Winkworth Fulham & Barons Court Hammersmith and Fulham reviews

★★★★★ 5/5

Trustpilot

Jim the site manager at Park Hill Flats…

Jim the site manager at Park Hill Flats in Sheffield is amazing. In the 6 years I’ve lived in the building I cannot count the number of times he has helped me and my family through all manor of maintenance strife. He never stops working, always goes above and beyond and despite being the busiest man in the building,always manages to say hello with a smile on his face. Thanks Jim, I wish we could move you to stannington with us.

Consumer · 29 June 2026

★★★★★ 5/5

Trustpilot

I've purchased my first home with…

I've purchased my first home with Plumlife and the whole process was extremely easy and simple to follow. Jonathon Griffiths has been looking after me throughout the sale process and he went above and beyond to ensure I got everything sorted right on time. The communication was great throughout the process and he answered all the questions I had for him and supported me through the busy legal aspect as well. Thanks again for your help!

KAMILA · 20 April 2026

★★★★★ 5/5

Trustpilot

Great Sales Man

From the moment we started looking for a new home, Liam Jones stood out as an exceptional sales advisor. He was incredibly efficient and understanding our needs and presenting us with suitable options. Liam's professionalism shone through in every interaction; he was punctual, well-prepared, and demonstrated a deep knowledge of the properties. What impressed us most was his helpfulness - Liam went above and beyond to guide us through each step of the buying process, answering all our questions with patience and clarity. Thanks to Liam's expertise and dedication, we found the perfect home and had a smooth, stress-free experience. Liam is still in contact today and supporting us (What a guy!). We highly recommend Liam Jones to anyone looking to buy a home!

Abul · 16 March 2026

★★★★★ 5/5

Trustpilot

Making a Daunting Experience So Much Easier

I cannot thank Sarah Robinson at Plumlife enough for all of her support throughout the whole process of buying my new home. From the very beginning, Sarah was incredibly attentive, approachable and always available to answer any questions or queries I had. Her replies to emails were always prompt, and she consistently went above and beyond to make sure I understood what was happening and knew what to do next. The whole process felt extremely daunting at times, but Sarah made such a difficult and overwhelming experience feel much more manageable. Her kindness, patience and support throughout made a huge difference and helped make the entire process as smooth as possible from start to finish. Even now that I have moved into my new home, Sarah is still available to offer support and point me in the right direction whenever I have a question. That level of care and commitment really stands out. I am extremely grateful to Sarah for everything she has done and would wholeheartedly recommend her to anyone going through the process with Plumlife. She is an absolute credit to the team and has made what was a very daunting experience a much more positive one.

Vic · 25 September 2026

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️

I couldn’t recommend Richard Capper enough! He was absolutely fantastic throughout the whole process of buying my shared ownership property. From the very beginning, Richard was friendly, professional and incredibly helpful. He took the time to explain everything clearly, answer all of my questions and guide me through each stage of the process. Buying a property can be a really stressful and overwhelming experience, but having Richard there made everything feel so much easier. He was always approachable, kept me informed and went above and beyond to help whenever I needed it. I genuinely felt like he cared about helping me get into my new home, rather than just seeing me as another sale. I’m so grateful for all of his help, patience and support in getting me back onto the property ladder. Thank you so much, Richard! 🏡❤️ An absolute credit to the team, 5 stars without a doubt! ⭐⭐⭐⭐⭐

Kirsty · 29 August 2026

★★★★★ 5/5

Trustpilot

Richard Capper was our sales rep and…

Richard Capper was our sales rep and point of contact. He has been great to work with throughout the whole process. Always helpful with plenty of support and follow ups. The process has been smooth the whole way through. From start to finish a worthy 5 stars in my opinion. If you get to work with him your going to find absolutely nothing is a problem. I feel a shout out to Asad Mahmood at Metro finance deserves a full 5 stars also. Nothing or no question is ever a problem and contact and follow ups are great fantastic service all round which helped something which is stressladen become a lot easier. All the very best to you both Peter Dara C Jones

Dara · 25 August 2026

★★★★★ 5/5

Trustpilot

Absolutely brilliant, Richard Capper made our whole experience perfect

From the very first phone call to handing over the keys, Richard was absolutely fantastic, I couldn’t have asked for a better sales advisor. He was so positive and genuinely helpful every single step of the way. Each time I rang, he either answered straight away or called me back quickly, I never felt like I was left waiting or that any questions I had were silly. He offered so much great advice, was always so friendly and approachable, and it was clear he truly cared about me getting the right home for me. The whole process felt smooth and stress-free thanks to him. Richard went above and beyond, he’s a credit to the team, and I am so grateful for all he did. If you’re buying here, you’re in the best hands with Richard!

