Trusted Agent profile · Handforth
★★★★★
1,090 reviews across 2 platforms
St Georges Way, Handforth, SK9 3HD
Anwyl Homes's office in Handforth, at St Georges Way, is rated 4.6 out of 5 across 1,090 reviews on two platforms, including 9 Google reviews rated 4.2.
Every review we hold for the Handforth office, from every platform, shown as written. First names only.
5/5
TrustpilotPriory Gardens Anwyl Homes +A+ review
Just want to say thanks to Richard & Paul carrying out work on our new home. Very professional throughout, clear instruction on the work they were doing. A credit to Anwyl Homes. Many thanks
Hi Andy, thank you for your lovely review about Richard and Paul, it's so great to read when our team are helping our homeowners and receiving such great feedback, thank you!
5/5
TrustpilotBought from the Burscough development…
Bought from the Burscough development from Steph and Sam they have been amazing throughout and still are also Nathan Assistant site Manager has been brilliant nothing is ever too much trouble. Loving our beautiful home Thank you Nicky
Hi Nicky, thank you for your lovely review about our team at our Priory Gardens development. All our staff work really hard so it's great to hear how happy you are in your new home! Thanks again.
5/5
TrustpilotHappy customer :)
We have had a good experience with Anwyl Homes - MaesYRhedyn Llay.Stephen has been very helpful with all our queries and all the process has been done smoothly.We are looking forward to moving into our first home very soon :)
Hi, thank you so much for your review and for saying how helpful Stephen has been, we have passed your comments on to him and we also look forward to welcoming you into you new home very soon. Thank you.
5/5
TrustpilotBath Sealant repair
We have owned the Hartford since June 2023 at Crossfields, Catterall. The bath had settled slightly bringing the sealant away from the bath. Spoke to Anwyl who had a technician there the same day, brilliant service. The Technician turned up early (Josh Hough) very friendly, put on shoe covers to protect the carpets, worked efficiently and took great care to repair properly. Thankyou
Hi, thank you for taking the time to leave this review, sometimes repairs can take longer than we would all like so it's great we were able to provide a speedy service for you. Thanks again.
5/5
TrustpilotFantastic Customer Service!
We decided on the Winnington Place with Anwyl Homes in Jan 2022. From the time of reservation of the plot till the time of moving in during July 2022, our journey has been fantastic, thanks to the efforts of Kelly and Marie from Customer Service at Winnington Place. Both Kelly and Marie helped us settle down with all formalities, all the way through the process, by going into each and every detail of the property, arranging viewing of the show home innumerable times, sorting out the solicitors and mortgage lenders and keeping us updated on key milestones right through our journey until we moved in July 2022. Kelly and Marie also helped us with discounted service providers with many add-ons we did to the house, before we moved in. The moving in process itself was very smooth and comfortable. After we moved in, Keith Best and Phil Jump, the Site Managers, helped us with everything, from clearing all the snags on the snag list to attending to my adhoc calls for help. In fact, there were very minor snags found when we moved in and we are very happy with the property we have bought with Anwyl. I just cannot praise enough, the hard work and dedication that Keith and Phil have put in and are continuing to doing so in keeping the Customers at the Winnington Place Estate happy.Overall, I would say we have made the best decision in buying the property with Anwyl at Winnington Place and our journey right from the start would not have been successful without the tiring efforts of Kelly, Marie, Keith and Phil as above. Anwyl Developers have been great in terms of their House Build Quality, Customer Service and Reliability.
Hi Sivakumar, thank you for taking the time to leave such a thorough and positive review about your experience at our Winnington Place development. It was great to read how well our team have looked after you from the sales process to moving in and afterwards. We wish you many years of happiness in your new Anwyl Home!
5/5
TrustpilotPeter Giddins came to my property to…
Peter Giddins came to my property to rectify some outstanding issues. He was extremely thorough and efficient. Carried out work with attention to detail. The first person from Anwyl homes I feel confident to carry work out on my property, as I have had bad experiences with majority of Anwyl home workers. Much more positive experience hence deserves to be recognised through good reviews.
