Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,100 reviews across 2 platforms
97 Uxbridge Road, Shepherds Bush, W12 8NL, Hammersmith and Fulham, W12 8NL
Winkworth's office in Hammersmith and Fulham, at 97 Uxbridge Road, is rated 4.0 out of 5 across 1,100 reviews on two platforms, including 258 Google reviews rated 4.6.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
GoogleMadison at Winkworths was fantastic to work with. Professional, knowledgeable, and always communicative. She made the entire process smooth and stress-free, going above and beyond to help. Her dedication and friendly approach truly set her apart. Highly recommend!
5/5
TrustpilotGreat experience with Winkworth
We rented an apartment though Winkworth last month and the process could have not been any better. From coordinating the viewing to signing the contract and moving in, Aaron and his team have gone above and beyond. Would definitely recommend them if you are planning to rent/ buy around the area.
5/5
GoogleI've had an excellent experience with Winkworth for my property search. I personally dealt with Hazbije, who was clear and fast with communication, and was able to set me up for a viewing quickly and efficiently, which eventually ended with our offer for the property being accepted.
Thank you very much for your lovely review. It has been a pleasure working with you both and I hope you enjoy your new home.
5/5
TrustpilotAs a landlord of two properties I have…
As a landlord of two properties I have been renting with through Winkworth for 8 years now. They have always provided me with a professional and reliable service. Aaron and the team are prepared to go above beyond to ensure a smooth service.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleWinkworth Shepherds Bush has been acting as our letting and management agent since March 2012, they provide excellent services from finding good tenants to managing our property in Napier House. Particularly, we are very happy with Joanna and appreciate very much for her works on providing us with her professional services all round and solve our problems punctually without any hassle for us to worry.
Thank you Laurence we look forward to working with you for a long time to come. Best wishes Jo
5/5
GoogleWhat a brilliant service! Mike Connaughton is a fantastic agent - no spin, straight talking and won't phone you every 2 minutes trying to get your business! I had a very fast turn around and he got viewings in with offers in a very short space of time, completing on a good offer within a month. Thoroughly recommend Winkworth W12 and especially Mike!
Thanks Liane for your kind words and glowing review. I am glad you appreciated our service and It was a real pleasure to have you as a client and sell your lovely flat. I hope the move out of London went smoothly and that you are enjoying your new house and I hope you have a lovely first Christmas in your new home. Best wishes from me and all the team at Winkworth. Mike.
1/5
Trustpilotvery rude agent and poor behaviour
One of the agents at this firm has abused a member of our team because she had taken one day's leave. He then decided to leave a review of the whole firm making serious allegations about our firm.
5/5
GoogleWinkworth Shepherds Bush have been looking after me, and various properties over 30 years, because as yet, they have never given me a reason not to ! - I trust them, and whats more - I really like the people who work there - I think they're the best!!
Thank you so much for your kind words and for trusting Winkworth Shepherds Bush over the past 30 years. It truly means a lot to us to have built such a long-standing relationship. We're proud to have earned your trust and your friendship, and we look forward to continuing to support you and your properties for many more years to come!
