Crest Nicholson Hampshire reviews

★★★★★ 4/5

Trustpilot

Working with Siobbhan Shaw was a…

Siobbhan Shaw was a pleasure to work with throughout the entire process of viewing and deciding on this home. She knew the property and the neighborhood and patiently answered all my questions. I appreciated her professionalism and friendly manner. I would definitely recommend Siobbhan Shaw to anyone looking to buy a home in this area. However, I will give my full evaluation when the process is finished, since I am waiting for information about extras, I am still waiting. Thank you again for your help!

Vanessa · 11 July 2024

★★★★★ 1/5

Trustpilot

Awful experience

Our experience living here has been extremely disappointing and, frankly, unacceptable. We are now 18 months into living in this property, and serious quality and safety issues in the home remain unresolved despite repeatedly reporting them and multiple failed attempts to fix them. This ongoing situation has caused us considerable stress and frustration, and it is clear that the issues have not been properly addressed.

Dina · 29 May 2026

★★★★★ 5/5

Trustpilot

House move from out of area

I am trying to move from the Midlands to Henley Gate Ipswich. Josh in Sales has been great to deal with so far, however they haven't got a suitable house until the next phase now. I find Josh friendly helpful & efficient. He has given me tips for selling mine & how best to deal with the estate agents. I like the way the estate looks. Also the part of town they are building on . Its a great location . The houses are nicely spaced out & the mix of styles keeps the estate interesting. They have reasonable sized gardens & are not too overlooked . Once my house is sold I won't hesitate to come back & see what I can buy.

Tina · 5 July 2024

★★★★★ 5/5

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Kira was exceptionally helpful and very…

Kira was exceptionally helpful and very knowledgeable. She had a very nice manner too!

Stephen · 1 June 2026

★★★★★ 5/5

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All the staff at Crest Nicholson have…

All the staff at Crest Nicholson have been fantastic, from the start with the sales department to moving in and the helpfulness of the staff after moving in with slight alterations. The maintenance staff and Lyn from the customer service office have always been there for us.

Bettie · 9 September 2026

★★★★★ 5/5

Trustpilot

Second Crest property

This is our second new-build property, so we appreciate that some snagging issues are to be expected with a new home. That said, we had a fair few niggly outstanding issues that had been frustrating and remained unresolved for longer than we would have liked.

Rich · 21 September 2026

★★★★★ 5/5

Trustpilot

Aspen Grange, Stowmarket

From the first interaction with Chelsea we have been very happy with the service provided. Chelsea has been so helpful with all the questions we have asked and shown excellent patience with us.Having recently reserved a plot at this development site we had some concerns relating to landscaping around the property. These concerns have been listened to and understood by both Chelsea and Colin.Here’s to the next few months of dealing with Chelsea, Colin, and the rest of the CN staff on site whilst we await the construction of our new home!

Alistair · 4 May 2024

★★★★★ 2/5

Trustpilot

we got the keys when the house was not finished

Customer service is good in general.But they handedover the house when it was not finished just to check in the statistics and year that they handed over the houses when they were not tet ready.Garden was still being built, wardrobes and some carpet unfinished. So we had workers still entering the jouse therefore we couldn't move homes despite we have the keys. They are still building homes around us anf after 6 months we still have problems of lorries and tractors blocking us, our car had 2 times now puncture wheels due to screws and roads unfinished, it is impossible to sleep or have peace as it os very noisy due to the works outside, and i have night shifts sometimes. The house shakes because of works around.Yes they give us the house on time, 4 walls up and they think is ok to live in...

MS · 29 April 2024

★★★★★ 5/5

Trustpilot

Thank you Crest Nicholson!

We purchased our first home with Crest Nicholson at Montague Point, Warwick. We dealt with Diane & Kerri in the Sales Office, both were extremely helpful throughout the whole process. As first time buyers, we had many questions and they always had the time to help. So thank you to them, we were thrilled to get the keys at the end of March. The home demonstration with Julie (Customer Relations Manager) and Darren (From the site) was particularly helpful, as they thoroughly walked us through the various features and functionalities of our new home. Their professionalism and responsiveness in addressing the minor snags we encountered were greatly appreciated and the handful of snags were fixed the same week they were reported. The quality of the construction and the overall attention to detail in our new home have exceeded our expectations.We love our new home and we would highly recommend Crest Nicholson to anyone considering a new home purchase.Thank you!

