Shipways Harborne reviews

★★★★★ 5/5

Google

Best call service with Jackson

خالد · 25 September 2025

★★★★★ 5/5

Google

From the moment I started working with Andrew and Ajay, I knew I was in good hands. They have been exceptional estate agents who provided personalized and dedicated service. Their attention to detail and communication throughout the buying process made it smooth and stress-free. I highly recommend them to anyone in the market for a property.

John · 15 June 2023

★★★★★ 5/5

Google

We decided to use Lv after meeting Jas, he explained everything in a very clear and simple way. We were always informed in good time for viewings and kept upto date with what was happening. The sale was agreed with 10 days which we were very impressed with this. Rav negotiated a very good deal on our behalf, she's been a pleasure to work with in there JQ office. All in all the whole experience was positive and i would highly recommend this company. BL

Bill · 28 August 2018

★★★★★ 5/5

Google

I have been liaising with Aimee from LV Property about a potential viewing and I am impressed with her professionalism, and attention to detail. She has gone out of her way to get me information about the property I am interested in. You would think that a high level of service is standard in this industry but it is not and dealing with Aimee and LV has been a refreshing change.PositiveResponsiveness, Professionalism

Marlena · 15 June 2021

★★★★★ 5/5

Google

This agency was recommended to me by a friend. Rav who led the process through to completion, and Chantelle who also did some early viewings, were both extremely warm, friendly and always ready to help at the drop of a hat. From the outset they arranged a number of block viewings with both investors and first time buyers. We always felt like we were in good hands and hugely supported throughout the sales process. Calls and emails were always returned promptly and Rav worked tirelessly to push our sale through, and always with a cheerful smile. I would not hesitate to recommend them.

Simone · 16 June 2018

★★★★★ 5/5

Google

Rented two different properties over a period of two years with Lv and both where maintained well and any issues where dealt with quickly and efficiently. No hidden charges and completely transparent from the start of the tenancies. One of their strong points is communication, never had any delay with pretty much instant response, they have a great team in place who are always ready help. The one thing i wasn’t too pleased with was the move in date which was slightly changed to the end of the month on our last tenancy, however we they explained this was to do with the landlord and they kept us fully updated throughout the week and gave us enough notice which is something we were grateful for. Very much a client focused business. If you’re looking to rent in the city I would recommend them over all the agents I’ve dealt with over the years.

Alex · 16 June 2018

★★★★★ 5/5

Google

Refreshingly different. We found LV to be excellent in both finding us a property and the service they provided. We even managed to save a chunk of money when we were accepted on the membership, having moved again with them recently we have found them to be on point with everything! We have dealt with many agents over the years, I can honestly say that these guys have raised the bar when it comes to customer service and letting agencies.

Brendon · 16 June 2018

★★★★★ 1/5

Google

As a tenant I would strongly advise you avoid LV property at all costs. From the beginning of the tenancy to the end I have had nothing but stress and lack of communication. When we initially signed up to the flat they said we couldn't move in until the 3rd even though we wanted to move in on the first if the month which we accepted. They then tried to charge me 'first days fee' for not moving in on the first of the month despite this being their choice and not mine. After explaining this multiple times they eventually let us off the charge. Then once we moved in there were multiple problems with the flat over the year which I promptly reported to their online system. If I'm honest I think the online system is their method of ignoring tenants because they completely disregarded any issues reported. Issues ranging from mould development in the bathroom to blinds and lights broken and the oven stove not working were completely ignored. When it came to the end of the tenancy they had so many changes of staff I had to deal with four different people with consistent emails and phone calls to try and get my deposit back. Each time I had to deal with a different person who didn't know who I was so I had to explain everything all over again. When it came to the deposit they were fully on the landlords side and tried to charge me for mould development within the bathroom despite me having reported it months earlier. LV simply stated I had to pay this fee and did not support me in any way. This ultimately lead me to see the independent advocate from the deposit protection scheme who in fact deemed that I was right and all of the money was given back to me. This therefore shows that LV property are no supporting their tenants even when they are right. I would never use them again.

Stephanie · 16 June 2018

★★★★★ 1/5

Google

Unprofessional. Despite having agreed a purchase, while arranging paperwork and transfers LV responses went quiet. It turns out the reason for this, re-negotiating another sale more "convenient" for LV. The decency to call, no. It seems a more convenient deal for LV is this companies priority. If you are looking for a personal and honourable service with good communication that you can rely on or basic common decency then beware.NegativeProfessionalism

M · 27 August 2021

★★★★★ 5/5

Google

I am an investor based in London. Whist letting properties i also run my own business so getting down to visit the properties would have been very difficult and very stressful at the same time. Lv made life much easier by following my requests and getting working professional tenants for all of my properties and also managing them at the same time, which has saved me the crucial working time. I have recommended them to my fellow colleges and would recommend them to anyone any time of the day. id like to say thank you to all of the lv team.

