Trusted Agent profile · Handforth
★★★★★
1,090 reviews across 2 platforms
St Georges Way, Handforth, SK9 3HD
Anwyl Homes's office in Handforth, at St Georges Way, is rated 4.6 out of 5 across 1,090 reviews on two platforms, including 9 Google reviews rated 4.2.
Every review we hold for the Handforth office, from every platform, shown as written. First names only.
5/5
TrustpilotAnwyl
Lee was very efficient and has a lot of experience working with Anwyl.Friendly and helpful. Credit to the team
Hi Ceri, thank you for your lovely review about one of our Customer Service Technicians, Lee. We have passed your comments on to him and it is much appreciated, thank you.
5/5
Trustpilotextremely helpful…
Stephen has been extremely helpful during every step of the buying process.He has answered all of our queries and helped us along the way.
Hi Leigh, thank you for your kind comments about Stephen, it's great to read how helpful he has been. Thank you.
5/5
TrustpilotGreat service throughout
Great service throughout and we’re extremely happy with our first home. Kelly and Marie helped us through every step and made the purchase much less stressful. The site staff were always on hand to help with the snags.
Hi Paul & Francesca, thank you for this review about our Winnington Place development. We immediately passed your comments to the team and know how much they appreciated it.
5/5
TrustpilotA job well done
Chris and Pete were polite and respectful whilst fixing a snagging issue. Many thanks for all your help.
5/5
TrustpilotExceptional Anwyl Experience…..
I honestly couldn’t have had a better experience of moving into my new home than with Anwyl Homes.Every step has been seamless, even the snagging list was executed to a high standard.Issac, the Site Manager, is an absolute gem, nothing is too much trouble and he has been extremely helpful.All in all an exceptional experience.
Hi Gail, thank you for your review about our Victoria Mills development. It's great to read such comments and is so rewarding for our team who work so hard to provide a good quality home. Thank you.
5/5
TrustpilotWinnington Place - Kelly & Maria
Would like to say a massive thankyou to everyone at Winnington Place, - Maria and Kelly. While purchasing our new home, they were really helpful in navigating the whole process. We felt we were in safe hands all the way through. With being first time buyers we weren’t knowledgeable at all and without them we wouldn’t have our perfect home. Thankyou, couldn’t recommend the team enough. 😌💞
Hi Cherie, Thank you for your review, it's brilliant to read how helpful Marie and Kelly were. All our team work really hard to make the purchasing experience as easy as possible so it's great to see we are getting it right!
5/5
TrustpilotFirst home
We are soon to be 1year in our Anwyl home, we love our new home and the neighbourhood. Everyone was so helpful and kind throughout the whole process. I can't stop referring Anwyl homes to my friends and colleagues.
Thank you!
5/5
TrustpilotBig Thankyou to Lee Ashworth
Big Thankyou to Lee Ashworth for rectifying the problem with our locking mechanism on our front door he arrived at the time we had arranged.His work ethic is excellent He explained what the problem was and how it needed to be fixed, which he proceeded to do Winnington PlaceSue and Billy 😊*****
Hi Sue & Billy, thank you for taking the time to leave this review about Lee and we're glad to hear that your front door is fixed too!
5/5
TrustpilotWe are very happy with our new house
We are very happy with our new house, the build is amazing, the after care we have been given is 5star, the assistant site manager John goes above & beyond Anwyl are very lucky to have him, Lovely estate very friendly people, A pleasure to live here
Hi Susan, thank you for your review about our Alexandra Gardens development, in particular John. We immediately passed your feedback on to him and know how much he appreciated it. We wish you many more years of happiness in your New Anwyl Home.
5/5
TrustpilotPaul Higham
For the first time I’ve had one of the Anwyl customer service technicians ( Paul Higham) visit to do a repair. Totally different experience to when they send a contractor! Somebody who is obviously trained in customer service and did a brilliant job as well . Also, a great ambassador for Anwyl .
