Anwyl Homes Handforth reviews

★★★★★ 2/5

Trustpilot

Super Sales but bad after sales Customer Care

From the outset I was very impressed with the Sales Agent Lorraine, extremely knowledgeable, helpful, professional and friendly along with Chris the Site Manager who managed issue immediately and in a very courteous, caring and friendly manner. However the Customer Care after sales department totally lets the Company down, a very uncaring and lapse attitude with no sense of urgency.I had to call the out of of hours "customer care" telephone number due to a faulty smoke alarm, which set two sirens off, the sirens were sounding for 14 hours throughout the night ! Despite 7 phone calls no one attended or advised, they merely sent e mails to the electrical contractor and told me that they did not have a phone number !! In the end I had to employ someone myself to deal with the unbearable noise.In addition I have reported damaged PVC window frames and this has gone unattended. I am very concerned going forward as inevitably things will need attention but have no confidence that they will be resolved.Having been in business myself I have always said that after sales is as important as a sale, the good reputation of the Company can so easily be destroyed.

Sheila · 29 August 2021

★★★★★ 5/5

Trustpilot

Richard Nelson and Josh came to fix a…

Richard Nelson and Josh came to fix a garage soffit. They were prompt,helpful,professional and explained the job and also noticed the garage door had not been sealed correctly when first built so Richard ensured the garage was sealed correctly. He went that extra mile which is really refreshing these days, he is a credit to Anwyl Homes.

Beverly · 20 December 2023

★★★★★ 5/5

Trustpilot

We have been increasingly frustrated …

We have been increasingly frustrated through the whole process with Anwyl because of how long it takes to fix the issues. However Lee Reynolds from customer service came today to fix some of the issue and did a brilliant job. He was very thorough and efficient. We hope he can come back to finish off the rest of the snags.

Big · 10 October 2023

★★★★★ 1/5

Trustpilot

All fur coat and no knickers as the…

In response to Anwyl comments - customer service? Are you kidding? Your customer service is a disgrace. Happy to help? They've not helped one bit and still haven't responded to my last email. So Anwyl, show us how you care and sort your act out! All fur coat and no knickers as the saying goes. Truly dreadful quality of finishes, the list is too long for this review. Worst aspect is the drive that we can't use unless we have a high car because anything lower bottoms out!! Anwyl say the site manager said it's okay even though it was him that reported it as unacceptable. They say they've inspected it and it meets regulations but can't supply a date or a report or any calculations to show it meets NHBC. Save your money, buy elsewhere and give this outfit a very wide berth.

Sharon · 18 August 2021

★★★★★ 5/5

Trustpilot

Paul Higham was polite and helpful…

Paul Higham was polite and helpful explaining to me the repair work that was to be done.

Tim · 14 May 2023

★★★★★ 5/5

Trustpilot

Great experience

Great experience. Arrived early got straight to the job. Was very helpful with good advice

Sam · 1 June 2026

★★★★★ 1/5

Trustpilot

One stars half too much… stay clear.

18 months into living in our “dream home” and it’s been far from a dream… still got outstanding snags, which could only eventually get sorted after having to involve NHBC. The customer care team don’t have any compassion for people wanting to get stuff sorted, senior management just don’t seem bothered that customers aren’t happy and some of the tradesmen that they send to do work you wouldn’t trust to fix a shopping trolly. It’s very much a take your money and run company that really don’t care if they haven’t built your house correctly, once they get you moved in trying to get them back to fix stuff is painstakingly hard work. I’d never recommend and I’d defiantly never buy from them again! One star is being half a star too nice at best……..Update… from now on perhaps I should contact you through here! It’s absolutely amazing how you’ve found the time to reply to that message in less than a day, yet it takes you two weeks reply to an email! JOKERS!

Ian · 22 June 2021

★★★★★ 5/5

Trustpilot

A super job

Josh did a first class job painting the door. He took great care in making sure there was no mess when first sanding down the surface and then painting the same with both undercoat and gloss. He arrived on time and has a very pleasant and understanding nature. A totally professional individual. A job well done.

David · 22 December 2023

★★★★★ 5/5

Trustpilot

Superb service from start to finish

We brought an Anwyl Home at The Fairways in Handforth and our dealings with Anwyl from start to finish (and even some minor on-going customer care issues) has been nothing short of exceptional. Sarah and Helen in Sales, Gaz and Phil on site, even all the other site lads have been very professional and polite. Our new home was finished to a very high standard and we have been delighted with the level of care shown to us at every stage of what is usually a stressful process. I cannot recommend Anwyl Homes highly enough (in fact, we have recommended and a family member is buying on another development).

Lou · 20 June 2021

★★★★★ 1/5

Trustpilot

Extremely poor and rude customer care

Extremely poor and rude customer service team. The customer care agent is rude, dismissive and does not listen to you. My house which I purchased from Anwyl Homes was not the same as other homes of the same style on the same site and same road. It was missing certain items which is relatively cheap for them to resolve. She refuses to listen or resolve this. I do not know if its because of my gender, race, lack of bribe or anything else.

New · 18 June 2021

★★★★★ 5/5

Trustpilot

Crossfields, Catterall

Very happy in my new home. The team have provided really efficient communication throughout the process, from Debbie in Sales through to Ian the Site Manager. The after move-in care to get everything sorted has been extremely appreciated, directed by Ian and implemented through the tradesmen, who have all been very professional, respectful and friendly. Thank you Anwyl!

