the process. We’ll be sure to pass your kind words on to Nasir.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotMy experience with The Hill Group
My experience with the Hill Group was absolutely amazing!
Patrice · 21 September 2026
Agent replied · 24 September 2026
Dear Patrice Charles,
Thank you for your wonderful review. We’re delighted to hear that our team provided a positive and memorable experience while helping you find your new home. It’s great to know our colleague’s knowledge, patience, and guidance helped you make a confident decision. We truly appreciate your recommendation and wish you all the best in your new property.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotVery efficient and tidy
Very efficient and tidy. Thank you Andy
Hannah · 30 September 2026
Agent replied · 10 October 2026
Dear Hannah Georgeson,
Thank you for taking the time to leave us a review. We’re pleased to hear that Andy was efficient and left everything tidy after completing the work. We’ll make sure your kind feedback is passed on to Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAlan Deadman was amazing!
We had some repairs that was needed to our SO property, Alan arrived on time and was well equipped for all the repairs that was needed to our property. Very polite and was great with our 2 dogs in the property, cleaned up after himself and left the works area clean and tidy.
Finlee · 5 October 2026
Agent replied · 10 October 2026
Dear Finlee Brackstone,
Thank you for taking the time to share your feedback. We’re pleased to hear that Alan arrived on time, was well prepared and carried out the necessary repairs efficiently. It’s lovely to know that he was polite and considerate around your dogs, and that he left the work area clean and tidy. We’ll make sure your kind feedback is shared with Alan.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotRichard was great and efficient
Cynthia · 2 October 2026
Agent replied · 10 October 2026
Dear Cynthia Chen,
Thank you for taking the time to leave us a review. We’re really pleased to hear that Richard was efficient and provided such a positive service. We’ll make sure your feedback is passed on.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotFail is very helpful and friendly
Mrs · 15 September 2026
Agent replied · 24 September 2026
Dear Mrs Jegatheeswary,
We appreciate you taking the time to leave a review. It's lovely to hear that Faik was so helpful and friendly. We'll make sure your kind feedback is shared with him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotPatient and understanding
I spoke to Sam Coleman and Nasir Uddin, both were very helpful and understanding. They put in a lot of effort to understand what I needed and were very friendly and patient
Malek · 24 September 2026
★★★★★ 5/5
TrustpilotAlan D.
Alan D. came to do work in our bathroom and kitchen. He took time to assess the root cause of our problems and delivered quality work and left our spaces in a neat state. Besides that he was very polite and clearly explained what had to be done.
Galid · 19 September 2026
Agent replied · 24 September 2026
Dear Galid Lahdahda,
Thank you for your feedback. We’re delighted to hear that Alan took the time to identify the root cause of the issues and provided high-quality work. It’s great to know you were pleased with his professionalism, clear communication, and the condition he left your home in. We appreciate your kind words and will be sure to pass them on to Alan.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotPositive feedback on Ben Aken and Peter Miller
Ben Aken came to inspect our shower door which has been leaking water into the wood coving. He kept us updated as to what he thought the best solution would be to resolve the issue and was very friendly and polite. His colleague Peter Miller has been to our property previously and is also friendly, polite and very helpful. Ben was worried about taking the shower door out without assistance as didn't want to damage anything so Peter kindly came to assist. Ben was here many hours trying to correct the damage that had been caused and he let us know when he was going on break and also respected the time we needed to leave the house and explained he could do the next step another time. It was great to receive such a great service and Ben and the team are good at explaining everything and keeping us well informed. Very pleased with the service provided.
Hellsbells8334 · 18 June 2024
Agent replied · 10 June 2024
Hello,Thank you for your positive review. It's great that Peter and the team have provided you with their expertise and were able to demonstrate Hills commitment to excellence. We will pass on your kind words.Many thanks,Hill Customer Service
★★★★★ 1/5
TrustpilotPut your focus on the right place
I received two email from Trust Pilot saying Hill believes that my two reviews included content which goes against Trust Pilot’s guidelines. The two reviews included the name of the Managing Director and the name of the Customer Service Director. Thanks to Trust Pilot requests me to consider removing the name of these two people, I edited my relevant posts and removed their name from my posts. However, I think Hill has wrongly put their focus on my posts. They should have put their focus on the concerns that I raised on my posts. Did the Managing Director really blocked my email address? If so, this move is so very unprofessional. Why the Customer Service Director didn’t give me a response in a timely manner? This is also unethical. There are so many negative reviews on Hill’s customer service team. The director of this team and Hill’s senior management should put their focus on improving or overhauling the customer service team rather than pinpointing the reviewer mentioning their names on the posts.
Richard · 23 August 2025
★★★★★ 5/5
TrustpilotThank you Andy!
Thank you to Andy Delaforce who helped paint some scratches and marks over my walls and generously gave a noob like me a crash course on how to troubleshoot on my own next time. Also left me some paint and materials to use right away! Great service, my walls look like brand new, and he came in first thing in the morning (hats off!)
Charlotte · 22 December 2025
★★★★★ 1/5
TrustpilotAs a Hill (Hell) homeowner I wish I’d…
As a Hill (Hell) homeowner I wish I’d never bought. It’s month 13 of snagging, our storage battery doesn’t work, the battery manufacturer went bust and we have no warranty. Hill’s customer service is non existent even if you go to Head Office. Currently going to NHBC & the ombudsman as this is the only way to get help. They’re only interested in you before and when you buy, not afterwards. Avoid at all cost!
Anna · 19 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
