Winkworth Shepherd's Bush reviews in Hammersmith and Fulham

★★★★★ 5/5

Google

Thank you to Lewis and team for finding us the perfect home. It was a long haul (over a year in fact!) but we got there in the end. Your commitment to our search and extraordinary patience is commendable. We were grateful for the personalised service we received from Winkworth, as finding a home is not an easy busy, particularly when you are being bombarded by agents who do not fully understand or want to acknowledge your search criteria! We look forward to working with you again and would highly recommend Winkworth to anyone considering buying/selling in Shepherds Bush at this time. You will not be disappointed by the service you will receive!

Jessica · 27 October 2016

★★★★★ 1/5

Trustpilot

Unprofessional letting agents with terrible customer service.

Unfortunately I was met with unprofessional letting agents showing me flats that did not meet the requirements sent out to them, while being dishonest about it being the case. Only found out the flat did not meet the requirements after signing the contract. Was forced to pay a hefty price to purchase the required amenities, a minor percentage of which I asked from Winkworth as compensation. They reluctantly agreed to pay, after more than a month of emailing and only after forcing them with an official complaint. Would definitely not recommend under any circumstances - really untrustworthy with terrible customer service.

Evangelos · 11 June 2022

★★★★★ 4/5

Trustpilot

Fabian Batchelor was exceptional in…

Fabian Batchelor was exceptional in helping us find an excellent property to rent. Thank you, Fabian, from Winkworth - Kensal Rise.

Eliane · 4 July 2023

★★★★★ 5/5

Google

Michelle is managing our rental and she has been really amazing the whole time, every issue is dealt with immediately and efficiently ! I hope she continues to manage it for the remainder of our rental as she really is a great property manager.

Hannah · 27 October 2019

★★★★★ 5/5

Trustpilot

Winkworth were exceptional…

Winkworth were exceptional during the sale of our flat.Guy in particular was tenacious and helpful in pushing the buyers' solicitors, despite them being particularly challenging, and managing all the communications with the chain and our solicitor. He was instrumental in getting the sale and our onward purchase across the line and we owe him a debt of gratitude!

Mike · 12 March 2024

★★★★★ 5/5

Trustpilot

Exceptional. Highly recommended

Exceptional. Highly recommended.

Nicola · 5 February 2026

★★★★★ 5/5

Trustpilot

Aaron and his team did an excellent job…

Aaron and his team did an excellent job letting my house. They were responsive, thorough and extremely nice to work with. Highly recommended.

Daniel · 11 April 2023

★★★★★ 1/5

Trustpilot

A predatory scam. Do not use if a student or young.

AVOID WINKWORTH. I am still annoyed months after moving out. I was in a rolling contract, paid up my last month and moved out with plenty of notice - all fine. Out of the blue they then tried to hold me against a contract I never signed/didn't exist and though I agreed to pay if they could present one (said several times) they refused to present one despite hilariously agreeing at the start one could not be found. This went on for several weeks with back and forth phone calls and emails that went round in circles just pushing for me to pay a further 6 months I was never signed to. My mum's partner called in once. Said exact same thing id said. Phone call lasted 5 minutes. And they dropped it, apologised through him and he sent on the message to me that it would be dropped. I was livid. It felt not only predatory and an utter violation but it felt misogynistic on top of it. I am a Senior in my own job so understand associates have rules and policies to follow (and approached Winkworth also how I like to be approached with such complaints) but they completely made things up as they went along, changing stories over and over to try and get me to pay whilst refusing to provide a signed document to say so.Before moving in my friend told me her Winkworth experience which was very similar. I wish I had listened. This is clearly something they have done before and will probably do again in the hopes someone new to renting will just pay out. Vile.

Madeline · 24 April 2022

★★★★★ 5/5

Trustpilot

Jenny made what could have been a very…

Jenny made what could have been a very stressful situation of moving out of our home (that is being refurbished) into a rental property very straight forward; taking care of admin on our behalf and liaising with the landlord to cover all aspects of our move and so that we had what we needed when we moved in. I would definitely recommend Jenny in particular and also the Winkworth for the service that they offer.

