Winkworth Shepherd's Bush reviews in Hammersmith and Fulham

★★★★★ 4/5

Google

The team were friendly and helpful , promptly sent me good options visa email. Would use again.

T · 20 September 2026

★★★★★ 1/5

Trustpilot

Hannah Nola - TERRIBLE & UNPROFESSIONAL

Hannah Nola - Terrible, Unprofessional, Cant Do The Job! Had an appointment for 1pm today, 05/08/23. That I arranged with Hannah Nola, who might I had forgot to actually arrange the appointment which meant me calling up this morning to ensure I can still view the property at 1pm, which I was told I now had the confirmed booking timeWhen we arrived to the property, there was a queue out the door. When I asked the gentleman now allowing another group in during our booked time he said "you'll need to go to the office and speak to Hannah", who might I add was nowhere to be seen during the confirmed appointment time We went over to the office and knocked on the door, only to be met with a rude woman putting her finger up and telling us to wait. Turns out, this was the illusive Hannah; dealing with something else other than the appointment she arranged, forcing us to stand in the rainAfter waiting a period of time me and my partner decided it wasn't worth dealing with such an unprofessional organisation so we walked away When I complained; Hannah had the audacity to lie and at first attempt to say "she isn't sure what I mean, the viewing arranged today were not only for me", which doesn't explain why she wasn't there, and why we were forced to stand in the rain When I made my complaint clear, that we had an agreed time and I expected her to keep the appointment and at least be present, she attempted to blame the other visitors who were there to view the property saying it was because "they were late", however unaware to Hannah; we spoke to them and they had an appointment for 1pm as well Absolutely terrible management and process, poor attitude and frankly the attempt to lie and deflect is all the writing on the wall anyone needs AVOID AVOID AVOID

Miles · 5 August 2023

★★★★★ 5/5

Trustpilot

Top quality service

Aaron and Andrew and the whole team at Winkworth were/are a pleasure to work with both as a property buyer, and then as an owner. Having worked with a number of Estate Agents I am familar that it's hard for a purchaser to find and trust the agent you are dealing with, but in Winkworth's case - they were straightforward, transparent, understood the key issues, kept to what they said, and worked to ensure a smooth and successful process for everyone. If you're looking to sell, buy or rent out your property I would highly recommend Winkworth.

MJ · 1 August 2023

★★★★★ 5/5

Trustpilot

impressive estate agent in Kensal Rise

If you are seeking an established estate agent in Kensal Rise area run by a team of professional agents, pleasant to deal with, efficient, proactive and always willing to go the extra mile to provide the quality of services their customers expect then look no further than Winkworth. It is the first time I have used their services to rent my property and was pleasantly impressed to see how smooth it all went - highly recommended!

Gennaro · 10 November 2023

★★★★★ 1/5

Trustpilot

I called the Dartmouth Winkworth branch…

I called the Dartmouth Winkworth branch to ask about a property we are interested in. We’re cash buyers. I was polite and had some very normal (basic) questions about the property before booking a visit as we don’t live near - my husband and I are experienced in this area. I didn’t mind so much that he wasn’t much help, but I do object to his aggressive and condescending manner. He objected to questions about how long the property had been on the market and how much interest there had been, giving me dismissive, unhelpful responses. He asked if I had “ever actually bought a property before” and if I knew “anything at all” about the market. Every reasonable question I asked about the property was turned by him into a personal attack on me to suggest that I didn’t know what I was doing! I wondered if he was a complete misogynist and could hardly believe the conversation I was having. He told me to put my questions in an email and said that he had never had a conversation like that one before! Then he hung up. I suppose he might be new to being an estate agent, although he didn’t sound like that was the case - regardless, that’s no excuse! I’ve had plenty of business dealing with estate agents and asking questions and I’ve never encountered anyone so rude and patronising. If I were the person paying Winkworths to sell that property I would be very displeased.

