Anwyl Homes Handforth reviews

★★★★★ 5/5

Trustpilot

Front door replaced

Lee Ashworth came to replace my front door. Did a great job and very respectful and polite man Thanks Lee

Bernie · 7 May 2024

★★★★★ 5/5

Trustpilot

Lee Ashworth came and repainted our…

Lee Ashworth came and repainted our garage door on Lawrence gardens and did a 5 star job it’s such a shame the trades employed when building the houses are such shoddy workmen, no undercoat, painted over dirt and the plastic from the factory, 197 snags we had in this house and they were mostly down to lazy trades!!!! Thankfully nearly all are now resolved but still waiting for tiles to be replaced which look like they were cut with a chainsaw and have been replaced once already and drain covers to be fit, on top of this when it rained heavy 2 weeks ago myself and many of my neighbours ended up with blocked drains outside and floods, been reported by my next door neighbour to no avail, the house build is top notch and I love mine but sadly Anwyl the trades you employ are letting you down and some of the site managers just tell you what you want to hear then do nothing to resolve issues

Steff · 9 August 2023

★★★★★ 5/5

Trustpilot

Lee and Lee are great

Lee and Lee are great, always well presented and do a fantastic job. A credit to the company and the dog loves them which is a rare occurrence!Would I recommend anwyl? No.The smaller snags get sorted but the garden is still horrendous with loads of debris under the soil. Told to fork the garden to sort the drainage and can't get the fork in more than a couple of inches, told it will sort itself after a couple of years, 3 years on and it's still terrible floods every year and kills all the grass. I'd love for one of the directors to tell me I'm wrong but they can't be bothered to get in touch.EDITSo they got back in touch to tell me to contact customer services, is this for them to say nothing can be done, its my fault for not forking the garden and that there's no debris under it even after pulling 2 4 foot 4x4 posts out, yeah OK. Waste of space

Robert · 7 August 2023

★★★★★ 5/5

Trustpilot

Winnington Place Euxton. Great home.

From the second we started looking at a new home, Marie and Kelly in the sales office kept us up to date and helped advise on extras.Fast forward to moving in, the date for getting the keys was exactly the date predicted many months before and since we have moved in Scott and Keith have been brilliant in their advice and help with minor snags.Would recommend Anwyl to anybody looking for a quality new build.

Steven · 5 December 2023

★★★★★ 1/5

Trustpilot

If I could put 0 stars I absolutely…

If I could put 0 stars I absolutely would. We have had too many problems to list in a small box. We deeply regret ever buying a house from this bunch of cowboys and have had nothing but horrific service since. I have no idea where the 4.6 rating comes from because I genuinely do not know a happy person on our site!!!! Or numerous other sites!! Particularly the rude, arrogant and offensive attitudes in all involved in customer “care”

Emily · 26 July 2023

★★★★★ 5/5

Trustpilot

Lee Ashworth

Lee Ashworth, did a great job extremely reliable and trust worthy!Thanks Lee!

Umar · 11 September 2024

★★★★★ 1/5

Trustpilot

Worst housing developer!!!

Worst housing developer!!!Worst customer service who take weeks, months to reply!!!From the very start everytime you will report a problem from the snags, small and big problem it will take ages to reply.Then when my husband told them that he can't find the exchanging email between them and mu husband from the time my husband reported the problem less than 2 years ago when we bought the house. The customer service said That the water leak from ensuite is not covered by anwyl warranty a sthis is more than 2 years, Fortunately I have emails with dates and photo of it as I always follow up the problem after my husband reported the problem as as usual we will received an automatic email reply from themNow they told us we need to contact NHBC dispute resolution very HELPFUL!!!!Deeply regret buying from Anwyl Lea grange full of excuses!!!!

Angela · 21 July 2023

★★★★★ 5/5

Trustpilot

Victoria Mills

Victoria Mills - Despite a few small hiccups and snags as you would expect with any new home. I am all settled in my new home, with the start of an amazing community around me. The development is not finished yet, but the roads are kept clean and workers are all very respectful when going about their work. The development team Issac, Mark, Gyllian, and Andy have been exceptional. They are a credit to the Anwyl Brand and have done everything they can to make my move in, snagging and getting things put right easy and stress free. This is my third new home and I would rate Anwyl as a developer that builds beautiful homes to a high specification and fit. Extra Bonus the Neighbours are great too!!