Kayvarne · 10 November 2019

★★★★★ 5/5

Google

Cristina has been fantastic ever since she took over managing our property 2 years ago. Always very timely in her response, and going above and beyond to make everything as easy as possible during our tenancy and especially when we moved out. Thank you Cristina!

Ross · 27 October 2018

★★★★★ 5/5

Google

Highly recommended, honest, efficient, and supportive.

Kirari · 11 September 2026

★★★★★ 1/5

Trustpilot

Winkworths Barnes: Amateurish and incompetent selling agents

Amateurish and incompetent in the extreme. As sole agents during 4 months of the peak house-buying season, Winkworths Barnes failed to sell our house despite interested buyers, all other properties at similar price-point being snapped up and low stock levels. Childish communicators with zero transaction-management skills. Even after we took our house off the market and formally terminated their agency, they continued to display our house on their website marked "under offer" - when the house was not under offer, they were not our agent and we had not consented to their using a photo of our property for marketing purposes. If you are looking for ineffectual and bombastic service, this is the firm for you.

Frequenttraveller · 28 August 2024

★★★★★ 5/5

Trustpilot

5 Stars For Fabian

I would highly recommend Fabian at Winkworth. He was great to work with, made everything so easy. Communication was fantastic. If I was to rent again I most definitely use Fabian.

Linda · 25 April 2022

★★★★★ 1/5

Trustpilot

Terrible neglective managment!!!! We have been renting with them for a…

We have been renting with them for a year and a half, always on time with our responsibilities, always updating the managment for any issues with the lift or anything regarding the property. We had an emergency on the 31st of December where the boiler stop working and we were left completely with no warm water and a boiler that for some reason was leaking water! We were provided with emergency contacts which we tried contacting for about 3 days before we get an answer from them refusing to come and check the boiler as they were pretty sure they could not do anything due to the lack of parts( which they didn’t even know from the phone where and what exactly was the issue). After 4 days without warm water a guy came to check and nothing was done. In less words after all managment department was informed with the emergency, as we are talking about month January, even if they send people, who never treated our situation ,with a toddler at home, as emergency, did nothing. We were left for almost a month with no warm water and with the excuse that parts and manufacturers where difficult to find, with no other option and no reasonable deduction of the monthly rent, no help and no options with a toddler the most cold weather of the year!!! And the only response was that they are trying and we can have warm water for a family of 3 by using kettles!!! The boiler was fixed temporarily but still not permanently and we are at the middle of February. The worst managment we have ever faced and now they are asking us to leave with no excuse or reason. I am not willing to deal with this agency anymore and I hope I will never have to deal with such a neglective and awfull situation where they left a family with a young child in the most cold weather of the year for a month without heated water!!! I feel ashamed and disrespected but I have to make this review in order other peiple to be aware!

Presilda · 15 February 2022

★★★★★ 1/5

Google

Would not recommend as a tenant or seller. I was misled on a feature of the flat on the tour, and it was not remediated during the tenancy. They added an amendment into the tenancy agreement to allow for house viewings, but then proceeded to violate the terms. I was home for most viewings, and I'm not surprised the flat is still on the market as the viewings have been less than impressive (oftentimes not knowing the details of the property). They are proposing to charge £100 for the replacement of one lightbulb at move-out and cleaning for an outdoor balcony that was 1) unusable (and thus never used) and 2) accumulated moss since it rains every day. They've also proposed charging for nails that are already in the apartment, as they've neglected to properly cross reference the check-in inventory report.

Taiki · 27 July 2024

★★★★★ 5/5

Trustpilot

THANK YOU!

THANK YOU! This is hands down the best experience I have had with an Estate Agent. Shilpa was instrumental in getting the sale through before before the stamp duty break ended and walked us through every step, answering any questions we raised. Shilpa & the team made the experience an easy one and I am forever grateful for that. I will be recommending Winkworth to friends!

Patricia · 1 July 2021

★★★★★ 1/5

Trustpilot

Paying top dollar to live in a damp and disgusting property!

