Anwyl Homes Handforth reviews

★★★★★ 5/5

Trustpilot

Very satisfied with the services…

Very satisfied with the services received at Alexandra Garden! We are purchasing a house with Jason's help and everything we thought would be a hassle was super simple and easy! With professionalism and promptness, he took care of everything very elegantly and gave us a pleasant experience. Jason and the sales team offered counseling and clear explanations that everyone can understand. We definitely recommend with great love and trust!"

Silvia · 12 June 2023

★★★★★ 5/5

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Lee and Pete were amazing today (as…

Lee and Pete were amazing today (as always)!

Ro · 8 April 2024

★★★★★ 5/5

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Chris Appleton

Chris Appleton was very friendly and very helpful. He carried out the work to a high standard.

Christopher · 20 September 2023

★★★★★ 5/5

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The two technicians have completed the…

The two technicians have completed the work efficiently and with care and consideration. Paul and Chris were both thorough and thoughtful in their work.

Lyn · 1 March 2023

★★★★★ 5/5

Trustpilot

Excellent customer service and build quality

Excellent customer service from our first interest to receiving the keys. Standard of house quality is first class with pride taken in the smallest of details by the site manager and all his team. Sales staff likewise are there to answer queries at any time and there is a real passion and commitment to everything they do. I would recommend Anwyl to anyone buying a house. This is how new houses should be built but rarely are.

Paul · 27 August 2022

★★★★★ 5/5

Trustpilot

Lawrence Gardens, Preston

Our move was quite specific as we were moving back to the UK from abroad. Not only that, but it was through COVID, where travel was massively restricted. The Lawrence Gardens sales team (Debbie and Hayley) were really supportive in finding us the right property and adapted our meetings so we could move forwards, even without being present onsite. They followed the process right though to the handover of the keys and are an excellent representation of the company. They were one of the reasons we decided to buy with Anwyl. It doesn't stop there. Once we moved in, the site team (Ian and Pete) have been checking in on us on a regular basis. They are reactive and helpful and have made the whole experience a real pleasure. They are here to answer questions and fix any minor defects you may come across. I would have never expected to receive the level of service that I received from them. They are a credit to the organisation. I also had a independent inspection done on the property when I moved in (to check for snags) and they were very impressed with not only the build quality but the final finish. I quote "one of the better properties they have been to". I'm sure you will not be disappointed with Anwyl property, especially if the Lawrence Gardens team is a reflection on how they operate. Could not recommend them highly enough.

Tim · 14 April 2022

★★★★★ 5/5

Trustpilot

Lawrence Gardens

It’s a few weeks now since we moved into our new Ascot DA home on Lawrence Gardens and we’re very happy both with the house - which is well designed and finished- and the service provided by the Anwyl team here. While we were moving from quite a distance away, Hayley and Debbie in the sales office ensured we were kept well-informed throughout the process and were really helpful in keeping things moving. Since we’ve moved in, Ian and Pete, the site managers, have been in regular contact to check things are fine and that any snagging - of which there’s very little, actually- is sorted. They take an obvious pride in their work, and in ensuring the new owners are completely happy with the quality of the final house. Thank you all.

Desmond · 11 April 2022

★★★★★ 5/5

Trustpilot

Lawrence Gardens

Lawrence Gardens From the start of our journey with Sam in sales, though to Hayley & Debbie we have been very well served, the ladies in sales have been superb throughout & a credit to Anwyl Homes. Having now moved in to our home, the excellent service has continued from Ian & Pete who are the Site Engineers responsible for ensuring our house is in good condition for moving in. So much so that Ian even helped us plumb in our washing machine & tumble dryer, then popping in almost daily to see if we were settling in & did we require any assistance. Like all new homes we have our small issues (snagging list prepared), but have already been advised these will be attended to. Ian & his team are a further credit to Anwyl, all workers around the estate have been pleasant, helpful & courteous, with site continually being cleaned as best they can, for what essentially is still a building site.Everyone’s passion for their job is clear to see, well done Anwyl Homes

Fiona · 29 March 2022

★★★★★ 5/5

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Lawrence Gardens - Excellent Throughout

Lawrence Gardens - Barton.Fantastic service throughout the whole process of buying the house, moving in, and then after-sales support and help has been brilliant.Hayley and Debbie from the sales team were friendly and always there when I needed to ask something, they kept us updated throughout the process, sending photos to me of the house developing and allowed us an early access visit to the house. Once we moved in, Ian and Pete the site managers were both only too happy to help - popping around several times a week to ask if we were OK, and giving us help with tech questions we had. We have been in the house 3 weeks and have loved every minute of being here.Thank you to all of the team at Lawrence Gardens and Anwyl Homes.