Kate · 28 July 2023

★★★★★ 5/5

Trustpilot

Such brilliant staff

Such brilliant staff! So friendly and helpful at every stage.

Finn · 20 March 2026

★★★★★ 5/5

Trustpilot

Professional, honest and highly knowledgeable

Winkworth were our estate agents for the purchase of a house in Norwood.Aidan was a professional, friendly and honest presence throughout this process. From the minute we walked through the door for the first viewing to when the contract got confirmed, myself and my partner felt supported, in good hands and treated with honesty which was doubly significant given that we were the buyers not the vendors.Genuinely, a stressful process was made that little bit easier for having Aidan involved in it. We couldn't recommend him highly enough. Thanks Aidan, I hope you get the sunshine holiday soon.

Mr · 6 October 2021

★★★★★ 5/5

Google

diana was superb in assisting a first buyer in the unknown... she was extra mile and liaised with both side solicitors, so that they would do their job! Super appreciated. She and Michael were available to explain contract terms and make sure I was informed of important points before my purchase.

Michaël · 28 April 2024

★★★★★ 5/5

Google

We rented a property through Winkworth Shepherds Bush for 5 years and they have been incredible! Katrina is a brilliant property manager. Every time we had an issue, she was so friendly and responsive, and really helped to resolve things quickly and efficiently. Would highly recommend letting a property via Winkworth!PositiveResponsiveness, Professionalism

Courtney · 26 October 2020

★★★★★ 5/5

Google

A very satifactory experience with the entire Winkworth Shepherd's Bush team! Conrad did a great job finding me a really good flat rental - not easy given my requirements. The lettings management team were outstanding - particular thanks to Sibel - made it super easy and pleasurable. Top job all round - thanks very much!!

Nicholas · 27 October 2019

★★★★★ 5/5

Google

They were attentive, responsive, and easy to contact. They made our house hunting process smooth and seamless

Bruno · 11 September 2026

★★★★★ 5/5

Google

We had a tricky situation with one of my Lets. Ledian was proactive, professional and his actions seemed to have helped. Really good agency all round.PositiveResponsiveness, Professionalism

Tomas · 24 April 2025

★★★★★ 5/5

Trustpilot

Very happy w Winkworth!

Very happy w Winkworth! We had trouble selling our lovely Victorian house in a sellers' market and were stumped as to why. We were on the market during the stamp duty holiday for five and a half months with over 30 viewing and no offers, with no help from the previous agent as to why. Winkworth arrived, got the right buyers through the door, and had us under offer at an asking price we were happy with in just over a month. That's some serious magic there!Alex and Aidan were very helpful throughout the selling process and made sure communications kept flowing despite delays down the chain. We completed last week and were very pleased we switched to Winkworth! Thank you, Alex & Aidan and the CP team.

Amber · 25 August 2021

★★★★★ 5/5

Trustpilot

Aidan Naude is a saint!

I never thought purchasing my first property would be so stressful. It wasn't the process, it wasn't Winkworth, it was the vendor. They were so unhelpful, unresponsive and such a massive headache throughout the entire process, that I considered pulling out. However, Aidan was an absolute saint from start to finish. He professionally dealt with me and the vendor and kept everything on track as much as he could, even going above and beyond of what I'd expect an estate agent to do (late night updates, chasing all hours of the day, etc). I am so grateful to Aidan and his team for all the work they've put into this and I can't thank you all enough. I'll 100% be using this branch again.

Will · 17 August 2021

★★★★★ 5/5

Trustpilot

World Class

After initially receiving excellent service from Winkworth the second step in my rental process was overseen by Aoife Quail. There was transparency, communication and professional assistance throughout the process. This process wasn't an easy one, but for someone immigrating to the UK the service can only be described as WORLD CLASS.

