Trusted Agent profile · Hanley
★★★★★
173 reviews across 2 platforms
17 Piccadilly, Hanley, ST1 1EN
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains,'s office in Hanley, at 17 Piccadilly, is rated 4.2 out of 5 across 173 reviews on two platforms, including 171 Google reviews rated 4.1.
Every review we hold for the Hanley office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful worked really hard as there was a few teething problems but Tom and his team did us proud. Thank you very much first class.
Hi Susan, Many thanks for your kind words! We really appreciate it and wish you all the best moving forward! :)
5/5
GoogleMany thanks to Sarah at Hanley branch very polite helpful and professional. Communicating with me all the time kept in the loop. Would definitely recommend. Thanks again - KarlPositiveProfessionalism
Good Morning Karl. Many thanks for your kind words. Sarah works very hard to ensure all of our clients receive a fantastic service and I will ensure she see's this review! Much appreciated!
5/5
GoogleI recently had the pleasure of working with Reeds Rains in Hanley, and I couldn’t be happier with the experience. From start to finish, their team demonstrated professionalism, expertise, and genuine care. Tom O’Brien, the branch manager, was professional and efficient throughout the whole process. His knowledge of the local market is unparalleled. He patiently listened to my requirements and provided tailored advice, clearly explaining all of the options available and the associated costs. Tom goes over and above to ensure any questions or concerns are addressed promptly, he frequently works out of hours and promptly responds to any calls/messages he receives. The team at Reeds Rains Hanley ensured a seamless transaction. From arranging viewings to handling paperwork, everything was efficient and stress-free. They truly go above and beyond for their clients.
5/5
GoogleI am very pleased with the service that I received when selling my house. I highly recommend RR Hanley branch. Big thank-you to Alex and the team. Ben
5/5
GoogleDuring a difficult period,of having to sell a relatives property I was given very good advice by Thomas O'brien. He helped us through the selling process and a successfull sale. I would strongly recommend Reeds and Rains.
5/5
GoogleVery happy with the service we experienced from Sophie and the team. Professional, communicative and delivered on their promises. Highly recommended.
Many thanks for your kind words Meg! We know how disappointed you were with your previous agent and we were always keen to show you how much the customer means to us! From all the team at Reeds Rains!
5/5
GoogleVery good experience so far with hanley reeds rains sold our house very quickly Tom was exceptionally good. Highly recommend. :)
Many thanks for your kind words Janet. We look forward to completing on this sale and wish you all the best in your new home! :)
5/5
GoogleBrilliant team led by Tom We had a few quotes from other agents some cheaper but so glad we decided to go with Reeds Rains very professional from the start always keeping us up to date sold our property in days and above the asking price too thank you Tom and the team
5/5
GoogleSo far so good, the house will be going up for sale on Wednesday evening. With my professional background i understand sales techniques and the importance of emotional intelligence in creating trust and a relationship from the first initial contact, Tom did this within 20 seconds of saying hello and has subsequently shown knowledge and a keen attention to detail. Follow up review once the sale is complete will be completed but i have no concerns that it wont be another 5 stars.PositiveResponsiveness, Professionalism
Thanks Lee. We are working as hard as we can to get this sale completed asap! Thanks again for using Reeds Rains Hanley.
5/5
GoogleTom was fantastic and dealt with all of our enquiries and kept us updated throughout the process. He went out of his way to do viewings on his day off and was always available at the end of the phone whenever we needed him. Thank you, from Janet and Colin
5/5
GoogleWhat can I say, Tom at Reeds Rains was first class. He knows his business inside out and guided me to a very quick sale. Thanks Tom!!
5/5
GoogleCarnt recommend Tom at reeds rains in Hanley enough our property has only just gone on the market already we feel at ease , gives us up dates & always answers our call if we need to ask anything highly recommend thank you Tom let our adventure begin
1/5
GoogleThis is the most diabolical firm that we have ever dealt with. They literally do nothing but stand in the way of progress. Not exactly sure what they take management fees for as they do absolutely NOTHING!!! Only gave 1 star as there wasn't an option for 0 stars!