Jamie · 25 April 2024

★★★★★ 1/5

Trustpilot

Poor experience with Eastern Customer Service Manager

My experience with a customer service manager at Crest Nicholson Eastern has been negative. On three occasions, I have observed her gossiping about the issues I have encountered with her colleagues outside my property, which is extremely unprofessional, inappropriate, and intimidating. She evidently lacks the concern and empathy expected of a customer service manager and clearly doesn't appreciate the emotional investment of buying a new home, and how distressing and disappointing it is to move into a poor-quality property. Crest Nicholson promised to build a 5-star home, but they failed to deliver. The customer service manager had the opportunity to resolve a poor customer journey through good customer service but has failed to do so.

Anonymous · 18 April 2024

★★★★★ 5/5

Trustpilot

Exceptional Service with Crest Nicholson!

My apartment search process started about 6 weeks ago and it's already done, thanks to Crest Nicholson! Danielle and Melissa were extremely helpful and responsive throughout the whole process and always answered any questions I had. The whole thing was a lot smoother than I imagined it would be. Being a first time buyer, I wanted to make sure everything was right and it was great being updated that everything was going smoothly, which was much appreciated. Thank you!

Rajveer · 23 April 2024

★★★★★ 1/5

Trustpilot

Very Bad experience with Crest…

Very Bad experience with Crest Nicholson, I brought their show home in May 24 and within few months I had to report issue for wall cracks and rendering issues in March 25, It took them 9 month to respond on Dec 25 stating that we will not fix this issue and closed my complaint. I am very disappointed with their customer service and very poor communication without any explanation they closed my complaint and not fixed my rendering wall issue. I would not recommend anyone to buy new house from them in future. Very frustrating and disappointing experience with Crest Nicolson.

Mrs · 15 December 2025

★★★★★ 5/5

Trustpilot

Sophie Wasteney at Greenacres

Sophie Wasteney at Greenacres - Alrewas has been outstanding in dealing with us over a 12 month period. We have reserved on 2 previous occasions ( which have fallen through) and Sophie has been wonderful with her patience, professionalism and kindness all the way through. Crest has also been excellent in giving us the opportunity to hold reservations once our chains had fallen through. Third time lucky for us. Thank you all at Crest.

Steve · 15 July 2024

★★★★★ 5/5

Trustpilot

My wife and I were looking to move…

My wife and I were looking to move closer to our daughter, son-in-law and baby granddaughter in Kegworth. With little or no intention of moving to the village. We only called Into the show home at Kegworth Gate to get an idea of room sizes.

Andrew · 4 September 2026

★★★★★ 4/5

Trustpilot

Location not as expected

Showed what can be done in a small space. Smart, clean with all amenities. Location not exactly West Quay as stated on website as it is the other side of the toll bridge. Parking not secure. Unsure regarding leasehold terms. Otherwise ideal for first time buyer who does not want a garden to maintain. Views not quite as pictured on website.

Helen · 11 May 2026

★★★★★ 5/5

Trustpilot

Daisy’s brilliant Service

I had a very positive experience with Daisy at Henley. From the first interaction, she was professional, approachable, and highly knowledgeable about the development. She took the time to clearly explain all aspects and was always patient when answering questions. Daisy paid great attention to detail. She made me feel extremely comfortable and no pressure in making decisions.

