Trusted Agent profile · Hammersmith and Fulham
★★★★★
208 reviews across 2 platforms
190 Fulham Palace Road, London, W6 9PA, Hammersmith and Fulham, W6 9PA
Winkworth Fulham & Barons Court's office in Hammersmith and Fulham, at 190 Fulham Palace Road, is rated 4.0 out of 5 across 208 reviews on two platforms, including 41 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Winkworth Fulham & Barons Court hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful.
Sales Advisor Ian Burns was very helpful, answering my many, many questions.
Hi Angela,Thank you for leaving this great review about Ian, we are sure he'll be pleased to read it. We are more than happy to answer all the questions that you're unsure on, if you need anything else at all - you know where we are!Thank you, Plumlife Homes.
1/5
TrustpilotI had a big problem with my wall and…
I had a big problem with my wall and fences, I report them they don’t care about it, it was before Christmas, still not solved the problems, they said to me we will do it, they send repair team they come to check it and said we couldn’t do it so it’s needs to be done by builders, some body will be get in touch with you I wait a few days and called them again they said we sorry we made a mistake we couldn’t do it your repair. My house still under warranty. So please avoid them, their management is rubbish, they don’t car people’s problems…
5/5
TrustpilotVery happy with everything .
Hi, thank you for taking the time to share your feedback with us, we're really pleased to hear you had a positive experience! Kind regards, Plumlife.
1/5
TrustpilotComplaint handling and Rent Increase
I put in a complaint with Plumlife regarding a neighbour that was being noisy between the hours of 2 and 7 in the morning. I had tried to speak to the neighbour myself before going to Plumlife but I didn't really get anywhere.
1/5
TrustpilotUtterly disgraceful company.Plumlife!
Utterly disgraceful company. I'm paying £136 per month for so called maintenance/management. I've had water pouring into my flat when it rains for 9 days. I've emailed twice, made 6 phone calls, no answer. No callback. So now no payment of maintenance.
Hi Sharon, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
5/5
TrustpilotNice people, good company
They were short staffed at points this year but overall renting from plumlife was a positive experience. Nothing major broke or was faulty, and when the odd thing went awry they came out to fix it. The staff were also very helpful and personable when the time came to move out (I had to move country for work, would've stayed otherwise).
Hi Paul,Thanks for taking the time out of your day to leave a review. We're so glad to hear that your experience renting via us was positive, hearing stories like this makes our jobs even more worthwhile. Thank you!
4/5
TrustpilotMuch improved!
Our experience of Plumlife's property management services has been patchy. Two years ago we would have struggled to award them one star but to their credit they have listened to complaints and to a large extent addressed those. At the moment they have great people on the job and although there are still some minor issues, they are making good progress.
Hello Johann,Thanks for taking the time out your day to visit our Trust Pilot page and leave such an honest and helpful review.We're so glad to be making progress and to hear that our team are working hard to help. The area you live in is extremely important to us and we look forward to assisting with any further minor issues.Hopefully, one day, we will be able to get a 5 star review from you and if there's anything else you need - please do get in touch!Thanks again!
5/5
GoogleI have used Winkworths for the past 3 years, and I have nothing but praise for the service provided. Janie manages my property, she is on top of any issues that arise and therefore I do not have to worry about anything, as I know it's in good hands. I would highly recommend Winkworths.
5/5
GoogleWould highly recommend this agency! Since the start of the tenancy, to viewing the property and to renewing the lease of the flat I'm renting, the process was straightforward, professional and efficient. Chantelle was of great help and made sure the process was as smooth as possible. Thank you for all your help!
4/5
GoogleAll at Winkworth have been very professional and responsive and in particular Janie Lapwood from the management side. We are currently based offshore and Janie has been very good at ensuring our property is managed professionally. She's very personable and ensures all matters are dealt with appropriately and with care.
5/5
TrustpilotFantastic company with amazing staff
Great customer service from Kelly and Ian. Available when needed and helped the process of buying our first home as a family go so smoothly especially with the run up to Christmas. We were worried that we wouldn’t be in our home in time for Christmas but Ian pulled out all the stops to ensure we were. I couldn’t recommend them higher. So friendly and always went above and beyond for us. I would give 10 stars if that was possible
5/5
TrustpilotPraise for Karen's performance
We because Assistant development project manager - Mica Vanden don't want to repair at home, talk about the pipes are self-destroying, destroying, destroying, self-destructing, would rather give us our complaints and karen to follow up Handle and deal with follow up follow up follow up and fast poo poo poo there is and there is come come come come come come come come come come come I repair and repair, if the company's employees are like Karen, I'm sure the company The prestige of will be upgraded to a higher level.I don't know if it's useful to complain about Mica Vanden here, but at least I can sincerely praise karen
1/5
TrustpilotPlumlife Rubbish
Filthy dirty house presented to me upon completion. Constantly blaming builder who then blames subcontractor. Your piggy in the middle. So many snagging issues unresolved. Rude builder. Plumlife are not bothered.