Hi Rachel, thank you for your review about Peter but we were sorry to read how you have felt about the other experiences with some of our employees. Hopefully Pete has restored your faith in Anwyl Homes.
3/5
TrustpilotLee Reynolds came to rectify some of…
Lee Reynolds came to rectify some of our snags. This was mainly paint work. He was excellent and arrived on time and worked through his list.I cannot rate Anwyl higher because they refused to acknowledge the rest of the poor paintwork. In addition, the touch up work was goid, however when an entire wall has been sanded and filled due to poor plastering you would expect the whole wall to be rollered, not as what occurred, the use of a mini roller to cover the bare minimum. It is obvious therefore where the work has been touched up rather than a uniform coverage.
Hi Hannah, thank you for your positive review about Lee, one of our Customer Service Technicians. However, we were sorry to read that you are unhappy about other paintwork in your home, we do work to the NHBC standards for all items within your home. If you are unhappy with anything you are able to get in touch with Customer Services by using the webform on our website or by calling 03300 244955 and our team will be able to help.
5/5
TrustpilotExcellent quality. Thanks Josh.
Josh was at the house quite early and cracked straight on with all the jobs. Friendly and work was to an excellent standard. Very pleased 👍🏻
Thanks Jane!
5/5
TrustpilotBrilliant service from Lee
Brilliant service from Lee, fixed my doors from opening as the catches were in the wrong place and also now my front door closes properly 😊 However still waiting for a multitude of jobs to be done that should have been wrote on the 4 week call but there was no room on the sheet for them to be put on. Still got a wonky porch, bent bannister, dodgy tiling, lots of missed painting etc etc. Lovely homes, lovely site, just needs proper quality checking before key releases. But seriously can someone sort my jobs please 🙏
Hi Clare, thank you for your review about Lee although sorry to hear you are still waiting for other jobs to be completed. As new build properties are built by hand, on occasion things can go wrong for which we are sorry but we will certainly get these put right as soon as we can. Please get in touch with your Site Manager to follow these up or contact Customer Services on 03300 244955 where one of the team will be happy to help. Thanks.
5/5
TrustpilotRichard Nelson - Doors Fixing
Richard help me to fixed all my room doors. He is so kind, professional and helpful.Although the door at utility room still needs to be replaced, but I believe Richard and Sophie will closely follow up the order and have it fixed for me very soon.Hope Richard will be deployed to install the new utility door. I hope Anwyl Headquarters will take note to my above compliments.
Hi Roy, thank you for taking the time to leave this review about Richard and Sophie. As soon as we received your feedback we passed it on to both of them and they really appreciated it, thanks again and we'll certainly sort your door as soon as we can.
5/5
TrustpilotThe customer service technician Chris…
The customer service technician Chris Appleton was very professional and personally friendly
Thank you!
5/5
TrustpilotAnwyl are great - Ian is even better!
The process of buying our first home was so smooth with Anwyl. We felt supported and well-informed throughout the process. A big shout out must go to the site manager at Cross Fields, Ian, who has been an absolute diamond from our first viewing through to the outstanding aftercare support. Thank you!
Thanks Phillip for your great comments about our Cross Fields development!
5/5
TrustpilotRe-Plastering Hall
Chris Appleton came to re plaster and paint our hallway, he was on time, worked hard and did a great job, Chris was a pleasure to deal with.
Hi Michael, thank you for leaving this review about Chris! It is appreciated.
5/5
TrustpilotChris Appleton
Chris was polite and friendly! Job done very well.
Thanks Brooke
1/5
TrustpilotIncomplete Estate years on.
We have been in Edenhurst Grange 2 years now they left the site a year ago and they have still not completed the landscaping and shared areas to the plans they provided to residents and the council. Honestly keep saying such a shame when they have great attributes but refuse to complete work they started.
