Trusted Agent profile · Handforth
★★★★★
1,090 reviews across 2 platforms
St Georges Way, Handforth, SK9 3HD
Anwyl Homes's office in Handforth, at St Georges Way, is rated 4.6 out of 5 across 1,090 reviews on two platforms, including 9 Google reviews rated 4.2.
Every review we hold for the Handforth office, from every platform, shown as written. First names only.
5/5
TrustpilotLee Reynolds
Lee Reynolds, the customer service technician came to fit a new door on our dishwasher as we’ve had some issues with it. He did a great job, worked quickly, tidily & efficiently and it’s been in perfect condition since. He was easy to chat to as well which is lovely when they’re in your home. Thank you!
Hi Alannah, thank you for your review about Lee and the work he did in your home, he really appreciated it.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish, welcoming from my first visit, the help to move scheme was invaluable, moving house is always stressful but it wasn't anywhere near as bad as it could've been with the help of Debbie and Ian and the teams behind them and still helpful after we'd moved in.Thank you
Hi Alison, thank you for your review about our team at our Cross Fields development, they all really appreciated it!
5/5
TrustpilotGreat service from engineer
Peter was polite, courteous and ensured I knew exactly what he was replacing and why.
5/5
TrustpilotIsaac is great
Isaac is great, quick and efficient. Got everything done reallyHappy with my new home.
Hi Katie, thank you for your review about Isaac and great to hear how happy you are with your new home! We wish you many more years of happiness in your new Anwyl Home!
1/5
TrustpilotVery bad quality of a new home
Very bad quality of a new home. All the doors are look like second hand and all the nail of the door have not been sanded before painting. I have been waiting for a broken door since last September. Today, they come to install a new door, but they said they order a wrong door and don't know when the new door will come. What's a JOKE!
Hi Ronald, we are so sorry to read this review and see how you feel. At Anwyl Homes we place a high priority on the quality of our homes but also our Customer Service, so it is disappointing to hear how unhappy you are. We did ask you for more information in order to investigate this further but to date have not received a response.Please contact our Customer Services team on 03300 244955 or at customer-care@anwyl.co.uk and they will be happy to help you.
5/5
TrustpilotPete visited on 31July
Pete visited on 31July @ FairwaysAbsolute Gem His tech skills were above and beyond.Great mannerism & demeanour.Really professional person.Quality of build works, he carried out were top notch. Excellent craftsmanship works done by Competent Pete.. Loads of thanks
Hi Zahra, thank you for your kind words about Pete, one of our Customer Service Technicians, it's great to read how much his skills were appreciated, thank you.
5/5
TrustpilotCreaky Landing…
Paul and Josh came to repair a creaky landing. They were very courteous and tidy and explained what they were doing. They made sure that we were aware of any safety issues. We are very happy with the work they did.M & AAG
Hi Arlene, thank you for taking the time to leave this review, Paul & Josh really appreciated it.
5/5
TrustpilotCustomer service technician …
A customer service technician came to repair holes in the plasterboard made when the electrician when rectifying a small problem. The technician had a lovely manner, bright and cheerful, he proceeded to fill the holes in the plasterboard making no mess.
4/5
TrustpilotI had a positive experience with Lee…
I had a positive experience with Lee Ashworth. He arrived earlier then I was advised by the booking team but didn't mind waiting a few minutes whilst I finished up a call. He was friendly and explained the work he had done and why. He quickly resolved the problem he came to attend and left the area tidy/as he found it.
Hi Sacha, thank you for your review and we're pleased to read our Customer Service Technician was able to sort the problem for you, sorry he was earlier than anticipated, our team will always wait until it is convenient for you.
5/5
TrustpilotExcellent work by Anwyl’s Peter Giddins.
Had a visit from Pete Giddins today to fix a couple of doors. He was prompt, courteous and very efficient in his workmanship. A pleasure to have in our house. His work was completed to our full satisfaction. He is a first class ambassador for Anwyl Homes.
Hi Bill & Elaine, thank you so much for leaving this review about Pete, we immediately passed your comments on to him and he was made up! Thanks again.
