Reeds Rains, Hanley reviews

★★★★★ 1/5

Google

9/5/2019 well new staff same old problems nothing chances at reeds rains ,,,ive only asked to take over the rental off my property because my experience is so bad and very expensive !!!!....not having a great time with this lot at mo , i want miss lead anyone at all , i ve been to the CIB today

Steven · 24 January 2020

★★★★★ 5/5

Google

Straight forward approach from Tom, this is what I like. Viewed the property yesterday and offer been accepted. Dave showed us around and told my investors not only about the house, but also about the area which was well appreciated!

Mags · 23 January 2023

★★★★★ 5/5

Google

I was really pleased with the support and advice I received by Tom, as a first time seller I found it very helpful. I was also really pleased with how fast the sale went through with no unnecessary delay.

Grant · 23 January 2023

★★★★★ 5/5

Google

I have dealt with Tom the manager throughout the process . What a brilliant guy . Professional , friendly , focussed , accessible and a skilled negotiator. Can’t recommend him enough

Bryan · 23 January 2022

★★★★★ 5/5

Google

Helped me out from start to finish, supplying me with a mortgage advisor and solicitor, any time I had any issues they were always helpful and quick to respond. Made a stressful time much more relaxed and I owe that a lot to Sarah Perry. Thank you very muchPositiveProfessionalism

Tomm · 25 August 2021

★★★★★ 4/5

Google

Had no problems with Reeds Rains Hanley. Dealt with Martin and Alison and have to say even during the difficult times over the last few weeks, they communicated Via phone and email. Would use again

Jenny · 23 January 2021

★★★★★ 1/5

Google

I had a couple of very bad experiences with this agency. The first one in October 2020: I booked the viewing of a property with them and while I was driving 162 miles to get to the property, they called me, on my way to the property, saying that the viewing was cancelled because the workers took the keys of the property. The second time, was on the 19th of March 2021, something similar happened: I drove 160 miles to get to the property. When I realised that nobody was there for the viewing I called the office to let them know I was there on time, as per our appointment. They replied that there was not trace of my viewing and the property was already sold. They did not inform me or cancel the appointment and funnily enough, I also received the confirmation via email of the booking. I spoke to the Manager of the branch explaining the situation and they booked me in for another viewing, for an auction property that in on the verge of collapsing, with a family still living inside the property. I do not need to say more.NegativeQuality, Professionalism, Value

Silvana · 25 August 2021

★★★★★ 1/5

Google

They don't care about the vendor to earn as much as possible from selling their home. They don't even take the highest bid. They do not want to make an appointment for viewing because they already have several offers in 2 days: / I have never encountered such disrespect for both the buyer and the seller. It is not about £ 100 but about several thousand pounds! I do not believe that the owner would not want to sell the house more expensive and earn more if his agencies were not so terrible and unprofessional.NegativeProfessionalism

Jojo · 25 August 2021

★★★★★ 5/5

Google

Just in process of selling our house in through Reeds Rains, & really impressed. Rang to enquire Friday afternoon, Hanley branch manager came to house (in Tilbrook Close) next morning, took all the details & photos - advert online by Sunday night. Branch staff arranged viewing appointments (all day Tuesday), kept me posted throughout the week & sale agreed by Friday. Now all set to start the paperwork process - exactly a week from the off. Brilliant service by knowledgable, friendly & cheerful people. Thank you!PositiveResponsiveness, Professionalism

Colm · 25 August 2021

★★★★★ 5/5

Google

Tom was very helpful especially in dealing with the solicitors to help get the sale through. Would recommend 👍🏼 …

Rio · 23 January 2023

★★★★★ 5/5

Google

I have just been told that there are 5 viewings for my property after just one day of it being advertised. The service from Carla has been excellent right from the start. She is professional and reassuring. Excellent job!!!

Colin · 24 January 2019

★★★★★ 4/5

Google

Matt and the team are brilliant and very supportive. We had a few issues but they were very good and kept in touch with us throughout the process. Highly recommended the team in Hanley branch.

Bertie · 24 January 2020

★★★★★ 5/5

Google

Tom & Laila... worked exceptionally hard for myself and Gary.. nothing was too much trouble they went above and beyond in everything we needed.. Thanks again keep doing what you do best...

Steven · 23 January 2023

★★★★★ 1/5

Google

The experience that I had was horrendous, I booked time of work for there 3 monthly flat check and on 2 occasion they never turned up. I had been left with no heating or hot water for 5 weeks which broke on good Friday I spoke to someone who gave me a number to call which was a recorded message telling me to call the number I had previously called and when I call that number again it informed me they were now closed for the bank holiday weekend . Then came the ultimate insult at the end of my Tenancy, my £650 deposit was not returned under the clame the landlord said he needed to have the whole flat painted. I can assure everyone the flat was spotless I even hired a carpet cleaner because I wanted it to look spick and span for the next Tennant. My advice is to Stay away unless you like getting ripped off!!!!!

David · 24 January 2020

★★★★★ 5/5

Google

Abi and Carla were extremely helpful from start to finish and gave me great advice and options as to what I could do with my property. I will definitely recommend to friends and family!

Adam · 24 January 2019

★★★★★ 1/5

Google

Not impressed... Viewed a house either reed rains, when we got there we werent on the list despite having made the appointment nearly a week before. Spent two days trying to phone and email to no avail as no one picked up the phone morning/afternoon or evening. Later found out they didn't put us forward to the landlord and we missed out on the house! Extremely unprofessional and upsetting.NegativeResponsiveness, Quality, Professionalism

Max · 25 August 2021

★★★★★ 5/5

Google

Abi was lovely, I am very happy with the service I have received in regards to my new place. Every time I call the shop they are always very helpful.

Chloe · 24 January 2019

★★★★★ 5/5

Google

Abi has been very helpful in ensuring the property was let very efficiently. Once a tenant was found the process was very fast too. Always friendly and proactive. Thank you!

Linda · 24 January 2019

★★★★★ 1/5

Google

Apalling level of customer service. Shocking experience, they witheld money owed to us, along with that they did not return our tenants deposit when we cancelled their management of our rental property. Can't tell you how many times we emailed, telephoned and called into their offices to try to sort out the issues we had. Don't use them.

Phillip · 23 January 2023

★★★★★ 5/5

Google

Chelsea is so polite and always helps with any questions I have. A genuine credit to the company :)PositiveResponsiveness

Amy · 25 August 2021

★★★★★ 5/5

Google

Great experience selling our house with Tom at reeds rains,Tom came out to value and take some pics of the house which was on the market within a day or so.Friendly and approachable with a good knowledge of the market, house was sold in the first week!Perfect....

Howard · 25 September 2023

★★★★★ 5/5

Google

Fantastic, professional service. Tom (Reeds Rains Hanley) was absolutely amazing and went over and beyond in helping us sell our home. Nothing was too much trouble, and any question/query we had, he was on hand to answer these as honest and accurate as possible. Thank you again for helping us! Highly recommended. Liam and Ellie

Liam · 23 January 2023

★★★★★ 5/5

Google

Great customer service had Tom come and value the property in currently In. Came when he said he was coming and contacted me throughout the process quick and efficient highly recommend

Matthew · 25 June 2024

★★★★★ 5/5

Google

I had numerous other estate agents that I applied for properties to rent, but the staff at reeds reins were really helpful and also made it comfortable to be able ask questions. Really polite and helpful and I have recommended reeds reins to some friends. Thank you.

Jenna · 28 May 2023