Anwyl Homes Handforth reviews

★★★★★ 1/5

Trustpilot

Buyer beware - Mill Green Warton

Please be careful when buying from this companythe whole experience has been a nightmare and I deeply regret buying from AnwylAfter many battles trying to get the snag lists completed I have been left with floors that are sloping in several roomsa wall between the lounge and hall shakes every time any downstairs door or window closesthe lounge ceiling has a three inch line across which they were supposed to have put rightall the gardens are on a slope so it means employing a landscaper to do anythingthe kitchen floor was left in such a poor state I couldnt have any floor covering down until I had it screededI had a leaking roof because a pipe hadnt been connected to a vent and they refused to change the wet insulationwrong tiles put in the cloakroomtiles needed replacing in en-suite7 tiles in the bathroom were from a completely different range - so had to be changedall the walls are badly plastered and will have to be eventually re plasteredlump of concrete left under the grass in front garden which they reckon was from positioning a post wrongly, even though it was 4/5ft from where it should have beenpipe rim left sticking out of the cloakroom floor an inch above floor levelmany many more issues too numerous to listthe company just don't care, they have to be the worst I have ever dealt withthey attempt to rectify the smaller issues but dont care about the serious issues and refuse to fixeven the directors don't helpHaven't found things on site to be completely honestthey promise to look after you before purchase and then you don't see them againThe experience has been so upsetting, no one cares about you are just fobbed offthe service is shockingI wouldn't like anyone else to go through thisRegarding the reply from AnwylThe issues are far from resolvedIf refusing to fix issues is Anywl s way of resolving them it certainly isnt mineAnd I suspect that if we ask the other residents at Mill Green about their experience's they've some horror storiesIt's a total joke and completely unacceptable they are a shocking company and the way they treat homeowners is criminalMoney is all they care about

Lesley · 19 June 2023

★★★★★ 5/5

Trustpilot

After Sales repair

Josh and Paul were the Technician. They fixed creaking sound on the floor. They are professional, polite and friendly. They've cleaned up after. Excellent and Efficient work!

Shirley · 28 October 2023

★★★★★ 5/5

Trustpilot

Parrs Meadow Development

Debbie and Imogen, wow!! Thank you so much for everything. From speedy responses even out of hours to being helpful to find creative solutions and suggestions. It is not everyday you find people who show they care so much that there is no need to say a word. The houses are amazing and are a reflection of the amazing people who work here!

Itai · 30 June 2024

★★★★★ 5/5

Trustpilot

Chris was great to work with and did an…

Chris was great to work with and did an excellent job. He took care and completed all the task and more..

Satisfied · 4 March 2024

★★★★★ 5/5

Trustpilot

Richard & Josh, Mill Green

Both Richard & Josh always arrive punctually, discuss and explain the best ways to resolve issues / problems, and work very well as a team together to complete any job required.

Phil · 26 May 2026

★★★★★ 5/5

Trustpilot

Peter Giddins

Peter was very helpful and resolved my issues in a professional way.

Susie · 15 August 2024

★★★★★ 5/5

Trustpilot

All I can say is well done Amwyl Homes

All I can say is well done Amwyl Homes. I’ve just moved into my for ever home on the Queens meadow site, all the lads are amazing and will do anything to help, Neil & Sam go above and beyond making me feel safe and secure, The site is well maintained spotless keep up the good work you are an amazing team

Lesleyanne · 11 July 2024

★★★★★ 5/5

Trustpilot

Excellent Technician

Lee Reynolds originally came to look at our shower base back in March and he was polite and gave us confidence that he really knew what he was doing and cared, so much so we hoped it would be him completing the work. He even identified an issue in the loft which we didn't know we had. We were delighted when he turned up this week to do both jobs and we are not disappointed. He arrived on time both mornings and quietly got on with the job. He really cared about his work and was considerate to our home leaving absolutely no mess whatsoever. Thank you!

Mr · 31 May 2023

★★★★★ 5/5

Trustpilot

We are over the moon with our new home…

We are over the moon with our new home and the professionalism of the staff in particular Holly. She has gone above and beyond for us and has been a great help settling us into our new home. We can not thank her enough. Highly recommended

Phil · 19 October 2021

★★★★★ 1/5

Trustpilot

Don’t go near them with a barge pole.