Nicholas · 24 March 2022

★★★★★ 5/5

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Moved in in December 2022 to the…

Moved in in December 2022 to the handforth fairways estate. Aftercare has been great with Isaac seeing to all our snags promptly. Thank you

Fraser · 10 February 2023

★★★★★ 4/5

Trustpilot

Fairways development

We have been impressed at the amount of information we have received at each stage of purchasing the property. The staff in the show rooms to the workers onsite are all very polite and courteous. We did have afew snagging issues but to be expected with a new build. Some could have been avoided but the site manager has been very helpful in getting the issues rectified in a quick and timely manner of which we are grateful for.

Rhiannon · 29 April 2022

★★★★★ 5/5

Trustpilot

Lawrence Gardens dream home

We have recently purchased an anwyl home at Lawrence Gardens in Barton , site manager Ian and assistant manager Pete have been absolutely fantastic throughout, from our first meet the builder to moving in , we felt at ease and very looked after, we are over the moon with our property , my dad who is a retired builder and jack of all trades was very shocked when he first saw the house , he said he's never ever seen a new build house be of such good quality and couldn't believe how perfect the house was. We have recommended anwyl to many of our friends , the best part is we know if we need any assistance Ian, Pete and even the rest of the team would be on hand to help as they are such a friendly, professional and approachable team, all in all we are so thankful we have had this team working on our house.Thanks Anwyl homes

Jw · 10 March 2022

★★★★★ 1/5

Trustpilot

Anywl homes lea Grange st helens

Anywl homes. On first inspection the house has issues, but the excitement for moving into our own home hides the issues from the surface.We have had a number of issues with our property from day 1 of the ownership. Almost 2 years have passed, and very few issues have been looked into, and most concerns have been compounded and dragged on rather than resolved. We have had upwards of 20 different people through our doors from anwyl and there third parties. However none of the issues have been addressed. The customer support didn't respond for the first 6 months of our support and subsequently they have only thrown their own staff and some third-parties at resolving issues. These people are general trade guys who are average at all parts and don't care about what they are doing. Issues which could be resolved in days have took 18months and due to time passing, have created further issues in which they are now disputing. I have lost all faith in anwyls sales retoric that led us to believe the experience and ownership of an anwyl property was something to be proud of. A family run business. It is just another builder, take from that what you will.I will add further details to this review later.

Jonathan · 8 March 2022

★★★★★ 1/5

Trustpilot

Shocking company and house!!!

I bought my house in late 2018, I reported several issues to the site manager George and the salesman Steven, and when they left, I reported further problems with Pete, the site manager. All reports were meant to be recorded. PROBLEMS WITH HOUSEI have had a leak in my roof from day dot in my main bedroom, family bathroom, and bay windows. Initially, they came out to fix the problem, but they are still leaking! My back door has a leak which they came to fix, replacing damaged skirting boards but not fixing the door and so my skirting boards are yet again brown and swollen with large lumps of plaster missing where they ripped them off the first time. I have a large brown stain on my bedroom ceiling from a leak that now drips on my bed. And the brown stain on the bay window from a leak and my bathroom ceiling yet again another leak!!!!!!!!Furthermore, I have lost a roof tile that fell (NOT IN A STORM), and it hit the front of my car and caused over £1500 worth of damage which they are not willing to cover! And they did not help me replace that tile either!. Yet again, I have had a further two tiles fall from my roof, hitting my partner's van and causing damage. Not only that, it nearly hit the current site manager as it fell!!!!!! My roof is not just upsetting, but whenever there is a slight wind, I panic, thinking it will kill someone. I have tried four independent roofers, and no one wants to touch my roof. So how am I meant to make it WATERPROOF and SAFE!!!!!!Also, from day dot, I have complained about the amount of noise from my attic. It keeps me awake at night like someone is whipping a bit of hard wire against the walls !!!!! This happens in very mild winds. They promised me they would look at it, but they haven't bothered.I may be out of the two-year warranty, but the complaints I have put in began way before the two years and yet NOTHING!!!!! I had Greenough roofing come fix my bay windows twice but were unsuccessful. Although Greenough roofing put the roof on they are not willing to help me either.I have tried to go through NHBC for the worst leak in my bedroom where it was dripping in. they said as that particular leak was below £1700, it had to come out of my pocket!!!!!!!!!!! I had to pay £1500 of my own money to get this issue fixed on not a four-year-old house!!!!!!!!!!!!!!!! This should not be happening to me. I have put m life savings into this house, and yet it is still costing me money that I should not be spending on the house this old!!!!!!!!I am so upset with this company and my house. I work nights and the noise from the attic affects my sleep which in turn affects my job, I have an autistic boy who is on medication to sleep and yet it keeps him up at night with the noise, and he tends to also stress about tiles falling on his head! I am super stressed about these issues I have reported over and over again and no one wants to help me. I would definitely get an independent builder in to check your house before purchasing it as this company do not care about who lives in them and what issues they may have in the future when funds have been passed.

