Crest Nicholson reviews

★★★★★ 5/5

Trustpilot

Good Customer service

Kate was helpful and answered all our questions.

Ammy · 30 May 2026

★★★★★ 1/5

Trustpilot

Pre moving in the service was great

Pre moving in the service was great! From move in day things went downhill fast. House was very dirty on moving in, had to clean it before we could move! Over 125 snags raised, still have some outstanding nearly 2 years later. Have spent days of my time chasing crest over the last 2 years. Fixtures and fitting are poor quality, had several replaced already. Skirting gone yellow in less than 2 years due to cheap paint! Wouldn’t buy another crest house. Avoid.

Ashley · 9 January 2024

★★★★★ 5/5

Trustpilot

Siobhan was helpful and patient took…

Siobhan was helpful and patient took time to let us look at the property first before expanding on the development the process. Made sure we felt well looked after and had all relevant information about the process.

Simon · 21 September 2025

★★★★★ 1/5

Trustpilot

Terrible customer service has me in tears

Update: Crest now suggesting my review is not real - it most certainly is and HM Customer Service Director is well aware of our issue. Writing the standard 'give us more details so we can look into it' is a way of getting the review taken down if you don't verify it. Don't worry, we have sent Trust Pilot all the evidence.Read the reviews - if buying great, after that customer service is awful. We are in warranty but they ignore, push back, argue, frustrate until you are at breaking point. We have a leak in a pipe that they are refusing to repair despite their technician making a hole in the plaster and confirming the leak. They say it is because we didn't get a service on the boiler (due previous month) but didn't get a service completed as have been chasing with them SINCE SEPTEMBER to pass on the gas boiler installation certificate which most of the estate did not receive on handover (Facebook group for Ackender Hill verifies this). Still no certificate and pipe leaking. Absolutely awful company. I was in tears on the phone but they did not care.

Tracey · 10 December 2023

★★★★★ 5/5

Trustpilot

Chelsea at Aspen Grange Stowmarket

**Outstanding Experience with Chelsea at Aspen Grange**Aspen Grange in Stowmarket is shaping up to be an exceptional development. Chelsea, the sales manager on site, has been instrumental in keeping me informed about the progress. She consistently demonstrates extensive knowledge and enthusiasm. Chelsea has gone above and beyond in addressing all my queries, showcasing impeccable customer service. I am thoroughly impressed with her dedication and support throughout this process.

Adam · 27 July 2024

★★★★★ 5/5

Trustpilot

Crest Nicholson Didcot…

Lots of information provided regarding property purchase. Service advisors Leslie and Elizabeth was very kind enough in taking us through the process. Immediate response provided.

Prince · 15 December 2025

★★★★★ 5/5

Trustpilot

Carly - Crest Nicholson Arborfield Greens

Meet Carly (* Crest Nicholson - Waterman's Gate at Arborfield Green) the property world's rockstar!🏡🎸From day one, we realized she wasn't your average sales executive. Think of her as the go-to manual for the most intricate IKEA set. With the patience of a seasoned teacher and dedication like a student on an all-nighter, she steered us seamlessly through the maze of property buying.Not one to fade post-sale, Carly has been our anchor, helping us settle in. In a sea of automated email replies, she's the genuine human touch, offering both homes and unparalleled peace of mind (and lots of smiles!).Carly, our home-buying journey felt like a stroll in the park, thanks to you. And hey, our door (and cake) is always open for you! 🍰#BestSalesExecutiveEver #HomeGoals #BeyondFiveStars

Shash · 22 October 2023

★★★★★ 5/5

Trustpilot

Martin Rees & Chris Scales from Crest Nicholson was…

Martin Rees from Crest Nicholson was exceptional at explaining the purchase process and sales history for Campbell Wharf. Diligent after sales service and helpful beyond the actual sale with the house move process, instructing solicitors and securing the property. He took the time to talk about many aspects of the area without a hint of sales pressure. Can’t thank him enough for his hard work and excellent service.Also wish to thank Chris Scales for running a first class operation with the Campbell Wharf team. Any issues were speedily resolved and I was kept in touch with throughout. I’ve been so impressed with the whole team and couldn’t be happier with my purchase.

Purchaser · 16 October 2023

★★★★★ 5/5

Trustpilot

The exceptional attention to detail

The exceptional attention to detail, care and consideration of the Sales Manager Martin Rees is above and beyond. There is openness and therefore trust which is extremely reassuring when investing in your biggest purchase - your home. The after sales service from Chris Scales Project Manager has also been exceptional. So much so that I have encouraged my family to move to a Crest Nicholson property at Campbell Wharf. His team are not only well coordinated but polite, approachable and extremely efficient when dealing with any issue. I have nothing but the highest praise for the whole team and would highly recommend to anyone.