Don’t go near them with a barge pole. Today there is open house at Priory Gardens, Burscough, they have refitted the sales office vet a better selling experience, but once they have your money , your on your own, customer relations are disgusting, treat you with contempt, lies and aggression, they won’t fix your snags, flooding gardens, I thought it was just me but find out lots here on Priory Gardens treated the same, it’s been a nightmare dealing with them and I’m sure they want you to get fed up and sort everything yourself. Anwyl are scumbags, please don’t be taken in by them as I was, their work is shocking. I would really give them no stars. Moved in in August 22, still got my whole list of snags they say have been done, it would be comical if it wasn’t so serious.SandraPriory Gardens

Sandra · 14 May 2023

★★★★★ 5/5

Trustpilot

Another brilliant job completed by Lee…

Another brilliant job completed by Lee Ashworth. Lee has fixed a few snags around my house and has always been professional, informative and polite. I had an issue with my flooring causing it to dip and Lee knew the problem before even lifting the carpet up so his judgement was spot on from the get go. Lee has fixed it perfectly and left it very tidy. Thanks again Lee you’re a star.

Amy · 7 December 2023

★★★★★ 5/5

Trustpilot

Lee Ashworth was on time

Lee Ashworth was on time, sorted my kitchen cupboards out quickly and even give me some tips about the holes in my fence. Friendly and helpful service.

Vicky · 21 September 2023

★★★★★ 5/5

Trustpilot

Purchased a house on the Fairways…

Purchased a house on the Fairways estate in Handforth, really well built and site team were helpful with any minor issues throughout the 4 week moving in period. Shout out Site Manager, Gaz, who always checked in regularly to ensure everything was sorted, would recommend for anyone looking to purchase an Anywl home.

Tim · 16 October 2024

★★★★★ 5/5

Trustpilot

Turned up on time

Turned up on time, fully explained what work would be taking place and what it entailed. Once work had been completed, everywhere left clean and tidy. Technicians were Josh Hough and Lee Ashworth 👍🏻

Dean · 28 February 2023

★★★★★ 5/5

Trustpilot

Peter Giddons was amazing today

Peter Giddons was amazing today; so polite and helpful with great tips for the upkeep of your home!

Ro · 3 April 2024

★★★★★ 1/5

Trustpilot

Avoid - they wander into your property with no permission

I've been refraining from writing a review in the hope any outstanding issues we have can be resolved amicably. However, Anwyl are not capable of basic courtesy.We've been waiting on and chasing snags to be fixed for months. These requests are ignored unless you make a formal complaint, and even then outstanding issues remain. We've been available whenever requested for tradespersons to visit, yet for the first time I notified Anwyl in writing that this week we are unavailable over a month ago. It's been discussed multiple times since, there's no way Anwyl can deny they are aware of this. Despite this, my house-sitter has informed me yesterday people knocked requesting access, and today someone attended with a ladder and started work externally, not even ringing the doorbell. This experience and level of courtesy from Anwyl is similar to all other interactions that I've had with Anwyl since completion (which I will write separate reviews for). Don't expect courtesy or professionalism from this developer.I understand a member of the Anwyl family responds to these reviews. I would be very keen to speak with you and detail our experience. I would be ashamed to have my name associated with such a company.

Victoria · 27 April 2023

★★★★★ 1/5

Trustpilot

Poor customer service

Everything went downhill from exchange of contracts. Customer care never reply to emails. Still waiting for snags to be fixed. Plastering and painting is of an extremely poor quality. Shower is leaking. Electrical switchboard was incorrectly labelled up. There doesn't appear to be any accountability for them.

Wozbekk · 10 June 2021

★★★★★ 5/5

Trustpilot

Snag list done !

New home and of course comes additional work, in out case creaky and noisy flooring upstairs. Anwyl have been consistent in making appointments and follow ups and sending two great technicians Lee and Chris, they are friendly and understand your frustrations they take the time to discuss what they need to do and what to expect. We no longer have the noise from our flooring and it’s been so straight forward and that’s because of the service we have received on the phone and from Lee and Chris 👍🏻thanks guys Steve Hollowell

Jane · 26 April 2023

★★★★★ 1/5

Trustpilot

Cowboy Builders!

