Winkworth Shepherd's Bush reviews in Hammersmith and Fulham

★★★★★ 5/5

Google

Regarding Michael Anthony, there are very few individuals that you meet who are truly exceptional by way of motivation, experience, and knowledge of the right amount of ‘push and pull’ to ensure a complex task reaches full completion. Our move would most likely not have happened had it not been for Michael’s highly adept coordination of two other sets of estate agents, and three other sets of lawyers. There was a striking absence of communication throughout much of the chain, with the exception of Michael, who kept us informed on a frequent basis. I would add that these updates were not only once a significant milestone in the process had occurred, but he also checked in frequently, to ensure that no momentum was lost even when things were stalling. I will be going out of my way to recommend him to all my friends in the area under Winkworth (for instance, all parent chat groups), and will do so again next spring, where a substantial amount of houses come onto the market), and whilst we anticipate this recent purchase to be a house for life, should we need to sell any of our other properties in the area, we will seek him out without a second thought. Thank you again, Michael! 😊

David · 28 May 2024

★★★★★ 1/5

Trustpilot

Dreadful mess of a business.

Dreadful mess of a business. Franchise that failed and no update given to the client. Customer service is a joke.

Bear · 13 August 2026

★★★★★ 5/5

Google

I can’t recommend Madison highly enough! From start to finish, she was absolutely exceptional and genuinely invested in helping every step of the way. Madison went above and beyond to make the process easy and was so patient

Mimi · 16 November 2025

★★★★★ 1/5

Trustpilot

7monts no fixing roof leak

They never solving problems.... 0 respect to tenats they are just nice liars it's 7mothns raining into the room, they check it and said it's only raining inside when the rain is stronger, so I'm still using bowls for water for 7 months. Boiler is broken now they made a appointment and didn't come over. When My girlfriend called them they said you have been contacted and informed that we come on evening... Nobody called us. Now they made appointment after week, so you can live without heating.. olso they just coming to check not to fix it....

Darius · 29 March 2021

★★★★★ 1/5

Trustpilot

The worst ever experience I ever had…

The worst ever experience I ever had with letting agency. Absolutely unprofessional and arogant. STRONGLY NOT RECOMMENDED.I had meeting with an agent from Winkworth agency for a property on Uxbridge road, Shepherd's bush. The meeting was for 3 pm and I was exactly on time on the place. I received the adress with a txt message, so after few min waiting and not see anyone around that is waiting for me I decided to call that number. The number didn't work. The sound was like non existing number. I tryed again- same story. Then I rang on the agency number to ask if someone is going to meet me or not and the lady on the phone said the agent is already there. I told her that I am on the adress, but I don't see anyone around that could be the one is waiting for me and I ask if the adress is correct, because its on the main road, but non of the doors looks like living building door / shops and restaurants around/.. So she said she is going to call the agent to call me back. The time is already 3.06 pm. After 2 min I got a call from the agent that she is waiting for me INSIDE the flat and I am alraedy late and if I am not there in the next 5 min she is not going to wait for me, because she has another appointment and she is giving 15 min slot between appointments. SERIOUSLY ????????????? In fact I am trying to contact with her all that time. I asked her where exactly is the adress, because its not on the main road how I receive it and I am outside. She said its actualy in a small side street and I have to put the adress on the gps to find it. I told her, that I did, but I will refresh and do again and will give her call back. Then she said she has 1% on her phone battery and her phone might die any minute. I asked her- In that case isn't it better and quicker if she come out on the street and meet me when its metter of some doors I guess. She even didn't answer on that, but hang up the phone. I put the adress again in the gps and while its on the map I called her again just to watch the map and eventualy get some navigation from her aswell. I called 4 times , she even didnt pick up the phone. I called back the agency to tell them that she is absolutley arogant, not waiting for me outside, but inside the flat, not picking up the phone, accusing me I am late , in fackt I am not and on the top of that she is not willing to come out and meet me and even not going to wait. The moment I was on the phone with the agency I saw a woman with green coat coming out of the side street building and checking if the door is locked. I wasn't sure if that is the agent, but because she already told me that the adress is on a side street I asked the lady on the phone how her colleague looks like and if she is with a green coat. She said yes, and I told her I see the agent. Obviously she decided to come out when she was ready to go, but not to meet me, because she just looked left and right, obviously she don't know who she is waiting for, but not even try to call. Even with 1 % battery she could make a phone call. I told the lady on the phone I am going to speak with her and by the time I reach her she was already in her car ready to go. I knock on the window, she didnt even came out of the car, but talking to me trough the open window / how respectful- well done / telling me I am late and she was waiting for me outside, when I wasn't late and she didn't wait for me outside. She just came out when she was ready to go. All that time she was inside the flat. With all her impudence she said she was waiting for me, I wasn't there, that is why she is going, can't show me the flat now, because she is in a rush for another meeting / the time is 3.17 pm/ her phone is on 1 % / like this is my fault/, that is why she didn't call and I have to rebook. I just told her to not bother to rebook anymore, I am not going to go at all. Then she said she will unregister me from their data base / how professional and brave- well done and Thank you - I realy admire you / I call back the agency and I told them what happaned and that I am extremely upset and disappointed and I want my name and my email to be deleted from their register and I don't want to hear anymore from them. I am just asking: -Which agent ever waiting for a customer inside the property??????? That is not my first time I am looking for a property and all the agents, every time are waiting outside, calling back and telling you how they are dressed to recognise them and where exactly they are. - Which self respected agent is going on a meeting with 1 % battery on the phone - either charge your phone in your office or buy external battery. - Which agent is so arogant to put off customer from her and the agency she represent.She is actualy a shame for the Winkworth agency, working against their name and loosing customers, instead of attracting them. For me this woman don't deserve to be called agent and she don't deserve even this one star I gave, but unfortunately its not allowed to write without giving a star.