Currently I am paying for a 'two' bedroom property. Unfortunately due to a severe leak I reported in 08/21 one of the two bedrooms is completely unusable due to the reoccurring leaks, and the severe damp as a result.It is now 29/10/21 almost 3 months later and the problem still has not been resolved. I reported the issue for the third time on 05/10/21 but as of 21/10/21 the Landlord seemed to think the issue was solved.In the meantime I have been paying the full rental price for a two bedroom property, yet for 3 months I will have been unable to use a significant part of the property - a younger family member now has no bedroom, yet I still have to pay for it. I have asked the landlord/agent to consider a temporary rental reduction due to the above reason however this has been flat out refused on multiple occasions.Despite many emails, phone calls, photo and video evidence I shared with Winkworth, the landlord still appeared to think the issue was solved. This tells me that Winkworth must be very selective on what information they choose to pass on to the landlord, or the landlord doesn't mind dragging on this issue for longer, and thus incurring significantly higher remediation costs.This issue was first reported in August, it is now nearly November, and the fact that it has taken this long, and the issue is still not resolved will have undoubtedly incurred additional costs to tenant (My possessions now have mould on them and I now have to find another bedroom) and landlord (Has many more remedial issues to deal with).My next step will be to report all of this, making complaints to the Property Redress Scheme and seeking legal advice.

Rajeev · 1 November 2021

★★★★★ 5/5

Google

Fabulous service!!! I was initially apprehensive about putting my flat on the market for rental as I had the impression that the rental market had slowed down because of Covid-19..... well I didn't need to worry with Winkworth's at the helm. The first viewing on the first day of marketing, offered the asking price this was quickly followed by 5 viewings the following day with another two offers for the asking price. All signed and sealed within just a few days. Winkworth's were swift, professional and highly communicative throughout, I honestly couldn't have been happier and highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 26 October 2021

★★★★★ 5/5

Google

I recently purchased my first property through Winkworth Shepherd's Bush and it was a fantastic experience from start to finish. My agent was Fara, who was very personable and professional. She always responded quickly to my queries and was very reliable and supportive throughout my purchase. I have equally found the quality of service provided by entire sales team to be just as impeccable, having had a second viewing with Simon as well as speaking over the phone with David. A flawless experience -Thank you!PositiveResponsiveness, Quality, Professionalism

Lou · 26 October 2021

★★★★★ 5/5

Trustpilot

Super Service at Winkworth Long Melford

A huge thank you to Mark Wilkins at Winkworth Long Melford. He epitomises the term "Gentleman". He was always available and nothing was too much trouble. Our house sold very quickly and Mark then worked with us to progress to completion day. I would certainly recommend Winkworth but also believe that Mark's care and attention was the key to our successful sale. Thank you Mark.

Mark · 28 July 2021

★★★★★ 5/5

Google

Keval was incredibly helpful while showing us around the property - he had answers to all of our questions, and gave us a much clearer understanding of the flat and its amenities.

Hamish · 27 June 2024

★★★★★ 5/5

Trustpilot

Professional from start to finish

Professional from start to finish. Shilpa was understanding of our needs and patient with my elderly parents, and caring of our home of 43 years. Shilpa kept us up to date at all times and we never felt pressured or pressurised. Nishi did most of the viewings and again courteous, punctual and understanding. Would definitely recommend and use again. Huge thank you from us all.

Anne · 14 May 2021

★★★★★ 5/5

Trustpilot

Happy with our experience

My partner and I are first time buyers, and we’re just about to complete on our first flat. Patrick, Alex and Nicola have overseen the whole process and we’re really happy with the way our purchase has been dealt with. We weren’t really expecting to feel grateful to our seller’s estate agents, but they have helped us navigate all the twists and turns fairly and transparently. They were also very helpful when our solicitors were being less than efficient (!) - an email to the Winkworth team was often a quick and easy way to sort out any issues. We wouldn’t hesitate to use them again (not that you have a choice as a buyer, though - if only…!).

Ed · 19 July 2021

★★★★★ 5/5

Google

Had the most amazing experience with Winkworth and Madison. They sold it super quickly, very efficient and highly professional. Very impressed the whole way!! Thank you so much

Angus · 16 February 2026