Where do I start! We've lived in the property four months and we're still in the snagging process! It took eight weeks to get our snagging meeting which we had to chase and ask for and even then Isaac didn't turn up, only showing up when we went to the sales office 4 hours later. When we had our snag meeting I gave him multiple pages of snags which I suspect were thrown in the bin because they clearly haven't been looked at. He only wanted to discuss the 'big problems'. Throughout he was very dismissive claiming the houses are 'built by humans'. We flagged issues like uneven walls and ceilings which he said were normal. Painting issues were blamed on the reflection of the spindles, we had a waste pipe not connected and he blamed this on us for not sorting! At the end of the meeting we were asked to give a 5 star review even though no work had been carried out! We've had a painter sent round who to be honest has just painted in patches so we now have patchy walls, he even said it would make more sense to paint the whole house but he'd been told to get in and out as quickly as possible and to top it off when he left today he has left paint droppings and dust all over our furniture and carpets. We've got tile edging in the bathrooms which is uneven and not flush leaving dangerously sharp edges.We had an outside light that didn't have a switch so was constantly on for over 5 weeks...Anwyl don't give compensation so be prepared to pay for their mistakes.Our thermostats were connected incorrectly and 3 months in our heating stopped working downstairs completely...this took 2 weeks to be fixed.We didn't get our turf and shed until 3 months in, we were missing barge boards under the fences and then when they put them in they used stones around the border...Well half the border because the other half has slate pieces instead.We have water streaks down the rendering which has been there since before we moved in and is clearly caused by sills that are too short, the property opposite which is also an Evesham doesn't have this issue because the sills are longer. They've tried cleaning it but it looks the same. Customer care claim that nothing can be done which is no surprise because every encounter so far with them has been pitiful. We've had dead plants/twigs at the front of our property since day one whilst the property opposite has got lovely blooming flowers and plants! We get told someone is coming round on a certain day and they don't turn up...only to arrive on a day where you are not prepared. We've had our drive blocked on multiple occasions by workmen without any notice.It feels like we've been neglected and forgotten about whilst our neighbours look to be getting the 5 star treatment! I would hope we're not being treated differently because we're a same sex couple. Would I recommend buying a property with Anwyl Homes...no! Family builders they are not just your run of the mill cowboy builders with no aftercare!Regards,Plot 97, Victoria Mills

Ryan · 26 April 2023

★★★★★ 5/5

Trustpilot

Josh Hough was very professional

Josh Hough was very professional. He arrived on time and took into consideration that we had to leave for the airport early

MRS · 3 January 2024

★★★★★ 5/5

Trustpilot

Josh was fantastic

Josh was fantastic, got the job done and it looks great , thank you!

Neil · 7 June 2024

★★★★★ 5/5

Trustpilot

Paul - great representative of Anwyl homes

Paul , one of the technicians is a lovely bloke. Treated our house with respect and made sure he had his shoe covers on. Did a really neat repair, cleaned up all the mess, you wouldn't even know he had been. Worked well with the plumber and returned early to finish off so we could make an appointment we had in the afternoon. Great work Paul and thanks for your efforts.

Ivan · 1 December 2023

★★★★★ 5/5

Trustpilot

Trustworthy firm indeed.

Anwyl is definitely a trustworthy firm. I am really happy about my purchasing. The team has really been great to work with. Special thanks to Helen, who has always been caring, patient and very responsive. Also appreciate Tom always being efficient. Strongly remember company!

Tong · 29 October 2021

★★★★★ 1/5

Trustpilot

Disgusting attitude from sales team at…

Disgusting attitude from sales team at maes y rhedyn, unhelpful, rude, patronising, rolling eyes when asking for help. The most atrocious sales team. This is just the start. We are in the process of purchasing and it has been a joke from the start with miscommunication and bad attitude. We were pushed to get paperwork done but now can’t be guaranteed that this will work with timescales which means we lose £10000 in redemption fees.. I just want to pull out but can’t. These are the people that are supposed to make the process enjoyable and I don’t want to deal with them.

Alison · 27 March 2023