Hi Carol. As mentioned in my email all maintenance/payments are dealt with by our main lettings hub and i supplied you with their direct contact number. We as the branch are solely responsible for finding you the best tenant possible and referencing them as well as moving them in and arranging the first months rent and deposit are paid. We successfully did all of the above in a short timescale and not once have we had any issues to date with either the tenant or yourself. Your problems are with another department so I'd advise you discuss it with them directly as this is an unfair representation of a very successful Hanley Branch.
5/5
GoogleAlex Dale has been brilliant with handling the eviction of our previous tenant, then getting us a new one into our property, extremely professional in every way, highly recommend Alex, thank you for everything you've done for us
5/5
GoogleAll the staff have been excellent with communication during my property search .But Tom is exceptional going above and beyond communicating out of hours to help us.I can't thank him enough.I would definately recommend them if you're selling or buying.
5/5
GoogleI recently used reeds rains for my first buy to let property and they couldn’t have made the process easier. Any questions were answered immediately and taught me through the whole journey. Sarah dealt with my initial viewing and was there for me the whole time, she was superb and couldn’t have been nicer. Any property I look to buy in the area will be through reeds rains.PositiveProfessionalism
Hi Kiri, many thanks for your kind review! Please let us know if you need anything else going forward. From all the Team at Reeds Rains.
5/5
GoogleI am currently working with Reeds Rains whilst looking for an investment opportunity. I am working particularly with Sarah from the branch who is always very helpful and informative. Sarah's communication is great and has a good hold on what her clients needs are and constantly seeks to meet these. I'll be using these guys for years to come.PositiveProfessionalism
Good Morning Luke. Many thanks for your kind words. Sarah works very hard to ensure all of our clients receive a fantastic service and I will ensure she see's this review! Much appreciated!
5/5
GoogleHaving sold a property 20 years ago through Reeds Rains, we approached them recently on my mum’s behalf to sell her house. Tom came out to value the property and was able to advise and reassure us regarding the sale. Contacting the office has always been easy and everyone we have dealt with - from the office staff to the men putting up the boards - has been helpful, courteous and friendly. Reeds Rains have been very considerate of my mum’s age - from Tom offering to sit with her during viewings should she want support, to David who conducted the viewings so professionally on the open day and made my mum feel safe and reassured The house went on the market and was sold within a week - for the price advised by the company. We are hopeful that the rest of the process runs as smoothly
5/5
GoogleI had the pleasure of working with Tom from Reeds Rains to sell my property, and I must say their service was exceptional. They were incredibly attentive and communicated with us effectively throughout the entire process. Their knowledge of the market was impressive, and they consistently kept us informed about important aspects. Within a little over a week, our property was listed and showcased through an open day that accommodated our busy schedules. Thanks to their efforts, there was a significant amount of interest generated, leading to multiple offers. Their efficiency in handling the situation was remarkable. Overall, I have no complaints about their service, and I highly recommend them to others.
1/5
GoogleHorrendous experience while occupying one of their properties. This was a temporary accommodation for me and I stayed here probably around 15 times over the 6 months period. On my first night, I noticed that the bed frame was broken and one …
5/5
GoogleI have to say a massive thank you to Reeds Rains of Hanley and especially Sarah for going the extra mile in helping me get my purchase over the line. Very friendly and professional, couldn’t recommend them enough. Thanks Again for all your help.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have just commenced using RR, for Find a Tenant Abbey has been brilliant in finding me 3 tenants for my recently empty houses. Her customer service has been very impressive and she has kept me constantly updated. I will be using Abbey for the rest of my properties as and when they become vacant
5/5
GoogleHaving bought a property from Reeds Rains Hanley depot , Tom and his team went above and beyond to help us in our purchase. Nothing was too much trouble and they always dealt with our queries in a timely manner.
5/5
GoogleAbby was amazing from start to finish with regards to arranging a viewing and setting up our tenancy. She always kept in touch with us and updated us. Key collection and paperwork was efficient and professional. I would recommend reeds rains to anyone, landlord or tenant. Thanks for everything :)
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