Every review we hold for the Hardwick office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSnagging issues completed. Well done Micheal!
We had an operative visit our property today to attend to some snagging issues. Michael Perry arrived on time and completed the jobs promptly and efficiently.
Dorothy · 12 October 2026
Agent replied · 13 October 2026
Dear Dorothy Tasker,
Thank you for taking time to share your feedback. We’re pleased to hear that Michael arrived on time and completed the snagging work so promptly and efficiently. We’ll make sure your positive comments are passed on to Michael.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotSuperb job by Simon and Barry
We’ve been having trouble with the floor flooding and pooling water in our shed. Simon and Barry did a superb job today installing a floor. Both Simon and Barry were exceptionally professional, polite, and friendly. They were very efficient in getting the work done and fixed some other snags too. Simon also gave me great advice about some other DIY projects I need to do. Thank you very much guys!
Sam · 5 January 2024
Agent replied · 10 June 2024
Hello Sam,Thank you for your kind words about Simon and Barry's professionalism at their recent visit to you, they will be pleased to hear.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotMichael perry did a great and clean job…
Michael perry did a great and clean job replacing the damage in my bathroom he was very kind and respectful thank you for your work and kindness
Hasina · 5 October 2026
Agent replied · 10 October 2026
Dear Hasina Jamshed,
We really appreciate you taking the time to share your feedback. We’re delighted to hear that Michael carried out the bathroom repairs to a high standard and left everything clean and tidy. It’s also lovely to know that you found him kind and respectful throughout his visit. We’ll make sure your thoughtful feedback is passed on to Michael.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotHill are a brilliant developer due to the people they have and Maggie is simply great
We purchased our house through Maggie at Farehurst park and the entire buying process was seamless. Maggie was never pushy and always took the time to be patient with us as we went through multiple iterations of viewings and decisions. She made the entire process stress free through how she operates. Post sale she has still been available and helpful to ensure we settle in well. Thank you Maggie
Vinod · 25 May 2025
★★★★★ 5/5
TrustpilotRichard came to my property to fix my…
Richard came to my property to fix my balcony door. Very polite and professional, nothing was too much trouble for him. I am very happy with the service
Emma · 21 September 2026
Agent replied · 24 September 2026
Dear Emma,
We're so happy to hear Richard provided such a positive and professional experience. Your kind words mean a lot to us! We will pass these on to Richard.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotPaul Coppen brilliant guy gone beyond…
Paul Coppen brilliant guy gone beyond and above and done a great job. Very pleased with the work and very friendly person. Keep up the good work mate!.
Unknown · 18 September 2026
Agent replied · 24 September 2026
Thank you for your fantastic feedback. We're delighted to hear that Paul went above and beyond, delivering a great service while being friendly and helpful. We'll be sure to pass your kind words on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotLovely and very efficient
Andrew was lovely and very efficient, paid great attention to detail.
Rita · 24 September 2026
★★★★★ 5/5
TrustpilotMichael Perry came and checked the…
Michael Perry came and checked the issue to explain and resolve. He came twice on the day as I was late getting home on the first instance.
RKS · 23 September 2026
Agent replied · 24 September 2026
Dear RKS,
Thank you for taking the time to leave us a review. We’re pleased to hear that Michael took the time to investigate the issue, explain the situation and work towards a resolution. It’s also great to know that he was accommodating and returned later that day to ensure he could assist you. We’ll make sure your positive feedback is shared with Michael.
Regards,
Hill Customer Service
★★★★★ 4/5
TrustpilotPaul C and Michael Chapman came today…
Paul C and Michael Chapman came today to address an issue on our roof, they were very efficient, found and fixed the issues and answered all my questions.
Anne · 16 September 2026
Agent replied · 24 September 2026
Dear Anne,
It's great to hear that Paul and Michael were able to resolve your roofing issue so efficiently. We're pleased that they took the time to answer your questions and ensure the necessary repairs were completed. We'll be happy to share your recognition with them both.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotGreat Customer Service and Professional Staff
Thanks Paul C and Nicole Spanou for their great help! Much appreciated.Found a potential water leakage issue and emailed Nicole for help. As it's so close to Christmas, I didn't expect Nicole to response so prompt! She arranged Paul to come the next day for an inspection. So impressed!Paul is highly professional and friendly. He did a thorough inspection and found the root cause. And immediate report to the office and recommended the follow up. All his work is professional and efficient! I am more that grateful for his help!
