Winkworth Shepherd's Bush reviews in Hammersmith and Fulham

★★★★★ 5/5

Trustpilot

Winkworth is definitely a really…

Winkworth is definitely a really reliable agency, I highly recommend their service.And I also want to thank Marika, she has been nothing but amazing to us, always prompt to assistant us with any question, she's very professional and also very friendly, and I'd recommend her to anyone that I know. Thank you Marika a lot, for all the support during the whole process.

Wesley · 7 October 2022

★★★★★ 5/5

Trustpilot

We worked with Winkworth Kensal Rise &…

We worked with Winkworth Kensal Rise & Queen’s Park for over 7 years managing and letting our property, and the experience throughout was consistently excellent.

Adam · 11 May 2026

★★★★★ 5/5

Trustpilot

We’ve had an excellent experience with…

We’ve had an excellent experience with our property manager, Michael Ferguson. He is consistently responsive and proactive, which gives us real peace of mind as landlords.

Diana · 3 May 2026

★★★★★ 5/5

Google

This branch of Winkworth acted for the seller in our recent purchase. As a buyer, I couldn't recommend them more highly. Michael and his team were efficient, polite and genuine, with no trace of pushiness or the game-playing we had experienced from other agents. Would not hesitate to use them for another purchase or for my own sale. A pleasure to deal with - and even dropped us at the property when we picked up the keys after completion. Many thanks! :)

Karen · 27 October 2017

★★★★★ 5/5

Google

We just exchanged, and couldn't be happier with the service Winkworth provided. Michael and Diana were very helpful the whole way through the sale. Michael was always available to chat through any problems or concerns. His calm demeanor, work ethic and professionalism throughout the whole process made the sale experience much smoother and most importantly, got it across the finish line. Would highly recommend using Winkworth for anyone looking to sell.

Darryl · 28 May 2024

★★★★★ 1/5

Trustpilot

Cooperative before contracts exchange, not aftrwards

Cooperative before contracts exchange. Uncooperative to the point of rudeness after. Made moving in moe dfficult

A · 7 July 2026

★★★★★ 5/5

Google

Winkworth Shepherd’s Bush has let my house for me for the last 10 years. Terence has been excellent in his letting management role and kept me informed of new legislation in a timely and clear manner, helping me as a landlady to comply with ever growing legislative demands, particularly useful as I am based overseas. When things have gone wrong with tenants, always due to unexpected unemployment, the Winkworth's team has been helpful, supportive, informative, easy to deal with, have a sense of humour and all in all I have found their service exceptional and value for money. Mike has valued the market rental value of the property well and always found good tenants for me.

Nicola · 27 October 2016

★★★★★ 5/5

Google

I have let my flat in Shepherd's Bush with Winkworth for the last five years since moving to the US. I initially dealt with Terence Thorogood & now deal with Cristina Peliza. Both Agents are extremely professional & deal with all requests in a very efficient & timely manner. My property is maintained for me & regularly inspected to ensure the tenants are keeping the flat in good order. I highly recommend renting your property with Winkworth & you will receive great customer service from Cristina!!

Hannah · 27 October 2016

★★★★★ 5/5

Google

We have been tenants through Winkworth for 11 months. They have easily been the best agency that either me or my partner have used, starting with the initial keys-and-contracts stuff and continuing throughout our tenancy, in large part thanks to Cristina's friendly and dedicated support. She has always been available (or let us know who to contact in her rare absences), and always come back to us promptly no matter how big or small the issues we've raised! Any problems with the flat itself have been dealt with swiftly, and in a helpful (and cheerful!) manner.

Lloyd · 27 October 2016

★★★★★ 5/5

Google

We recently sold our flat in Shepherds Bush through Winkworth, having also bought through them in 2015 and the service was excellent. Whilst personnel changed during the sale, which we appreciate can happen, and we had to therefore work with different sales managers, we were very appreciative to be offered a reduced commission for the inconvenience, whilst the service continued to be very good. Excellent communication on email and telephone with regular updates. We sold in a tough market and didn’t quite get the price we wanted, but Winkworth always seemed to have the very best intentions for us as sellers. Thankyou and as a result would highly recommend Winkworth if thinking of selling. Tom

Tom · 11 October 2025

★★★★★ 1/5

Google

Winkworth - A Disappointing Experience from Start to Finish UPDATE SINCE INITIAL REVIEW: Following the end of my tenancy, Winkworth have now deducted the cost of a professional clean from my deposit, citing dust as the primary reason for this. The property has been sat empty for six weeks before the check-out report was conducted, yet I’m still being held responsible for the dusty condition. When I queried this, I was told I remained liable until the official tenancy end date and could have re-entered the property at any time, despite the team knowing I was vacating at the end of June and leaving my keys behind, with no communication from them about the formal check-out procedure or what to do with the keys. They also attempted to charge me for two items that were already reported and investigated during my tenancy, one dating back to January, neither of which were ever resolved. Once again, dealing with Winkworth feels like banging my head against a brick wall. Emails are skim-read at best, accountability is non-existent, and responses are vague and poorly worded. They excel at making the process so frustrating that the easiest option is simply to give up. I was offered the chance to raise a claim with TDS, but I declined, I just want to be done with this experience., My tenancy with Winkworth was marred by poor communication, repeated mismanagement, and a lack of professionalism throughout. From the outset, basic standards of service were not met. During my tenancy: • I was repeatedly contacted while abroad despite clearly stating my availability and time zone, and granting access with keys. • I received emails about renewing my tenancy while I was actively pursuing early termination. • I was contacted regarding gas safety inspections for a property that was already vacant. • Staff emails often lacked professionalism and consistency, leaving me uncertain about who to communicate with due to constant changes in property managers. • I had to verify viewing agents via Winkworth’s website to confirm legitimacy, as communication around viewings was inconsistent or missing altogether. • A communal lighting issue went unresolved until I used my professional email to escalate it, only then did I witness resolution, without any follow-up from Winkworth. • My oven broke near the end of my tenancy and this was met with silence and multiple ignored follow-ups, making resolution unnecessarily difficult. One of the final straws was being publicly blamed by a Winkworth representative, in front of both my partner and prospective tenants, for the property not being vacant, despite Winkworth’s own oversight. This kind of behaviour doesn’t just lack professionalism, it actively undermines confidence in the agency. Even post-tenancy, communication only resumed after I escalated the matter to Client Relations. It’s a shame, because with basic care and responsibility, much of this could have been avoided. I wouldn’t recommend Winkworth to anyone looking for clarity, respect, or reliable property management.