XYmSuBsO · 31 May 2026

★★★★★ 5/5

Trustpilot

First time buyers on Visa

My husband and I, working 50 miles apart, checked out several new build companies like Bellway, Bloor Homes, and Bovis Homes during our commute. Crest Nicholson sites, especially Fernhurst in Camberley and Southampton, and Curbridge Meadows in Whiteley, left a lasting impression. Bell at Fernhurst was our first encounter, impressing us with her honesty, professionalism, and genuine care beyond just selling houses. In Southampton, we found another standout salesperson, knowledgeable, honest, and genuinely kind.Jan and Lynn from Curbridge Meadows, Whiteley, were lifelines for us as first-time buyers on visas. They spent considerable time guiding us, clarifying our rights, and helping with financial advisors and solicitors. Despite the challenges of our non-UK citizen status, they went the extra mile to ensure our satisfaction. Their honesty and professionalism made choosing Crest Nicholson for our first home the best decision ever.To sum it up, if you're a visa holder in the UK looking to buy a house, connect with folks like Jan, Lynn, and Bell at Crest Nicholson, they truly make the process exceptional.

Zahra · 24 February 2024

★★★★★ 4/5

Trustpilot

Albany Wood

Our host Steve was very informative and a pleasure to deal with, however the 4 Bed properties we viewed were a let down. While the proportions and layout were excellent both properties were let down by an exceptionally poorly equipped kitchen. Not having a separate utility room for a 4 bed house is unusual but the amount of units and lack of cooking facilities was a huge turn off. If it was not for this I think we would have seriously considered going forward with one of the properties

CustomerMartin · 22 February 2024

★★★★★ 5/5

Trustpilot

Exceptional Customer Service at Aspen Grange 5*

We first started looking at Aspen Grange in Mid Janurary after another property we were looking at fell through. We were unsure at first but after Jo, Lucy and Sophie (who was covering) answered alot of our questions about things we could do after we move in (add a kitchen island etc) we decide to take the leap of faith.

Sophie · 13 May 2026

★★★★★ 4/5

Trustpilot

The Sale team

The Sale team, Siobbhan is excellent. She is very patient and professional. Explain all my questions very details and the response is very quick. Very professional. That’s really helpful for me to make a decision to buy a house In Centenary Quey from Crest Nicolson. And I declined the offer from other new development which has a very bad sale team. The only drawback with Crest is that I can’t request any changes to the house (I reserved in early February and the house will be ready by the end of June), eg turf, colour of tiles/ carpet, etc.

Ivy · 12 February 2024

★★★★★ 5/5

Trustpilot

What a great service from day one in our journey a first time buyers

From the first moment that we walked in to the meet our agent, Georgie was very welcoming and together with Claire they make a great first impression of the type of company that Crest Nicholson it is. Georgie she was very informative, knowledgeable and helpful, gave us so many opportunities to ask questions and give us some great ideas of what it could be our best option according to our needs. Georgia also suggested to about possible opportunities for our mortgage / lending agency in order to all the information needed in this process. We are really looking forward to continue with our next step in this process and we appreciate this opportunity to share our experience so far with Crest Nicholson.

Luis · 4 February 2024

★★★★★ 5/5

Trustpilot

Good experience buying a flat in Farnham

I helped my elderly father buy a flat in the Brightwells development in Farnham last December. Sally and Valerie from Crest Nicholson were kindness and helpfulness itself. They were kind and considerate to my father when we were looking around. They didn't complain when he struggled with ID checks etc. The sale of our property was not smooth and took longer than expected, but we kept Crest Nicholson informed and they were fine with it. The flat is lovely - it might have helped that we bought the show flat! - and any snags were small and dealt with promptly. The company are even helping us put a handle in the walk in shower. Thank you to Sally and Valerie!