D · 13 December 2024
★★★★★ 5/5
TrustpilotGreat work
Great work. Michael Perry, who came to my house to complete a job in my bathroom, and I couldn’t be more impressed! From the moment he arrived, Michael was professional, courteous, and focused on delivering top-notch service. He took the time to explain the work that needed to be done and made sure I was comfortable with the plan before starting.Not only did he complete the job efficiently, but the quality of his work exceeded my expectations. The bathroom looks amazing. Michael was also respectful of my space, keeping things tidy and cleaning up thoroughly once the job was finished.I highly recommend Michael Perry for any home improvement projects, his expertise, attention to detail, and friendly demeanour makes him a standout professional!
Azadullah · 12 December 2024
★★★★★ 5/5
TrustpilotMicheal Perry and Faik came to my…
Micheal Perry and Faik came to my property to carry out some maintenance work on our doors, they were very quick and professional
Justine · 12 October 2026
Agent replied · 12 October 2026
Dear Justine,
Thank you for taking the time to share your feedback. We’re pleased to hear that Michael and Faik provided such an efficient and professional service while carrying out the maintenance work on your doors. We’ll make sure your positive comments are shared with them both.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotBarry is brilliant
Barry is brilliant identifying and fixing a leak in our family bathroom. We are impressed by his high quality of work, would give 100 stars if allowed.
Kenneth · 27 May 2026
★★★★★ 1/5
TrustpilotTHE WORSE EXSPERIENC OF MY LIFE
Please stay away from this builder. I'm living my worse nightmare after spending all my saying and lifetime mortgage. A brand new flat, that has more problem than a century old abandoned house! Everything was wrong, from floor, to ceiling. During the first 2 years a had 50 people over hundreds of appointment trying to rectify the issues. Now the latest, a very bad water leaking, in a brand new flat, and obviously being outside the 2 years warranty Hill wash their hands as well Swan the developer. Please don't fall in my situation and go for different option, anything would be better than the quality provided from Hill! I would love to share pictures as wards can't describe it!
David · 28 December 2022
Agent replied · 24 August 2024
Hello David, Thank you for your feedback, we are sorry to hear of your reported issues.We are pleased to hear that our team are in contact with you to devise a route forward and rectify the situation.Many Thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotThanks
We moved into the new apartment in September of 2023. We have been very pleased with the help of Laura and Sarah Key in resolving some of the issues that came up. Sarah is especially prompt in her responses, and the problems were solved satisfactorily. I would like to applaud Sarah's conscientious attitude and helpful manner.
Mr · 17 July 2024
Agent replied · 10 June 2024
Hello Mr Sheng,Thank you for your feedback.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotGreat worker
Today hill group come out to do some repairs on my HA property, I was lucky enough to be sent Raalf Fallaha. Raalf was very polite and helpful I fact he went above and beyond today by helping me with some other things I had wanted help with, he respected my property by removing his shoes without being asked he worked clean and safely which was another respected thing! Raalf even gave my property a lovely compliment which was great for me to hear! Thanks again and I hope he can hear about my review! God bless Kane.
Kane · 20 November 2024
★★★★★ 5/5
TrustpilotAlan Deadman
Alan Deadman was assigned to the jobs raised for our property. He was prompt and on time, which is appreciated when you've made arrangements to be in. He was really polite and easy to talk to, and was absolutely fantastic with our two young children. This meant a lot to us given the fact he was a stranger in their home. The Jobs were completed to a high standard and he was happy to answer all of the questions we asked. He's an asset to Hill. Thank you again Alan.
Chelsy · 17 November 2024
★★★★★ 5/5
TrustpilotHappy with our new home and Hill's after sales support
We chose Hill for its reputation for great customer care and build quality, and overall, our experience has been positive.The buying process was smooth and efficient, special thanks to Maggie and Alan! Now, after living in our new home for three months, we’re extremely pleased with the property.While we did encounter a few snags, some major, most minor, the after-sales support has been great, giving us peace of mind even when things seem to go wrong. A big thank you to Nicole and Lynsey, who ensure all our issues are resolved quickly and professionally. We’d also like to highlight the excellent work of Mike Lewis, a Hill operative, who handled most of our repairs and also installed a pull-out larder for us. Mike was not only professional and efficient but also took the time to explain how various features around the house worked, which we really appreciated.