Amelia · 11 October 2025

★★★★★ 5/5

Trustpilot

Professional and local knowledge experts

Tom was brilliant for us. Valuation was truthful, his communication was direct and insightful. Throughout the sales process which, never goes smoothly, Tom was talking to me every day via whatsapp to make sure it all went smoothly and we kept everyone happy through a scary period of interest rate rises. Cannot recommend Winkworth and Tom enough. Thank you.

Jacob · 8 November 2022

★★★★★ 5/5

Trustpilot

Thank-you team Winkworth Poringland…

The whole team at Winkworth Poringland were outstanding. Our house sale was particularly protracted and challenging, yet they held my hand all the way! Given that I was going through an unsavory divorce at the same time, their tenacity and professional respect was most appreciated. Always helpful and encouraging, a big shout out goes to Jade McGarvey and her team! Thank-you.

Liz · 18 August 2022

★★★★★ 5/5

Trustpilot

Great for selling a house and keeping me informed

We have just exchanged on a house that was shown by Winkworths. I can't praise them highly enough, particularly Terry as we didn't have an agent who sold our house so had to continually contact Winkworths instead. They always returned my calls and always kept us up to date with everything throughout. I would very happily sell my house through them next time we sell. Thank you for all your help!

Louise · 22 December 2020

★★★★★ 5/5

Trustpilot

First Home Purchase

I have just exchanged on my first home and cannot thank Thomas Syms enough for guiding me through the entire process. He was very quick at responding to me, provided great advice, offered some fantastic recommendations for mortgage advisors and surveyors and made the whole experience seem simple and exciting. Thank you!

Lara · 20 June 2023

★★★★★ 5/5

Google

We purchased a flat through Winkworth and William was our primary point of contact throughout the whole process. William was fantastic and well informed. He helped chase the vendor and even chased us as needed. With the help of William the deal progressed smoothly. Would recommend to anyone looking for the services of an estate agent in the area!

Sawan · 26 October 2022

★★★★★ 5/5

Trustpilot

With thanks to the Kensal Rise team

With thanks to the Kensal Rise teamWe had a great experience renting with the team in Kensal Rise. Attentive, responsive, and fair - our particular thanks to Michael for his support. Highlights included the team actually fighting on our behalf during the COVID supply chain delays to resolve an issue sourcing a part for a faulty washing machine.We'd definitely recommend them.

HS · 29 July 2022

★★★★★ 5/5

Google

Myself and my girlfriend had an excellent experience with Cristina as our Property Manager. She was extremely responsive and got back to us with any query in an extremely positive manor. Despite our landlady selling up and us not having too much time to vacate the premises, Cristina made our move extremely easy and did everything she could to make it run as smoothly as possible. I'd highly recommend Cristina to anyone planning to move to the area.

George · 27 October 2016

★★★★★ 5/5

Google

We have rented our flat out through Winkworth and Cristina was responsible for the property. She has been so good at managing the property, always available to help and easy to get hold of. As we live abroad it is so important to trust the person responsible for the property and we have always felt reassured and comfortable knowing it was in very safe hands. Thanks Cristina for your hard work and support!

Ian · 27 October 2019

★★★★★ 1/5

Trustpilot

If only we could give a 0 score.

If only we could give a 0 score. Worst letting agent we have ever had the misfortune of coming across. No communication, no call backs, no explanations and no assistance. Avoid

Adam · 6 October 2026

★★★★★ 5/5

Trustpilot

Shaun and Aaron were amazing

Shaun and Aaron were amazing! The best real estate agents I have ever dealt with. Found us the most amazing property and helped us secure it and get it over the line in the most efficient and effortless way possible. They are both very friendly, honest and had great communication. Over all the they are both excellent at their jobs and car about their clients. Both went above and beyond in making this horrible process seem like a piece of cake!

Customer · 17 August 2023

★★★★★ 5/5

Trustpilot

Dan & Jonas - Lettings

Dan & Jonas in the lettings department are great to work with & very professional , customer care is amazing

Jane · 14 May 2026

★★★★★ 5/5

Trustpilot

Excellent Experience

I had a brilliant experience working with Becca and Nicola. They found a buyer quickly and kept me fully updated throughout the entire process with regular phone calls and emails. Their communication was clear and timely.

Hywel · 2 January 2026

★★★★★ 5/5

Trustpilot

Kensal Rise’s best estate agent

Winkworth stepped into the breach after our previous agent failed to produce a satisfactory buyer. Within 48 hours we had two offers and a buyer prepared to pay over asking price. Andy Carre was thoroughly professional and an absolute pleasure to deal with. Definitely the best agents in Kensal Rise.

Mrs · 5 June 2023