Hi, we were sorry to read this review, we are also frustrated with the length of time it has taken to finish our Edenhurst Grange development. We certainly aren't refusing to complete the necessary work, it is just taking longer than we would all like to get it completed. The roads are due to be adopted by the local authority this month and the landscaped areas are due to be completed by the end of 2024.
5/5
TrustpilotVictoria Mills, Holmes Chapel
Whenever we have mentioned that there is an issue or something needs fixing, Isaac has been on it straight away. He always has a cheery smile and is very amenable.
Hi Peter, thank you for taking the time to leave a review about our Site Manager, Isaac, at our Victoria Mills development. We have passed your comments on and we know how much Isaac appreciates the feedback.
5/5
TrustpilotJosh was fantastic helping us out with…
Josh was fantastic helping us out with a blocked drain got the right people here very quickly and overseen the plumbers on site. A very helpful polite and friendly man. Thanks Josh
Hi Shirley, thanks for leaving this great review about Josh and how quickly he was able to help, thank you.
5/5
TrustpilotPeter Giddins - Customer Service Technician
Peter Giddins has been to correct our bathroom tiles and other work in our En Suite. He has been great and has left everything very neat and also kept everything clean and tidy!
5/5
TrustpilotChris - Crossfields 19/04/24
Chris was very punctual, polite and courteous, he was friendly and helpful, thank you Chris.
Thanks Linda!
5/5
TrustpilotVery helpfull technician
Richard Nelson was a very helpfull technician. He explained what was needed and left the area clean and tidy. Would recommend.
Thank you Mr Lewis!
5/5
TrustpilotVery helpfull technician
Richard Nelson was a very helpfull technician. He explained what was needed and left the area clean and tidy. Would recommend.
Thank you Mr Lewis!
5/5
TrustpilotPaul and Josh
Yesterday we had a visit from Paul and Josh and they sorted out a squeaking bedroom floor. Fantastic. Two smashing lads who worked very hard to get the job done. We can't thank them enough for being pleasant and hard working, a real asset to Anwyl Homes.Sally and Andy Clay
Thanks Andy, it's great to read how well you have been looked after by our team at Priory Gardens, thank you.
1/5
TrustpilotStevie wonder could do a better job! - cowboys!
OVER 3000 SNAGS - no idea how it passed NHBC inspection probably paid them off! Already told friends from the area not to bother - some had even got to the point of exchanging contracts and pulled out after seeing our house… worst housing developer on the market. Rude customer service team who take weeks to respond to any emails and when they do it’s always with a question and then you’re back in at the end of the queue for a response ‘director of customer care’ also doesn’t reply to any emails. Constantly let down with false promises! The house we bought is beyond a joke, Stevie Wonder would’ve done a better job! We spent 3 months correcting snags ourselves after the cowboys kept returning to fix one problem and create 10 more! DO NOT BUY AN ANWYL THOUGHTLESS HOME! (Had to repost as you can’t put any of the employees names - but it’s fine on a positive review.. double standards as always)
Hi Hannah & Chris, we're very sorry to read your review, we take a considerable amount of time and effort to ensure we build quality homes for our customers so this is disappointing to read. Please do contact our Customer Service team if you need further help or as it seems you are unhappy with our team, you can raise a formal complaint via our website which we will be able to fully investigate for you. Thank you.
5/5
TrustpilotCustomer Service
Lee came today to complete some of our snagging issues that were outstanding after moving into our new home a few months ago. He was extremely friendly, and went above and beyond to help us. He also left everything so clean and tidy after completing the jobs. One of the reasons we bought an anwyl home was because it felt like a family company that really cares about their customers. We have felt that the after sales customer care has been lacking with long delays in getting work complete and getting fairly standard responses simply quoting NHBC guidance. Lee attending really felt like the personal touch that has been lacking.
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