Winkworth Shepherd's Bush reviews in Hammersmith and Fulham

★★★★★ 5/5

Trustpilot

Fantastic experience!

Really pleased with Tom's service as a newbie first time buyer like me. He has been professional, efficient and very accommodating throughout the process. Viewing booked same day of initiation call, offer accepted within two hours of viewing, memorandum of sale 24 hours after acceptance of offer and 3 further viewings organised/ accommodated between offer acceptance and completion with no hesitancy even though he had a broken collar bone. Special mention to Esta too who went out of her way to keep the process moving and completed well within the stamp duty relief deadline! Thank you Tom and Esta, I'll definitely be recommending your services to my friends and family!

Sumeya · 10 June 2021

★★★★★ 1/5

Trustpilot

discriminates against DSS tenant…

discriminates against DSS tenant seekers which could mean a number of situations someone is working and part universal credit because of a disability or a child for instance, doesn't matter if you have an excellent rental history or moderate income under 50k, they will just say just say the DSS income is insufficient to cover your rent even when it meets the LHA allowance. They wont bother to do any further maths baring in mind that the main tenant who is working is pay the majority share of the rent, their snobbery and discrimination is a major contribution to the housing crisis, I really think Estate agents need to be made to have a duty of care as they deal with a lot of vulnerable people and just sometimes not able to cope with the home seekers or have any empathy, hope the RRB will cover that aspect of housing

AngelaA · 21 May 2023

★★★★★ 1/5

Trustpilot

zero stars

shame! zero stars, their house smells sewage sewage everywhere! unhabitable!

Tracey · 4 March 2026

★★★★★ 5/5

Trustpilot

Both Ajay and Nishi have been…

Both Ajay and Nishi have been tremendous in their approach to the task of obtaining a good tenant when our Property was up for renting again . Ajay suggested repair work where it was needed , using common sense and saving monies as and when it was feasible . Nishi had worked tirelessly to ensure that the whole process went smoothly . This required discipline, constant effort and faith and confidence . Winkworth is a great company . Nishi has worked selflessly and is a ‘ live wire ‘ . This emanates from the leadership quality of Ajay who has also shown ample purity of thought , enthusiasm and equanimity. Excellent 10/10

Mahendra · 10 May 2021

★★★★★ 5/5

Google

Winkworth in Shepherds Bush managed to sell our house where two other local estate agents failed in 2017 and 2018. Mike, Simon and James were also a pleasure to deal with- funny, professional and not 'too estate agency'. (ie they are normal people!). They also have a vast encyclopedic knowledge of the shepherds bush area.

Felicity · 27 October 2018

★★★★★ 5/5

Google

I have used Winkworth's services to move to a new rented apartment last month. The options that they had were clearly a lot better then what other agencies were offering and all the formalities and procedures were also seamless, thanks to Sibel.PositiveResponsiveness, Quality, Professionalism, Value

Asif · 26 October 2021

★★★★★ 1/5

Trustpilot

False information and messed up system

This company has automated viewing booking system from its website. They have the earliest time set as 9 in the morning and the opening time shown on their website is from 9 am as well. However, when I drop by for the viewing, there was nobody, and the auto message from their contact says they'd open from 9:30 only.

Sana · 7 August 2024

★★★★★ 5/5

Google

Really good communication and quick response from the staff. I had a viewing today with Mr.Keval and he was very friendly and arranged another viewing at a short notice. Thanks to Miranda who made the viewings possible. And also Jackie who was amazing. Winkworth is the best!

Surya · 28 May 2024

★★★★★ 1/5

Trustpilot

Avoid

My initial valuation went really well - one of the directors came to see the flat and was extremely professional, friendly and knowledgeable. Aside from the excellent photography, this is the only positive thing I have to say about my experience with Winkworth. As soon as my sale was passed on to the office team, things went downhill. Viewings were held by different members of staff, there was no continuity, and on a couple of occasions it was clear staff had not even done basic research into the property (one called me up after a viewing to ask if we had recently renovated the flat - this information was included in the Rightmove description. We had done a complete refurb - a fact I think that prospective buyers would definitely want to know).Calls weren’t returned, communication between staff and from staff to myself was consistently poor. I didn’t feel like the main person in charge of my sale had a good grasp of the process and perhaps this was due to being new. My buyer felt the same and eventually we started emailing each other directly regarding the sale, as it was so much easier than dealing with Winkworth. I honestly felt like I wasted thousands of pounds and could’ve got the same result with purple bricks.

Rachel · 17 March 2021

★★★★★ 5/5

Trustpilot

Ahmed & Yasmin were great

We recently begun a tenancy with Winkworth and everything has gone super smoothly. I was previously living with friends before moving in with my partner and the difference in our experiences with securing a property was vast. We had no issues at all from start to finish and both Ahmed & Yasmin were helpful and clear with any of our questions and thoughts. Looking forward to having Winkworth as our agent for the future as if everything carries on as it has been up to now, they will be far better than any agency we've dealt with before.