Carol · 29 October 2023

★★★★★ 5/5

Trustpilot

Paul Higham was a lovely gentleman and…

Paul Higham was a lovely gentleman and extremely tidy.

Adam · 21 November 2023

★★★★★ 1/5

Trustpilot

Absolute joke ,thoughtful !

Absolute joke ,thoughtful ! They have no regard for good working practices , coming on site when they want etc , no dust management ,no communication, piling where they want ,not sending surveyors to bordering houses, existing properties getting damaged , getting woken up at 7.15 etc council warned them , after seeing them work would rather buy a cardboard box , amateurs from my viewpoint, also anyone buying on rossfield contact environment health ref 622966 concerning the creosote in the ground , thoughtful of Anwyl to dig up creosote ridden soil without communicating with their neighbours to breathe in the carcinogens. Also regarding any proposed green areas at Rossfield some interesting reading can be found on the web regarding their previous build at the paddocks, Buckley .

Steve · 18 May 2021

★★★★★ 1/5

Trustpilot

Lea Grange St. Helens

Poor customer service. Slow response and extremely poor quality workmanship. It takes numerous attempts to have a job put right. I would not buy from this company again. Take a drive round and knock on a few doors and also look at the brickwork on the show house were the sales agent is. Uneven floors. Walls that are not straight. Window sills not level. Dreadful plasterwork. The standard and slow response is bad. Avoid. Months and months of workmen in. A House that was dirty and not completely finished when moved in with constant battles. Try ringing there customer service who never pick up the phone. Bad management. Lies from day one. Do not trust this company. Ring customer service that never answer. A few attempts at a customers inconvenience when it should have been done right in the first place. That shows you anwyl homes that you do not have the experience or right workman to do the job if it takes your company a few attempts. Any one looking to buy from this company please do not put yourself through it.

St · 21 April 2021

★★★★★ 1/5

Trustpilot

We have been shafted by this company…

We have been shafted by this company and I was heartbroken. Got told we couldn’t reserve a plot at St Helens, Lea Grange until we had sold our present house, so we put it on the market and sold it within 24 hours, only to then find out the last house available had been reserved for someone else who hadn’t yet sold theirs. They were keeping it reserved for a week to give them time to sell. We finally got the call to say we’d lost the house, we have now had an offer on ours and nowhere to go. On the plus side, I’ve just read these reviews on the building quality and it looks like we’ve had a lucky escape. But it doesn’t take away the fact that we were treated like we didn’t matter. I’m going to go and knock on a few doors like one of these posts suggests and I’m going to ask if people are happy with their purchase. Learn a lesson and read reviews before parting with hundreds of thousands, someone is definitely looking out for me.And look at the response from Anwyl. Obviously didn’t read my review properly.

Gayle · 19 April 2021

★★★★★ 5/5

Trustpilot

Peter Giddins was amazing!!!

Ro · 27 February 2024

★★★★★ 5/5

Trustpilot

Mr.​​​​ Turano is helpful

Mr.​​​​ Turano is helpful. Thank you so much.

Vincent · 28 November 2023

★★★★★ 5/5

Trustpilot

Our 2nd Anwyl Home

We moved into our new home in January 2021, this is our 2nd Anwyl home and we wouldn't buy with anyone else. We have had a couple of teething issues, which are to be expected with a new home but the customer service team have been great and really supportive, although a little delayed due to the current situation. The site team were great and answered any questions we had before and during build. It was great to see our home being built from start to finish.

Lexie · 11 March 2021

★★★★★ 5/5

Trustpilot

Amazing service

Amazing service, friendly staff at bluebell meadows (Lorraine). She was very helpful and showed me around all the houses until I finally bought my dream home. It’s not just that she helped with selling the house but supported me throughout the paperwork and legals and even “interior designing”. I couldn’t thank her more and she is definitely a valuable asset to anwyl homes. I must mention the exceptional site manager (Chris) and his assistant (Ben) for showing me around and also helping with any remedial issues I faced. Their support was immediate and very helpful. I would highly recommend going for a visit!!

Anan · 19 February 2021

★★★★★ 5/5

Trustpilot

Quick and easy to deal with

I'm happy with the technician, Chris Appleton, who is very professional and completely fix my ceiling crack issue for my two bath room. He also clean up the workplace after the repair work which help me lots.

Lawrence · 5 November 2024

★★★★★ 5/5

Trustpilot

Thanks Rich and Chris.

Thanks Rich and Chris.Always a great job and respectful

Mrs · 19 October 2023

★★★★★ 5/5

Trustpilot

An excellent company to deal with

From Kelly and Marie in the sales office to site managers, Keith and Scott, nothing has been too much trouble and they are all delightful people to deal with. They have made what could have been a stressful experience as easy as possible. The house is lovely, warm and comfortable and everything works!

Lynne · 19 January 2024

★★★★★ 5/5

Trustpilot

Richard Nelson came yesterday to remove…

Richard Nelson came yesterday to remove the seal in the shower and floor as it had not been done correctly. Richard did a fantastic job and cleaned everything up after himself . He is extremely professional and takes pride in his work . He was very informative about what he was doing and why and nothing was too much trouble .

LORRAINE · 6 July 2023

★★★★★ 5/5

Trustpilot

Professional job as always

Professional job as always. The site team have been nothing short of amazing on Winnington Place, I have been kept up to date regarding any work that has needed to happen and always been done to an extremely high standard! Pete done a superb job today and really appreciate everything you guys do

Matthew · 18 January 2024