Anwyl Homes Handforth reviews

★★★★★ 5/5

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Kelly, Scott, Keith and Sophie - Winnington Place

Kelly, Scott, Keith and Sophie have all been great, any problems we have they have sorted! In particular, our heating wasn’t working properly and we rang Keith and he was here in 5 minutes to sort it. This shows how much they care and how they will go above and beyond.They have all been very attentive and helpful. We would highly recommend!

Emily · 16 October 2023

★★★★★ 5/5

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Efficient and good quality work

Chris was extremely efficient. He discussed exactly what he was going to do and completed all of the work to a high standard.

Mel · 29 January 2023

★★★★★ 5/5

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Thanks Lee Ashworth

Thanks Lee Ashworth Carried the work out professionally & left without any dust, thanks Lee 👍

Andy · 21 August 2023

★★★★★ 5/5

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Respectful in your property

Respectful in your property. Quality of work excellent.Friendly and on time.Thanks Richard josh and paul

Mrs · 9 September 2023

★★★★★ 1/5

Trustpilot

Poor build and customer service

Prior to moving in:Prior to the house being completed the service was excellent. The standard of build:Some of the finishes to the property inside were appalling and hadn't been checked over by the site manager. The list of snags is in the 100s. Extremely disappointed, given that the companies strap line is 'thoughtful homes'. Aftersales customer service:Since moving in we have been completely ignored by our site manager and I have had to personally nag everyone at the company to even get the smallest of snags rectified. This has been escalated to the head of customer service but the poor communication and lack of action continues...Abbeyfields, Sandbach.

Consumer · 8 December 2021

★★★★★ 5/5

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Richard Nelson from Anwyl attended to…

Richard Nelson from Anwyl attended to adjust the kickboard in the kitchen so as the dishwasher door could open.

Diane · 20 May 2026

★★★★★ 5/5

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Anwyl Richard Nelson has just been and…

Anwyl Richard Nelson has just been and sorted a problem we had and has completed it in a very professional manner also very courtesy and explained what he had come to do . HE was such a lovely gentleman and also thanked us for looking after him. HE did an excellent job just give him a big thank you

Joan · 12 December 2023

★★★★★ 5/5

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new home

Angela throughout both properties we have brought of Anwyl, has been very helpful and her knowledge of guiding us through has been so helpful. The site manager and staff have been outstanding. Even with little bits what need doing, there has been no hesitation to complete them. The site staff are all friendly and approachable and always ask if all is ok.

Wendy · 30 September 2023

★★★★★ 1/5

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Update from my review in September

Update from my review in September for Alexandra Gardens… not great! We love our home but the finish is not up to merchantable standard and our snag list has been ignored now for over a month. We have emailed multiple times and been ignored, we are seriously disappointed with their attitude and have been told multiple times that our kitchen cupboard door would be replaced but we have only seen one person come to paint a door!We also emailed about a health and safety/fire issue regarding a dodgy vent that they had fitted… we were told to contact customer care. No concern whatsoever for our well-being, then it sparked on an engineer. Luckily we’ve had it replaced by a very helpful staff member who showed up before their unhelpful email had been sent!

Hannah · 25 November 2021

★★★★★ 5/5

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The team at Priory Gardens are amazing…

The team at Priory Gardens are amazing people from the delightful Steph and Sam (the girls in the sales office) to the kind assistant site manager Shaun. I can honestly say that the team have worked really hard on my behalf. I am very happy in my new home. Thanks guys

Susan · 20 May 2024

★★★★★ 1/5

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We moved into an Anwyl home At Haygate…

We moved into an Anwyl home At Haygate Fields in September 2021 at least a month before our anticipated competition date. We were specifically told by site manager and sales representatives that we should provide a snagging list after 4 weeks to solve issues in the home. They deliberately said not to look for any issues immediately but to settle in and see over the coming weeks. After contacting customer service to see when the issue we have are going to be sorted, we were told that the property was sold as seen hence nothing will be looked at. Now this may not have been the developers plan but it is categorically what Anwyl’s representatives at the site informed us and one the pretences on which we purchased the property. Now I appreciate that the odd scuff on the wall etc comes under the “sold as seen” concept. But things like the ground floor toilet not working correctly, leaks on the ceiling of the first floor, no filling around ground floor flooring or in bathroom, garage door not painted, garage missing guttering, garage side door not completed (literally it just has the pink filling foam exposed to the elements - I can put my hand into the garage without opening the door). All of these we were promised would be sorted. All of these were reported to sales representative and site manager before we even moved into the property. These are all fundamental aspects of a house, and when paying for a house wouldn’t you expect these things to be sorted? Even when we moved in the garden fence wasn’t finished so it was just open to the neighbours for the first week - including nothing stopping members of the public just walking in to our garden. We would happily have waited a few weeks to complete but you seemed desperate to get us in. Therefore I would recommend to all of the future buyers to be very careful with the promises that you receive.Just an edit: that none of the issues have been sorted as of yet, and we reach out to site representatives weekly as well as us reaching out to customer services.