Toby · 23 February 2021

★★★★★ 5/5

Trustpilot

Highly recommend and so pleased we chose Winkworth

Just a note of excellent review for Winkworth Kensal Rise/Queens Park. Andy at Winkworth was fantastic with incredible hard work, commitment, expertise, and skills at keeping us sane, that we relied on so much during our rather challenging sale process. We were massively pleased that we had chosen these guys as our agent. From the initial meeting where manager Stewart was the only person who really took the time to consider the best pricing approach and strategy (out of 11 potential agents!), and then Andy being fantastic from start to finish, knowing just when to be patient and when to push. We felt in incredibly safe hands. Sincerely, thank you.

Anna · 19 February 2021

★★★★★ 5/5

Trustpilot

Winkworth Kensal Rise - honest, responsive and practical

We first bought our property from Winkworth Kensal Rise in 2014. There were two properties on the same street and by comparison our Winkworth agent was up front, transparent and reliable. Fast forward 7 years later, we have let our property through Aaron again at Winkworth Kensal Rise. Again, Aaron and his team have been honest, practical and responsive. Our tenants also seem happy so far. I have also recommended Aaron to friends in the area!

Chocci · 18 November 2021

★★★★★ 5/5

Trustpilot

Excellent customer service

Having dealt with several other agents over the years, Natasha, Hannah and the team at Winkworth Tunbridge Wells showed me just how good an estate agent can be. They are friendly, attentive and proactive - offering suggestions and advice, they carefully managed the process, taking care of all the details through to the successful sale. I can certainly say that I would never use any other agent to sell a property for me. Thank you Winkworth TW, I could not have wished for a better service.

Gary · 8 February 2021

★★★★★ 5/5

Google

Winkworth Shepherd's Bush was the letting agent for our rented flat in Shepherd's Bush during 2014-2015. They are very professional and quality-minded. In particular, Cristina Peliza who was our property manager and the main contact during the rental, was outstanding throughout. She was extremely helpful, meticulous and always responsive - a real delight to work with.

Michelle · 27 October 2016

★★★★★ 5/5

Google

This was my first time using Winkworths letting department as a landlord. It was a refreshing experience. Daisy and Sophie were very professional, always available and a pleasure to work with throughout the whole experience in finding a tenant giving me regular updates and feedbacks from prospective tenants. I will definitely use them again.

Eleni · 27 October 2018

★★★★★ 5/5

Trustpilot

Steve Leevy has been very professional…

Steve Leevy has been very professional with the sale of my house. Steve is extremely diligent and kept me updated all the way through the sale process. I would highly recommend Steve and the team at Dartmouth Winkworths, what a fantastic team thanks for all your support and guidance.

Jillian · 26 August 2020

★★★★★ 5/5

Google

The Winkworth Shepherd Bush office was wonderful to work with when we were selling our family home. Michael was helpful, organised and proactive throughout the entire process. Thank you very much Michael for your help throughout this process!!

Brooke · 4 October 2024

★★★★★ 5/5

Google

Winkworth Shepherd's Bush - Right from the word go they were professional, knowledgeable, and attentive to my needs. Their expertise in the local market was evident and I felt like I had a true partner in the process and simultaneously delivering exceptional customer service. Overall, I would highly recommend this estate agent to anyone looking to buy or sell property in Shepherd's Bush or the surrounding areas. Wishing them the best

Deepak · 26 October 2023

★★★★★ 5/5

Trustpilot

Nishi Shah at Winkworth

Nishi Shah at Winkworth, Kinsbury is great at customer service. I was very impressed with how helpful and attentive she was, as to what I required and requested as a customer. Nothing was too much trouble. I would recommend using Winkworth.

Nana · 19 July 2024

★★★★★ 1/5

Trustpilot

Appalling and inconsiderate

Appalling and inconsiderate. Avoid at all costs

Peter · 21 February 2026

★★★★★ 5/5

Google

Not going to lie, from putting down the offer to completion day, the process has been incredibly stressful, but Jonny has gone above and beyond to make it as stress-free as possible for us. He took the time to truly listen to our needs and patiently answered all our questions. Jonny even worked overtime and went out of his way to help us whenever we needed it. We really appreciate all his hard work and dedication. Thank you so much!

T · 3 December 2024

★★★★★ 5/5

Google

Cristina Peliza has been our Property Manager for few months now. As tenants, we are very happy to have her for our contact person within the Agency. She has showed herself as an extremely helpful and efficient professional. A real problem solver. Great communication and flexibility. We definitely recommend her to other tenants.

Monika · 27 October 2016

★★★★★ 2/5

Trustpilot

Open houses for rentals - no thanks!

This company clearly values the wealthiest tenant over the right kind of tenant.Winkworth is regularly hosting ‘open house’ viewings of rental properties. Potential tenants are bundled into houses in groups or made to stand outside queuing to get in and then encouraged to bid against each other in a bidding war and actively encouraged by the agent to place a higher offer than the advertised rent. Not only is this process discriminatory but it pushes people who may already be stretching their budgets to stretch them even further. Rents advertised should be the rents tenants commit to. If a landlord is keen to earn more than the advertised rent then it should be advertised as ‘offers over’ and the potential open house viewings made explicit. Really disappointed in Winkworth and am searching for an agent who values their customer not merely their wallet.

SalseraJ · 1 December 2022

★★★★★ 5/5

Trustpilot

Outstanding Service

Thomas Syms was a fantastic agent who made the process of selling my slightly complicated flat smooth and trouble free. I don't think the sale would have gone through without his dedication.

Katie · 30 November 2022