Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPlumlife have been very professional…
Plumlife have been very professional and supportive throughout the sale of my son's Shared Ownership Property. Lee Westwell in particular did his best to negotiate between solicitors to enable the process throughout a ridiculously long list of enquiries!
Les · 28 May 2026
Agent replied · 22 September 2026
Hi Les, thank you for taking the time to share your feedback, we're really pleased to hear about your experience with Lee and the Plumlife Sales team. We will pass your kind words on. Kind regards, Plumlife
★★★★★ 5/5
TrustpilotJust wanted to take this opportunity to…
Just wanted to take this opportunity to say thank you to Lisa Hughes.I have lived at my property for over 10 years and in that time have gone through many Property Managers who have been less then competence in managing.Lisa has been the only manager to resolve my reported repairs and complaints. Great communication and even a site visit (first one who has).
David · 20 November 2023
Agent replied · 25 October 2024
Hi David, thank you for taking the time you share your experience with us. We'll make sure to pass your feedback onto Lisa and the Property Management team. Please let us know if we can help with anything else. Thank you, Plumlife.
★★★★★ 5/5
TrustpilotJonny was our contact to buying our…
Jonny was our contact to buying our house at centurion village. He was always available and communicated with us on a regular basis. I have absolutely nothing negative to say about our experience with Plumlife and Jonny. We highly recommend them!
Lisa · 23 November 2024
Agent replied · 25 December 2024
Hi Lisa, thank you for taking the time to share your feedback with us. We are really pleased to hear that you had a positive experience! Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotFive star service…
Fantastic service from start to picking up keys. Excellent communication from the team especially Ian Burns who was supportive throughout the process. Ian went above and beyond not just with the development but assisting with solicitors and finance. Big big thank you for all your help Ian. Beautifully finished homes. Really great experience. Took the stress out of moving. Could not recommend enough.
Louise · 31 July 2023
Agent replied · 25 October 2024
Hi Louise, we're so pleased to hear that you had a five star service. We're really glad the process went smoothly and we hope you're enjoying your new home and have settled in?If you need anything else, you know where we are!Thank you, Plumlife!
★★★★★ 5/5
TrustpilotFran Clayton in Legal
Fran Clayton in Legal. We have just sold our Shared Ownership Home and cannot thank Fran Clayton enough for all the help she has given us. Nothing was ever a problem to her and her knowledge is exceptional. She is very accommodating etc etc . Again I would like to say Thank you Fran.
Jane · 15 January 2024
Agent replied · 25 October 2024
Hi Jane, thank you very much for sharing your thoughts. We will pass your great feedback onto Fran and the team. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotIan Burns review
Our experience with Ian has been a very positive one with quick responses from are emails and calls, nothing seem to be to much trouble from the first meeting at the Novotel hotel too the present day. The service has been very professional.
Franklyn · 11 August 2024
Agent replied · 25 October 2024
Hi, thank you for taking the time to share your feedback, we're very pleased to hear about your positive experience! Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotMy experience with Ian at Plumb life…
My experience with Ian at Plumb life has been excellent. Ian has been friendly and helpful along the way. The company made the process of buying my first home less daunting and offered guidance. I am very pleased with my new home although I been assured by Ian any minor issues I have brought up will be delt with promptly. Thank you All.
Leith · 16 April 2023
Agent replied · 25 October 2024
Hi Leith,Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well.Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 5/5
TrustpilotHighly recommend
Really good experience with Richard at Plumlife, stayed on top of everything and responded to my emails very quickly guiding me through the mortgage process. Great service
Chaya · 28 May 2026
Agent replied · 22 September 2026
Hi Chaya, thank you for taking the time to share your feedback, we're really pleased to hear about your experience with Richard! We will pass your kind words onto him. Kind regards, Plumlife
★★★★★ 5/5
TrustpilotExcellent service
Excellent service - especially Ian Burns who was always there to help and had a lot of knowledge, he helped me through the process and would always pick up the phone straight away to help with any questions I had. I didn’t have much knowledge being a first buyer, however Ian eased the process. Thank you
Jodie · 15 July 2023
Agent replied · 25 October 2024
Hi Jodie, Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 1/5
TrustpilotPoor service charge horrific amounts of money for poor service
The absolute worst company I've had the displeasure of dealing with charged nearly a thousand pounds to have a 6 ft piece of wood fitted to porch by a property maintenance company that are not registered with any governing bodies which wasn't finished off they pay lip service at bestt communication is horrendous at best. They sent general maintenance workers not tradespeople to do repairs, which are just bodged they are just a joke wish I had never bought my home.
