Reeds Rains, Hanley reviews

★★★★★ 1/5

Google

For hosue sales they maybe good but for renting your property i would avoid. As a landlord, Reeds rains advertised my property to rent. Initially I had calls on a daily basis by Alex Dale in order for me to sign up. I was impressed so I signed up, however i was then Gas lighted and not updated and service dropped from 200% to 0. I had to keep ringing to get any update. I also had other issues: 1. Alexander Dale made lies over costs and then lied again in an email stating i hadn't contacted them before even though i forwarded an email proving I had.(unbelievable!) 2. They charged £60 to press a button on a fire detector (which i has already done). Eventually they refunded this extra cost. 3. They wanted to charge me £200 just for a call out for just a sink leak. (I paid £50 for callout and fix). 4. Ellie told me the director Tom would contact me, but he didnt over a month and only did so after I had to repeatedly chase. 5. Director Tom tried to blame me for all of the issues just like Alex Dale did, until eventually owning up as I had written proof in emails. However he has now failed to respond my messages for 2 weeks now as I wish to manage my maintainance myself to avoid £200 hefty call out charges( i can only wodnsr how much actual repairs would cost!) but he is again not responding. Very unprofessional service after they get bonus for signing you up.

Taz · 10 January 2026

★★★★★ 5/5

Google

Well all I can really say is respectfully to the other workers if you go here I hope you get Ellie. First time moving and she couldn't of been more helpful, kind and just a literal delight to help me with everything. I asked so many stupid questions in via email and she answered them all, she was lovely in person at the viewing and would ring just to let me know what was happening. I've had one viewing with another agency and I honestly don't know how they're in business when people like Ellie are working for another firm. Thank you so much Ellie and you absolutely should be telling your bosses you deserve a raise and probably some time off after all the silly questions from me! Take care:)

AJ · 10 January 2026

★★★★★ 5/5

Google

Having met with several agents during the sale of our house, Tom was the standout in terms of his attitude and approach to the process. In an era of AI chatbots and endless hours on hold to big corporations, it was refreshing to be able to pickup the phone to Tom and he would always be available to sort any issues or answer any questions. We managed to get several offers on our house within a couple of weeks of listing, with a sale hopefully happening imminently - there's not much more you could ask for!

Gary · 16 November 2025

★★★★★ 5/5

Google

I had an absolutely fantastic experience with Reeds Rains, Hanley. From my very first interaction, the team was professional, friendly, and extremely attentive. They guided me through every step of the property process with patience, knowledge, and clear communication, making the entire experience smooth, stress-free, and enjoyable. The staff were highly knowledgeable and responsive, always ready to answer questions and provide helpful guidance. Whether it was property viewings, valuations, or assistance with paperwork, everything was handled with efficiency, care, and professionalism. What really stood out was their dedication to customer satisfaction. The team provided personal attention, genuine support, and ensured I felt confident and informed throughout the process. Buying, selling, or renting a property can often feel overwhelming, but Reeds Rains, Hanley made it seamless and straightforward.

Abujor · 1 April 2026

★★★★★ 5/5

Google

Tom came out to meet myself and my brother to do a valuation on my parent's house as both of them passed away in 2024. From the second we met Tom he was so friendly, down to earth caring and extremely sensitive to our situation and the fact that our Mum had only recently passed away. We have decided to keep the house in the family but if it was to go up for sale, we wouldn't hesitate to contact Reeds Rains again. There was no pressure at all for us to proceed one way or another. A very professional service. Thank you.

Jackie · 29 March 2025

★★★★★ 5/5

Google

Excellent service, I went into the branch in regards to a property and Ellie and the branch manager Tom went above and beyond providing advice and support and really going that extra mile. I would highly recommend reeds reins to anyone they have the patience and time to help and guide you through your move.