Gill · 3 February 2024

★★★★★ 1/5

Trustpilot

Poor Build Quality, Appalling Customer Service. STAY AWAY

I moved into a Crest Nicholson home nearly 2 years ago - a huge mistake. While there is always some snagging to be expected when buying a new build home, the amount and severity of the issues were beyond acceptable from the first day and STILL have not been resolved. The most fundamental issue we had was that the entire ground floor was uneven - not what you expect from an, at the time, '5 Star Builder'. The floor was re-laid (poorly) within a few months. This led to a three day period in which we had to move out of our brand new home for, very unsettling and inconvenient. We returned to a Amtico floor that wasn't properly bonded. This bubbled and had to be re-laid again (another move out). Unfortunately the problem wasn't solved there as the floor remained, and does to this day, hugely uneven and well out of the NHBC tolerance that in the MINIMUM standard. There were various other significant issues with the house including the uneven Garden, incorrectly coloured window sills, lack of promised landscaping etc - the list goes on! The poor build quality however, pales into insignificance when compared to the absolutely appalling level of customer service, or lack of, that we have received continually for nearly two years. Whether this was on site with the site managers (all four of them who barely lasted more than a few weeks on site before leaving or being removed from their post) or the customer service team via email or phone. We worried that the phone lines had been cut or the internet bills weren't paid as they are, more often than, TOTALLY uncontactable. We can often wait weeks for a reply despite regular emails. When we finally hear back from them the response lacks urgency and empathy. Lies are not off the table with Crest and my wife has been left in tears trying to deal with their rudeness. This leads to further problems as the by the time they reply, their suppliers have often changed and quotes or estimates have to be started from scratch. This is utterly infuriating, stressful and more than anything, extremely rude. So after nearly two years of being in our (uneven floored, poorly landscaped) home we have yet to resolve all the issues and the disgusting customer service experience continues. I can not recommend Crest Nicholson to anyone and I would not want anyone to go through the stress and upheaval that we have gone through when parting with large sums of money for what you think is your dream home. Terrible customer service combined with a lack of build quality makes the 5 Star Builder tag absolutely laughable and can be backed up by various residences on our development who have had similar experiences. Spend you money elsewhere and stay away!!!

Rory · 26 January 2024

★★★★★ 1/5

Trustpilot

Stay well clear - they do not take health and safety seriously.

Avoid this developer at all costs. No quality control and customer services that just do not care about you - anything to get you off the phone.I purchased a 2 bedroom apartment via Crest Nicholson in Surrey. The sales team apart from being a bit pushy did a great job at selling as I was bought in. The issues started from day one of moving in. I completely expected some snagging but this was way beyond snagging- a extractor system which basically needed replacing, towel rails which didn't work (and still don't), intercom system which didn't work meaning more costs incurred due to missed deliveries, leaks into the bathroom down below....the list goes on. To be fair to the site team and site manager, they did rectify many of these issues and provided me with some compensation in the form of some household items for my issues which was a nice touch. The issues however continued once handed over to the customer service team. Our bin store has had a broken lock since I have lived here which has still not been rectified meaning people fly tip here owing to it always being open. Guttering is leaking meaning the bricks to the block stay constantly wet which will lead to long term structural issues. These issues were raised way back in October and should be an easy fix but nothing to date. The worst issue however occurred yesterday in the early hours of the morning whereby a glass panel from my balcony shattered (due to the cold conditions overnight) causing glass to fall 2 stories damaging a car below. A huge health and safety risk and I am so thankful that no-one was underneath at the time. Crest have washed their hands of the situation and have made no attempt to even make the area which was at risk of further falling glass safe. I am just so thankful the street beneath my apartment was quiet yesterday with no one really around. I raised the issue through all the appropriate channels stressing the urgency of the situation however with no action being taken from their side. From sending some photos they have decided that the glass panel was not defective however have assessed this based on a photo and have made no attempt to investigate this further. From seeking independent advice, this could have broken due to a number of reasons including the way it was installed and fitted. The panel could have been warped slightly causing pressure which is unseen to the naked eye or during the manufacturing process a nickel sulphide inclusion could have caused the breakage (rare but a possibility). I wouldn't expect a non defective glass panel just to shatter after 9 months of living here. I am shocked and appalled with how badly they treat their customers with absolutely no compassion or understanding, just a very blunt customer service representative offering no help or advice other than to deal with the matter myself. The stress and anxiety through all the issues I have had is beyond imaginable to the point where I don't enjoy living in my own home. Something I wouldn't wish on anyone.Stay well clear - once they have your money, the rest is lip service. Share holders and profit first approach.

KW · 17 January 2024