Terrence · 28 August 2017

★★★★★ 1/5

Google

I lived in a property of theirs for 2 years and every time something needed sorting around the house it was a nightmare to communicate with both the agency and the landlord. I've been without hot water, without a washing machine for days and I had to pick my battles - there were smaller things that were never resolved such as extractor fans not working, hobs switching off the electricity around the house and many more. The jobs that were resolved were done in the cheapest way possible. The contractors didn't have a clue what they were doing most of times. They've been dealing with a leak for a whole year before they finally understood where it was coming from. "The quarterly checks" which were supposed to become a practice happened only once just to make me chase up for 3 months what the progress on the issues noted was. It was always the times when I was at home when contractors could attend jobs, and as every working person these were after 5. Multiple times I was given less than 24h notice they will attend the property. Multiple times I was chained to the house and upon calling the contractors, they were saying they weren't coming and they will call me another time to arrange another slot. I believe Harry started recently and he was polite and professional. Josh and Eli are only talking big but I don't see how that helps the tenants.

Hristina · 28 August 2017

★★★★★ 5/5

Google

LV did a thoroughly professional job in valuing, marketing and selling my studio flat in the JQ, right through from Lee, who did the initial valuation, through to Harry, who saw the sale through once it had been agreed. In between, several different agents were involved in showing prospective buyers round. Lee valuation was slightly higher than the other local agents that I approached and this just about justified with the fee they charged me. I am very pleased with the service provided!

Paul · 16 June 2017

★★★★★ 5/5

Google

I'm a landlord renting an apartment through LV property and I've found them to be courteous, helpful and professional throughout. Stacey in particular has been really helpful with getting everything set up and she helped to put my mind at ease that my place will be in good hands while I'm renting it out!

Jonny · 15 June 2023

★★★★★ 1/5

Google

Where do i start? Avoid at all costs! Made the mistake of renting a property from these guys 2 years ago. They cannot set up direct debit, they don't keep track of your monthly payments and they end up telling you that you are in arrears when in fact their accountancy system is messed up. Also, to book repairs you have to go through an endless computer list wasting almost 1 hour of precious time, instead of just making a phone call for an engineer to be send. When the engineer finally came to repair the broken item, looked clueless, said it needed a piece than i never saw him again! Every time you call LV property to ask something they are rude and patronizing on the phone. I will never recommend this company to anybody, worst letting company i have ever used.

Mihaela · 29 August 2015

★★★★★ 1/5

Google

Extremely bad service. Seven months ago I offered them my property, it was left on the market for three months, in the end they found me a tenant who refused to pay any month for six months and had to end up getting them out myself. I would not recommend this agency to landlords, I would also question the type of tenants they accept. It also seemed evident, after reading previous reviews, they prefer people within their culture, which is something I did not live up to.

Gurdeep · 29 August 2015

★★★★★ 5/5

Google

sana came over today to conduct a thourough house inspection, and her professionalism cannot be overlooked, she took her time to explain everything she was about to do, ahe was respectful and very professional. This further shows how competence and reloable lv property letting agency are. 2 years now and i have not had one complain..if i can give more stars for rana , i will

Emmystar · 27 July 2024

★★★★★ 5/5

Google

Thanks Gemma for the viewing .., you answered all my questions and doubts ., appreciate your help

Nesrine · 12 August 2024

★★★★★ 5/5

Google

After being assigned Sophie to aid with my process of buying my first flat, there is not one bad word I could say about her or the company. I would recommend anyone looking to invest in a property to contact her and not go to any other company. She went above and beyond with everything she did for me and I couldn’t thank them enough. I will definitely be using them in the future !!

Callum · 28 August 2019

★★★★★ 4/5

Google

Staff are lovely and easy to talk to. They took on management of my property promptly, sorted out any issues I had quickly and despite the Covid situation, managed to find me a tenant. Monthly fees not too bad compared to other City Centre agencies. They sometimes need a bit of chasing up gor an update, but always git back to me quickly. Happy so far!PositiveQuality, Professionalism

Sherrie · 27 August 2021

★★★★★ 5/5

Google

I purchased my first proproperty via LV and the service was excellent, from having our offer accepted even though we we still waiting on our official mortgage offer which had expired right through to completion. We were originally guzumped with an higher offer when purchasing via another agnency in the city, so our experience with agents wasn’t the best. Thank you for all your help! If you are looking to buy I would definitely recommend lv.

Tony · 28 August 2018

★★★★★ 5/5

Google

Sana was really helpful in getting the property sorted for me

Cakehome · 17 October 2024

★★★★★ 5/5

Google

Gemma came to do a house inspection. Was very professional and helpful. The inspection was thorough and noted small things that needed fixing like the extraction fan and shower sealant. All in all a great experience.

Kenneth · 15 May 2024

★★★★★ 5/5

Google

Five stars to their letting team. George and Lee rent out my property within a week! This property had been on market with another agency for 3month and only generated one viewing, I decided to give LV a try based on that many positive customer reviews on internet. They are very responsive and efficient, within a couple of days of the advertisement had gone live they had three viewings booked already. I highly recommend them!

Lu · 16 June 2018

★★★★★ 5/5

Google

I have recently sold my apartment with LV Property, and Andrew and Ajay have been absolutely amazing. They have continuously updated me through the sale process, answering all my queries, and providing help in obtaining all the required documentation and information. I would definitely contact them again in the future!

Umberto · 15 June 2023