Miroslava · 15 December 2020

★★★★★ 1/5

Trustpilot

Complete waste of time

Complete waste of time. Was trying to rent a flat through Winkworth and was hounded by the agent for an offer. Put the offer in and turned down other flats. Over a week later was told to go look elsewhere. Highly unprofessional and wouldn't use it recommend them for renters.

Blah · 10 August 2026

★★★★★ 5/5

Trustpilot

An excellent service all round!

An excellent service all round!Nadine Aucamp was wonderful all the way through the sales process of my property. She was especially excellent at keeping in touch with the buyer's and other solicitors down the chain so that I was kept properly informed of the progress of my case. To be honest, I found her a lot more helpful and clued up on what was going on than the solicitors themselves!

Marco · 14 July 2022

★★★★★ 5/5

Google

Highly recommend Winkworth, I just purchased a new property and Pav who was the estate agent who helped me through the process was amazing! Communication was best in class and he did everything possible to make the sale go through as quickly as it could. Thank you for all your support through the process:)

Charlotte · 11 July 2026

★★★★★ 1/5

Trustpilot

The A.I. Slop of Estate Agents

Use AI to “enhance” images of listings. Be careful by enhance they mean completely changing the the structure and size of the home. What a waste of time.

Malcolm · 27 May 2026

★★★★★ 1/5

Trustpilot

Worst service by a mile

Oh dear, I dont even know where to start. We signed the agreement end of June to move in one month later. We stipulated several times in the email correspondences that we wanted to come in to see which furniture and items we wanted to keep and which to toss. The day of the move in happened, and we never received a response to our queries. When we moved in, we were then told that we had not specified in the contract, which items to get rid of (we specifically wrote in the contract: to be specified later, hence why we needed access to the flat prior to moving in). It was a hassle to get the woman to cooperate and she kept saying we hadn’t agreed on this (numerous emails/contract was not enough proof, but I doubt the lady had a law degree specialising in contract law or even just a functioning brain). Ah well!!! After several unpleasant calls, we finally managed to get approval of moving the items and have the larger items removed by a company. But boy oh boy that was a struggle. After having moved in properly a vast majority of the things listed in the contract hadn’t been fixed ie. Heating was broke, cabinets broken, extractor fan broken, windows dirty etc etc. And we even had to throw out 6 large boxes of CRAP, which the agency said was at our expense. Items included: old shoes, belts, broken kitchen units, bondage kit (WOOOOH.. What a surprise), filthy storage room with empty shoe boxes, broken fans, blood stained linen, dirty old pillows and blankets and numerous other fairly disgusting items. We have now asked quite a few times, when we can expect to have fans, toilet flush, extractor fan, broken cabinets, heating etc fixed and we are still awaiting a reply to this. It has been 7 business days since we moved in, so I do hope it gets sorted soon. All in all, TERRIBLE SERVICE!! I wouldn’t recommend.