Sarah · 23 July 2025

★★★★★ 5/5

Google

Alex was extremely helpful when it came to providing advice and guidance for me and my partner when looking to acquire our first home. There was lots to cover, however he broke it down into a smooth process and made sure we understood what …

Connor · 15 April 2025

★★★★★ 5/5

Google

I have worked with Alex Dale previously and as before he was exceptionally helpful and professional. Would definitely recommend Reeds Rains services. Thank you

Amelia · 15 October 2025

★★★★★ 5/5

Google

Ellie at Reeds Rains Hanley , has managed all the enquiries regarding our properties to let, with swift professionalism, polite, well knowledgeable regarding the rental market, she kept us well informed with the entire process of getting the right tenants for our proporties,We would have no hesitation in recomending Ellie and the entire Hanley branch to anyone.

Janet · 8 January 2026

★★★★★ 5/5

Google

Simply fantastic!! I rang mid morning and Tom the branch manager answered straight away, came out to value my properties that afternoon and was brilliant. (Everyone else I spoke to needed 2 weeks to prepare and book me in) He was honest, knowledgeable and clearly knew what he was doing, he valued them perfectly, told me how long they would take to sell and was spot on to the day. Communication has been fantastic, Tom and his team have been supportive, communicative, prompt and professional at every turn. Whether buying or selling….Reeds reigns is my first choice Thank you Tom and the team in Hanley

Kevin · 25 September 2024

★★★★★ 5/5

Google

I can honestly say the service from Hanley was excellent. Cannot fault the staff from Branch Manager Tom. Allison and all the team They sold our property within 7 days and above asking price. They stayed in constant contact with us throughout the process and it all went very smoothly We didn't believe we could sell so quickly but they certainly proved us wrong. We are so pleased that we decided to go with a High Street Branch rather than an online agency and would highly recommend Tom and his teamPositiveResponsiveness, Professionalism

Mary · 25 August 2021

★★★★★ 5/5

Google

I was very impressed with the professionalism and the overall service I received from the Branch Manager Tom, Sophie and the Hanley Office. This included going above and beyond to get my property sold without a reasonable timescale. I would highly recommend Reeds Rains Hanley to anybody looking to sell or rent their property.

Tracey · 16 November 2025

★★★★★ 5/5

Google

Absolutely amazing friendly and professional staff , treated us with so much respect during a sad time , sold within 6 days , highly recommended Mrs Denise A

Denise · 21 March 2025

★★★★★ 5/5

Google

Everyone at Reeds Rains Hanley Branch have been extremely helpful and supportive in the sale of my house. I accepted an offer within 3 days of them putting it on the market and everything has been seamless, at every stage they were able to answer my questions and at no point have I felt unsupported. They are a great team and a joy to do business with, I’m very pleased they were there for me. Thank-you!

David · 21 March 2025

★★★★★ 5/5

Google

Reeds rains. No one could ever get a better service than with this company. They were professional, efficient and extremely onboard with any queries or questions I needed assistance with. The branch manager, Tom is the best you’ll ever need. Thank you ReedsRains. Out of all the estate agents I could have chosen. Believe me , I chose the best. Five stars, in every direction.

Lynn · 23 January 2023

★★★★★ 5/5

Google

Ellie is lovely to work alongside. She is approachable, always super helpful in obtaining necessary documents for me ahead of time. Makes my job that much easier x

Lauren · 16 December 2025

★★★★★ 5/5

Google

I can not fault the team at reeds rains Hanley ,from day 1 of the viewing Tom was on time ,very professional and his selling strategy was spot on.My house had a offer within less than 2 weeks and the team got on with the sale as soon as the …

