Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAs a landlord of two properties I have…
As a landlord of two properties I have been renting with through Winkworth for 8 years now. They have always provided me with a professional and reliable service. Aaron and the team are prepared to go above beyond to ensure a smooth service.
Katie · 3 March 2023
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 1/5
Trustpilotvery rude agent and poor behaviour
One of the agents at this firm has abused a member of our team because she had taken one day's leave. He then decided to leave a review of the whole firm making serious allegations about our firm.
Karen · 26 May 2026
★★★★★ 5/5
TrustpilotHighly Recommend!
As first-time landlords, we couldn’t have asked for a better experience with Winkworth. The whole team has been absolutely fantastic, friendly, knowledgeable, and always approachable. They’ve made the whole process smooth and stress-free, and are always happy to help, even by sharing contacts for trusted local tradesmen when needed. It’s been a pleasure working with them, and we feel in very safe hands. Highly recommend!
A · 28 September 2025
★★★★★ 5/5
TrustpilotProfessional and friendly
I rate Winkworth Kensal Rise very highly and have let my flat with the company for many years now, as I know I will be getting uncomplicated, efficient, fair and friendly service from a team of specialists. I find Director Aaron particularly helpful. They are great at finding trustworthy, respectful tenants and guiding me through the layers of paperwork.
KO · 1 December 2025
★★★★★ 5/5
TrustpilotFantastic service from all the team
Over the past 13 years we have had a fantastic service from all the team at Winkworths in letting, managing and finally selling our property. They were consistently professional, efficient and knowledgeable and made the whole experience go smoothly. Thank you!
M · 27 April 2026
★★★★★ 5/5
GoogleFinlay was exceptional from start to finish, couldn’t recommend him and winkworth more highly. A thoroughly hassle free experience.
Harry · 8 September 2025
★★★★★ 5/5
TrustpilotEfficient and friendly agents
Guy, John, and Gillian were brilliant in handling the purchase of my first home. They were always quick to respond and had all of the answers to my many questions. They are knowledgeable and professional. They even went out of their way to communicate with my solicitors directly to ensure things were progressing smoothly.
Sterling · 11 May 2024
★★★★★ 5/5
TrustpilotEfficient, professional service
Aaron and his team have been on the ball from the start and found me new tenants quickly and with no fuss. They´re a great team - Stanislava is particularly helpful! Would definitely recommend as letting agents.
Alison · 27 May 2023
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotA* for Aaron
Aaron assisted us with selling our flat. He was professional, extremely knowledgeable on the local market and a pleasure to work with. The photos that were arranged for us were also excellent. Aaron kept us informed during the whole process. I wouldn't hesitate in recommending Aaron, or Winkworth, to anyone looking to market their property.
H · 5 November 2020
Agent replied · 24 October 2024
Hello H, Thank you for your review, we're delighted to hear of your experience here and pleased at the excellent service you've received.
★★★★★ 5/5
TrustpilotAaron Priscott is an absolute legend
Aaron Priscott is an absolute legend. I ended up with nowhere to live after maida vale floods and he said "I know a guy". Relocated us, got us into our new home. Then at the new year. I said I want to stay here, Aaron made it happen. Hes a legend and I have no idea how he did all of that. Now I just live a life with my dog 🐕. Thanks Aaron for being such a legend. Aaron for president
Drew · 1 March 2022
★★★★★ 5/5
TrustpilotHave been using Winkworths for years
Have been using Winkworths for years. They’ve always provided a solid service in terms of lettings, accounts and the managed service and have definitely made our lives easier when renting our flat. Have absolutely no issue recommending them. Special thanks to Aaron, Yanick and Michael.
Ben · 11 July 2022
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleNot only did Faith & Lilly sell our 2 bed flat for asking price before it officially launched (really), but then went to extraordinary lengths to support us with impossible conveyancing solicitors during our recent purchase. They were always responsive and helpful and made other estate agents involved look very amateur. Thank you both for your help, R&C!
Rupert · 16 November 2025
★★★★★ 4/5
TrustpilotOverall I think they are good agents.
The entire experience was very good. However I cannot give full 5 stars because I had clearly stated in my offer that I required professional cleaning of the property I rented before my entry and this was obviously not done. Winkworth offered a top up cleaning which is why I remove only one star. Still this caused some stress and delays to me. For 5 stars I would have wanted everything to be done perfectly from the start. Overall I think they are good agents.
Customer · 30 August 2023
Agent replied · 24 October 2024
Thank you for your honest review.