Patrick · 26 November 2020

★★★★★ 2/5

Trustpilot

Buyer of property represented by agent

As a buyer of a property represented by a Winkworth agent (Helga), the experience wasn't great. To her credit, Helga was quick to jump on the phone to speak. However, she also seemed to be a step behind the rest of the parties involved (sellers, buyers, and the two parties' respective solicitors), often needing us to update her on the latest with the process, rather than her liaising with the sellers or the solicitors directly and being a step ahead. Predictably, this caused massive stress and almost cost us the house in the last stages of the purchasing process. Worst of all, when asked to confirm things on the sellers' behalf, it seemed almost like she just said yes without actually checking with them, and then had to renege on her 'confirmation' days later. It's unclear whether this was a strategy to get the seller into a more favorable position (understandable, as the seller is her client), or general lack of communication on her part, but it certainly came off as unprofessional and made for a less pleasant buying experience than it could have been.

Anton · 14 July 2021

★★★★★ 5/5

Trustpilot

Absolutely first class - recommend without reservation

Absolutely first class. James Wilkinson was superb. Deep market knowledge, helped us achieve a great price on our property, provided great advice on what changes were/ were not worth making, great communication throughout and superb instincts around how we should proceed in difficult situations.

Andrew · 8 March 2022

★★★★★ 5/5

Trustpilot

Aaron and the team

I have been using Winkworth as a letting agent for over 10 years and their expertise and knowledge is second to none. Aaron and the team at Winkworth are so reliable, friendly & brilliant that I would recommend them whole-heartedly. They know the dynamics of the market well, don't artificially inflate prices to draw you in but instead succeed in gaining the rents and valuations they suggest. This is rare to find and so look no further!

Tim · 10 January 2022

★★★★★ 5/5

Trustpilot

We have just sold and bought through…

We have just sold and bought through the Kensal Rise office. Overall we had a great experience, we were trying to complete before the stamp duty relief, which became quite tight, however Gurdeep couldn't have worked harder on our behalf to get things done on time. He went above and beyond and was very nice to deal with... Having used a few estate aagents in the past, Gurdeep has been by far the best. Along with Stuart being very helpful through the process.

Mike · 7 July 2021

★★★★★ 5/5

Google

Madison is phenomenal! Did an excellent job with our property.

Laura · 17 October 2025

★★★★★ 5/5

Trustpilot

First ever move and Winkworth were…

First ever move and Winkworth were amazing. Huge thank you to Andy and Neil in the Norwich office, kept me updated so helpful kind and professional. Once sold aftersales what can I say, dealt with Hannah and Hollie, both amazing but Hollie was so supportive, kind, friendly, kept me up to date constantly pushing it along and made me feel like I was the only one selling a house, nothing was too much trouble ,what an absolute credit to Winkworth . Thank you so much

Michelle · 28 June 2021

★★★★★ 5/5

Trustpilot

Excellent Lettings agency

Excellent Lettings agency. From start to finish. Great customer service: easy to access and professional staff. Aaron as head of Lettings in Kensal Rise is extremely dynamic. He engages with the landlord from the start of the Lettings process to the end. He ensures the property is in a good condition and is ready for rent; he gives help and advice on how to improve things. He’s in touch on a weekly basis to feedback on how things are going and what viewers are reporting. Also very proactive managing the tenancy. I’m really very pleased and awed by the enthusiasm

Linda · 25 June 2021

★★★★★ 5/5

Trustpilot

A massive thank you to Fabian in the…

A massive thank you to Fabian in the Kensal Rise office for helping me secure a flat in this difficult rental market. The process was swift and easy. Thanks so much for all your hard work. - Sophie

Sophie · 10 November 2022

★★★★★ 1/5

Trustpilot

Toxic black mould not dealt with

Unfortunately I have had a bad experience as a tenant for nearly 3 years. There is a terrible case of toxic black mould in the property which has impacted my health and my children’s health. They have been reluctant to do anything about it- giving me advise such as “open the windows” and “keep the house at a constant temperature” it’s not acceptable considering they have a duty to provide safe living conditions, which they aren’t doing.

Sophia · 21 December 2021