Sb · 24 August 2026

★★★★★ 5/5

Trustpilot

Amazing service

I have just completed on my first home today and I have had a brilliant experience with Plumlife. My sales advisor is called Liam Jones who was very helpful throughout the process and kept me informed of any updates and logged any concerned i had in terms of snags. This made my experience so much better and reassuring that I made the right choice. Thank you Liam for all the help!

Husna · 27 February 2026

★★★★★ 5/5

Trustpilot

Duties above and beyond

Over the past few months I have been struggling with how to understand my heating bills. I then spoke to Jim our building manager who came to my property and talked me through how to get a meter read of my meter due to all my bills being an estimated amount. This was not explained to me by the housing manger for my appointments. I would just like to say thank you to Jim for this and going above and beyond his duties. Parkhill in Sheffield would be lost without Jim as he always there for the residents and I find gets the job in hand done. Thank you and well done Jim !!!

MR · 7 November 2025

★★★★★ 5/5

Trustpilot

Jim makes all the difference at Park Hill

Dealing with managing agents can be mixed, but Plumblife has been better than most we've experienced. The real difference though was having Jim onsite as the go to person to sort issues and be on top of problems the way only someone on site can do. Thanks.

Stuart · 24 July 2026

★★★★★ 5/5

Trustpilot

First Time Buyer - Home Buying Experience

As a first-time homebuyer, I was nervous about the process, but Plumlife made everything easy to understand. They were patient, explained every step clearly, and always took the time to answer my questions. I’m so grateful for their guidance and highly recommend them to any first-time buyer! Their friendly and knowledgeable approach made my experience enjoyable, and I am overall very happy with how things turned out. Plumlife walked me through everything, addressed all my questions, and ensured I felt confident in my decisions. I couldn’t have asked for a better guide! I hope to have a similar experience with their service.

Reeken · 30 October 2025

★★★★★ 5/5

Trustpilot

Jim (Park Hill) - LIFESAVER!

Jim (Park Hill Phase 1) was an absolute lifesaver! I needed help moving my too-big sofa into the flat. The moving company left it on the ground floor but Jim went above and beyond in helping to take it apart, move it in, then put it back together. I genuinely could not have been happier or more satisfied with a service, especially one that was so happily given.

Aya · 21 January 2026

★★★★★ 1/5

Trustpilot

Plumlife ruined my life

Plumlife ruined my life. Handover was a peice of paper with meter readings, property was filthy. Had official snagging inspection and 79 faults was found. Some of it is done but still more. There's a matter of my kitchen sink. Attitude of the building manager leave me no option but let my solicitor deal with this. Plumlife blame the builder, builder blame some of the contractors. I regret ever purchase through Plumlife.

Mrs · 10 September 2025

★★★★★ 1/5

Trustpilot

Buying a brand-new home should be an…

Buying a brand-new home should be an exciting experience, but unfortunately mine has been anything but. The biggest issue has been the complete lack of communication. Since completing on my property, I have had to chase for updates constantly. Emails have gone unanswered, promised appointments have been missed without explanation, and not once has anyone contacted me to ask how things were going or keep me informed. I have been left to find members of staff on site just to get any information. The most unacceptable issue is that, despite owning the property for over two weeks, I still have no working internet. I have been told by Openreach that the delay is being caused by the developer, yet no one has provided me with a clear explanation or a timescale for resolution. In today's world, internet is an essential utility, not a luxury. I work, manage my life online, and the temporary dongle provided is completely unfit for purpose - it is so poor that I can't even send emails reliably. I do not believe the property should have been handed over without this being resolved or, at the very least, made clear before completion. To make matters worse, there was an attempted burglary at the neighbouring property shortly after completion. Because of this, I am not prepared to move into my home until I can have a full security system installed, which I cannot do properly without a reliable internet connection. I am effectively paying for a home that I cannot safely move into through no fault of my own. On top of this, the property has been handed over with an extensive list of snagging issues, including poor workmanship, damaged fittings, unfinished decorating and missing items. While a handyman attended to fix a few minor issues, other promised trades never arrived, and again there was no communication to explain why. I appreciate that snagging is common with new-build homes, but poor workmanship can be corrected. What is much harder to accept is the complete lack of communication, accountability and customer care throughout this process. I expected far better from a housing provider. At the moment, I feel extremely disappointed, frustrated and let down.

Sarah · 15 July 2026

★★★★★ 5/5

Trustpilot

Richard Capper made me feel at ease…

Richard Capper made me feel at ease during the whole process of moving in to my new property. Was / Still is always available if I have any questions which I appreciate. I would recommend them

Shem · 15 May 2026

★★★★★ 5/5

Trustpilot

Had a fantastic experience with Plumlife

Buying my first home was a fantastic experience with Plumlife. Thanks to Joanna and Jonathon the entire process was incredibly simple from start to finish. They helped me at every single stage and truly went above and beyond to make everything easy for me. Many thanks.