★★★★★ 5/5
TrustpilotExcellent service from Aaron and team…
Excellent service from Aaron and team at Kensal Rise branch renting out our property. Highly recommend
MO · 14 September 2025
★★★★★ 5/5
TrustpilotI have dealt with Aaron Priscott in the…
I have dealt with Aaron Priscott in the Kensal Rise office for several years. Together with his team they have provided a great letting service. Responsive, reliable and helpful. And successful!
Venetia · 8 September 2023
Agent replied · 24 October 2024
Thank you so much for your kind words, Venetia. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotWinkworth hellesdon
Winkworth - Hellesdon Norwich,Me and my partner viewed several properties across norwich and being first time buyers couldn’t ask for more from an estate agents. Neil was always on the phone checking in and showing us around not only our purchased property but many we viewed before and can not fault him. Max and hannah also played a major part with the behind the scenes stuff and max chasing many questions so promptly for us calling back normally the same day. Fantastic estate agents and staff would highly recommend. Kieran & Chloe
Kieran · 2 December 2021
★★★★★ 1/5
TrustpilotHannah Nola - TERRIBLE & UNPROFESSIONAL
Hannah Nola - Terrible, Unprofessional, Cant Do The Job! Had an appointment for 1pm today, 05/08/23. That I arranged with Hannah Nola, who might I had forgot to actually arrange the appointment which meant me calling up this morning to ensure I can still view the property at 1pm, which I was told I now had the confirmed booking timeWhen we arrived to the property, there was a queue out the door. When I asked the gentleman now allowing another group in during our booked time he said "you'll need to go to the office and speak to Hannah", who might I add was nowhere to be seen during the confirmed appointment time We went over to the office and knocked on the door, only to be met with a rude woman putting her finger up and telling us to wait. Turns out, this was the illusive Hannah; dealing with something else other than the appointment she arranged, forcing us to stand in the rainAfter waiting a period of time me and my partner decided it wasn't worth dealing with such an unprofessional organisation so we walked away When I complained; Hannah had the audacity to lie and at first attempt to say "she isn't sure what I mean, the viewing arranged today were not only for me", which doesn't explain why she wasn't there, and why we were forced to stand in the rain When I made my complaint clear, that we had an agreed time and I expected her to keep the appointment and at least be present, she attempted to blame the other visitors who were there to view the property saying it was because "they were late", however unaware to Hannah; we spoke to them and they had an appointment for 1pm as well Absolutely terrible management and process, poor attitude and frankly the attempt to lie and deflect is all the writing on the wall anyone needs AVOID AVOID AVOID
Miles · 5 August 2023
Agent replied · 24 October 2024
Dear Miles, please see below a response from the office:Whilst Hannah did book in the appointment it was another member of staff who was attending the viewing and was whom the applicant met at the property. There seems to have been some miscommunication between the applicant viewing and the agent conducting the viewing as the agent thought the viewer was asking for Hannah whereas the viewer was asking for Hannah in expectation that she would be conducting the viewing. Hannah wanted to assist the applicant when he came to the office door but was dealing with an urgent matter on the phone so couldn’t just leave the call and when the call was done, she went to the door at which point the applicant had left. Hannah sincerely apologies for the inconvenience caused and accepts that she could’ve made the applicant aware that other people were also viewing the property during the viewing slot although only one group/ person would’ve been viewing the actual flat at a time to ensure each person can view the flat comfortably without feeling pressured/ rushed. We understand the applicant feels aggrieved and would be happy to arrange a viewing of the property for the applicant to view the property alone without any other parties booked in at a similar time. & once again apologies for any inconvenience caused.
★★★★★ 5/5
Trustpilotimpressive estate agent in Kensal Rise
If you are seeking an established estate agent in Kensal Rise area run by a team of professional agents, pleasant to deal with, efficient, proactive and always willing to go the extra mile to provide the quality of services their customers expect then look no further than Winkworth. It is the first time I have used their services to rent my property and was pleasantly impressed to see how smooth it all went - highly recommended!
Gennaro · 10 November 2023
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotTop quality service
Aaron and Andrew and the whole team at Winkworth were/are a pleasure to work with both as a property buyer, and then as an owner. Having worked with a number of Estate Agents I am familar that it's hard for a purchaser to find and trust the agent you are dealing with, but in Winkworth's case - they were straightforward, transparent, understood the key issues, kept to what they said, and worked to ensure a smooth and successful process for everyone. If you're looking to sell, buy or rent out your property I would highly recommend Winkworth.
MJ · 1 August 2023
Agent replied · 24 October 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us!