5/5
TrustpilotAnwyl Homes : Fantastic!!
Through out the whole process of buying my new house to the point where we are today having moved in almost 3 months ago, I’ve experienced wonderful Customer service and after-care with the team here at Anwyl Homes.
5/5
TrustpilotLee Ashworth makes you feel very…
Lee Ashworth makes you feel very comfortable when he’s in your home; clearly works very hard and keeps you informed throughout the task how it’s going.Unfortunately we still have lots of snags that have not been completed over 10 months after moving in. This is very disappointing.
Hi, thank you for the review about Lee, this is great feedback for him to receive. We're sorry to read you have other issues outstanding, please contact Customer Services on 03300 244955, or by using the webform on our website, and your dedicated Customer Service Coordinator will be happy to help.
5/5
TrustpilotAnwyll Service Tecnician …
Josh was very polite and professional and did an excellent job.Thank you
Hi Tanya, thank you for your great review about one of our Customer Service Technicians, Josh, much appreciated!
5/5
TrustpilotGreat after care - Lee
We’ve had Lee complete a few jobs since moving in and he’s always done a great job. Takes care in what he does and always goes the extra mile.
Hi Dan, thanks for this lovely review about our Winnington Place team!
5/5
TrustpilotThe Fairways
Chris is very helpful, professional and friendly. Great service!
Hi Tim, thank you for this great review about Chris, one of our Customer Service Technicians! Thank you.
5/5
TrustpilotExcellent experience
Excellent experience! I moved to the house in Holmes Chapel for a month and everything works perfectly. Gyĺlian and Lauren from sales team help us a lot during the entire purchase process. After we moved in, site manager Isaac and Andy helped us fix all the snagging issues within short period of time.
Hi Tracy, thank you for your lovely review about your new home and the team at our Victoria Mills development.
5/5
TrustpilotGreat services!
Everybody in the Fairways is fine and supportive. But Isaac is fantastic!
Hi Lois, thank you for such a positive review about our Fairways development, in particular Isaac! Thank you.
5/5
TrustpilotI just want to say my experience with…
I just want to say my experience with Anwyl homes has been amazing. I have been dealing with Carol and she has been so helpful, nothing is too much trouble, she has guided me and always made me feel so welcome when I’ve popped in to see her. Anwyl homes are finished off to a very high standard and I can’t wait to move in.
Hi Sharon, thank you for your very kind review about Carol, we know how hard she works on behalf of all our purchasers and it is great for her to receive this feedback. We look forward to welcoming you as a homeowner on our Oaks @ Rossbank development soon.
5/5
TrustpilotVery efficient and organised
Very efficient and organised. Very helpful & supportive.
1/5
TrustpilotRushed
Rushed, and couldn’t even register us to Royal Mail postcode finder! Cause me all sorts of mither, delivery drivers refusing to drop parcels off. The property is clearly rushed and the amount it snags we had was unreal.
Hi Jordan, we were sorry to read your review, thank you for providing some additional information. Despite reviewing all this extra information we cannot identify you as a purchaser of one of our properties?
5/5
TrustpilotThe site team at Winnington Place have…
The site team at Winnington Place have been amazing ! Kelly, Marie, Kieth and Scott have made the whole experience easy from seeing the site too moving in, we were constantly updated and no ask was too big. Thank you so much for all your help
Thank you for this review, the team really appreciated it!
5/5
Trustpilot5 star
Lee was super helpful, credit to the anwyl team
Hi Carly, thank you for your review about Lee, it is appreciated!
5/5
TrustpilotGreat work from Richard
Richard came to fix a variety of small snags, and he was fantastic. Very considerate and accommodating, and really took great care and attention in fixing the issues. He even spotted some extra things and fixed them too. He really takes pride in his work and is a super technician - thanks!
Hi, thank you for your great review about Richard, we have passed your feedback on to him and he really appreciated it!
5/5
TrustpilotSnag fixes
Had Lee Ashworth over to fix some doors and our back gate which had all dropped and were difficult to close, was very personable, professional and efficient! Very happy with the service we received.
Thanks Lucy!
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