Rachel · 21 July 2023

★★★★★ 5/5

Trustpilot

Victoria Mills Audlem

Victoria Mills AudlemBought the plot in October 2022 and moved in to property on 17th March and throughout this period was kept fully informed of progress by the sales office. On the day of purchase Isaac did a fantastic job of showing us round the house and explaining all features. As with all new houses the few snags reported have all been addressed efficiently. The development itself is unique in the way all the houses are different in style and architecture, this makes a much sought after development to live in.We would definitely recommend Anwyl developments.

Paul · 21 July 2023

★★★★★ 5/5

Trustpilot

Paul was very polite and tidy

Paul was very polite and tidy. Kept me updated with his progress. Very professional

Charlie · 5 August 2024

★★★★★ 5/5

Trustpilot

The Fairways Development

I have recently moved on to the Fairways development in Handforth. The two site managers Carl and Gaz have been so helpful and have dealt with any problems with speed and efficiency. They made my move and settling into my new house much easier for me and I am grateful for their help and support.

Emily · 22 November 2024

★★★★★ 5/5

Trustpilot

Thank you Josh Hough for fixing our…

Thank you Josh Hough for fixing our garden gate it’s so much better now!

Laura · 2 August 2024

★★★★★ 5/5

Trustpilot

A good decision

I have been happily settled in my new Anwyl home for almost two months now and I love it!The house is finished to a high specification and the thoughtful layout makes for very comfortable living.Gyllian and Lauren in the Sales Office could not have been more supportive making what might have been a stressful experience run smoothly, ironing out any hitches on my behalf along the way. My purchase was completed in a record nine weeks using the Panel Solicitor who also offered a speedy, personal and very efficient service.Isaac, Site Manager, and his Site Team have been on hand since I moved in to work through the snagging list and, without exception, each person has been courteous, good humoured and willing to help with the detail. A good purchase decision! Thank you, Anwyl!

AB · 10 July 2023

★★★★★ 5/5

Trustpilot

Our first home

We first started our journey of buying our first home with carol, she gave us all the information we needed to make the decision. During our process carol went part-time so Angela took over, the change over between them was faultless, they were both so helpful and supportive as young first time buyers. both ladies and jack have been amazing with the whole process

Reece · 27 June 2024

★★★★★ 5/5

Trustpilot

Richard Nelson Paint Technician for Anwly

Well yet again Anwyl customer service is excellent! 5*Sending Richard Nelson over to us.We needed our skirting boards on our stairs repainted after having some work done by Lee Ashworth also deserves a 5*, who did a super job filling in and making good the skirting boards ready for painting.Richard arrived bang on time, unfortunately I wasn’t quite ready to let him in, so saying wasn’t a problem and he patiently waited for me to get sorted 😊So once again may I say customer service, work ethic,And the finished job absolutely no complaints with it,Perfect 👍 5*

Susan · 8 July 2023

★★★★★ 5/5

Trustpilot

It’s very difficult to get hold of…

It’s very difficult to get hold of people now as you have to use an online form! with the online form reporting issues with the property means the timeframe for replies is quite slow and then if you need to respond to something again you can wait days for a responseHowever today Lee Reynolds cameTo resolve one of the problems arrived on time was very friendly and resolved the problem and the door is now working perfectly he was very clean and tidy and explained everything he had done

Sam · 7 July 2023

★★★★★ 5/5

Trustpilot

We recently moved in to our new Anwyl…

We recently moved in to our new Anwyl home on the crossfields estate in Catterall 6 weeks ago We love it, the home and the whole experience made better by the site manager Ian .The very few snags we found with our property, Ian dealt with, in some cases he dealt with the snags personally in a speedy manner .. Ian should be the platform for all Anwyl site managers, he’s made our experience comforting and welcoming Well done Anwyl, love the house And well done Ian !