Karl · 28 October 2024
Agent replied · 25 December 2024
Hi Karl, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotIan from Plumlife was really efficient…
Ian from Plumlife was really efficient and helpful keeping me up to date with any issues and updates to my property. Ian is still on hand after my completion for support. Really good customer service!
Nicola · 9 September 2024
Agent replied · 25 October 2024
Hi Nicola, thank you for taking the time to share your feedback with us, we're really pleased to hear about your positive experience! We wish you all the best in your new home. Kind regards, Plumlife
★★★★★ 5/5
TrustpilotThank You PlumLife Team
We have nothing but praise to give the Plumlife team (Kelly, and most recently Ian) for the smooth process we went through to purchase our property. Both were never too busy to help with questions and offer advice. Also from a handover perspective to Ian it has been seamless. Thanks for all your help guys, we love our new home!
Kofi · 3 January 2023
Agent replied · 25 October 2024
Hello,We're so glad to read this, ensuring people have a positive experience as they move into a new home is what makes our work so fulfilling.We hope you make lots of amazing new memories in your new home and please, keep in touch!
★★★★★ 1/5
TrustpilotOne star because that is the least you…
One star because that is the least you can rate..absolutely shambolic, diabolical, ignorant, arrogant and pathetic service (I could write more) but what's the point- this is on their website: "Plumlife is proud to be a profit-for-purpose organisation"- what does that even mean!- isn't every organisation profit for purpose??..anyway, if you can avoid- avoid..they are very,very unhelpful and an embarrassment to the Housing sector
Mr/Mrs · 19 July 2022
Agent replied · 25 October 2024
Hello, while we are very disappointed to read your feedback, we are extremely grateful that you have taken the time to write this. We would appreciate the opportunity to try and resolve your problem, could you please get in touch and tell us more about what the issue is? We'll then pass the complaint onto the right member of the team and ask for it to be investigated. If you would like to email this to marketing@plumlife.co.uk, we'd really appreciate it.In regards to being profit-for-purpose, we are sorry if we haven't explained it on our website. It means that we re-invest our profits for social purpose, e.g. to support local community endeavours. We're proud to be unique in this way.
★★★★★ 5/5
TrustpilotBuying our first home with plumlife
This was our first time buying a new home and not going to lie the process was daunting. But michelle topping and sarah aylott made this process alot more easier and comfortable. When I needed advice they were there to hand on the other end of the phone. They also checked in through out the process to see how we were getting on with the solicitors and if they needed anything from them. From our first initial meet on putting a deposit down to getting the keys we were very impressed with the service we recieved. We now all happy in a our new home so thanks again
Richard · 1 October 2024
Agent replied · 25 October 2024
Hi Richard, thank you for taking the time to share your experience with us. We understand that the thought of buying your first home can be daunting, but we're really pleased to hear that you had a positive experience with Michelle and Sarah! We hope you are loving your new home. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotOur sales advisor was called Ian Burns-…
Our sales advisor was called Ian Burns- we couldn’t praise him enough and sold us our perfect dream home. He kept us updated with everything all along the way and step by step how the process was going. Excellent professional service, thorough and efficient. I would highly recommend Ian, he couldn’t do enough for us.
John · 28 April 2023
Agent replied · 25 October 2024
Hi John,Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 1/5
TrustpilotPlumlife Stress!
House has so many snagging issues
Had to complain to stage 2 now.
Caught in a war in your home between builder and subcontractors and plumlife / greaterplaces. Total joke. Avoid if you dont want a nightmare. Great concept bad builders bad aftercare.
Ash · 2 December 2025
Agent replied · 23 December 2025
Hi, thank you for getting in touch. We take all feedback we receive seriously and have passed your comments onto the relevant team. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotPersonal letter required
I made contact regarding a letter I needed from Plumlife and the task was designated to Liam Jones. He couldn’t have been more helpful and got back to me really quickly with the letter. He also highlighted that my account was in credit and gave me details of what I’d need to do to reclaim it. He also confirmed it was a true credit after I’d got back to him querying it. I can’t fault his actions and commend him for his service. If I ever need anything more from Plumlife I hope it’s Liam or someone equally conscientious who deals with it.