Sofiia · 18 November 2021

★★★★★ 5/5

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Building more memories

This is our first home with Anwyl and the plot we managed to grab is amazing. A little shy on storage space for a 4 bed house, however everything else is great. The builders Ian and Jacob are a great team and compliment each other well from what we seen. Very thorough in their briefs to us when we met them, and very helpful getting a few things sorted in good time.The girls in the Sales office, Carol and Linda have been nothing but helpful when they could be! Always a happy pair and always on hand to help. Not fully moved in yet, but can’t wait to settle and get ready for our first Christmas in the new house. Thank you The Wilson’s - plot 3,The Oaks @Rossbank

Shane · 12 November 2021

★★★★★ 5/5

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Great team at ‘The Fairways’ in Handforth (Anwyl homes)

We absolutely love our 2-bed Burton house at this site! Helen (from the sales team) has been approachable and friendly and has been with us every step of the way, from the initial enquiry to the day we got the keys. Gaz (site manager) is a legend. He has made sure that we’re happy with every inch of our new home and has ensured the work is of the highest standard. He’ll always work around our schedules and always puts a smile on our faces! Even though there’s a lot of building work happening around us, it doesn’t impact negatively on life in our new home as the site is so well-managed and the builders are so friendly and professional. Thank you to everyone at Anwyl - we love it here!

Sophie · 11 November 2021

★★★★★ 4/5

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Professional paint technician

Chris is a good technician who patiently explains the process and has good workmanship. I highly recommend and appreciate his work attitude.

F · 26 January 2023

★★★★★ 5/5

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Chris was great

Chris was great, super helpful, informative and timely at fixing some issues we’ve had with a leak in the bay window area.

Olivia · 26 January 2023

★★★★★ 3/5

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Untrustworthy !

Myself and my Wife visited the Fairways site in Handforth in March 2021 and expressed a keen interest in Plot 122, the Appleton 3 bed detached, which is still on the Anwyl web site as not yet released.We registered our details and were told when the house was released we would be contacted. My wife phoned the company today to find out that plot 122 had been reserved by an Anwyl employee at head office.The courtesy of some form of communication to that effect would be the minimum I would expect from any company when looking to purchase a new home.This practise in my opinion is unethical and needless to say we will not be purchasing a home from Anwyl as they appear to be untrustworthy.

Ken · 3 November 2021

★★★★★ 5/5

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Paul Higham - highly recommended.

Paul Higham - highly recommended.Lovely guy, friendly and completed the jobs assigned to him to a very high standard . I really can not fault ANWYL as the experience I have had dealing with them has been excellent .

Tina · 29 November 2024

★★★★★ 5/5

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Exploratory problem visit

Lee was polite and did a professional job. He explained what he was doing and how the issue was hopefully being resolved

Diane · 20 January 2023

★★★★★ 5/5

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Quick, efficient & friendly

Lee Ashworth was very friendly, got the job done quickly, fixed the issue and then explained exactly what had been done. Thank you

Kirsty · 8 December 2022

★★★★★ 5/5

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Maes Y Rhedyn

I recently bought my first house at the Maes Y Rhedyn site and can't thank Anwyl enough, the process from start to finish was made so straightforward and easy for us, they were always happy to go through all our options and answer any questions we had (and there were a lot). Obviously the house has a couple of small snags but Anwyl have been so helpful getting this sorted, any issues we've come across the site manager and sales associate have been so lovely and quick to sort. Would definitely recommend.

Chloe · 9 October 2021

★★★★★ 5/5

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Paul was friendly and completed the job…

Paul was friendly and completed the job to perfection.

Josh · 23 May 2025

★★★★★ 5/5

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Good service from Anwyl Homes Site Maes y Rhedyn…

We moved in November 2020 to the Site at Maes y Rhedyn, Wrexham, the house was built to a good standard and the afterservice provided by Ben Knox, our main contact with the onsite team has been first class, all the snag lists we provided was fully excepted and completed to our satisfaction very quickly. We now approach our first anniversary and we now contact head office for any problems, they too get contractors to quickly fix any problems. So far we have had one faulty toilet seat replaced and a couple of windows adjusted during the summer heatwave. each time all done within 3 days of reporting the problem.We would definitely recommend them to family and friends

Derek · 15 September 2021

★★★★★ 5/5

Trustpilot

Quality

The building staff and the quality of the homes are amazing. Did have a problem with the sales staff as they lost my files on how to finish my home but in spite of that I am delighted with Anwyl.

Michael · 1 November 2024

★★★★★ 2/5

Trustpilot

Super Sales but bad after sales Customer Care

From the outset I was very impressed with the Sales Agent Lorraine, extremely knowledgeable, helpful, professional and friendly along with Chris the Site Manager who managed issue immediately and in a very courteous, caring and friendly manner. However the Customer Care after sales department totally lets the Company down, a very uncaring and lapse attitude with no sense of urgency.I had to call the out of of hours "customer care" telephone number due to a faulty smoke alarm, which set two sirens off, the sirens were sounding for 14 hours throughout the night ! Despite 7 phone calls no one attended or advised, they merely sent e mails to the electrical contractor and told me that they did not have a phone number !! In the end I had to employ someone myself to deal with the unbearable noise.In addition I have reported damaged PVC window frames and this has gone unattended. I am very concerned going forward as inevitably things will need attention but have no confidence that they will be resolved.Having been in business myself I have always said that after sales is as important as a sale, the good reputation of the Company can so easily be destroyed.

Sheila · 29 August 2021