Kat · 29 July 2020

★★★★★ 5/5

Trustpilot

Best estate agent rental experience ever!

After speaking to multiple different Estate agents it's much of the same from everyone but Winkworth were different. Immediately I was listened to and my requirements taken into consideration. I worked with Fabian to find the home I recently moved into. He excelled. I didn't have to drag myself around unsuitable properties and he was the right balance of informative and patient. I didn't feel like I was being pushed into anything nor was I bombarded with endless emails of properties that didn't suit my requirments. It was actually a pleasant experience!

Lee · 21 March 2024

★★★★★ 5/5

Trustpilot

Shaun Blackstock - Best Lettings Negotiator !!

My great experience with Winkworth was 100% thanks to Shaun Blackstock. He was experienced and knowledgeable about the area, was super informed about the property and answered all of our questions and more. Additionally, he was very personable and made our experience run very smoothly. Best Letting Negotiator I have had the pleasure of interacting with.

Alicia · 22 September 2023

★★★★★ 5/5

Google

The team at Winkworth Shepherd's Bush Estate Agents is absolutely stunning. From the first point of contact - with the energetic and supportive Miranda - throughout to the tenancy agreement, with the well organized and detailed Bree-Ann, to the maintenance follow up with the reactive Katrina. The team is very efficient, friendly and professional. It is my first experience with Winkworth and it is brilliant! Highly recommend this agency.PositiveResponsiveness, Quality, Professionalism, Value

Loreleï · 26 October 2021

★★★★★ 5/5

Google

Pav Vasiliou was an absolute pleasure to work with. He was patient, knowledgeable, and always willing to answer any questions we had. We truly appreciate his professionalism and support. Highly recommended!

J · 16 December 2025

★★★★★ 2/5

Trustpilot

I am very deeply disappointed!

We've been with the agency since 2017th. We've been having problems with the very old boiler since the end of 2018th and up until now we have had Engineers coming for that boiler around 20 times. We were promised a permanent solution, that never happened. Now we have been left without hot water for 2 weeks, starting 3rd. There were many apologies and promises over the last two weeks but no action upon. Not to say they are well aware we have a vulnerable child at home (how do you manage personal hygiene in times of pandemic with a heart diseased child at home?) AND we offered to help if Landlord doesn't want to invest in resolving the issue. Just a note: Landlord is local home owner and is not paying mortgage on the property we rent, the house used to belong to grand parents.Although there are some very kind people working in the company the company on overall isn't what it should be.I am very deeply disappointed!One upset mum xx

Silviya · 4 May 2020

★★★★★ 1/5

Trustpilot

Utter waste of time and energy.

Utter waste of time and energy. Tried three times to book a valuation. First time yes will confirm. No confirmation. Called again two days later. held on for a few ,inutes then cut off. Tried again now its no the valuer will not be in on the day previously arranged.

Tina · 29 July 2026

★★★★★ 5/5

Trustpilot

Great team

Everyone that I dealt with at Winkworth was personable, professional and dedicated to service. I was impressed with the dedication of the agent who showed me properties (Fabian Bachelor) He supported me in finding my new home.

Pauline · 28 February 2026

★★★★★ 5/5

Google

Our experience with Winkworth Shepherds Bush has been by far the best experience we’ve ever had with estate agents! We are very thankful to Sam for arranging a viewing & starting the process for us so quickly so we could secure our flat. Communication received from Sibel was very clear and always up to date, which made the process run very smoothly & pleasantly. She was on hand to answer all questions we had and was just a delight to work with. Thank you so much Winkworth & we are very happy in our new flat :)

Alex · 27 October 2019

★★★★★ 5/5

Google

We were tenants with Winkworth Shepherds Bush for just over 2 years and during that time we had a fantastic experience dealing with the team! Our Property Manager Cristina was amazing, she was very responsive and we never had to wait more than a day to have engineers/workmen visit when required. Cristina was also really helpful during our property checkout and deposit return and I can't thank her enough for making the process painless! Thanks Cristina for all your help and hard work :)

Stephanie · 27 October 2019

★★★★★ 5/5

Trustpilot

Excellent service from Thomas!