Hi Michael, thank you for your review about Paul, one of our Customer Service Team. We passed your comments on to him and know how much he appreciated them, thank you.
5/5
TrustpilotVery satisfied with kitchen repairs!
Paul Higham came to fix our kitchen top drawer this week. I cannot praise him enough. Rather than rushing to do a quick 5 min repair job, he took his time and did a professional first class job for us. He vacuumed and cleaned up after himself, which was appreciated. We would be very glad to have Paul again for any future work.
Hi Helen, thank you for your review about Paul, it's great to hear how much care he took over your home, thank you.
5/5
TrustpilotGood professional friendly service
Lee diagnosed the problem, fixed the door, gave helpful advice and friendly service
1/5
TrustpilotAVOID ANWYL! Do not buy and put yourself through it!
St. Helens Lea Grange siteDo not buy and put yourself through the stress. I bought a new build and it literally has had problems with almost everything from the onset. I’ve been waiting almost a year to get things sorted and it’s still not finished. Everything they do is on the cheap and rushed. Jobs are made worse when they’re re-done and need correcting several times, or they can’t be corrected and you’re left with a worse problem than the original issue. There are no quality checks and their standards are appalling. The NHBC certificate means nothing as it basically says the house has four walls and a roof. You would think it’s bad enough they mess things up the first time, but a third and even fourth attempt and they still can’t fix things.A group of Year 10 GCSE Design students could build a better house, or even The Three Little Pigs for that matter! Unfortunately, it’s no joke. It’s a hell of a lot of money to spend for what you end up with, which is a mis-sold house that isn’t the same as the show home.Customer service is dreadful. It takes ages to get a response. Site agents and customer service rarely reply unless you make a fuss and when they do, they expect you to be grateful. The house wasn’t anywhere near ready and I had constant work going on for nearly a year after to get to a half decent standard. A lot of the work is sub contracted to workers who don’t have the skills or knowledge. I’ve had excuses about the dreadful plaster work from site agents that it’s ‘done in the dark’ or that ‘workers don’t get paid much’.Everything that could go wrong with a house from top to bottom has been an issue, from sewage pipes not connected, shattering oven doors to water damaged kitchen counters (that all needed replacing), uneven floors, leaking dishwashers. Plus, the entire house needing to be sanded and repainted only to look worse than it was before. The amount of work moving furniture and clearing whole rooms was more stressful than the moving process, and many rooms were out of use for days. Sadly, the list of problems goes on and on, and there’s always new issues from it not being done properly in the first place. It was like living in a building site for months on end.It’s been exhausting and the house is certainly not worth the money I paid. I’ve been lied to, waited in for no show appointments, had workmen disappear in the middle of jobs and then leave unfinished along with their mess. I’ve also had some of my own belongings damaged and been put through total hell. Sadly, if you search through Facebook groups or online it seems I’m not alone.Please knock on the door of any residents who have moved in and get an honest opinion. You will not want to go ahead with the purchase!You’re not buying a new house, you’re buying a cheaply produced crap house that has had every corner cut and no care, checks or pride taken in the most basic aspects of its construction. It will take months or years to get the basics sorted and a lot of issues will never be attended to. However, you are still paying the full whack!As for the scenic surroundings, you have to pay a yearly fee for unmaintained pond full of rubbish and bags of dog mess in it, as well as all over the paths. Plus, as an added extra you get all the builders’ rubbish blown into your front garden once a week.Don’t expect any accountability or even a response from the owners of the company.I was told the Anwyl brothers ‘don’t respond to customer emails’ after sending them my complaint, which wasn’t even opened and read by them.I also do not believe any 5 star reviews here are genuine either. Save you’re money as the show homes are an illusion!Just to top it all off they leak your private data! No word of a lie!Anwyl are a disgrace and if I could give zero stars I would.UPDATE January 2024: I've had four years of toilets blocking and overflowing, sewage leaks in the house, shower overflowing, sewage backing up in garden an in the house. Anwyl just deny issues despite already being found to not have pipes connected amongst many other serious snags. Their 'expert' says too much toilet paper used and nothing wrong. Fast forward to NHBC having to replace multiple pipes and manhole chambers, as layout as does not meet NHBC standards, what a surprise! If you look at all the positive reviews they are just reviewing tradesman and not the house, but in my experience the majority of tradesman were rushed, careless and poor too. Read the one star reviews for a true depiction of Anwyl. They have no consideration for customer, workmanship, safety, quality, morals and decency. They were happy to leave me with blocked toilets over Christmas, despite later proven time & time again that their denials were proven wrong by the NHBC. Keep fighting as they do offer some money back despite multiple denials. My front garden was dug up 5 times!! AVOID!!