Loo · 16 October 2023

★★★★★ 2/5

Trustpilot

AVOID BUYING ANYTHING FROM CREST NICHOLSON

Bought a brand new build apartment in Gloucester. What a disgrace. All fire doors were non compliant meaning after several months of complaining they dropped the height of all the doors to ensure they were fire compliant. In doing this the workmen they employed damaged some of our furniture! The south west regional manager and the customer services manager are an absolute joke. Totally dismissive of the numerous faults with the apartment and refusing to put some (not all) of the issues right. The build quality of an apartment that cost over 260k was disgraceful. Not many residents here are happy. They lied about having visitor parking (there isn’t any). There is so much I could say, but I am leaving all the details aside until I submit mine, and others findings and experiences to the ombudsman. My advice,,,,, tread carefully (not literally,,,,,, although there may be some caution advised with their build quality)! I would not buy a property from this company ever again and I would advise others to think twice. They were quick to jump following the damning NHBC report but once they did that,,,,, they don’t care! My experiences are shared by others in my building, although others may have an opposite opinion I’m sure, but the experience I have endured over the past two years has been disgraceful and unpleasant.

Steve · 15 October 2023

★★★★★ 1/5

Trustpilot

Simply put

Simply put: they will wow you in pre-sales with great service and sweet talk.But once they have your money, they will ignore your emails and snags, even serious ones. Be very wary of this developer and budget in the fact that you will have to fix most snags after you complete. So around 5-10% of house valueEdit: note each comment / reply they leave asking for more information. It is to try and remove the review if no reply, i wish their client success team was as urgent in action!Review is staying up. And i will also be filing an NHBC claim if i dont get my issues resolved soon.

Nadim · 2 October 2023

★★★★★ 1/5

Trustpilot

Following on from my previous review

Following on from my previous review - Our experience with Crest continues to be an extremely negative one. We have now lived in our property for 9 months and only a handful of snags have been rectified despite constant chasing. Every person that visits the property including field experts cannot believe that this was handed over to us in such condition. Aftercare is practically non-existent. The finish of the house is awful, I really would urge anyone thinking of buying a Crest Nicholson property to think again. I very much regret buying a Crest Property.

Gaby · 27 September 2023

★★★★★ 5/5

Trustpilot

Great friendly and Professional service

We had a great experience when visiting Creat Nicholson. From booking our appointment to coming in to speak to the sales team it was all done so well and so professionally. When we arrived for our appointment Becky was so knowledgable about the site and able to answer any questions we had. We loved that we were able to see show homes for both the type of homes we were interested in (which wasn’t the case elsewhere) and it really helped us picture what our future home could be like. The team were not pushy at all but gave us all the information we needed to take away with us and have been at hand to ask any questions to in regards to moving forward. Overall a fantastic, very friendly and professional experience.

ER · 21 September 2023

★★★★★ 5/5

Trustpilot

Great experience

Clare was great, she took the time to go through all the information with me before the viewings and then she allowed us to look at multiple apartments and we didn't feel rushed at all. She also wasn't pushy and was just generally a really nice helpful person! Whilst the apartment wasn't right for me it was refreshing to be met and helped by someone who was just genuinely helpful. Thank you!

Hayley · 17 March 2024

★★★★★ 5/5

Trustpilot

One of the best new build experiences

From the get go we have had excellent service and have felt at ease while buying our first house. The build quality from what we have seen is one of the best in new builds.

George · 12 September 2026

★★★★★ 1/5

Trustpilot

Purchased a new home in February 2021…

Purchased a new home in February 2021 and produced a snagging list. Two yrs and five months later we still await a resolution to many of the items on the snagging list. The after sales customer care is non existent, denying receiving emails, losing snagging lists, the excuses are endless. There is no complaints procedure, if you have a problem you have to tough it out with them. I was assured in January 2023 that all issues would be resolved by the end of March but I stupidly thought they meant March 2023. My wife and I are devastated by the amount of time and effort we have put in to getting things done, it is one excuse after another, last minute cancellations, failed appointments. I really wish I had never heard the name Crest Nicholson. They have no control over their sub contractors and absolutely no quality control or management.

