Anwyl Homes Handforth reviews

★★★★★ 5/5

Trustpilot

Customer Service

Lee came today to complete some of our snagging issues that were outstanding after moving into our new home a few months ago. He was extremely friendly, and went above and beyond to help us. He also left everything so clean and tidy after completing the jobs. One of the reasons we bought an anwyl home was because it felt like a family company that really cares about their customers. We have felt that the after sales customer care has been lacking with long delays in getting work complete and getting fairly standard responses simply quoting NHBC guidance. Lee attending really felt like the personal touch that has been lacking.

Sarah · 18 December 2024

★★★★★ 1/5

Trustpilot

Save Yourself The Headache - Buy Elsewhere.

We moved in to the Victoria Mills site in Holmes Chapel in June 2022. Our experience with the company up to our completion date was relatively positive, with a few issues here and there. However, as soon as we got the keys it became apparent that they wanted nothing to do with us.The company has no customer service standards and there is clearly a breakdown in communication between Anwyl employees. The standard of the finish in the homes is atrocious and clearly the house had gone through no snagging process before we got the keys. On the day we completed the house hadn't even been cleaned, dirty windows, marks all over the walls etc. Our house had hundreds of issues when we moved in and the majority have been a battle to get the company to take any responsibility for.We expected issues with buying a new build but we weren't ready for the amount of push back and hostility that we would receive when raising the snags. Anwyl need to take a serious look at how their employees deal with customers. The company only accepts formal complaints by post, which tells you all you need to know about how much they value customer feedback when they are actively making it more difficult to give.*EDIT* We won't be ringing the phone number that Anwyl suggested in the reply below as this is the number for Customer Care, the area of the company that we have had the most issues dealing with. They are rude and unhelpful and as ever, will not help us with our issues.

Josslyn · 5 February 2023

★★★★★ 2/5

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I got my new house of Anwel

I got my new house of Anwel. Sale s promise everything you can not do out till you have sent money.The final finished is very poor standard in decorating window are cracked sills no support under front door bends garden not done gaps under fence not been cleaned blobs of cement everywhere in kitchen and and hallway silicone is very poor not constant.Windows missing but of side s and bodged silicon trying hide mistakes. The garage joint s on skirting is shocking standards a 12 year kid could done better patio’s doors expanding foam and plastic gaps fillers not cleaned outside I could go on all day for £400k disappointed be beyond believe

Mr · 4 February 2023

★★★★★ 5/5

Trustpilot

Exceptional Service!!!

Lee Ashworth has visited my property today to re-fit the bath panel after work has been done underneath with the taps. I cannot rate his service higher. The efficiency was fantastic and my bathroom now looks perfect again! Lee even went above and beyond by correcting an issue (I myself had not noticed as it had been the case since completion) with the front door lock along with replacing the security chain that was snapped. As a woman living alone especially, I cannot put into words how beyond great full I am for the extra level of care from Lee. “Thank you” honestly doesn’t seem enough!

Becca · 1 February 2023

★★★★★ 5/5

Trustpilot

Lee Ashworth - Excellent Customer Service Technician

Lee Ashworth came out to assess our back door which has been an issue for some time, he advised that I needed a new one and ordered it there and then. As he was leaving the front door he said he noticed the lock wasn’t working and that it needed sealant to which he proceeded to take time out of his busy day to fix the front door which turned out to be a bigger job than he expected. For me this was customer service at its very best and I really appreciate Lee taking the time to notice other areas that needed attention! Excellent Technician who put the customer first.

Zara · 1 February 2023

★★★★★ 1/5

Trustpilot

Horrendous customer service and home is unfinished

Bought our house 6 weeks ago.The standard of finish is poor throughout, appliances are not as stated on the specification when we bought the house. Cracked window frames, garage not finished. Exterior painting not done, radiators leaking. Cracks in tiles, bathroom sealant loose. The list of issues is endless. No timescales as to when we can expect things to be completed. Now being told my garden will not be completed until the scaffolding In the rear property comes down - again no indication when this will be and I have 2 young children, both with disabilities that will have nowhere to play come spring… Emails are ignored and when you question things the responses are appalling. Both me and my husband have taken time off to wait in for trade to come and they haven’t arrived - no apologies from site just simply told “we can’t drag them there”.The whole experience has been completely stressful from moving in to now and already we’re exhausted trying to sort things out. This should have been a time to celebrate and it’s been anything but. Communication is abysmal. It shouldn’t be this hard to have your home finished to the quality that was promised.I mean there is felt hanging off my porch still!… So many other properties on our site with ongoing problems too. Wish I’d researched better before buying. I really hope that this can be turned around. Would love to leave a better review in future, but right now I feel so deflated with this whole situation.

Kirsty · 30 January 2023

★★★★★ 5/5

Trustpilot

The Fairways Handforth

Very pleased with our purchase from Anwyl. All in all, they have been professional, considerate and attentive. We're really pleased with the finish of our home, and how responsive they have been with a few minor issues when we've had them. I really commend the sales team for seeking out the ideal property for us and understanding our needs, and the aftercare team, always approachable and friendly. A big thanks to the whole team (past and present) in Handforth!

Customer · 28 February 2023

★★★★★ 5/5

Trustpilot

Chris Appleton what a lovely lovely…

Chris Appleton what a lovely lovely man, and absolutely great at his job, he took his time on ensuring the job was done properly and to a high standard. Thank you Chris

Skeva · 13 December 2024

★★★★★ 5/5

Trustpilot

Chris was very professional and polite

Chris was very professional and polite, and did a fabulous job of our cracked staircase. Also tidy up another job that needed doing.Chris is a credit to your company, and deserves a bonus.