Shelly · 14 November 2024
★★★★★ 5/5
TrustpilotAndy came round and put up
Andy came round and put up
our curtain rails so quickly and efficiently with a smile as well - brilliant job!
Mr · 12 October 2026
Agent replied · 13 October 2026
Dear Mr Disgruntled,
Thank you for taking the time to share your feedback. We’re delighted to hear that Andy fitted your curtain rails so quickly and efficiently, all while maintaining such a friendly approach. It’s great to know you were so pleased with the result, and we’ll make sure your lovely comments are passed on to Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotTough Job Satisfactorily Completed by Simon Cowdrey
Tough Job Satisfactorily Completed by Simon Cowdrey.Several weeks ago, we have been hearing sounds like when a smoke alarm is running out of battery. However, we failed to identify any single alarm in our house making the sounds. Later we found the sounds coming from the loft. After reporting to Hill, no one certainly told us if there would be an alarm on the loft. Then Simon was sent to us.We all know that there is a risk walking on the loft. Without any reservation or hesitation, Simon got a ladder and went up to the loft. As the ventilation there was really bad, he needed to have a mask on for breathing. Before he went up, and when he opened the loft door, almost a hundred of dead flies fell over his head and body! We felt so sorry for that, but he made no complaints or showed no discontent. He even helped to clear up another hundred of dead flies stuck to the loft door. And he continued to go up, identified the smoke alarm, and replaced the battery. He was also very kind to help check if there are any issues on the loft, which we didn't request. After coming down, he taught us how to walk on the loft safely, though not recommended to do so unless needed to.This was definitely a tough job! I witnessed the whole process and have to say, Simon is so great! Thank you very much! We would like to express our thankfulness to him once again.
D · 7 November 2024
★★★★★ 5/5
TrustpilotI can’t speak highly enough of…
I can’t speak highly enough of Hill-particularly Richard and Angela, who were so professional, efficient and organised.After 7 months of trying to get very bad damage from damp and mold in my property sorted, my building management company did nothing and would not arrange for anyone to fix the leak, or even investigate it properly.once I contacted Hill, they acted quickly, followed up diligently and did a great job, sorting everything for me when my building management company would do nothing. I finally have the issue sorted and no longer have to live in a damp and moldy flat!
Sara · 1 November 2024
★★★★★ 5/5
TrustpilotBarry and Paul C were friendly
Barry and Paul C were friendly, with clear communication and efficient work. They both did a wonderful job replacing our kitchen cupboard shelf and fixing the one below. It looks good as new. They went above and beyond, fixing a few other things in the room I hadn't asked for. Super happy with the results!
Laur · 24 September 2026
★★★★★ 5/5
TrustpilotAndrew Delaforce did a splendid job
Andrew Delaforce did a splendid job. Even repainted the wall where some workers previously had left a mark. We're really happy, thank you!
JanL · 22 September 2026
Agent replied · 24 September 2026
Dear JanL,
Thank you for taking the time to leave us a review. We’re delighted to hear that Andrew did such a great job and went the extra mile by repainting the wall to address the previous mark. It’s wonderful to know that you’re so happy with the finished result. We’ll make sure your lovely feedback is passed on to Andrew.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotPaul Coppen
I recently had the pleasure of working with Paul Coppen to address some damage in my home caused by a water leak, and I couldn't be more satisfied with the outcome. From start to finish, the experience was exceptional.After the leak, I was left with unsightly stains and peeling paint that made my space feel less than inviting. He were prompt, professional, and clearly knowledgeable about the best techniques for repairing the damage.What impressed me the most was their attention to detail. Paul Copper meticulously repaired the stains and made sure the paint was flawlessly applied, leaving my walls looking as good as new. It was evident that they take great pride in their work. They also took the time to answer all my questions and provided valuable advice on how to prevent future issues.Additionally, the cleanup afterward was thorough, and I appreciate how respectful they were of my home. Their commitment to quality and customer satisfaction truly set them apart.If you're looking for a reliable and skilled painter for repairs or any painting needs, I wholeheartedly recommend Paul Coppen. He exceeded my expectations! Thank you for the fantastic work!
Alex · 22 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.