Miss · 8 March 2022

★★★★★ 4/5

Trustpilot

Snag fixes

Richard Nelson came to mine yesterday to fix some snags. He was professional & friendly. Only feedback is the list given to him, didn’t provide enough details, so we had to figure this out together. It would be helpful if the customer support team provided the pictures from the snag report for the technicians.

Anonymous · 30 April 2024

★★★★★ 5/5

Trustpilot

Lovely home

We purchased our new Anwyl home last September and absolutely love it. We part exchanged our old home, and although there were some hiccups with us needing to get certificates for gas/electric, it was a very smooth process. Carol (sales) was fantastic throughout and still is! Jack and Jonathan (site management) have just been wonderful.

Francesca · 11 April 2024

★★★★★ 1/5

Trustpilot

If I could leave - stars then I would.

I advise anyone wanting to purchase a property with Anwyl Homes to stay WAY clear, especially at the Llay site within Wrexham! We are currently in the process of purchasing and have been promised things that they have been unable to follow through with and Head Office along with the site are now attempting to make out that we are lying about this particular promise. Unfortunately now, we are left to pick up the pieces which will be at an extra cost to ourselves as they are unwilling to take any responsibility of their actions. Absolutely horrendous company, let’s hope we don’t have a million others things wrong when we do eventually move in!

Emily · 22 February 2022

★★★★★ 5/5

Trustpilot

We have just moved into our new home at…

We have just moved into our new home at Crossfields Catterall Plot 60 and are really pleased with our new home, a special thanks to all the Site team Ian, Joe and all their Staff for their help, nothing has been too much trouble and they deserve every credit

Michael · 25 July 2024

★★★★★ 5/5

Trustpilot

Great work by Josh!

Josh Hough did a great work with completing some remedial works on the staircase landing. Very friendly and professional.

Sylvester · 30 May 2026

★★★★★ 5/5

Trustpilot

Excellent service from Jason and Jan

Excellent service from Jason and Jan from Alexandra Garden. They both are very helpful and patiently explain everything we need to know throughout the whole process. They responded to emails and calls quickly. We are very happy with their brilliant service.

Vion · 25 November 2024

★★★★★ 5/5

Trustpilot

Josh was super polite and friendly and…

Josh was super polite and friendly and rectified the awful paint job on the front door and frame.It’s now looks clean & new

Gina · 17 February 2023

★★★★★ 5/5

Trustpilot

Carol @ The Oaks at Rossbank

We’ve been dealing with Carol at The Oaks at Rossbank now, and she’s been absolutely amazing! From having us run back and forth to the show homes with samples to compare, communicating with us at every step of the way, putting our mind at ease when we’ve had questions, its been so good. As first time buyers, we’re so glad we went with Anwyl and had Carol helping us, thank you so much!! A & T

Adam · 4 August 2022

★★★★★ 5/5

Trustpilot

Rich and Lee were brilliant in…

Rich and Lee were brilliant in finishing off the issues with our bedroom flooring, never any mess left behind either, thank you!

Shannon · 11 March 2023

★★★★★ 5/5

Trustpilot

Lee Ashworth visited today at Fairways

Lee Ashworth visited today at Fairways. Absolute ace at his job! Apart from his booked works, he helped me sort out few other issues and gave me valuable information abt house related matters. He is an absolute genius.. pleasure to have him visited here today.. thanks v much

Zahra · 30 July 2024