Aggie · 21 January 2026

★★★★★ 1/5

Trustpilot

Serious Administrative Failures & Lack of accountability

I have had a very poor experience trying to have an ex‑tenant removed from my shared ownership tenancy. This has been ongoing for over two months, during which I was given conflicting information and repeatedly told different requirements were needed. I had to chase multiple times, often receiving different answers. Despite the relevant legal processes being completed, the ex‑tenant remains on the tenancy. It is almost impossible to get an update, I cannot speak to anyone directly and am repeatedly passed back to the main directory, with promised call‑backs that never happen. I have already submitted formal feedback. Oh and be warned, the property had that many snags when we moved it which were ignored and have now lead to more serious issues out of the warranty, yet we get no assistance as it was "our fault".

Rv · 1 May 2026

★★★★★ 5/5

Trustpilot

Our sales advisor Rachel Eardley…

Our sales advisor Rachel Eardley was superbly accommodating and made the process incredibly simple. She was simply never too busy to help. Often providing clearer help and peace of mind than any other party - including our solicitors. We could not recommend her highly enough.

Graeme · 13 January 2026

★★★★★ 5/5

Trustpilot

Ian , the top man!

What can I say ? Ian is a true star of Plum Life.His dedication to what he does and his care for the client is at the highest possible level.He sent information about our house regularly every week, perfectly understanding that on his other side, there were people waiting for every news about what was happening with their house and when they could move in.He always listened to my emails and replied to them immediately, and when there were small delays in handing over our house, he patiently endured our barrage of questions.He guided us through the entire process of buying our house smoothly and painlessly, being with us until the moment we received the keys.In fact, Ian is still with us today, interested in whether everything was okay, even though it has already been two months since we moved in.Well, those wonderful welcome gifts are the last straw.I hope the company gives him an excellent Christmas bonus for everything he does there, he goes much further than he should.Ian, thank you for everything, you are the best!!Plum Life, please take care of people like Ian, because they are the ones who make your company great!

Jarek · 19 November 2024

★★★★★ 5/5

Trustpilot

Exceptional Service from Ian at Plumlife!

Ian was an incredible help throughout the entire process. He kept me in the loop at every stage, making sure I understood what was happening and what to expect. His communication was excellent, and he always made time to answer my questions and address any concerns. I could see he was working hard to push things through as quickly as possible, and his dedication made the whole experience so much smoother. Thank you, Ian, for your outstanding service and support!

Ciaran · 14 November 2024

★★★★★ 1/5

Trustpilot

Poor Management & Communication.

Unfortunately my experience with Plumlife has soured this passed year. Having previously had no major issues , Plumlife have this year caused confusion and frustration that I feel could easily have been avoided. As a homeowner through their shared ownership scheme , I own 50% of my property, and pay rent and service charge on the other 50%. At Christmas , PlumLife issued a service charge refund to my online account ( and others on my estate who are also homeowners under this scheme ) of over £300. They did not issue end of year accounts to us , as they are supposed to. After chasing this refund for months, we were eventually advised that we were not due a refund , contrary to their previous communications. As of today, I am still yet to receive the year end accounts. Their excuse is an outstanding bill not having been applied to the service charge. To my knowledge , there are less than 25 homeowners under this scheme on my estate. None of us have had updated accounts - they are usually issued to us in November , and are now 5 months overdue. If indeed one bill was missed , why has it taken almost half a year for them to divide this by the relevant homeowners liable , and reissue year end accounts ? At this point , it feels they are withholding funds we are rightly due. The manner in which they are dealing with this is subpar at best and malpractice at worst. Myself and several other homeowners are now having to take our complaints to the ombudsman; having exhausted Plumlife’s complaint process without the service charge accounts being issued. Do better Plumlife .

Bethany · 1 April 2026

★★★★★ 5/5

Trustpilot

Just a thank you to Jim and the…

Just a thank you to Jim and the Plumlife maintenance team who'm look after Park Hill, Sheffield. We've just left after a six year tenancy, great maintenance, always around and happy to help. Joe & Zara at 20 Long Henry.

Joseph · 9 January 2026

★★★★★ 5/5

Trustpilot

Great service

Sarah and Michelle were great from start to finish. Initially we were unsuccessful in securing a house, however after a house became available on the development that we were looking at, we got a call and a viewing the same day and put our name to the house. We were then kept up to date for the whole process and we were regularly checked on to see where our solicitors were up to and if their solicitors needed anything from us. I cannot thank Sarah Aylott and Michelle Topping enough for helping us get our first family home.

Mat · 1 October 2024

★★★★★ 5/5

Trustpilot

Great experience

Bought my first home through shared ownership with Plumlife. The process was fast, and the support and communication from Richard Capper throughout was incredible. He made the process feel easy from start to finish. I received frequent follow ups from him and the few minor issues with the property were reported and fixed very soon after completion. Very happy with my experience

B · 26 June 2026