★★★★★ 1/5
TrustpilotI called the Dartmouth Winkworth branch…
I called the Dartmouth Winkworth branch to ask about a property we are interested in. We’re cash buyers. I was polite and had some very normal (basic) questions about the property before booking a visit as we don’t live near - my husband and I are experienced in this area. I didn’t mind so much that he wasn’t much help, but I do object to his aggressive and condescending manner. He objected to questions about how long the property had been on the market and how much interest there had been, giving me dismissive, unhelpful responses. He asked if I had “ever actually bought a property before” and if I knew “anything at all” about the market. Every reasonable question I asked about the property was turned by him into a personal attack on me to suggest that I didn’t know what I was doing! I wondered if he was a complete misogynist and could hardly believe the conversation I was having. He told me to put my questions in an email and said that he had never had a conversation like that one before! Then he hung up. I suppose he might be new to being an estate agent, although he didn’t sound like that was the case - regardless, that’s no excuse! I’ve had plenty of business dealing with estate agents and asking questions and I’ve never encountered anyone so rude and patronising. If I were the person paying Winkworths to sell that property I would be very displeased.
Kate · 28 July 2023
Agent replied · 24 October 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated. We are unable to find your name on our database, and therefore cannot get specific response to you. Please could you email clientrelations@winkworth.co.uk and we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 1/5
GoogleThis is the most Landlord orientated agency I ever dealt with, our overall experience renting was unpleasant from the beginning. Below are a few reasons why you should be cautions if renting with them.
Unethical and Unprofessional - When we originally expressed interest on the flat they made us bargain for pennies because apparently "Someone else made an offer but they would prefer to go with us so could we stretch our budget?" When I finally said I might as well look for a better flat they stopped bargaining.
Unhelpful, After paying the reservation fee we asked whether they could ask the Landlord to remove some of the furniture, the answer was the flat is let as seen, ok, fair enough but I’m pretty sure they didn’t even ask the landlord and their suggestion was to replace the items we wanted removed for new ones and leave them at the end of the tenancy, yes sure.
During the tenancy we addressed the issue of the common areas being in a very poor and unhealthy state and the buzzer not working, this was deemed as a management company issue not theirs/ not the Landlord’s, we were given a phone number to deal with the issue ourselves?
At the end of the tenancy we said we could leave earlier than expected could they ask whether the incoming tenants would like to move earlier, answer was a date has been agreed. So they never bothered to ask the question but why would they hey? They are there to serve the profit.
Dishonest, There was no mention on our contract for the property to be professionally cleaned at the end of the tenancy, only a note on the check-in report which by the way was outdated and incorrect, we asked for a receipt/proof that this was the case but obviously there wasn’t.
When we received the flat we found cigarette packets under the bed and clothes left behind but we never bothered telling them (we should have done), we had to clean the flat when we moved in also as only the seen surfaces had been cleaned. Defenitly not professionaly cleaned.
They were also claiming for missing items but thankfully we had marked this as missing in the check in report so obviously they didn’t bothered reading our comments and updating the report.
Advise, if you do decide to rent with them be very meticulous about everything. Make a video of the state in which you receive the property and document everything as they will try to charge you.
Javier · 23 October 2021
★★★★★ 5/5
GoogleI had the misfortune of multiple sales falling through due to pandemic issues (and other factors beyond anyone's control) combined with a nightmare co-freeholder who was determined to drag out every detail and who nearly derailed the entire process several times. All through this Faith and the team at Winkworths stayed positive and supportive, meeting every challenge head on and relentlessly finding solutions when I felt the game was up. I feel many other agents would have lost interest and focussed on easier projects, but Faith was always available to discuss and plan next steps, to the point where I had complete trust in her determination to get me the sale. In the end we succeeded, and I am in no doubt the eventual outcome could have been very different if I had used another agent. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Shannon · 23 October 2021
★★★★★ 5/5
TrustpilotSuch brilliant staff
Such brilliant staff! So friendly and helpful at every stage.
Finn · 20 March 2026
Agent replied · 24 May 2026
Thank you so much for taking the time to leave such a fantastic rating, Finn. If you could let us know which office you dealt with, we would be delighted to pass on your kind feedback.
We really appreciate your business and support. Please don’t hesitate to get in touch if there’s anything we can assist you with in the future.
★★★★★ 5/5
TrustpilotProfessional, honest and highly knowledgeable
Winkworth were our estate agents for the purchase of a house in Norwood.Aidan was a professional, friendly and honest presence throughout this process. From the minute we walked through the door for the first viewing to when the contract got confirmed, myself and my partner felt supported, in good hands and treated with honesty which was doubly significant given that we were the buyers not the vendors.Genuinely, a stressful process was made that little bit easier for having Aidan involved in it. We couldn't recommend him highly enough. Thanks Aidan, I hope you get the sunshine holiday soon.
Mr · 6 October 2021
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