Julie · 16 December 2022

★★★★★ 4/5

Trustpilot

Winnington Place

We are plot 85 at Winnington and the sales team have been amazing throughout our journey. Kelly has gone above and beyond to help us through our journey and Marie equally lovely and helpful both are a credit to Anwyl. I can’t thank them enough for giving us such a positive experience buying our first new build. We haven’t been in our home long and site managers Keith and Phil have been great at sorting out any teething issues we have had so far. Will post back once our snags have been completed. Thank you Anwyl Team.

Anon · 18 January 2023

★★★★★ 4/5

Trustpilot

Good work from Rich and Lee to fix the floorboards

Great work from Rich and Lee to fix the squeaky floorboards in our main bedroom, hallway, stairs and second bedroom over multiple appointments. The only issue is getting them booked in with the customer care as the wait time is multiple months and even though it was ongoing this was not prioritised. From start to finish the job took 5 months as they had to come back four times but we couldn’t get all appointments over a few months.

Emily · 15 February 2023

★★★★★ 5/5

Trustpilot

Lee was amazing!

Lee was very helpful and informative! One of the best, he has been a couple of times to the house now to fix issues and does a really thorough and good job!

Alice · 9 January 2023

★★★★★ 5/5

Trustpilot

Great Service

Overall happy with the service from Dave and Shane. Very happy with my home. We moved in last year and all our recorded snags completely promptly.

Georgios · 4 June 2026

★★★★★ 5/5

Trustpilot

Excellent

Peter came out to make some adjustments to our front and back doors, despite coming across a few issues he has made every effort to ensure these are now water tight and air tight until our new ones arrive. He was extremely helpful, knowledgeable and informative as well as friendly.

Rachel · 4 November 2024

★★★★★ 5/5

Trustpilot

Chris Appleton ceiling work

Chris Appleton was great, completed the work to a very high standard, we’re very pleased

Emily · 23 March 2024

★★★★★ 5/5

Trustpilot

Richard Nelson was very polite and…

Richard Nelson was very polite and friendly carried out work to a very high standard and explained everything to me

Cathy · 5 December 2023

★★★★★ 5/5

Trustpilot

Queens Meadow development - Neil & Sam have been truely amazing!

I recently purchased a new home from Anwyl Homes on the Queens Meadow development, and I couldn’t be happier with the experience. From start to finish, the process was seamless, thanks to the fantastic team. Claire, the Sales Advisor at the time before she left for an internal position, was exceptional, always approachable, knowledgeable, and always helped with any queries we hadBoth site managers, Neil and Sam, have also been outstanding. Any minor issues we encountered after moving in were resolved promptly and efficiently. They always make sure the site is immaculate throughout the day and if they see you on site, they make sure everything is ok. The quality of these homes is unmatched compared to other new build developments I’ve seen. I would highly recommend buying a home from Anwyl. It’s been a truly stress-free and enjoyable experience!

Stephanie · 2 December 2024

★★★★★ 5/5

Trustpilot

Great experience buying our first home

Buying our first house with Anwyl has been fantastic - we bought in Winnington and Keith Best and his site team have been brilliant the whole way through. The house is beautiful, we had barely any snags and all very minor which were sorted so quickly and without hassle. Everyone on the site has been so friendly and it really feels like they care and are proud of the development. We’re so happy with our new home and the whole process has been excellent. The sales team have been efficient and inclusive and helped make the process of buying clear for us as first time buyers too.

Bethan · 2 December 2024

★★★★★ 5/5

Trustpilot

Technician visit

We had Lee Reynolds come to fix our front door and he was super friendly and helpful all sorted now! He was on time and even helped us with a few questions. I have to say the technicians that come out are always so friendly. We had another come out weeks before to fix our loft and I didn't catch his name he was also so friendly and helpful.

MA · 7 November 2023

★★★★★ 5/5

Trustpilot

Technician visit

We had Lee Reynolds come to fix our front door and he was super friendly and helpful all sorted now! He was on time and even helped us with a few questions. I have to say the technicians that come out are always so friendly. We had another come out weeks before to fix our loft and I didn't catch his name he was also so friendly and helpful.

Ary · 7 November 2023

★★★★★ 5/5

Trustpilot

Josh was great

Josh was great! Clean quick and efficient, got the job done with no hassle whatsoever!

Amy-mai · 18 March 2024

★★★★★ 5/5

Trustpilot

Positive Experience at Lawrence Gardens, Barton Preston

We moved into our beautiful new home in September this year. Debbie the Sales Adviser could not have been more helpful during the process. We felt we could trust her to have our interests at heart. She was open and honest about the sometimes bumpy road of settling on a completion date. We also met Ian the Site Manager at this stage and we were impressed by his professionalism and ‘can do’ attitude. He gives confidence in the manner by which he organises the many and varied contractors on site which is no easy task. He also went the extra mile on an issue which was important to us and which we appreciated.Oliver (new Site Manager) and Pete (Assistant Site Manager) are also very approachable and easy to deal with. They have reduced our initial list of 32 snags to around 10 outstanding at the time of writing and we trust that these will all be resolved early in 2023.Our experience with Anwyl Homes so far, has been positive and we have no hesitation in recommending the company to prospective buyers.

Bill · 21 December 2022

★★★★★ 5/5

Trustpilot

The team at Anywl Homes is amazing!

The team at Anywl Homes is amazing!They have been professional from the beginning with the sales team Kelly and Marie to the end with the awesome site managers Keith and Scott. The homes are beautifully done and they are available to respond when you need them.We have loved the journey with them can’t commend their good work enough!

Fiyin · 18 June 2024

★★★★★ 5/5

Trustpilot

Lee was great

Lee was great, he fully investigated the issue with the shower leaking and has fixed the problem. He was very polite and left the room in a tidy state after he finished.

Dave · 12 December 2022