1/5
GoogleDisappointing Experience with Winkworth Real Estate Agency Dear Winkworth Team, I am writing to express my dissatisfaction with the recent experience I had with your agency while searching for a property. From the very beginning, I felt that my time and effort were not being respected, and I believe that this lack of consideration is something that needs to be addressed. One of the main concerns I had was with your communication methods. Instead of emailing updates regarding property viewings, your team chose to text me. While I understand that this may be an attempt to be more efficient, it came across as unprofessional and invasive of my personal space. Additionally, it left me feeling discriminated against, as though my preferences and needs were not taken into account. Furthermore, your agency's handling of customer viewings was far from satisfactory. On multiple occasions, I found myself having to reschedule or cancel viewings due to a lack of organization and planning on your end. This disregard for my time not only caused me inconvenience but also made me question the overall competency of your team. In light of my experience, I urge you to reevaluate your communication methods and reconsider the importance of respecting each client's time and individual preferences. In today's competitive real estate market, it is essential that agencies like Winkworth maintain a high standard of professionalism and customer service in order to stand out and succeed. I believe even 1 start is a lot
Hi Arman, Many thanks for leaving feedback. A review like this like allows us to review our systems, looking into how we can always improve. The London lettings market is a live market, so things can change in an instant. We are aware this can be very disappointing for many; but this is the nature of the market especially in Shepherds Bush. The property you was booked in to view was a very popular one bed flat at a pocket friendly price particularly for this area. Hence the high demand and the property coming off the market so quickly. When you called to register for the first time and book for this property in question; we had a delightful conversation and you were sent a text confirmation straight after the call ended. During that conversation and up to the appointment date and time, you did not express that you would not like to be contacted via text as this can be easily remedied, we have alternative systems in place. We had cancelled twelve appointments including yours for the same property that morning via text and calls (leaving voicemails as well). It was unfortunate that you had not received the text or the voice message as everyone else had done. I came to meet you immediately outside the property as you had called the office and was very truculent over the phone. I showed you the recorded, time stamped message on our system as it is recorded on your digital file, it was sent two hours before your appointment time. However, nonetheless did apologise to you and your cousin as you both came back to the office to be shown other property options but you were adamant you wanted the property that had already gone. It is unfortunate and we are saddened you have not written a true reflection of events as this was the only viewing you have been booked for with our office. We wish you all the best regards Miranda Lettings Negotiator
1/5
GoogleRecently my wife signed up as the guarantor for a student, daughter of a family friend. We are amazed by the level of red-tapism one has to go through when dealing with Winkworth and their online partner, Blinc-UK. It is understandable that they want to ensure the financial standing of the guarantor, which is mostly sufficed by the bank and salary statements. The level of details they are asking is scary and appalling. Not only they want an authorisation to pull up statements from the bank, they want a statement from her employer on her assured employment and same level of salary for next 12 months. I am not sure if any employer in right mind would ever make such a statement. My wife's base salary is in the range of several hundred thousands. As if that is not enough, they want to know her bonus and incentive figures. And this all for an annual rent of £12,000. So the home-owners, if you are wondering on the marketability of your houses, the red tapes in Winkworth could be a good reason. It took over 15 days to complete this process.
Dear Mukul, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you and your wife have faced during the guarantor verification process. We understand that the level of detail requested can seem extensive, and we're sorry for any discomfort this has caused. Our aim is to ensure a thorough and robust verification process that aligns with various legislative requirements, including Anti-Money Laundering (AML) regulations, as well as to provide a layer of security for our landlords. We strive to balance the interests of both tenants and landlords, which is why we have partnered with a well-known software provider, Blinc-UK, to keep the process as streamlined as possible. The time it takes to complete the process can vary, and we aim to finalize checks as swiftly as we can while maintaining the highest standards of due diligence. We do appreciate your feedback as it helps us to improve our services. We will take your comments into consideration as we continue to evolve our procedures to meet the needs of all our clients. If you have any further questions or concerns, we'd be more than happy to discuss them with you directly. Best regards
1/5