5/5
GoogleJanie Lapwood has managed our property since we started letting it. Janie is excellent, very responsive and always on top of everything. This is particularly important for us as we live abroad and need full support managing our UK property. Highly recommend Janie's services
1/5
TrustpilotTotal rip-off and terrible service to…
Total rip-off and terrible service to its customers. They take rent and charge monthly maintenance but deliver nothing for the money they charge. Our fees go up and up and the garden maintenance is never done but we pay thousands of pounds a year. Total con stay away from Plumlife!! The worst decision I ever made.
Hi Simon,Firstly, sorry for the delay in responding to you via Trustpilot. We are new to managing this platform.Secondly, thank you so much for taking the time to write this feedback and we are extremely sorry to hear about your experience.We'd love the chance to find out more about the garden maintenance and see how we can improve or assist you.Could I please ask you to email us more information? One of your team will respond to you asap. You can find out the best ways to contact us here: https://www.plumlife.co.uk/contact-usThank you.
5/5
GoogleDanuta Laskowska was top class in my recent experience with Winkworth. Super polite, proactive, efficient and kind! For what more could one ask? Thank you very much for your professionalism, Danuta, and for so quickly spotting what I had overlooked and rectifying it.
1/5
TrustpilotPlumlife give us 3 days notice for…
Plumlife give us 3 days notice for electric price to go from 35p Pkw to 74p pkwCommitted fraud changing us from residential to business When clearly we are residential Now we have no energy price cap on our residential homes see you in Corte
Hi Dave,Thank you for taking the time to leave us a review. We would love the opportunity to investigate this for you. Without knowing details of where you live and what this charge is for exactly, we can not provide you an answer within a Trustpilot comment. Therefore, could we please ask you forward your complaint to directory@plumlife.co.uk?In the interim while we wait for details so that our team can start investigating this for you, I can confirm that we do not make any profit on energy bills.Some of our customers on a heat network who pay a service charge, will have recently received a letter from us about an energy bill relief scheme. You can find out more and details on if you could benefit from this, here: https://www.plumlife.co.uk/heat-networks-savings/ We hope to be able to speak to you soon.Thank you.
1/5
TrustpilotAppalling customer service
Appalling customer service and threatening letters despite constant please to change details.Fed up and not sure where my service charge is going
Hi, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
5/5
GoogleSince Winkworth were recommended to us in 2009 we have been very happy with their letting and management services for our Hammersmith property. In particular Janie Lapwood has been extremely helpful as she has an excellent knowledge of local service providers.
5/5
GoogleWinkworth have been managing my rental property for a few years now and I could not be happier. Every aspect has been seamless, from finding fantastic tenants to making sure that any issues that arise are dealt with professionally. Janie deals with all communications in a swift manner ensuring a healthy relationship and a smooth stress-free let, highly recommended!
5/5
TrustpilotAlways kept good communication
Although there were some delays which were out of their hands, they kept me informed and updated throughout and always able to reach to answer any questions I had.
4/5
TrustpilotJade has been great in helping us with problems as residents
As a resident, experiences with Plumlife in the past have been varied, but I am very happy with Jade who takes care of our problems in a timely and professional manner.
Thank you for leaving such a positive review about Jade, we'll make sure this is passed onto her and her manager.We're glad that you're now having any problems resolved really quickly. If there's anything else you need from us, or anything we can do to make our services even better then please do let us know!
5/5
GoogleChantelle and the team at Winkworth Parsons Green, surpassed all my expectations! Professional, fast movers and ultimately I’ve never felt in safer hands when it comes to letting out my property. I cannot recommend them enough.
1/5
TrustpilotNot the best experience
Not the best experience, they require you to sell your house and show them paperwork, in order to reserve a plot, so in the end you could be without a house or a plot if not available!!! Can't seem to work this ruling out, may be this is a gap which needs to be looked at and re-addressred, the houses are nice but if the local people who have been living there for all there lives, are unable to get a hands on these...Will need to speak to local council about these schemes!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Winkworth Fulham & Barons Court hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