I recently purchased a flat through Winkworth - Thomas was my estate agent and was fantastic throughout. It ended up being quite a long process and Thomas was great at chasing up the solicitors and helping to move the purchase along. He gave great recommendations for a homebuying survey and was really helpful on both viewings - would highly recommend. Thank you Thomas!

Kp · 6 December 2022

★★★★★ 1/5

Google

If I had to give 0 stars I definitely would . I would say my overall experience from start to finish wasn’t great. This estates agency has been a red flag since the beginning and if you go deeper into the reviews you will know they too have a good reputation for not returning your money. - I paid 12 months after Pav gave no room for negotiations even though I had a guarantor he tried to make an excuse that my partner’s relative doesn’t count as a guarantor which is absolutely absurd. - I decided to have my contract renewed but I was required to pay for another 6-12 months to guarantee my stay in the property for another year. - A few days before my contract ended , on a Friday , Rupal gave me a call telling me that I can go on a monthly rent if I would like to renew the contract so I would need to make payment on that Friday or over the weekend. However back in my country , it was a public holiday and banks are closed for the week (you can actually fact check this I’m from Malaysia). This , I made clear to Rupal . - The Monday after that, on the exact day my contract ended, I was threatened by call with an eviction notice and a Section 21 as their excuse was I “didn’t want to leave the property” At the time, I didn’t know what a Section 21 is, Rupal and the Landlord threatened on call , that I pay for the grace period of 1 month’s rent and they gave me a time period by 1pm. I immediately had that month’s rent paid by 11am. We all know that a Section 21 is to be served 2 months before a contract expires. - I was then served a Section 21 notice by letter with an email from Sibel that they have “extended my contract for an additional 2 months” . When in fact, we had an agreement before this on call that I was given a month’s grace period to find a new place so I can LEAVE. - When it came to receiving my deposit after moving out , they decided to charge me £850 from my deposit for the small area of scuffed wall and professional cleaning . Sibel and the landlord threatened again that I am liable for the additional two months when in fact I have officially checked out of the flat , with a check out report and an email from Sibel that my tenancy ended when the grace period ended. I immediately took this matter to the Tenancy Deposit Scheme Insured Department (TDS) , told them everything, and they suggested I proceed with a dispute myself so I did. - When TDS sent them an email, Sibel emailed me telling me that they were going to give me the undisputed monies back if I cancel the dispute with TDS as they “didn’t want to receive any sort of communication from TDS” . But I got my deposit back in the end with a negotiated amount which was half of the £850. Overall , the sincerity and sympathy on how Winkworth Shepherd’s Bush does their business is absolute zero. After paying 12 months in a lump sum with no delays, they still sought to dry me up from my deposit plus the above traumatic experiences. I’ve reached out to every other agency during my grace period in search of a new home, telling them about my experience, and they felt sorry for what I was going through. But all bad experiences leave room for good ones .

Jessica · 16 November 2025

★★★★★ 5/5

Trustpilot

Great customer service

The whole team have been great at finding a buyer for our flat. They kept us regularly up to date and shared honest feedback. Nicola was great in the after sales process and pushing through to exchange with the buyers. Would highly recommend if you are selling or buying a property.

Lauren · 30 October 2023

★★★★★ 1/5

Trustpilot

Didn't respond to an enquiry then lied

Didn't respond to an enquiry. Prompted, then lied about property status/availability. Shut down responses when questioned about it. The standard of English estate agents is abysmal compared to those abroad, yet people accept this low level, amateurish behaviour...so they get it!

Anna · 8 September 2026

★★★★★ 1/5

Google

Worst renting experience ever. House was slowly falling apart and it was really hard to reach our property manager. House was dirty when we moved in even though it was meant to be professionally cleaned, lots of things were broken and even after we pointed it out they were never replaced. Throughout the year we had lots of issues (mice, leaks etc) and every time it was a fight with the agency to get someone to do something about it. Would really not recommend to rent with winkworth....go to a smaller agency, they at least know your name and care a bit about your living experience.

Bianca · 11 January 2019