Steve · 5 July 2023

★★★★★ 5/5

Trustpilot

Happy & looking forward to the next steps

Will Waterworth at the Fairways guided us through the purchase process professionally. He did a good presentation with lots of details for our future home. Many thanks to Will and also Sarah for the earlier work of the reservation.

Tse · 18 November 2022

★★★★★ 5/5

Trustpilot

Brilliant workmanship

Richard, Chris and Josh were very polite, thorough and accommodating. They cleaned up after themselves and listened to our concerns and suggestions. We’re very pleased with the results.

Ludy · 15 October 2023

★★★★★ 5/5

Trustpilot

Lee from Customer Care arrived at…

Lee from Customer Care arrived at stated time, dealt with the minor snags in a tidy professional manner. Anwyl Customer Care is excellent and Lee us a credit to the company

Diane · 25 July 2023

★★★★★ 5/5

Trustpilot

Excellent costumer service

My son and girlfriend purchased a beautiful home from Anwyl. Like any new build there was a snagging list.With both of them working full time it was hard to get the jobs done. Myself living an hour away offered to house sit whilst the jobs were carried out. I first spoke to a lady called Sophie Finlay who was very proffesional and worked with me totally to arrange a date and understood totally the fact I had to travel so I needed a Definite time and date . The guys Sophie appointed was Richard Nelson and Lee Reynolds. These guys were very professional with shoe protection/ the way they worked in someone’s home . I explained that my husband also worked on site and having a new build myself many years ago , I can clearly see why this company produces stunning , very well made houses with a fantastic work force. Thankyou Sophie and to Richard and Lee . Keep up the amazing work . Thankyou

Lisa · 27 June 2023

★★★★★ 5/5

Trustpilot

Was quick

Richard Nelson was quick, friendly and explained the issue in a concise manner

Theo · 7 August 2024

★★★★★ 5/5

Trustpilot

I purchased my house from Anywl in Holmes Chapel

I purchased my house from Anywl in December 2022, I downsized but I was extremely surprised how spacious the house (Epsom) is and the quality of the build is excellent. Having purchased a new build in the past from a different builder, I was fully aware that there was going to be a snagging list (it would be naive to buy a new build and not to expect a few snags) but site manager Mark, Isaac and their team have been very engaging in rectifying any minor issues, Mark should take particular credit for taking on his extra daily role of collection of stray debris which has occasionally blown around the site, this impresses me because it proves he is committed to ensuring the simplest annoyances are avoided. From my very first meeting with the Sales team (all of whom have been really lovely and very professional) to the end result, my beautiful new Epsom home, I can honestly say that Anwyl have been a pleasure to do business with, very professional, they run a tight ship in so far as the installers on site and everyone is respectful and completely engaging in delivering a professional service. I would definitely buy a Anwyl home should I need to move again in the future but right now I am loving my new build home in Holmes Chapel.

Jill · 20 June 2023

★★★★★ 1/5

Trustpilot

Lacking attention to detail and care

First of all, it’s worth mentioning that most of these reviews seem to be of the technicians and not the company/homes themselves. We recently moved in to our new home in December and unfortunately their lack of attention to detail and care really shows.Initially from the outside of our house, it hadn’t been cleaned, there were several bricks chipped, the render is falling off in several places, the grass is all up and down.From the inside, things weren’t painted properly, there was piles of dust underneath the kitchen units (including batteries, screws and all sorts), the front door doesn’t sit right, the patio door has obviously taken some sort of impact, and the plastering is shocking in some places.I completely understand that problems are going to come up with any build but unfortunately Anwyl seem to take the type of approach of “let’s get it sold and worry about the quality after” and they don’t seem to care that you have problems at all.It’s disappointing that we’ve had this experience from a company that’s meant to be building “thoughtful homes”.UPDATE JUNE 2023:So we've now been told that the dead plants they planted before completion are the "owner's responsibility". This is around 100 plants that were planted less than 6 months ago. Anwyl is constantly full of excuses.

Drew · 20 June 2023