Anthony · 28 August 2024
Agent replied · 25 October 2024
Hi Anthony, thank you for taking the time to share your positive experience with us. We will pass your feedback onto Liam and the team. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotGreat, friendly and sooooo helpful
Great, helpful and friendly!!! Ian was just amazing and made things go as smooth as possible and took a lot of pressure off - definitely recommend if you're looking for shared ownership, experts in the field!!
Emma · 19 June 2024
Agent replied · 25 October 2024
Hi Emma, thank you for taking the time to get in touch. We're so pleased to hear that you had a positive experience and received a brilliant service from Ian! We wish you all the best in your new home. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotIan was very attentive and always…
Ian was very attentive and always answered any questions I had efficiently. He made the whole house buying experience much easier by always being on hand. Thanks very much Ian for all your hard work.
Ashlea · 17 May 2024
Agent replied · 25 October 2024
Hi Ashlea, thank you for taking the time to share your experience, we will make sure your great feedback is passed onto Ian and the team. We wish you all the best in your new home! Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotBrilliant Service
We had a right to acquire with plumlife and hadn't it been for them the process wouldn't have went so smoothly. Edward Keane was always available to answer any questions we had. He was very helpful and replied to our queries instantly. Thank you Edward for making the process easy for us.
Nazma · 30 March 2023
Agent replied · 25 October 2024
Hi Nazma, we're really glad the process ending up going so smoothly! We'll make sure to pass this fantastic compliment onto Edward and his manager, thank you.
★★★★★ 1/5
TrustpilotThey keep sending threatenning letters…
They keep sending threatenning letters to pay them around £200 for a service i never used, didn't even know about them! I have never signed any contract or anything with them!!I called for more info twice and both operators didn't actually know what services they offer, then asked for my email to send me a guide, never recieved it! Emailed them a few times an all the email addresses i have found, no answer back for weeks!Zero customer service, disgusting attitude in their letters threatenning to sue you and "lose your house", in their words.Never agreed to share my data with them but somehow they got it and use it to blackmail me for money.Will seek legal procedures and sue them.
Cristian · 4 July 2024
Agent replied · 25 October 2024
Hi Cristian, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotMy experience of moving into my new…
My experience of moving into my new home in Lytham with Plumlife was a very positive one.Laura from the Manchester office was always very helpful and worked very hard on my behalf to get me into my new house.I would recommend anyone to use Plumlife and my experience was a good one from start to finish
Mark · 30 August 2022
Agent replied · 25 October 2024
Hi Mark, thank you for leaving this review and we're so glad to hear that your experience of moving to Lytham through Plumlife was positive! We hope you've settled into your new home?It's great to hear how helpful Laura was too, we'll make sure to pass this fantastic comment to her and her manager.Have a great day!
★★★★★ 5/5
TrustpilotWould recommend Ian
Throughout the whole process Ian has been fantastic, very reassuring and supportive. He has made buying our first home easy and enjoyable and has always been on hand to answer any questions. We love our new home and would highly recommend Ian to everyone
The · 10 August 2023
Agent replied · 25 October 2024
Hi Laura,Thank you so much for taking the time out of your day to share this, it always puts a smile on our face when we hear of someone who has had a positive journey with Plumlife. We're really glad all your questions have been answered and that the process of purchasing your new home was easy.Have a great week and we hope you're settled into your new home, Plumlife.
★★★★★ 1/5
TrustpilotTerrible house experience
I have to agree with the sentiment to not fill out surveys before everything is satisfactory. First time buyer with shared ownership. I have no response for literally 2 weeks since I've moved in. No proper running hot water or heating. You can't phone them because you end up waiting hours, the chat is the same. The emergency line just cuts off. I called on a so called training day and was told to call back the next day. The builders just block my drive way everyday and I've not even been told I would subjected this and there isn't even a reason for doing it. The ventilation system is broken was told I need to keep this on and runs like a loud building site. So now I can't use the boost switches I got told some nonsense of someone needing to comeback and look at the motor and heard nothing. And to add insult to injury I don't even pay what I've been quoted for my direct debit as the building insurance went up on the 1st April without even being informed so great for my budget! All in all just been a terrible experience for me
Yinka · 4 May 2024
Agent replied · 25 October 2024
Hi Yinka, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
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