GoogleDisappointing Experience with Winkworth Real Estate Agency Dear Winkworth Team, I am writing to express my dissatisfaction with the recent experience I had with your agency while searching for a property. From the very beginning, I felt that my time and effort were not being respected, and I believe that this lack of consideration is something that needs to be addressed. One of the main concerns I had was with your communication methods. Instead of emailing updates regarding property viewings, your team chose to text me. While I understand that this may be an attempt to be more efficient, it came across as unprofessional and invasive of my personal space. Additionally, it left me feeling discriminated against, as though my preferences and needs were not taken into account. Furthermore, your agency's handling of customer viewings was far from satisfactory. On multiple occasions, I found myself having to reschedule or cancel viewings due to a lack of organization and planning on your end. This disregard for my time not only caused me inconvenience but also made me question the overall competency of your team. In light of my experience, I urge you to reevaluate your communication methods and reconsider the importance of respecting each client's time and individual preferences. In today's competitive real estate market, it is essential that agencies like Winkworth maintain a high standard of professionalism and customer service in order to stand out and succeed. I believe even 1 start is a lot
Hi Arman, Many thanks for leaving feedback. A review like this like allows us to review our systems, looking into how we can always improve. The London lettings market is a live market, so things can change in an instant. We are aware this can be very disappointing for many; but this is the nature of the market especially in Shepherds Bush. The property you was booked in to view was a very popular one bed flat at a pocket friendly price particularly for this area. Hence the high demand and the property coming off the market so quickly. When you called to register for the first time and book for this property in question; we had a delightful conversation and you were sent a text confirmation straight after the call ended. During that conversation and up to the appointment date and time, you did not express that you would not like to be contacted via text as this can be easily remedied, we have alternative systems in place. We had cancelled twelve appointments including yours for the same property that morning via text and calls (leaving voicemails as well). It was unfortunate that you had not received the text or the voice message as everyone else had done. I came to meet you immediately outside the property as you had called the office and was very truculent over the phone. I showed you the recorded, time stamped message on our system as it is recorded on your digital file, it was sent two hours before your appointment time. However, nonetheless did apologise to you and your cousin as you both came back to the office to be shown other property options but you were adamant you wanted the property that had already gone. It is unfortunate and we are saddened you have not written a true reflection of events as this was the only viewing you have been booked for with our office. We wish you all the best regards Miranda Lettings Negotiator
2/5
GoogleTerrible experience. Zach the sales manager sold us the dream of Winkworth and we fell for it. The service was terrible. We had to come in several times to get replies, as we were being ignored. We were locked into the contract so couldn't leave early. They get 2 stars because the silver lining was the branch director. He was quite supportive. However the service did not improve. Thankfully the director eventually allowed us to leave earlier than the contract dictated. Thank you. Regards, Milan Murray
We sincerely apologize for the inconvenience and disappointment you encountered during your interactions with our sales manager, Zach. We understand how frustrating it can be when expectations are not met, and we deeply regret any inconvenience caused. We are glad to hear that our branch director was able to provide support throughout this process. Rest assured our team aims to be prompt and responsive, and we regret that we fell short in this instance. We appreciate your patience and understanding during this time. We value your feedback and would like to extend our sincerest apologies once again for the experience you had with us. We are committed to learning from this situation and making the necessary improvements to enhance our services. Should you have any further questions or concerns, please feel free to reach out to us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your trust in the future.
5/5
TrustpilotFantastic service from all the team
Over the past 13 years we have had a fantastic service from all the team at Winkworths in letting, managing and finally selling our property. They were consistently professional, efficient and knowledgeable and made the whole experience go smoothly. Thank you!
5/5
GoogleI have used Winkworth as lettings agents for our property in Shepherds Bush for around 10 years. They are always professional, responsive, straightforward and a pleasure to work with. Previous tenants they have found for us have been excellent and they recently re-let the property quickly despite a number of administrative hurdles. Special thanks to Kiera, Mili and Sophie. Five Stars!
Hi Mark, Thank you for your lovely review. We are very happy that you have been so pleased with the services you have received. It has always been a pleasure working with you and we hope there are many more years to come. All the best, Sophie, Keira and Mili
5/5
TrustpilotEfficient and friendly agents
Guy, John, and Gillian were brilliant in handling the purchase of my first home. They were always quick to respond and had all of the answers to my many questions. They are knowledgeable and professional. They even went out of their way to communicate with my solicitors directly to ensure things were progressing smoothly.