PeteFlan · 26 August 2023

★★★★★ 5/5

Trustpilot

Kegworth Gate property viewing

After looking at details of the kegworth development and requesting brochures, I was contacted asking if I would like to view some of the available properties.I spoke to a lovely lady and arranged a viewing within a few hours. Nikita was helpful and showed my son around 2 of the available properties both 4 bedroom properties a Dartford and a Dorking . Both were well situated and off a very high standard. The customer service was excellent and I left very interested and pleased with how I was treated ,

Scott · 19 August 2023

★★★★★ 5/5

Trustpilot

Great customer service

Claire at Cattershall Court was super friendly and communicative in the lead up to the viewing. She then took the time to understand my requirements and then showed me round different apartments to see what would suit me. I found this personalised approach to showing the apartments to be most beneficial when making such an important decision. Would highly recommend Claire and also these apartments in terms of their great location.

Chioniso · 13 March 2024

★★★★★ 5/5

Trustpilot

So far so good!!

So far my experience has been very positive with Crest Nicholson, they have been extremely polite, patient, understanding, thorough and professional. I first went to view the 2 bedroom houses back in May with my own property about to go on the market. Diane has kept in touch with me and as soon I was in a position to proceed I went to view and then reserve a plot. The reservation process/meeting with Sam was extremely thorough and very informative and having the folder with all the information to take away is very useful. Hoping we proceed in the same manner and I am in my new house very soon - thank you.

Gayle · 18 August 2023

★★★★★ 1/5

Trustpilot

Lancaster Park

I am sure you would like this review taken down. It is my real experience with Crest and I will have my say.We have been in touch with your customer service department innumerable times, we have been visited by Customer Service Site Manager and overall manager. We have spoken to customer service director, all have same attitude. We have reached complaint with the NHBC ref 23/28945. We have more than given you opportunity to resolve our difficulties.Do you believe this comment credible, of course we have been in touch with customer services, they are the very problem. we purchased a new build on Lancaster Park, it has been the worst experience of our lives. The developer mis-sold, lied, cheated and bullied us, the quality of the build has been diabolical and 10 months since completing we spend as much time on the phone chasing issues to be rectified. We are not talking 'snagging', but major issues. There is a whatsapp group with more than 30% of the owners belonging and airing their complaints about Crest Nicholson. Customer Service is a joke, managed by a scruffy, ill spoken representative whose mission in life is to blaim everything that goes wrong with your house back to the homeowner. Despite several other houses all having the same issues and complaint. If you are thinking of buying a new home, visit the owners here at Lancaster Park all of whom can enlighten you.

MRS · 2 August 2023

★★★★★ 1/5

Trustpilot

Extremely disappointing and stressful experience

Buying a house unfortunately has been a very disappointing experience so far with Crest Nicholson. We were very excited to move into our new property only to be told when we arrived on move in day with all our belongings that most of the property was still covered in wet paint that made it almost impossible for the removal men to avoid, resulting in most of the paintwork being ruined. There has been an extremely large number of snagging issues identified and we are still awaiting most of these to be rectified after 7 months of living here despite regular requests. The finish of the property is poor. This has become a very stressful experience and I very much regret buying a Crest Nicholson property. I would urge others to consider before buying one. Having mainly lived in new build properties I was well aware what to expect but this whole experience has put me off ever purchasing a new build property again.

Gaby · 31 July 2023

★★★★★ 5/5

Trustpilot

Westwood Park Experience

We bought a property with Crest Nicholson in November 2022! We bought our property at the WestWood Park Development. This review is for assistant site manager Ben Beck. Ben is a valuable member to Crest Nicholson. He’s always been very polite and supportive and helped us to find solutions to remediate any concerns we may have. Ben has customer satisfaction at his absolute core and always ensures that he is able to provide the best results possible. Ben has helped to make our experience of buying a home with Crest Nicholson positive and fruitful.

Karan · 26 July 2023

★★★★★ 5/5

Trustpilot

Very helpful and informative sales…

Very helpful and informative sales agent (Megs?). Had the right balance and wasn't too "hard sell" in her approach. Quality of the homes and finish was high and good location just North of Hereford city.

Keith · 31 August 2026

★★★★★ 5/5

Trustpilot

Lancaster Park, West Malling

We are in the process of purchasing a house at the Lancaster Park development and just wanted to note how seamless the whole process was in terms of viewing and agreeing the purchase. Elle Rodgerson, the sales executive, was exceptional from start to finish and the ultimate professional. She was helpful, informative, knew her stuff and most importantly, super friendly. We were away for the weeks worth of negotiations, however my father had nothing but praise for the role Elle played throughout. Thank you Elle!

Matt · 14 July 2023