5/5
TrustpilotQueens Meadows
Queens Meadows - Shavington Crewe.Can't be thankful enough the house is stunning Neil & Sam have been very helpful and can't thank them and all the lads on the site for their help in getting set up in my new home! ⭐⭐⭐⭐⭐
Hi Jason, thank you for this review about our Queens Meadow development, we wish you many years of happiness in your new Anwyl Home.
5/5
TrustpilotFlexible and accomidating
The workman who came to sort out some cosmetic cracking on the staircase was very accomidating of our little ones. When they where napping he agreed a time to come back to do the work. He completed the job quickly and though I'm currently waiting for the paint to dry, it looks like he's done a great job.
Hi Jo, thank you for taking the time to leave this review and we hope the paint still looked good once it had dried!
5/5
TrustpilotI had Richard Nelson over today to do…
I had Richard Nelson over today to do some snagging, He did an excellent job and went the extra mile and gave me some additional advice which I am very grateful for.
Hi Oliver, thanks for leaving this review about Lee and how he went the extra mile for you, all our team work hard for our customers, thank you!
4/5
TrustpilotThe Fairways Handforth
Positive: Isaac who's on the site is very helpful, patient and committed to helping us to arrange and follow up on the repair of defects in the house. Sarah from the Sales team is helpful and friendly as well as she's patient working and giving advice upon our move-in. Friendly site and sales team in general.Negative: The whole new building estate lacks lighting at night.
Hi, thank you for taking the time to leave this review, it was good to hear how helpful the on site team have been. As the Fairways is in a bat conservation area the amount of lighting we have been able to install has been restricted. We hope this helps explain the situation for you.
5/5
TrustpilotJosh Hough customer service technician
Extremely helpful, going above and beyond. Good quality of work
5/5
TrustpilotCustomer care visit
Chris was very polite took great care and did a professional jobAnwyl should be proud of him.
Thank you for your lovely review about one of our Customer Service Technicians, Chris. We have passed your comments on to him and it is much appreciated, thank you.
5/5
TrustpilotChris Appleton did our corrective work…
Chris Appleton did our corrective work for us, he was amiable and professional. He went out of his way to provide us with excellent results for the house, in a timely manner, and was pleasant to have in our house.
Thanks Ed
5/5
TrustpilotPaul and Richard were brilliant did the…
Paul and Richard were brilliant did the job and cleaned up
Hi, thank you for your review!
5/5
TrustpilotThe customer service technician Chris…
The customer service technician Chris Appleton, was very polite, friendly, professional and worked really hard all day to finish the tasks required. He was very mindful of working from home and being on meetings. I can’t speak highly enough of him. Thank you
Hi Melissa, thank you for your review of one of our Customer Service Technicians, Chris, he really appreciated it.
5/5
TrustpilotPaul Higham was lovely from start to…
Paul Higham was lovely from start to finish. Really professional and ever so friendly!
Hi Miss Paterson, thank you for taking the time to leave this review about Paul, all our team work really hard for our customers so it's great to receive the positive feedback, thank you!
5/5
TrustpilotPaul and Richard have recently been and…
Paul and Richard have recently been and replaced the utility room door and I think they have done an amazing job. Along with their professional work and communication they are to amazing tradesmen
Hi Alan, thank you for your review about Paul & Richard, they really appreciate the feedback.
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