5/5
TrustpilotEfficient, professional service
Aaron and his team have been on the ball from the start and found me new tenants quickly and with no fuss. They´re a great team - Stanislava is particularly helpful! Would definitely recommend as letting agents.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotA* for Aaron
Aaron assisted us with selling our flat. He was professional, extremely knowledgeable on the local market and a pleasure to work with. The photos that were arranged for us were also excellent. Aaron kept us informed during the whole process. I wouldn't hesitate in recommending Aaron, or Winkworth, to anyone looking to market their property.
Hello H, Thank you for your review, we're delighted to hear of your experience here and pleased at the excellent service you've received.
5/5
TrustpilotAaron Priscott is an absolute legend
Aaron Priscott is an absolute legend. I ended up with nowhere to live after maida vale floods and he said "I know a guy". Relocated us, got us into our new home. Then at the new year. I said I want to stay here, Aaron made it happen. Hes a legend and I have no idea how he did all of that. Now I just live a life with my dog 🐕. Thanks Aaron for being such a legend. Aaron for president
5/5
TrustpilotHave been using Winkworths for years
Have been using Winkworths for years. They’ve always provided a solid service in terms of lettings, accounts and the managed service and have definitely made our lives easier when renting our flat. Have absolutely no issue recommending them. Special thanks to Aaron, Yanick and Michael.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
4/5
TrustpilotOverall I think they are good agents.
The entire experience was very good. However I cannot give full 5 stars because I had clearly stated in my offer that I required professional cleaning of the property I rented before my entry and this was obviously not done. Winkworth offered a top up cleaning which is why I remove only one star. Still this caused some stress and delays to me. For 5 stars I would have wanted everything to be done perfectly from the start. Overall I think they are good agents.
Thank you for your honest review.
1/5
TrustpilotWinkworth - Shepherd's Bush
As a guarantor for a student moving from India, it has been a nightmarish experience dealing with these agents. The documentation requirement is huge. The staff are rude and do not offer any background to their ask. They use a platform called Blincref, which does not allow you to edit the details once you have entered it and has a certain requirement, which is different to their "company policy" - eg Bank statements. The platform needs 3 months' statements while their policy needs 6!!! Any question you ask them - the ONLY response you get is - "it is our company policy" - and the tone is condescending at best at all times! It has been a terrible experience. The amount documentation and information they have obtained from me is downright scary and intrusive to my privacy!!! I wonder what their privacy policy is, who protects our data! If this is how they treat human beings, i am sure they treat the data with equal disdain. Avoid them if you can.
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you faced during the verification process. We understand that the level of detail requested can seem extensive, and we're sorry for any discomfort this has caused.Our aim is to ensure a thorough and robust verification process that aligns with various legislative requirements, including Anti-Money Laundering (AML) regulations, as well as to provide a layer of security for our landlords. We strive to balance the interests of both tenants and landlords, which is why we have partnered with a well-known software provider, Blinc-UK, to keep the process as streamlined as possible.The time it takes to complete the process can vary, and we aim to finalize checks as swiftly as we can while maintaining the highest standards of due diligence.We do appreciate your feedback as it helps us to improve our services. We will take your comments into consideration as we continue to evolve our procedures to meet the needs of all our clients.If you have any further questions or concerns, we'd be more than happy to discuss them with you directly.Best regards,Winkworth Shepherd's Bush
5/5
TrustpilotI have dealt with Aaron Priscott in the…
I have dealt with Aaron Priscott in the Kensal Rise office for several years. Together with his team they have provided a great letting service. Responsive, reliable and helpful. And successful!
Thank you so much for your kind words, Venetia. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotWinkworth hellesdon
Winkworth - Hellesdon Norwich,Me and my partner viewed several properties across norwich and being first time buyers couldn’t ask for more from an estate agents. Neil was always on the phone checking in and showing us around not only our purchased property but many we viewed before and can not fault him. Max and hannah also played a major part with the behind the scenes stuff and max chasing many questions so promptly for us calling back normally the same day. Fantastic estate agents and staff would highly recommend. Kieran & Chloe
4/5
GoogleThe team were friendly and helpful , promptly sent me good options visa email. Would use again.
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