Paul · 15 April 2025

★★★★★ 2/5

Google

Weird experience. Attended a property viewing with a view to purchase. Was told that a tenant lived at the property but the viewings are still done by the agency so someone would meet me there. I arrived, no one was there to meet me. I knocked and rang the bell, nothing. I called the agency and they said that the would call the person who was due to complete the viewing. 2 minutes later, the door opened. I was greeted, it was a polite exchange as I was introduced to the tenant. Tenant was lovely and within the first 5 minutes, told me about all the issues with the building. Which I appreciate because not many people are willing to share such information. The agent kept rolling his eyes and had a tight expression on his face, he was evidently unhappy about the exchange. At one point, he put his arm in my way, so that I couldn't proceed and he ran after the tenant to exchange some words - ie. Stop talking. You shouldn't be saying all that, what if it goes back to the landlord. She was ushered downstairs and the door was closed. He apologised to me and said that it was an unfair "assassination". The poor woman is clearly having to move out of a property which she has lived in for a long time. I sympathise and appreciate the honesty, especially regarding utility items which I can't test for myself. I couldn't view the bathroom, conservatory and garden - the main feature for us personally, because of an unfriendly dog who was locked in that part of the house. I asked if I could video call my partner to show him the property but I was told no, because the agent had to leave for his next viewing? I explained that I had been standing outside for 5 minutes so surely he could spare 5 minutes to let me call my partner? He asked why I hadn't knocked. I knocked and rang the bell "you clearly didn't knock hard enough". I asked if I could take a video of the property but I couldn't because it was an invasion of privacy, which is fair enough and I respect. In which case, if I can't take a video, again, can I call my partner. I'm not going to put an offer down if my partner can't view the property. No, that's also an invasion of privacy - it wasn't when I asked 2 minutes ago. 2 minutes ago, you had to run to your next viewing. Photos of the property are on Rightmove. This is a call with my partner, a potential buyer? Obviously I'm not going to place an offer on a house that 1) I can't view in full because of a dog that can't be placed on a lead or in a crate and 2) that I can't show to my partner. It was an extremely odd experience and a wasted trip.

Kornflake · 25 October 2023

★★★★★ 5/5

Google

I would just like to say how impressed I am with the first class service at Reeds Rains Hanley branch. I contacted them for a valuation with a view to putting our property on the market. Tom O'brien came to do my valuation and photographs for sale. Tom is extremely professional pleasant and very polite. We need a quick sale and Tom has gone above and beyond even being contactable after office hours. His dedication and passion ŕeally shine through and he is a real asset to Reeds Rains. The girls in the office are also lovely.

Pamela · 25 October 2023

★★★★★ 5/5

Google

Ellie Browne from the Hanley branch has always extremely helpful from the moment we moved into our new home. As a Tenant who works for another agency and has moved from London to Stoke for the first time, it is reassuring to know your property manager is efficient, communicates clearly between us and the landlord and remains professional! 5 stars from us ⭐️⭐️⭐️⭐️⭐️

Brooke · 15 February 2026

★★★★★ 5/5

Google

We chose Reeds Rains to sell our house , following a valuation visit from Thomas O ‘Brien , as we were impressed by his professional , knowledgeable attitude. We were glad that we did as we benefited from his guidance and hard work at a stressful time . Whenever we rang the branch our calls were promptly and politely dealt with.

Liznmirage · 21 March 2025

★★★★★ 5/5

Google

We chose Reeds for the sale of our property. We had around 5 other estate agents to value our property but we believed that Reeds had the best marketing and we weren’t wrong. After a week of our property being on the market, it sold and for full asking price too. Their fees are higher than other local estate agents which may put others off but their services are really good and they kept us up to date the whole time. Would highly recommend and would definitely use again in the future. Thanks Tom and thanks to Sophie for keeping me up to date with everything.

Cloe · 27 February 2023

★★★★★ 5/5

Google

Amazing efforts from the team at Reeds Rains Hanley, got us our first flat very quickly no hassle, after trying everywhere else we decided to try out these guys, Sophie made the process very simple with quick responses via email too with any questions I had. Thank you.

Jamie · 23 January 2023

★★★★★ 5/5

Google

I contacted a couple of estate agents to sell my property, however Tom and the team felt right too me. Tom was confident that the he could sell the property in a week which he did. There were 3 offers on the table and Tom was able to advise who he thought would be more suitable, which means a lot as I didn't meet any of the viewers. Tom was always on the end of the phone which instilled confidence in the whole process and led to a stress free sale. Would 100% recommend the Team.

Tim · 23 January 2023